Yesterday we decided to give this place a second chance. Our experience wasn't the best in Palm Desert Ca. But Five Guys at this location made it the best experience. Antonio was great on giving us details on what goes on burgers and even suggested what fries to get. He had so much patience especially for us being rookies to this place. The place was super clean also. The peanuts are freeLol so I give them more than five stars. Antonio and Edgar went above and beyond. We will be returning soon for we are from Blythe Ca where we don't have much of anything. Lol read more

The food was awesome, but the service sucked! They got our order wrong at the register because the girl forgot to ask what we wanted on the last burger. She said that she got it, but when we sat down, checked our receipt, it didn't say anything on the burger. So, I went up, showed our receipt and told them we wanted it all the way, no mushrooms. She said she would double check. Needless to say, our order was up and it was wrong. Took them another 5-10 minutes to get us the right burger, and by that time the rest of us were done eating. Very disappointed ... just got a 'sorry' read more

I only had the veg burger and it was ok. I shared the fries with my husband they were good

Sorry, I still think In-N-Out is better. I'll come here if I'm really hungry because the portions are larger plus the free peanuts, but it costs a little bit more. I'm not complaining, its great to have choices. read more

First time to ever come to 5 guys and not so sure I will be back. We get there at literally 11:01am a minute after they open and every table in the place is dirty. None have been wiped down and the floors are dirty. After placing our order I decide to go to the restroom. Upon entry I am hit in the face with the stench of crap... Which I get, it's a restroom, but the massive skid marks in the toilet, no water in the bowl and trash on the ground I decide to forgo. Grossed out I sit down to eat. The food was decent, the burger was good and so was the hotdog that my husband and I shared. The fries were cooked well and I could tell would have been good with the exception of the massive amount salt on them making them inedible. As we sat eating I watched the employee come into the dining area with a rag and start half ass wiping down a table here and there, paying no attention to the chairs full of crumbs. She wiped tables down, then proceeded to wipe down walls, then counters (w the same rag). And then she disappeared into the woman's restroom with her rag and appeared moments later. I thought oh good maybe she is going to deal with the restroom. No such luck. She just goes back behind the counter and waits for customers. I didn't complain at the restaurant because I was in a hurry to get to Prescott but I will be contacting them about the cleanliness of the store. And the need to retrain the staff on cross contamination from the dirty rag that was wiped on eating surfaces after wiping down walls. And about the fact that if at 11 am I walk into a customer free restaurant and there are hot steaming crap stains the chances are one of the employees took at crap and just said F IT and didn't bother to make the bathroom presentable. read more

Great Burger, Great Service. Specifically from a young blonde haired man named Glenn. Very passionate about making the customers feel welcome. I'm sure this attitude translates to the rest of his team and inspires and motivates. It's comforting to see youth in the workplace happy to be there. I wish him nothing but success in his sure to be bright future. Keep up the Great Work. read more

My wife and I had them two days in a row, because on the second day I wanted to try their hot dogs. We arrived a few minutes early before they had opened, so we stood outside the door till one of their servers unlocked the door. Now it could just be my misunderstanding of good customer service but it would be great that when a person unlocks a door that they would also open it for their customers but all the man did was unlock and walk away. So ignoring that, we made our way to the counter and ordered. The man that took our order was very friendly and helpful, and we received our food fast. The food is good, a bit pricey and very greasy though. They are generous with their fries but it tends to make the bag a greasy mess because they just toss them everywhere. So we ate in the restaurant, which is a nice place and they offer free peanuts while you wait and nice soda fountains that have many flavors (Coke products) to chose from. Sadly, another issue I noticed was when one of the servers came to clean off some tables, he was using the same towel to wipe off the table and the chairs. I am sorry but that is something that really bothers me. I do not want the germs that are on the chairs smeared all over the table tops. So all in all, Food is great but they need to take a refresher course in sanitation and customer service. read more

Just had a great burger while traveling. Could have gone to In n Out, but how do that when 5 Guys is across the street !

Great burgers, but a bit overpriced! Nice and clean, friendly service and free peanuts!

We always stop here on our way to & from SD. The burgers are a bit on the pricey side for my taste (like ordering one from a restaurant), but they are among the best tasting I've ever had. You can pick from an array of different toppings and sauces. The regular burgers have two patties, so one will pretty much get you full (especially if you order the fries with it). They have always given us generous portions of fries (a small feeds two & a large can feed 4!). Big fan so have to give them 5 stars. read more

I ordered my cheeseburger, and the cook said, "I have two extra hamburger patties I have cooked and will just have to throw away. Wnat them at no extra cost?" I said, "SURE." The resulting cheeseburger was so thick they had to use extra foil to wrap it, and I DID give half to my wife. Those burgers are EXCELLENT! They even post which Idaho farm provides the potatoes for their fries, which are also excellent. Wow! What a great find in Yuma, Arizona! read more

Okay we were passing thru Yuma to points east and it was time to stop for a break and some gas. The most common place to pull off is 16th St or HWY 95 (the same) so of course we did. We head to Sam's Club to buy gas because it is usually pretty cheap there and right across the street was a new hamburger place called Five Guys. I had heard about them somewhere so thought what the heck, it was super convenient and we both love hamburgers. When you order the burgers they ask you the usual questions, single, double what do you want on etc. We both ordered a burger, fries and a coke. They gave us cups for the unlimited cokes and we found a seat while we waited for the rest of the order. When our order was up I was expecting to open each burger to figure which one was like mine and which one hers. These guys number the burgers, which corresponds to the receipt. Go figure. The burgers were great, as good as any we have ever had any where. Sorry In N out, but we have a new favorite. And french fries not only where they super just the way I like them fresh and crispy but I couldn't beleive how many you get. They won't want me telling you this but one order is plenty for two maybe even three or four people. They have bags of potatos piled up so you can see where they came from and that they are in fact fresh. We hit the road again soon and I can't wait to drive thru Yuma for more of Five Guys. read more