All really you can say bad about the place is the music is too loud. I read its a way to get you to eat fast, well it works. Food was very good, sure its not health food, but its as good a hamburger as I make at home IMHO. Heck maybe better. The fries are great fresh, a tad too salty to me, but I know to ask for lite salt next time. I eat the regular hamburger, its really too much but I managed. The wife had the little one. regular fires is enough for FOUR folks, get the small. value wise its a little more than most fast food places, but I could go more often if it was closer to us. Place was friendly and clean and fast. turn the frigging music down so two people 1 foot apart can hear each other and you got a 5 star place in the yelp ratings. read more

Quite literally the end all be all of burger joints. It doesn't take a rocket scientist to figure out that no other burger place comes close to a Five Guys burger. there's a rap song that eloquently puts it in perspective. "There's levels to this ishh". Five Guys burgers tastes like I made it...on the grill...season the way I like...with my condiments...that I bought from Publix. Hardees, Burger King, McDonalds can implode on their trans fat soy patties. Smash Burger is...meh, alright. (I'll talk about them later) but It isn't Five Guys. and the trick with dumping extra fries all over your food in the bag? sheer genius. everyone wants something for free, even if it just looks that way. I'm seriously considering stock or my own damn franchise. I'd purposely place them next to a McDonalds. read more

I'd give the burger a 4/5, it was very good, but small for the price I paid. I'd give the fries 5/5, crispy and delicious, but they don't serve ranch dressing, which is just crazy to me, it's 2016, if an oompa loops can get elected president I should be able to get ranch at a place that sells fries. I guess they just want to keep food cost down. I'd give the ambiance a 3/5, I don't particularly like the old finer look. I'd give the staff 4/5, they are friendly, but didn't really impress me. Honestly, I think the burger-fi is more impressive, but I'll give five guys my money occasionally. read more

Ok, the food here is always really, really good! So no complaints there. I really just wanted to comment on the staff that this restaurant has chosen to work at this location. I find them to be very unprofessional at times, I even had an employee ask me for my phone number which was extremely uncomfortable and inappropriate. The last time, the cashier was overly nice in an obnoxious and loud manner, and flirty and it again made me uncomfortable- he also told me that I am harming my unborn child (I'm pregnant) by ordering mushrooms on my burger. I'm sorry, but that's completely rude and inaccurate. There is nothing wrong with eating mushrooms while pregnant, and when I told him that he actually argued with me about it and then told me after, "ok whatever you like, I'm just warning you." I'm sorry, but I didn't come here to get judged by an non-medical professional...I came for my delicious burger. Anyways, I don't even want to come this location ever again after the last time. I would really have to want a burger to endure the obnoxious staff. read more

One of my favorite fast food burgers. Always fresh. Always fast. Fries are bomb. Always overflowing. Must try if you haven't had

Five Guys is a great burger joint to get away from the typical fast food places. It's always busy inside so be prepared for noise, limited seating and peanut shells on the floor. While it may not be for everyone, all that adds to the experience. The fries are killer and the burgers are HUGE. I learned my lesson and now order a Little Cheeseburger which is more than big enough. Another good thing about Five Guys is they offer veggie sandwiches and grilled cheese for those vegetarians in your life. My GF, who's a recent vegetarian convert, loved the grilled taste without the meaty goodness. read more

Five Guys - Burgers Near Me - Jacksonville, Florida

A great burger and fries made fresh by nice folks.

There are so many burger places around and with more popping up in the area I hope that Five Guys can hang in there. While not my top favorite burger place, Five Guys does do a couple of things right. First of all the free peanuts (as if you need more fat with your burger & fries). Although if I have made a choice to have lunch at Five Guys I already know I am splurging in the diet department for the day. The fries are another highlight here. They are fresh cut, greasy but so good and the serving size is ridiculously huge. We learned shortly after they opened to always share your fries. The burger itself has great topping options at no additional cost, like sautéed mushrooms and onions. We also learned early on that the "little" burger is not very little. It is simply one patty rather than the regular size which as two patties. If you like a lot of toppings like I do, a little one is the only one you will be able to fit in your mouth. The burger itself is also a little on the greasy side and could have been better seasoned on my recent visit. The location is pretty easy to get into and out of quickly and being in the plaza with Total Wine, parking is not as much of a struggle as many other nearby restaurants. Overall the lunch experience is okay and enjoyable at Five Guys. read more

Five Guys - Burgers Near Me - Jacksonville, Florida

First experience with Five Guys. The burgers are huge - 2 patties plus whatever you want on it. Lots of varieties. Tried the Cajun fries - not really impressed but my sister loves them. read more

The best burgers in Jacksonville. Free peanuts while you wait. Delicious fries. No need to go anywhere else for fast friendly service and food read more

I ordered a bacon cheeseburger on 01/18 around 945pm and they forgot the bacon. When you pay $14 for your meal you expect it to be right. They should hire better help if they want to charge those kind of prices. Retrain your employees or find better help! read more

These guys are the happiest burger makers I have ever seen. The burgers and fries are always on point and they are always delivered with a smile. We eat here about once a week and have never had bad food! read more

Our cashier Christopher S Was the best cashier ever. He was so funny and literally sang our orders to us!

Best burger in town. I recently moved to Jacksonville. Being a fan of burgers, I always wanted to taste the best burger in town. Once I happened to visit this place and ordered Double cheese burger with steak sauce. I should say it is a piece of art crafted with heavenly ingredients which brings the ecstatic feeling to your taste buds. I read more

Stay away from here. The employees don't properly wear face mask. The food takes forever to get with 15-20 people standing together. The employees, they seem to want to be anywhere but here. They are rude and condescending. NEVER AGAIN. read more

Love the burgers. Ordering over the phone is maddening. The background noise makes it impossible to hear. I understand that it's a noisy restaurant, but they need to come up with a new system for ordering over the phone or don't offer it. I ended up ordering online, but still had to deal with calling to let them know I was there and ready for my pickup. read more

Usually I really like five guys but I have to say from my recent experience I'm greatly disappointed with the service I received today. I called ahead of time to put in an order for pick up to which the call was answered by a rude employee. I let it go thinking that maybe they were having a bad day. Upon arriving and paying my order, I sat and waited...and waited.. I approached the counter to ask about my order and they just grabbed it off of one of the ovens and handed it to me.. so it has been sitting there for who knows how long.. Definitely will not continue to do business at this location. read more

Everything is good there, from food to service. But the music is way too loud. which is stupid, because a customer who stays longer is apt to order more food or drink. The high ear-splitting of the music is not conducive to having family or other company with you to talk to, and as a manager there told me, that high volume is dictated by corporate. I walked into the Five Guys store on Southside last week, then promptly walked out because of the high volume - and ate at Panera Bread on Baymeadows, where things were a whole lot quieter, and the food quality was superb, its cost was reasonable, and service came with a friendly smile. read more

If 5-Guys were not pretending to be the UBER-BURGER joint, it would have gotten more stars from me. They rolled into town yelling about how they were re-writing the burger game book. I waited for the hype to die down, and took my mom and dad when they came to visit recently. Here's what made them awful: 1. When I walk into a "premium" burger joint, and the clerk/fry vat operator tells me that he can't do my burger anything cooler than medium, I know that the joint uses frozen meat, and that they are afraid of an E. coli or Salmonella outbreak due to the fact that they can't guarantee that the meat has remained frozen from the time it left the slaughterhouse until it reached their freezer. You can't be "the best" if you start with questionable crap. 2. When you then charge me a "Premium" price for your (see #1) less than average burger, it becomes clear to me that I could get the same quality of beef for about half the price at McDonalds, and it would likely be prepared better, due to the fact that McDs has protocols in place that keep the clerk/fry vat operator from screwing up the cooking. 3. When customers visit your business, they are there to spend their hard-earned money. It's best not to look like you could give two squats why they are there. 4. The minimalist decoration is ok, but you need to mop the floor and clean the walls every now and then. Restocking napkins/straws is also a good thing to do from time to time, along with emptying trash cans. 5. It's no good when the grease from the meal seeps through its packaging and still has the ability to make the outer bag translucent with grease stains. Truly, one expects fried food to be greasy, but for poop's sake, it's reasonable to expect there to be more food than oil! Want a good premium burger? Head to Outback or Longhorn. Want the same quality as 5-Guys, only presented better? Hit up Wendys, Burger King or McDonald's. read more

Can't get enough of this place. Bacon cheeseburger with grilled onions & mushrooms is my favorite. Love the seasoned fries & milkshakes

And recently started going to this location and the guy who takes your order is a really friendly and loves to sing your order back to you so he makes the experience will worth going in overall if they can t five guys clean establishment. Good burgers. I've never had their corn dogs are hot dogs so I can't really tell you if those are good or bad. But if you're ever in the town center area anyone a decent quality burger this is a place to go I think it's way better than fast food because you can actually see they make their food there so I recommend you going there and seeing the guy singing hopefully help you out by making your decision if you want to go to five guys or not read more

Five Guys is outstanding in all respects, really. The restaurant and kitchen are incredibly clean, and you can actually see your burger being made. There is no comparison with other fast food restaurants here. They definitely have the best burger that I've ever tasted; the beef is simply superior to that of other burgers I've had in Jax. This likely has to do with not only their cleanliness but also with the quality of their ingredients. The fries are absolutely amazing as well and are made from freshly cut potatoes. For a delicious, satisfying burger at a fast-food price, come to Five Guys. read more

LOVE THE BURGERS! Always so damn good. We do a low carb lifestyle and you can order you burger here "protein style" (no bun). Just load it up with extra veggies. Also... They have peanuts which are low in carbs. But goodness.... I miss the Cajun style fries!!!! They are the best. This location is always pretty crowded. But always kept very clean. read more

I called to place an order Togo and spoke with James! He was incredible! He was funny and entertaining. He made my whole experience completely enjoyable! JAMES IS SO GREAT read more

Food is great, as per usual, but tonight the service was great. Cashier James P. was super helpful and accommodating. We don't even get that kind of friendliness or patience with wait staff who are trying to make a tip! Excited and friendly, that's the kind of service that brings you back! Not common in other burger joints. Will be back! read more

Whoever running the register on June 6th (today) is the man and 100% left me wanting to come back. Food was great too.

I love this place! It always has customers so they are pretty busy but the service is always great! The hamburgers are amazing and a little pricey but it's worth it. If you haven't had five guys you are missing out! read more

If you left here hungry, you either are a vegetarian or didn't order fries.

This resturant has a very limited menu and it is very good. My companion had a junior burger and really enjoyed it. I was told they have a vegetarian hamburger and they do not. However, there were some options for vegetarians: a grilled cheese sandwich or a vegetable sandwich with or without cheese. I opted for the vegetable sandwich and choose grilled onions, peppers, mushrooms, tomatoes and cheese. It was delicious! My companion noted that it was like a Philly Cheesteak without the meat, and it was. The french fries were really good-especially if you like freshly made fries that are greasy and salty. read more

Every time we come here we are greeted and taken care of by an employee, James P. James is such an awesome guy! He is always upbeat and smiling. He makes ordering fun and even comes by the table to check on us when he cans. I have never seen such customer service as he displays every time we come in... Which is quite often. Thank you James for always making us feel welcomed and thank you again for serving our country! read more

Great burgers. I hate the fries. They are always soggy? I know they are fresh cut, but are they double-frying them (the way that proper "pomme frites" are made)? read more

Love five guys! I drive from Valdosta just to get the yummy burger and fries! The best burger around in my opinion and the fries.....Wow!

I like five guys I usually go once every couple months the town center location only has one toilet in the restroom the men's restroom if there is a guy in there doing the number 2 thats deeps you could be waiting a while to use the restroom to do the number one you can be read in a while but I still love 5 guys great burgers great atmosphere read more

Entirely another class of burger all alone! Great food and an awesome family place. The diner is always clean and the food hot and great.

I try to avoid eating hamburgers. Tasting this hamburger was delicious! This was 1 of the best tasting hamburgers I've ever tasted. Well I normally try to eat healthy, I probably will not eat here to often. Ask for a single because their normal burger is to hamburger patties. Cajun fries are delicious as well. read more

The guy who takes your order at this location at the Jacksonville towncenter just makes my day everytime, he just makes me smile when he sings your order. Come here, leave full and with a smile. read more

I kept hearing people talk about how awesome 5 Guys is. I finally gave it a try and...overrated in an understatement. Good compared to other places in Jacksonville, mind you, but that's not saying much.. Don't get me wrong, it's not BAD but I've had much much better elsewhere. The burger was big and greasy but good flavor. I would like to say that throwing some old bay on a bunch of limp, soggy fries is not what I would call good seasoned French fries. The peanuts I had waiting the 10 minutes in line were stale and the place was an absolute mess. I mean trash on the floors, french fries everywhere, condiments on the chairs, you name it. Sorry, I would much rather drive an hour to Gainesville for a Backyard Burger than just down the street for a 5 Guys. Heck, if you want an eye wateringly great burger go to J. Alexander's in the next shopping center over (although that's hardly fast food). read more

Not a big fan of their food...way too expensive and we as Americans become large when the portions are large. I paid nearly $10.00 for just a burger and fries and that did not include the drink. I was at the one in the Town Center in Jacksonville, FL and they customer service was horrible. The staff was just talking not paying any attention to the customers and the manager was too busy talking to his lady friend. They need better customer service and cheaper prices. read more

Shout out to Five Guys! I stopped in today to get my favorite-the hot dog-I know, I know. I'd just filled up my car with gas and had left my credit card in the car. When I went looking for it after I ordered, i was most embarrassed to say I needed to run out to my car as I must have left it there. A Five Guy stepped up and said, no worries, lunch is on me. I thought he was kidding, I was more than happy to go get my card. He said no worries, he'd been there done that, his pleasure. Thanks, Five Guy! Very sweet. read more

It always interests me how all Five Guys stores differ at every city/location in terms of food, service, décor, etc. Being from Orlando, I have been to every single FG location in the city, so naturally since I was in Jax that weekend for a tournament, I decided on a whim to do the obvious and check out the Five Guys off of Town Center Pkwy after ruling out all other possible dinner choices in a city I rarely visit. It had a decent sized crowd that Saturday night I went, mostly composed of the twentysomething and young family range. The décor and ordering process are the same as in every FG store. But one thing I liked about that particular store I went was the extension of hospitality and customer service from the cashier and especially the food runner. After he called my order number and brought up my food, the food runner graciously thanked me and told me to let him know if there is anything else I need. I know this seems trivial to most others out there, but to me that simple gesture of service and confidence hits it home right there, a trait often lost in the days of fast-casual cuisines and eateries. Big score for you guys @ Five Guys in Jacksonville! read more