The cheese burger was hot and fries were cold I guess the overcooked food to be ahead of a rush from the event and wasn't thinking about anything else . The service I didn't even ask their names after the cold fries. Regular ambiance of Five Guys. read more

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Horrible!!!! So over cooked(totally burnt). Pictures speak louder than words. I won't be going back here,and you shouldn't either!!!!! read more

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Quick and friendly service! Delicious, seasoned just right cajon fries and the hot dogs and burgers are juicy and cooked specifically to everyone's satisfaction! This place is my special royal treat for myself, my friends and my family. I especially like the sweet genuine smile and greeting the owner, Marie gives everyone who enters the door! read more

Goodness me! These reviews read like a horror novel! It's almost as if this location is located in "heck," that slightly better place located between purgatory and "fire and brimstone." As far as Five Guys go, the burger met expectations. It was well assembled and made as requested (Little Bacon Cheeseburger, all the way + Jalapeños). The ingredients seemed well balanced and fresh. I feel as though two patties (i.e. the regular as opposed to 'little') would have been a better bet. I also have no complaints about the service or the cleanliness of the location. There is just one thing... prices. So, let's talk about it. For the same basic meal (burger, fries, drink), Five Guys charges roughly double what McDonald's does ($10 vs $20). Sure, you get a slightly bigger portion and higher quality, but is it worth double? I'm not prepared to answer either way. What I can tell you, is the same combo at The Capital Burger on Newbury Street in Boston is only a couple dollars above 5G. My numbers might be a little off, but the point stands. There is absolutely a time and place for fast food, and fast casual. However, 5G does not exist in a vacuum. As good as it may be, I rather get McD's for cheap, and Capital when I'm feeling a little more fancy/"bougie." read more

I ordered a little fry for a quick snack, but my experience was really disappointing. The restaurant wasn't too busy (only two orders ahead of me), yet the wait was surprisingly long. I ended up waiting about 15 minutes ... even though I watched the cook finish making it in just a couple minutes. The service felt unprofessional and careless & overall not what I'd expect from a chain restaurant like Five Guys. read more

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Horrible pick up operation. Just no order whatsoever. No way of finding your order. No sense of urgency. No signage to say whose orders are up. No way people don't clog everything because there's nowhere to go except hope they can say your name loud enough to hear. read more

Ugh, terrible meal! Got the BLT which I've enjoyed from here in the past. The bun was very stale, bacon was overcooked and dry and broken into little pieces, tomato was not ripe. Fries were cold and hard. I'm not going back ever. Barely edible. Five Guys has gone down hill! Sad because they used to be pretty reliable. read more

Service was fast, however it took a while to get my orders ready. Ordered their mini cheese burger with smoothies. Burger is good but the best part of Five Guys is their fries. Its must have. The price however is on the high end of fast food burger place. read more

Fresh made to order burgers and fries that will feed the whole family. When in the mood for a burger that isn't BK or McDonald's, Five Guys generally fits the bill. Burgers are either single patty (Little) or double (hamburger, cheeseburger). Then the customizations are all up to you ranging from condiments to various veggie toppings. My complaint with my burger was that the meat tasted unseasoned. That aside, it tastes like what I'd make at a backyard BBQ. Fries are amazing though! I had to wait for fresh fries to come off the fryer when I went to pick up my order. Regardless of the size of fries you order, they seem to put one extra scoop into the bag. Not too sure if the size of the extra scoop vary depending on the size of fries ordered. Between two people, I think the small fries will suffice. read more

I have to start with the fact that you won't get a better burger anywhere around here! I believe that there's a half pound of meat in every burger! Excellent meat, great menu, and way way too expensive for me! That's a matter of where your tax bracket is. For the money, if you can afford it, then head on over to Five Guys for a pretty terrific meal! Or, if, like me you find it prohibitively expensive, you can always go to Roxie's and make your own. read more

Holy Moses folks, you might need to break open the piggy bank for this one! I mean, really? Why am I putting my bacon cheeseburger on layaway? Something isn't right here fellas. This place has capital grille prices. If the old ball and chain wasn't so picky I'd take her here for Valentine's Day instead! If they had a dessert menu I'd just about consider it. I don't mean to be an old croon but I'm a little bit perplexed. Why is this place so expensive? I think I know why it's called fast food--they'll take your order and half the money in your savings account and serve you up in five minutes. read more

Terrible experience today! One drink machine was out completely and the other served me a flat root beer and a flat coke and had no ice either! So I settled for an iced tea but not iced cause there was no ice! The fries were barely warm and tasted like they had been there for too long. They were not fresh. The burger itself wasn't bad but it was overloaded with ketchup and my pickles were all on one side. Worst $20 I spent all week!!! read more

It's hard to believe that the employees here cannot read the receipt in front of them. I ordered a bacon cheeseburger; however was only given one patty (also known as a little burger) and no bacon. Also, the cajun fries lacked seasoning and were soggy. The fries were simply thrown in a brown paper bag rather than in a cup like other Five Guys locations. read more

Five Guys - a hamburger wrapped in aluminum foil - Burgers Near Me - Quincy, Massachusetts

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Honestly, the worst five guys I've ever been to. I ordered a cheeseburger all the way (minus ketchup, mayo, mustard) and they instead gave be a regular burger. That one was partially on me as I didn't double check the order as I usually expect them to be able to hear the order and I was tired. The worse part was that the burger itself only had lettuce, patties, and pickles. I understand they were out of tomatoes and they told me so but that doesn't excuse the rest of the ingredients missing. The fries also felt like they weren't even seasoned at all and were overall kinda mediocre. Would not recommend and never planning to go again. read more

Five Guys - The supposed "all the way". - Burgers Near Me - Quincy, Massachusetts

I had a very terrible experience with this place. The cashier treated me not nicely and I wish this place will move away.

Terrible operation. they don't know what they're doing. I ordered a burger ahead of time - when I got there they all act confused - didn't tell me what was gong on and then proceeded to start making it. They didn't put the ingredients I ordered or payed for on it. When they handed me the bag I pointed at the receipt attached to the bag and asked if that's what they were giving me and I got a "I think so" response. Waste of money and time. They asked me to drive back - when I called to complain. No thanks. Would prefer a refund considering they didn't make me what I ordered. I was told I'd get a phone call regarding it tomorrow. Bravo guys. read more

Place was clean but service was questionable. they did not make my order in the first 30 minutes as in they forgot about it. upon receiving order found a hair in my fries. absolutely foul. read more

Slow, rude, and clearly not properly trained. Ordered a cheeseburger online and when I went to pick it up, this old lady just yelled out my name to the other side of the kitchen and told me to go pick up the food there...I went over and waited for like 20min and finally some guy comes over and says is this your bag? Uhhh...so you mean to tell me my order was ready this whole time and I just wasted 20min for nothing? To top it all off, my so called "cheeseburger" looked like this by the time I opened it up....terrible store management and I would really avoid this place at all cost read more

Five Guys - "Cheeseburger".....really? - Burgers Near Me - Quincy, Massachusetts

Was pretty good when I went a few weeks ago, cashier was attentive and got my order right, cooks were fantastic, end result was very good, by far best burger i've had in a while. Continue to enjoy Five Guys burgers and shakes read more

Five Guys - (had some of the shake before took photo, hence why whip cream looks low) - Burgers Near Me - Quincy, Massachusetts

My first time eating at Five guys for my family. We very happy with there great customer service. Called the order in was impressed, they don't drop the fries in tyour there. Would Recommend and eat there again! How yea burgers were very good and they don't charge for extra toppings! read more

royally messed up my delivery order, a manager told me they would refund the order and then failed to follow through - when I reached out again about the manager's promise, the worker wouldn't speak about it read more

These guys are horrible. They don't listen to customer orders ... soggy as a dish rag fries. Over cooked burgers. How do you screw this stuff up? read more

I love the fries at Five Guys. It's like crack lol not that I know what crack is like but it's so addictive!! Ok on to their burgers. They're good. A little in the pricey side however but once in awhile it's good. Also, free peanuts. Can't go wrong. Today is their grand opening. Lots of staff here. I came late, 30 mins to closing. Friend said free burgers? But no, it wasn't. Still worth a try right? I'm happy there is one here and close by enough in my way home or to the T. Yay! read more

I ordered a little cheeseburger, all the way style. It was delicious and fresh. Keep in mind that it is not so little. It's a good size. I also ordered small fries (wish they gave me more though). They just filled up a tiny cup... knowing Five Guys they are pretty generous, and usually give a lot more. In addition, fries were a bit cold, but overall experience was alright. Customer service was very good. Polite guys work there. read more

I stopped for a quick bite with my family of 5. The food was amazing as always, and the service was above and beyond. they were friendly and accommodating. I had to leave a review after my visit because of how great it was. we were treated like QUEENS. read more

Not vegetarian/vegan friendly. I know, why would a vegan come to a burger joint in the first place? Well my meat loving boyfriend wanted to try out the new location by his house. My plan was to get a regular fries and add toppings to it like I would a burger. When I asked the cashier for this she asked her manager if they could do that and he said no right away. The cashier suggested the "veggie" sandwich but the buns aren't vegan and I wasn't going to pay almost $4 for a pile of toppings and another $4 for fries. So I ordered a small regular fries and ate that for my meal. My boyfriends burger came out great and the fries are really tasty. I'd recommend this place to someone without food restrictions. But since they don't accommodate vegans, I won't be back. read more

Refused to take an order for two burgers before they closed even though they were still open.

No one does mediocre burgers better than five guys. If you're looking for some of the worst milkshakes and burgers in any town, venture no further five guys is here! read more

Great team work. Friendly manager. Great burgers. Glad this place helped close down the terrible manager and his confusing and overrated Wild Willis burgers ! read more

I have satisfied my burger craving!! The staff here want the friendliest, but I was there for the burger and fries. So glad they offer the small version of the fries so there isn't as much waste. read more

I am disgusted. I walked into five guys and after ordering my food witnessed an employee reaching into the bacon container to grab bacon with his bare hands. Tried to give him the benefit of the doubt thinking that he may have been grabbing from the trash pile, but no it was before our burgers were made he reached his hand in and touched the bacon that would be on our food. There was another woman who from the start was rushing out order, but then proceeded to cough all over the grill. Continuing to drop food and have inappropriate banter with the one who touched our food after eating on break and didn't even wash his hands. The only saving grace was Louis, who helped process our refund and was completely understanding and helpful. We will not eat at this location again and we got a full refund and walked away with no food, because we were so grossed out. read more

There was a short lady making food and I realized her mask was off. So I asked her nicely to put it on and she looked at me, looked at her coworker, said something in Spanish and then continued working. And he told me it's hard for her to breathe. This is extremely unacceptable and we all have to play our part to keep each other safe. read more

I've gone to Five Guys a bunch of times now. Just about everyone has their head up their ass. It's slow and they've screwed up my order a couple times. No complaints about the food really, save for the fact that it costs an arm and a leg. For 13 dollars, I'd expect some better service. Today my food took 17 minutes, and I'm now eating an overcooked burger. Big surprise. If you go, just don't expect to get your order quickly. read more

Usually get great food from here with no complaints. Tonight while drinking my shake I almost choked on what at first glance looked like a strand of hair but ended up being a long piece of plastic. I didn't realize it was plastic until I had to pull it out of my throat. Should really be more careful!!! read more

Five Guys - It was about 6-7 inches long - Burgers Near Me - Quincy, Massachusetts

I just pulled up to five guys in Quincy and they were closed! It was 835pm and their closing time posted is 10pm. Ridiculous! No reason for being closed was posted and there were workers walking around with the lights shut off. You better get your act together five guys! read more

Orderd food online delivery time was 9 mins .25 mins later No food .checked wher delivery driver was .she decided to take my food 15 miles in the opposite direction. Contacted her by text ,she replied by saying she was running late .then she said maybe u can get a refund for cold food .Contacted five guys to explain situation said they would get manager to call back an sort it out .they never did ,meanwhile I'm watching my food sail right past my house an continue to the next town over an then they turned there phone off.so long story short I paid for food gave the driver a 20% tip to eat my food .. read more

Extremely hard to find. Pointless spot to have a 5 guys. Great way to end my hard day... hungry.

Creating a Yelp account just to review this 5 Guys location. Every time you go here, your order will be late. I have had to cancel two orders because they never even started making my food (after 20-40 minutes of waiting). Often during a busy time, one worker is making the food, running around like a mad man, while another worker is spacing out doing nothing. Yet during slow times, I will order ahead of time, arrive after the scheduled pick up time, none of the workers will be busy, but my food still won't be ready. When they are able to actually complete my order, they will often get it wrong! Several times, a guy will hand me my bag, and the fries will be missing, or I'll have ordered a shake, and he'll walk away without making it for me, and before I can even ask him to get it. I guess this store is making money, and don't care about the bad customer service? They're located on a college campus, so it is busy. But hopefully karma will come around, and people will stop going. read more

Very Piss Poor Attitude as it relates to customer interaction. Servings are disproportionate, based on the customer in front of them.

Most Five Guys locations are a 5 for me just normally, but this one, being new, still has a few kinks to work out. In particular, they're a bit slow on the fries. I don't think they've quite worked out the timing, especially at the beginning of a lunch or dinner rush. I've still gone here about 10 times since they've opened, so it's not enough to keep me away, but it is enough to just be a little frustrating. Most Five Guys locations don't have that issue. Last time I was there, my burger was wrapped up and waiting for fries for a solid 10 minutes or so. They'd put down a fresh batch of fries, give it to the order ahead of me, then put out another batch of fries and give that to the order ahead of me as well, all while my burger was sitting wrapped up next to the bag. read more