The burgers were great. We tried a Szechuan Black Angus Bacon Stack with Kimchi and a Cheeseburger with grilled onions. They were cooked perfectly and really delicious. The fries/onion rings not so great. Some of the breading on the onion rings was so hard you couldn't eat it. The inside of one came off all in one piece. Some of the fries were great, but some were super greasy & not very warm. It was odd having to wait for fries but there was great disparity in the degree of cooking. The staff was nice & apologetic. One gentleman said they definitely shouldn't be that way. Not all of the flavors of soda were working. The root beer was clear like the syrup hadn't been connected to the machine & there wasn't a large selection. The ordering was all via touchscreen and you get your drinks and go back to the counter to pick up your order. I don't think tipping is really appropriate when you do all the service yourself. The restaurant was clean. Next time I'd just order a burger and skip the fries & onions rings. read more

See all

The AC was out and it's August in Florida The tap to order screen was disgusting, and there was no way to do an order without giving you my phone number So then the very nice gentleman tried to help me and he couldn't get the credit card machine to work Your managers or owners really gotta take a hard look at it cause this is a complete failure read more

We haven't eaten here in a long time. I ordered the CEO WAGYU BURGER. It was a good / ok burger. I think if we come back I will order something different. I also ordered fries with no salt and they were really good. Negatives: I hate the kiosk order devices! It messed up or order!!! We received two fries instead of one and I ordered one of the special milkshakes and received a vanilla milkshake at the table and instead. The vanilla milkshake was good! My wife loved her chicken she ordered! Also this day the A/C was out inside the restaurant and it was very warm inside. read more

See all

Stopped by BurgerFi on a Saturday evening, and it wasn't too busy. I was able to place my order shortly after arriving, and with the minimum crowd, the food came out pretty quickly. It was hot in the dining room, so my dinner partner and I attempted to sit on the patio. He made it out, but I was stopped and was told the patio was closed. No reason was given, even though the employee acknowledged how uncomfortable it was inside. I ordered a cheeseburger, fries, and a drink. The food itself was good and consistent with what you'd expect. What did stand out, was the change in the drink setup. They used to have a Coke Freestyle machine with tons of options. Now it's been replaced with a standard fountain dispenser with limited choices, which was a bit of a letdown. Overall, the food was good, but the experience fell short this visit. Between the closed patio and the downgrade in beverage options, it just didn't hit the mark. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

Overall, for a fast-casual establishment, BurgerFi offers a pretty solid burger. The service was friendly and again, the burger was pretty solid. I have to say that I am a big fan of burgers and this was a pretty solid option. For a fast-casual place, I will give it five stars. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

It's been several years since I've been here so I thought I would have some lunch there while I was in the area. I feel like the quality has gone down. I'm not sure what's going on with these burger places lately but it seems like no one is seasoning, their beef. I'm staring at you Five Guys, Culver's, Smashburger, etc. It just seems the beef has no flavor to it. Also, I'll order the cry-fri and you only give you like three onion rings. And the batter for the onion rings is so fragile it just shatters and therefore breaks up and falls apart. As soon as you try to bite it, I took a picture showing what I'm talking about. Also, it seems half my fries were overcooked and almost burnt. See picture. I was going to order the orange cream milkshake, but they were out of orange juice so I end up getting the strawberry at least that had what seemed like real strawberries in it. But my gosh, the prices these days is just ridiculous. My order was nearly $30. Also, I went to go use the bathroom and wash my hands before I ate, and the men's bathroom was out of soap. They had hand sanitizer on the outside wall of the hallway, which I end up having to use that I tried explaining to the woman running the front counter and I think she was trying to offer me some soap to use, but it concerns me is, if they're not bothering to fill it, are the male employees not washing their hands? Or do they have another sink in the kitchen? read more

See all

Food came out fresh and quickly. The gentlemen were very helpful when I had questions about the menu. It was my first time there and definitely going back. Enjoyed the outside eating area, perfect weather. read more

BurgerFi - Urban fries Cheeseburger(on a bun and lettuce wrap) Bacon cheeseburger Chicken sliders - Hot Dogs Near Me - Jacksonville, Florida

I walked into BurgerFi today as a new patriot, I've never tried their food. I came on my lunch break and went to the counter, ready to use the self-serving tablets. Instead I was interrupted by one of the workers Willie and he offered for him to take my order for me that alone really set the tone for my visit today he informed me about their lunch special, which is what I went with and that was definitely a great choice throughout my 40 minutes there it was a busy lunch, rush and the same gentleman. Willie was so helpful and kind very attentive to all of the customers brought out food to everybody's table and also helped me clear my table when leaving the food was good but his service was better 10 out of 10. read more

BurgerFi - Lunch special - Hot Dogs Near Me - Jacksonville, Florida

2 drink machines. 1 is broken and the other is out of ice. The condiment station is a DISASTER, water & trash everywhere. Standing water on the dining room floor & dirty tables everywhere (5 customers at the time). Burger, fries and a drink for $22 is steep yet they still ask you to tip? The burger was great but I couldn't eat the fries. read more

BurgerFi - FRIES (REGULAR) - Hot Dogs Near Me - Jacksonville, Florida

Good burger but the time of night I went I feel was not the best representation of the establishment. Slightly messy dining area. Staff was not as helpful with the automated ordering system. P.s. not a fan of that system. Burger was good, slightly thin patties but fries were delicious. read more

BurgerFi - Double cheeseburger fries and a drink - Hot Dogs Near Me - Jacksonville, Florida

See all

Food was yummy and fresh. Vibes were elite. The music was nice and milkshake was delectable read more

See all

Should be zero stars!!! Ordered online, paid and drove to location for pickup to find this location closed!!! Why would you allow online orders if you are closed at 4:30pm!!! read more

I don't recommend ordering on door dash. Go in and wait. Otherwise you'll be given old soggy and cold food. The manager was very helpful and nice when I called about my concern and DoorDash gave me my entire refund. The fries were soggy and cold and the CEO burger was soggy and mushy. I believe if you go in and order it would be good. This was my birthday dinner, all I wanted was a burger and it was so disappointing. Will not be returning. read more

I stopped by here late on a Saturday night to pick up a burger before I went home. It was fairly busy with a flow of people coming in and out. Prior to this, I was only familiar with the town center location and I felt that it was hit or miss, so I wanted to give this location a try. There are a lack of burger places in the area, so I really had my fingers crossed that this location would be good! I ordered the beyond burger well done. I always get my burgers well done here since in my experience they have a tendency to undercook the burgers and I want to see ZERO pink. I waited about 20 minutes for my burger after placing a pick up order in the store. Wait time wasn't great, but not terrible. I could tell all the employees were doing their best. The place is large and has plenty of seating. My burger was super good! Cooked well done just how I like it, came out hot, exactly what I expected! Overall, I would definitely stop by here again. read more

BurgerFi - BEYOND BURGER - Hot Dogs Near Me - Jacksonville, Florida

I have been here a couple times in person. It was ok. Not great, not terrible. Employees always seem ambivalent. Im not sure how they stay open, its usually empty in here. Today we ordered delivery. Burger bowl, $10.99 plus tax and tip etc, about $16 total. The lettuce was ok. some was fresh some wilted, some rotted. About 4 oz of lettuce. 4 1/2 slices of tomatoes. Greasy dripping Onion straws. 3 pickle slices. And the burger. 3 oz burnt beyond recognition. Im not sure how they get away with selling a 3oz burger. It is simply the size of a Burger King burger but with less flavor. Smashed to death on the flat top to eliminate any semblance of moisture. This is barely a burger and up there in the top 20% worst burgers I have ever received. The photo in the menu shows dressing but mine came with none. I could not eat this and my dog had to be encouraged to even eat the burger. What a waste of time and money and Im still hungry. read more

BurgerFi - $11 "burger bowl". Burnt 3 oz hockey puck on limp lettuce NO DRESSING SENT. Sad. - Hot Dogs Near Me - Jacksonville, Florida

Hello all. I went to Buegeefi on Riverside Ave today for lunch. I had a Single with cheese, salted onions, lettuce and tomato. The burger was perfect. I enjoyed the thickness and how juicy it was. The fries were nice and crispy with just the right amount of salt. The service was quick and all the employees were polite. When you walk in the door EVERYBODY speak. I will definitely go back again read more

I went out FREEZING cold weather the website said CRAFT BEERS so I took an Uber and voila NO BEER AND NO ICE the fries were old and probably from the trash and refried burnt and limp the burger was so so and then I took an uber to get a beer and real food not recycled food I'm no fool but this location is a huge NO. read more

BurgerFi - Look at the bun OMG - Hot Dogs Near Me - Jacksonville, Florida

See all

Always get consistently good food from BurgerFi. Our go-to orders are a bacon cheeseburger, a cheeseburger with a lettuce wrap and fries. The burgers are always cooked to perfection and the fries are salted well and crispy. The items are packaged with care in our to-go bag. read more

Food was good, fries were burnt and discolored because they obviously haven't changed their oil in ages. Service was okay but very dead inside. And onion rings were all batter, no onion. read more

BurgerFi - FRIES (REGULAR) - Hot Dogs Near Me - Jacksonville, Florida

In town for a business trip and decided we were going to grab some food to go and hang out at the hotel to get ready for the next day. We were going to grab a drive through but decided BurgerFi would be much better. The cashier was nice and everything seemed good. Heard the team member who may have been the manager tell one of the teams we going to need more patties on the grill and didn't think nothing of it other than how exciting my burger should be extra fresh lol Got back to the hotel hungry and ready to dive in only to find the burger was raw. I have had burgerfi before and it's never been this pink. Called the store for a refund and to hopefully warn them so they don't serve anymore like this no answer. As far as dinner I was so over it at that point. $50 down the drain. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

Save your hard earned money. The fries are burnt looking and horrible tasting from the old dirty grease. Today they are completely out of fountain drinks with nearly $4 bottle drinks. The manager should be retrained or released because this is a common experience at the location. What's really funny is their default tip at checkout. SAVE YOUR TIME & MONEY because the service and food are lacking greatly. read more

Inherently lazy and disrespectful employees that refuse to take orders 30 minutes before closing

Cold fries hair in the onion rings, and guck on the soda nozzles. Fries soft, needs more time in the fryer Wings were ok, still not hot. Probably won't try again read more

Always a pleasant experience! Great food and great service. Today was extra special with our server today! Not only was she patient, but she is very sweet and made sure to check on us frequently. read more

See all

Our first visit here and I cannot say enough good about this place. Started with the young lady taking our order she was the sweetest and was very knowledgeable about the menu. The burgers were amazing wings were great size cooked perfectly oh and the fries were top tier! read more

First visiting BurgerFi and if was a pleasant experience. There was plenty of light and the establishment was clean. The staff was alert and helpful in my decision making (although I had pretty much made up my mind before entering).I ordered the Beyond Burger(no cheese,no onions), it was nice, not heavily seasoned and it was definitely freshly cooked. The natural fries were a hit and they were not shy with the order. They ran over/out of the container and were not over or under cooked. I also enjoyed the Peach Hi-C. Never had this before and it was a refreshing change. Overall, I would give my experience a "B+". read more

Finally I've gotten pictures of the food. Great customer service. Plenty of seating and great music. The one on Riverside is not as cold as the one in the St. John shopping center. Phenomenal food. read more

See all

I've heard a lot of things about this burger establishment that I had to go and try it. If you follow then you know I'm a HUGE Carolina Jax's person but I must say Burger Fi didn't disappoint. I ordered the Ultimate Bacon Cheeseburger and my burger was cooked to perfection without them even asking me. The Bacon was in between really crispy and soft so you can basically just imagine perfection. The cheese was perfectly melted on to my burger that the only time I saw my burger was after every bite. My date ordered the chicken sandwich and she said it was really well put together and tasty. Sorry guys my date isn't detailed oriented like I was with my burger...LoL..... We then had their large fries with Parmesan cheese and some kind of white sauce (my apologies for not remembering) but it was fantastic with a side of ranch to dip them in. Wow my mouth is salivating as I'm explaining this. We also ordered the Large Onion Rings and these were ginormous and the tasting of these was orgasmic. Her and I ended our date with a Cookies and Crème Milkshake which was basically the icing on a cake! I'm also a sucker for a nice area where you can sit and relax and enjoy your food and that side of Riverside is definitely and up and coming area. Burger Fi was a nice indoor and outdoor seating for eating. I'm definitely recommending this place to all of my friends. read more

See all

The staff were the best part of this visit! Everyone was so kind and helpful. Lorenzo really made our experience extra great by taking the time to explain sauces and the new falafel sliders. He went the extra mile and checked on us while we dined. Our food was great and we enjoyed the view of the river. Will be back! read more

It was a different vibe from other Burger joints. This restaurant is set in the heart of Brooklyn neighborhood. There are so many restaurants and Burger fi fits in nicely. We were greeted upon entry and knew what we wanted. We headed out to the patio and took our drink. Patio was nice and clean but it was in fact 11:30 am. We waited a few minutes for our order. It is not a fresh burger or fries. When you have to wait for an order it should be fresh. We did not get a pipping hot burger or french fries. The patio atmosphere was quaint and friendly. Overall Burger fi get a B- for food but an A++ for courteous and awesome service. It was another first timer but we loved the Brooklyn vibes. So many restaurants and Burger fi is at the center of it all read more

See all

Such a good cheeseburger! The bread was fresh and soft, with the burger patty being seasoned to perfection. The onion rings were huge and crispy. I really liked the garlic aioli which complimented the onion rings very well. I also ordered a key lime concrete that was super delicious. The tartness to custard ratio was right on the money. One thing I really appreciated was how fresh the food was. BurgerFi will be my new burger spot and is well worth it! read more

BurgerFi - BURGERFI CHEESEBURGER and GARLIC AIOLI - Hot Dogs Near Me - Jacksonville, Florida

See all

Had lunch today at Burgerfi in Jacksonville and while the food was good, the wait to order was ridiculous. There were 8 people working there when we went in. We got in line behind a large group and at the time, there were two cashiers taking orders. One of the cashiers finished taking an order and then became one of the people bagging orders. So, even though there was a super long line, only one person was taking orders at the register. We waited for about 25 minutes to just order our food. We waited another 10 for it to be brought to our table. All the while there were staff cooking and bagging and running the food but no other cashiers. I got the junior with cheese and my husband got an original hot dog. We shared the cry and fries, which is 3 onion rings and French fries. My burger was delicious. The fries were also delicious and cooked to perfection. The onion rings were a little bland and my husband didn't like his hot dog. He didn't like the taste of it at all. No military discount offered here. We would probably go to another Burgerfi in the future as I really enjoyed my junior cheeseburger. Hopefully, the wait won't be as long. read more

See all

Cool burger joint. Had a BBQ Rodeo Smash Burger. Had fried onions, pepper jack cheese, charred jalapeños peppers on a cheeseburger with BBQ sauce. Quite tasty to be honest. Also had the Cry / Fry, which is three large onion rings and hand cut fries. Washed it down with a HiC cherry drink and dessert was a birthday cake shake. All was very good. read more

I mean who doesn't love a good juicy burger and hand cut fries right? Can't go wrong with Burger Fi! All the burgers are double but if you order a junior size it's just 1 patty. Have never had a bad experience at any of the location! Their milkshakes look amazing and I'm afraid to try as I don't want to become addicted! That's what happened with the fries and I can't stop!! read more

See all

Imani had very good customer service, they need more people like her at the front that makes sure the order is right everytime. I'll definitely be back, thank you Imani. read more

We ordered a regular single burger and the Vegi-Fi burger and both were great!! I will definitely order the Vegi-Fi burger again, I couldn't tell that it was made out of quinoa and not meat!! We did not have to wait long to order and our food was brought out to our table once it was done cooking. The restaurant was clean and the condiments were full and wiped done!! I'll be back to eat there again. read more

The burger was messy like they just threw it together and everything was piled up on just one side. Having said that it was very tasty. read more

BurgerFi - PRIME RIB BURGER - Hot Dogs Near Me - Jacksonville, Florida

Best service eve. Nadia is the Manager and she's very polite and welcoming. Store is clean and the atmosphere is amazin. will definitely be back. read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida

While waiting at the Jacksonville airport we decided to get a quick bite. The options were limited and we ended up at BurgerFi. They had a decent menu and seemed to be "fast" food. You order at the register and when your food is ready they will call your name. Sadly it took a solid 25 mins for us to get our food. So if you are in a rush this is not the place for you. The food was good and our fries were piping hot. There are 2 vegetarian options along with an interesting burger called "Conflicted Burger" which consists of one veggie burger patty and one traditional beef one. The burgerfi sauce is delicious and we enjoyed our order. Docking a star due to the excessive wait for our food. Note there is a bottled beverage area along with a fountain soda option (and a few beers on tap). read more

See all

No doubt they serve an awesome burger at a place with the word "burger" in its name! Can't go wrong with anything you order! If you are not watching carbs, I recommend the fries with salt and vinegar. The vinegar is not overwhelming and with the thicker salt, makes for fries that are out of this world! You can split them with a friend as they give you so many they are overflowing from the container! Special note - This particular location is FREEZING. They had the huge fan off when we arrived and it was really cold and they still turned on the overhead fan for some reason while we sat and ate. I recommend you take a blanket and wear a scarf and gloves as it is icy cold inside! read more

BurgerFi - Hot Dogs Near Me - Jacksonville, Florida