i was so impressed with the professionalism shown our family by Carla of the Neptune Society…read more Everything was handled with the utmost respect for my wife. Carla kept us apprised of every step in the process . I highly recommend the Neptune Society to any family seeking to have their loved one cremate. Larry Kleinman

This was the absolute worst experience. My father passed Nov 17 and had a prepaid cremation. It…read moretook 2 plus weeks just to get a hold of someone after many calls- leaving messages and emails, to no avail. I finally went to the office and was given a litany of excuses of why we didn't yet have a death certificate. My sister also left messages, over 6, and emails- none were responded to. My sister had left 3 more messages with no response so I went by yesterday to find out what is going on. The manager was very defensive and didn't want to take responsibility for anything. She said she talked to my sister that morning- she didn't- she left a message saying that the certificate was sent to her house in Santa Cruz- WITH the ASHES!!!!!! In the mail!!! We were supposed to pick up the remains in Santa Rosa. She had stated 3 plus weeks ago that the certificate would be sent overnight. That never happened. It is now Dec 30 and the Certificate and remains have not been delivered. Very unprofessional to say the least. I urge anyone thinking of using Neptune in Santa Rosa, CA to find another service as this one is horrible!! There is something very wrong with this branch I wish I could give a rating with negative numbers.

My wife and I are extremely pleased with the level of attention and professionalism that Jesse Vera…read more(rep. for St Michael's) provided us. We ended up signing a contract for a burial plot and it was less expensive than other Catholic cemeteries.

My wife passed away in September of 2023, and is buried at this cemetery. We were told it would be…read more6-12 months for the headstone to arrive. In August of 2024, we were notified that the paperwork had been lost, and that it was never submitted, and that they would need to start over. I asked by email if it could be expedited, and was ghosted (zero response). I tried a second time, and again got no response. It's now three months later, and I called, and still no headstone. They told me it would not be done until March 2025. My wife has been in an unmarked grave for 15 months now, and it will be at least four months more. This is absolutely unacceptable.

I have never had to deal with any mortuary prior to calling around to help my best friend find a…read moreplace to have her baby cremated. As you can imagine this has been a very challenging time for the entire family. I was blessed when I called Callaghan Mortuary and Kerianne picked up the phone. This was right before the Thanksgiving holiday, and Kerianne answered all the questions, and concerns we had. She helped me get everything done without disturbing my friend who was still in the hospital recovering. Fast forward to today, everything has been finalized for the beautiful baby my friend lost. I would not have known where to go or what to do without the help of Kerianne! She never left me wondering what next, or said she'd call back at a better time. She always made time for me to answer my calls even though she was busy! I feel truly blessed, and forever thankful and grateful to Karianne and the Callaghan Mortuary team. Thank you again, forever and always! From the bottom of my heart!!!!

Thank you Callaghan Mortuary for being so respectful and compassionate. They walked us through…read moreevery arrangement, which alleviated a very painful process. The staff were considerate, attentive and very professional. They ensured that everything went smoothly, and we were supported all the way through. Love this service & very happy with it.

This has been such a heartbreaking experience having my daughter buried here. This cemetery is…read moreextremely insensitive and lacks compassion towards those grieving and their loved one's graves. First off, they originally sold us a plot they had already sold to someone else. They leave filing cabinets filled with people personal documents unsecured and accessible for anyone on the premises to go through. They will rudely/ spitefully throw all your loved ones items away that are left at their burial site without even letting you know. They will harass you as you visit your loved one's grave and try to intimidate you with their landscapers. So many plots have already been risen, shifted, and poorly placed in the ground. I honestly wish we never chose this cemetery!! Save yourself a lot of grief/ frustration and choose a different cemetery!!! Homeless people frequently come here. People often drinking and allowed to do as they please. The squirrels can be a huge nuisance. They told us when we chose our plot location a bench would be put in but never has and it's been 4 years. If you want a cemetery to visit to view historic grave sites I will say this cemetery does have quite a bit of historic stones to view but if you're looking to bury your loved here, definitely find a different cemetery. This place is very poorly managed. You are very restricted as far as headstone designs and sizes. Documents are not filed or kept secure so your personal information is at risk of getting in the wrong hands or lost completely. It's a shit show to say the least and it's shameful how they treat those that grieving. Sadly, I avoid visiting my daughter's gravesite because every time I have come here has been extremely heartbreaking to see how they have treated her site and what they have done with her items. They don't even want us placing flowers! It's absurd!

I don't know if the Yahoo "Woohoo as good as it gets" is quite the rest sentiment for this setting…read more However, my Dad recently passed away. My parents moved to CA 3-1/2 years ago and my Dad was very ill. He felt he needed to get things in order and spent considerable time looking at places for final "rest" both for he and my mom. Thankful and by miracle he got off hospice, then home health and lived a very decent and happy life for 3 years. He was very happy with his interactions 3-1/2 years ago with Roselawn cemetery and had picked his columbarium space. I didn't see it with him at the time, but knew the location which I liked and the photos he showed me were very lovely. Sadly, my family and I have now had to interact and involve ourselves with placement of my Dad. I've had several phone calls for various reasons and always had pleasant and receptive conversations. After hours, I've always been called back with a direct answer. We had to set a time to bring my Dad's "remains" and it was so very respectful. I am sorry I don't recall the gentleman's name that helped us. He was respectful of our wishes as to time we needed, etc.. I just feel our family, my Dad and other's nearby with attending needs were all addressed so carefully and respectfully. I am very thankful my Dad chose Roselawn Cemetery in Livermore as a final resting place for he and my Mom.. with a choice of myself in the same location depending on needs when that occurs. It's not something we want to do, but I am thankful that this process was made so much easier here.

Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

On August 4th, my family suffered the devastating loss of my brother and trusted Diablo Valley…read moreFuneral Home to prepare him with dignity and respect. Instead, we were met with shocking negligence. The embalming was done incorrectly, and at his funeral there were flies on his body and a foul odor so strong that even masks couldn't block it. Guests were visibly uncomfortable and left questioning the care he received. Afterward, the funeral home admitted the embalmer hadn't done the job correctly and that my brother still needed more time to be prepared -- yet they never told us beforehand. This robbed us of leaving our last memory with him in peace, turning it into something even more painful and traumatic. This was more than a mistake; it was a profound failure to treat a human being with the basic dignity he deserved. Their negligence has left us still living a nightmare, deepening our grief and leaving a wound that will never fully heal.

Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

Diablo Valley was there to help me and my son at the darkest time of our life. They were…read moreprofessional and caring, and explained everything in a simple understandable way. They made us comfortable and allowed us th share information about our loved one, through our tears. They cared, they listened, they paused paperwork at times, and we completed everything with ease. Casey was "Amazing", and truly seemed to care. She made follow-up calls to ensure we were OK, and said not to hesitate to call for questions or support. They made us so comfortable that it felt like family. Thank you Diablo Valley