Ordered rapid pick-up and they bombed in all 3 categories: 1. Order accuracy; They forgot the cinnamon roll and utensils. 2. Accountability; Jessica wanted to argue that utensils were not on the order as I was looking at my order and seeing that in fact I did select utensils and napkins. 3. Customer service: She sighed about refunding the $4+ and when I asked what I would receive for the inconvenience, she said very flatly, "Nothing ". I confirmed her name and she hung up abruptly before I could respond. About 3 minutes later she called me back to say she now sees it in the order, apologizes and states I will get a full refund. Guess what? I never got it! Just the $4+ and Jessica's ask to kiss! Big thumbs down for this location! read more

How would I describe this panera you ask? An absolute sh*t show. Unorganized things not coming out in a timely fashion missing orders the list goes on. Never again! read more

Great spot to get a quick bite and get some work done. Most of the day it's relatively quiet. It's busy during the lunch hours but, there's plenty of seating. The employees are often cleaning or restocking items. The food is generally good. They do have the hit or miss days. I got the half Fontega chicken, which is now a quarter sandwich. read more

Panera Bread - Half Fontega chicken - Sandwiches Near Me - Quincy, Massachusetts

Panera has proven to be dependent upon the location and Quincy is hands down, one of the best quality locations. The food is always consistent with great flavor and portions opposed to other locations where ordering soup in a bread bowl required ordering an additional cup of soup if you are looking for more than a plate of bread, which is delicious but, it's the soup that makes it a meal. Service is always quick and the establishment is always clean as well as brightly lit and private seating allows for great working lunch stops. read more

Great salads and.good option when I'm in a pinch. One less star only because of the price. It tends to get expensive when I eat lunch here.

I took my vegetarian friend Yuja here for a vegetarian sandwich (meat makes them sick and it's not just a personal choice), we spoke with the server at length to ensure it would be vegetarian and they rang up a ham sandwich instead by mistake. That's not alone is not an issue and mistakes happen, but when we drove all the way back with the receipt we were treated with open contempt and they refused to give us what we originally ordered because we hadn't thought to bring the sandwich itself back which I've never seen a restaurant require for an exchange. Honestly, there was rudeness at every point of our interaction with them including a cashier just waving us off when we asked what was in one of the menu options. I strongly suggest avoiding this place. read more

Saw a mouse of medium size running across the floor to the kitchen direction. I left together with friends. But when I called back moments later. The clerk answering the phone said the manager was too busy to come to the phone and just took a message. read more

We order catering from here for work. If you want delivery you have to order online you can't call. The food is exactly what you would expect from Panera. For my vegan friends you can get the seasonal greens salad with bread or chips. The onions are not chopped much though! We were a little disappointed because one of the vegetarian salads we ordered came with chicken. So just a heads up if you place a large order there may be a mistake. read more

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This place never lets us down!! We are there at least once a week, usually more. The quality of food is consistently on point, takeout orders have been perfect. Staff is courteous and professional. Love it!! Thank you Quincy Panera-we love you! read more

So much chicken in the chipotle chicken sandwich. The mac-n-cheese was cooked perfectly. Delicious food. But please remember to check for silverware and napkins, we had to go back and ask for them. read more

Panera Bread - Cooked perfectly and served hot. - Sandwiches Near Me - Quincy, Massachusetts

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Breakfast and internet this morning, I found a reasonably quiet spot next to the fireplace so it was quite toasty. As well, a power outlet let me get my phone back up to 100%. I chose the four cheese souffle and it was very tasty. Crumbly base, flavorful and easy to eat. I enjoyed it. Refillable coffee was good with the usual fixings. The internet here was slow. Almost too slow to be useable, after about ten minutes I switched to my hotspot. [Review 9947 overall, 1526 of 2018.] read more

Panera Bread - Panera Bread in Quincy, MA - Sandwiches Near Me - Quincy, Massachusetts

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I ordered an iced coffee via rapid pick-up. The rapid pick-up section is in the back of the restaurant - could be easily missed. The coffee was ready within five minutes after I placed my order. I requested for one sugar in my coffee; it seemed as if I was biting into mini rocks as the sugar is not fine like other coffee spots. read more

Panera Bread - Sandwiches Near Me - Quincy, Massachusetts

This Panera is absolute garbage. The terrible quality of food combined with price gouging customers is disheartening. This store has poor quality, poor cleanliness and terrible customer service. Id recommend Applebees over this dump. If I'm telling you to go to Applebees, you might as well cook at home. read more

Good, quick food that you would expect from Panera. They can be a little on the slower side when it gets busy. Worth stopping by

It's Panera, what more can be said? When you need to meet someone in a public place with dependable food and drink, this is it. There's plenty of parking at this location. That's a plus. Today I had an agave lemonade. It was fine. I took home a serving to have with vodka... that will take it up a notch! Hahaha read more

Today I ordered the large lobster mac & cheese. It was supposed to come with a French bagel on the side. I ordered also a plain him cream cheese tub to go with the French bagel everything but the French bagel arrived. My order went through DoorDash and I did discuss this with DoorDash and then I tried to call Panera directly my local one at 200 Hancock St. in Quincy, Massachusetts never picked up the phone. I am very dissatisfied with my order due to the lack of my bagel. I only give this to one star review. I wish I could give it no stars. The customer service is horrible and not responsive. read more

Horrible. Sandwich soaked in sauce. Almost no chicken. One "thread" of lettuce. Had to throw it out. Bacon Mac and cheese had no bacon. My dog ate that. What a disgrace. read more

I ordered the chicken bacon rancher which is a new offering. What a disappointment! The sandwich was ninety eight percent bread with a few slivers of chicken and hardly any bacon. It looked nothing like advertised. It wasn't cheap either. read more

So shout out to PATRICK at the Quincy location. He remade my order that someone else completely destroyed. I am allergic to oinoins and they drained my sandwich with them yesterday after letting them know I was allergic I go there today and he greated me with much respect apologized and was so wholeheartedly kind and I was going to pay until he said no it's going to be remade and I am deeply sorry that happened. I appreciate you PATRICK and I will b by to see you again. The best customer service I've seen in along time. U need a raise and I'd vouch for you read more

Panera Bread - I said NO ONIONS - Sandwiches Near Me - Quincy, Massachusetts

I've been here several times and really enjoyed it. They have great soups and the best one I've had so far was the cream of broccoli soup. They also have excellent muffins, cookies, croissants and other pastries. I also like the salads and sandwiches they have here. The dining area and restrooms are always spotless. The employees are always great here. It is one of the best Panera locations I've been to so far. read more

Service is very good! Food not so much:( Soup is usually my go to but it's been so watery!!! Workers are so nice but still doesn't make up for the lack of thickness in my soup read more

This is a great spot for Panera! The staff is really nice I have been getting their coffee and tea from the monthly subscription and I highly suggest you getting it if you are a coffee lover or tea lover! I usually order is through the mobile app quick and easy. My go to for tea is Honey ginseng with milk,sugar, and extra honey read more

I do not recommend going to this Panera whatsoever. The food was made inappropriately without the proper sanitary conditions, and the place is infested with insects and roaches. I'm addition, while I was working there a week ago, the manager Stephanie was not being very nice to some of the customers. She made a sandwich incorrectly for this customer who was allergic to certain items that she put on it. When the customer brought it to her attention, she gave a really snotty attitude to them and belittled them. In the amount of time I have been there, I have never worked with a manager as awful as Stephanie. She tends to put on a act when the CEOs walk in but when they're not there she treats us all as if we are nothing and we do not matter. - A former employee who was fired illegally without any explanation. read more

The cashiers that work there never seem to be able to get the order right. Just went by and placed my usual order. Breakfast sandwich on ciabatta. For some reason, every single time i get my order it's in a different kind of bread. Is it that hard to punch in The correct order??? read more

Panera Bread - Breakfast sandwich, NOT on Ciabatta - Sandwiches Near Me - Quincy, Massachusetts

Really Panera? For those prices, give me a decent pickle! Love your sandwiches. Need work on customer service! read more

Panera Bread - Sandwiches Near Me - Quincy, Massachusetts

ordered a bagel with cc and they destroyed my bagel and gave me the wrong cc. I wish I could give 0 stars cause one is too much. also they forgot my drink read more

They changed their ways! The customer service has been accommodating and friendly. The orders come as quickly as possible. And the bread is delicious! read more

Good food, hospitable staff. food does not look exactly like the ads but what restaurant food does?

Decided to stop in here early one morning (somewhere between 7:00 and 7:30) for some breakfast. I ordered a coffee and a bacon, egg, and cheese. Coffee was the pour-it-yourself kind. There were several options, including a light and dark roast, as well as a decaf option. Coffee was middle-of-the-road... nothing to write home about, but not horrible terrible either. The breakfast sandwich was, like coffee, middle-of-the-road. I generally liked the balance of ingredients, however, a little more bacon wouldn't have hurt (does it ever?). I am also a fan of them using real egg! My greatest issue with the sandwich was that it had a rather aggressive, sharp flavor. This came mostly from the bread and the cheese. While sharp flavors have their uses, it is seldom ideal for a breakfast sandwich. Finally, I found there to be a little too much salt for my taste (though with bacon and cheese, I won't count this against them) Then there are the prices... while the coffee was priced reasonably at ~$2, I found ~$5 for an unremarkable sandwich a little steep. This is consistent with prices at similar locations, only the quality doesn't correspond to the price. Location was clean and spacious, however, the WiFi was terribly slow! In summary: an average rating for an average experience. Not a bad place to get breakfast per se, but not a daily choice. read more

I would avoid placing an order through the phone app at this location....80% of the time I receive bacon on my sandwich when I have "NO Bacon" selected. I am not sure if there is a problem with the app or a lack of care with the employees. read more

Panera Bread - Sandwiches Near Me - Quincy, Massachusetts

Very confused to get the rapid pick up food, they put the food behind the counter while avoiding eye contact with you, the front counter staff wouldn't even respond when you speak to them. read more

Updated review! Since it's right by my office, I've been dozens of times. They've never gotten an order 100% right. Not once. Sometimes they don't even make the order. Sometimes they make the order but forget to serve it... for 20+ minutes... more than once. read more

I've been to many Panera locations and have never had an experience as poor as I did at this location. I was there with a large party (five adults and three kids) for a late lunch. It was around 2:30, well past the lunch rush, but we decided to order from the kiosk to make it easier on the staff given the size of our party. After I had entered everyone's order, the kiosk couldn't process the payment. Fine, technology fails sometimes, it happens. Still, it had taken so long to enter our order into the system that we really didn't want to have to start all over again at the register. A member of my party asked the cashier and another staff member if they could somehow process the order from the register, but we were repeatedly (and somewhat irately) told that there was nothing they could do and that technology isn't perfect. Well, yeah, we understand that. But they could've done exactly what I did, which was transcribe the entire order from the kiosk onto a piece of paper and bring it to the cashier to re-enter. Customer service 101. The icing on the cake at this visit? The PB&J sandwiches we had ordered for two of the kids, at more than $5 each, weren't even sandwiches. We literally received two pieces of bread with miniature cups of peanut butter and jelly on the side. Not having to make my own sandwich is the only reason I'm willing to pay such a huge markup. We won't be back to this location. read more

Panera Bread - Sandwiches Near Me - Quincy, Massachusetts

Just paid 8$ for chicken noodle soup with 1 f'n noodle. Whoever's working right now at 3pm needs to be retrained. Why would they think this is okay read more

The food at this location is still (usually) good quality, but the service has gone downhill since my last review. In August, I bit into a chicken bone that was in my Fuji Apple Chicken salad. I spoke to the staff that waited on me to alert them to the problem (I didn't want others to get bones in their salads). Instead of apologizing, the staff just laughed at me. I was upset & wrote to Panera's customer service on their website. They didn't respond until 6 months later, February! Yesterday, I stopped in and asked to order the Power Mediterranean Chicken Salad from their hidden menu. The cashier typed the order in the register incorrectly, so the salad was not the one I'd ordered. I was able to get the correct salad made for me, but by then the rest of my party had already finished their lunches. So, I'll still visit this Panera Bread location if others request we go there, but I don't suggest it when selecting a dinning location. read more

Ordered a rapid pickup today. Opened the bag to get some napkins before leaving the place and noticed that my sandwich was not in there, only the soups were. Went to food prepare section to tell them the sandwich wasn't in there, the First Lady said sorry and said she will make me one, then another older lady heard came look in my bag and said loudly" the sandwich was in there I am sure!" Sorry to say but accusing a customer of stealing is uncalled for! I dispute with her saying that it was never there, I didn't even leave the place, I don't have a purse on me or anything so where the hell do you think I put that "supposedly sandwich" you claimed you put in? She still argued with me after I told her again that it was never there. Worker needs more training of talking to customer and don't go around accusing people! Worst service ever! I was a regular customer but I guess not anymore! So make sure you open your bag in front of them before leaving the counter is my advice to everyone to avoid being accused of being a thief. read more

This location frustrates me so much, they almost never put my bread bowl in with my order (Uber eats) I would much rather them just canceling it then wasting my time and money. And judging from the other reviews it seems like there's other issues with this location please don't order from them unless you want an incomplete meal. read more

Amazing service by cashier at the front. She got me exactly what I ordered, very fast. Lots of love here too!! The cashier's boyfriend( very handsome man in the beanie) comes in the same mornings I do. Young love reminds me of my husband. read more

I ordered bread and i didn't get it. Also, the workers were being sneaky because they didn't give me a receipt so i couldn't do anything about my bread!! It's immature and disrespectful. My mac and cheese was COLD and, my son was CRYING because he didn't get ANY bread. I am NEVER coming back to this AWFUL place. AND they NEVER answer the phone. VERY disappointing. read more

Once, I picked up a to-go order. Before I finished my whole lunch, I came across a piece of plastic at the bottom of my soup. I'm lucky I didn't get sick or anything! THEN, whenever my family got take out from here, the order is always missing something or it's way too busy in there. PLUS, I ordered lunch through Uber Eats recently and it was about ONE AND A HALF HOURS LATE! I couldn't even eat at work, as it became too late in the day to have it. Ridiculous. Even though the food is good, we won't be getting food here anymore. read more