Horrible Experience!…read more What should have been a peaceful and dignified send off for our beloved family member turned into a nightmare---all due to one worker. We were advised by the Casket Store that we would be given 1 hour for our service. Irvington had us down for only 45. It was a miscommunication between them. But we suffered as a result. At the end of the service, there is supposed to be 5-minute countdown provided by the staff. We weren't given this. (Mind you, we were going by the hour time-frame we were advised of by the Casket Store), and were unaware that we had slightly exceeded Irvington's schedule. Wha happened next was...disturbing. An employee, arrived at our ceremony, pushed my niece out of way and tried to shut the casket. He said "That's enough! You guys are done. " and dragged his finger across his throat as if to say "Shut this down!" The poor priest asked for a couple of more minutes. The employee glared at him and looked ready to to spit on us. This was HATE, pure and simple. I called the manager Jose, who was kind, and receptive, but the damage has been done. Due to this incident, I cannot, recommend Irvington Memorial Cemetery to anyone who values a peaceful ceremony for their family members. Not after what happened to our family. I truly hope this never happens to anyone again.

Service was nice, polite, quick, but sad as how these things are... Value seemed a bit priceyread more

Buyer beware. This is not a funeral home. It is a funeral service. There is no showroom. It is…read morea one woman operation who is not completely informed about California Law. You might save a little money here, but it isn't worth it. You will not get the respect you and your loved one deserves. She doesn't always answer her phone so you have to leave a message. Also, she doesn't always return your call. It took 8 weeks to get my daughter's ashes and a birth certificate. Unacceptable!!!!! She had all kinds of excuses why she couldn't go to the crematoria and pick up my loved one. Most funeral homes have employees to do these errands. Don't be fooled by her sweet demeanor. She caused unnecessary pain during this grieving process. Total lack of communication skills. Read the reviews people have written. Go to a real funeral home with an actual showroom and people who care.

My 91 year old father has been trying to contact Sharon Mace since July 2014, and it is now…read moreOctober 2014, and no return calls. He has already paid for his cremation and needed all the paperwork and all his questions answered, has left over 12 messages, and I have left over 7 messages, and nothing except 1 time when she told me in early Sept. that she had it all on her computer and ready to e mail us but she never did. Will be contacting the Department of Cemetery and Funeral Bureau of CA to file a formal complaint against A Special Touch

A business revolving around loss and grieving requires a unique sensitivity, warmth, and…read moreprofessionalism. Monte Vista provided a great deal of comfort and care to our family, specifically through the efforts of Armando and Andy. Armando maintained consistent, clear communication with my family as we lay our beloved father to rest. With a heart full of gratitude, thanks to Armando, Andy, and the team at Monte Vista. We were able to hold a beautiful remembrance, and find comfort in the hardest chapter for our family.

We are deeply grateful for everything Monte Vista Memorial Gardens did to help bring our uncle and…read morecousin, Lt. Thomas V. Kelly Jr., home and to honor him in meaningful, dignified, and compassionate ways. The care, creativity, and dedication they poured into every detail--coordinating Tommy's return from the San Jose airport, organizing the Sunday lying in repose at their beautiful Livermore location, including the moving tributes by the local fire departments on the way, the funeral service, the procession through Livermore, the service at St. Michael's Cemetery, the press outreach, and help with the reception--was extraordinary. Their work reflected not just professionalism, but generosity and heart. They made us feel supported, seen, and understood during an emotional and significant weekend for our family. We are especially humbled by their offer to name the veterans memorial section at Monte Vista in Lt. Kelly's memory. We understand that T.W. Starkweather is the one with the vision, and we are deeply grateful to him for this honor to Lt. Kelly. This gesture speaks volumes about the care MVMG extends to the families they serve and their deep respect for those who have served our country. The kindness and efforts they extended to us will stay with us always. They helped us welcome our relative home with the honor he deserved--and gave our family a lasting sense of peace and pride. The family of 2Lt. Thomas V Kelly Jr.

Losing my brother is a pain that still cuts incredibly deep, but I'm truly grateful for the…read morecompassion and professionalism shown by Berge‑Pappas‑Smith during one of the hardest weeks of my life. From the initial body collection through the funeral service itself, their team helped shoulder a burden that felt impossible at the time. Ian, Michelle, Andrea, and Fabian were all kind, attentive, and deeply respectful throughout the entire process. Being able to have everything coordinated and completed within a single week was nothing short of a lifesaver, and their willingness to open early for us was an extra act of kindness we won't forget. On the day of the service, all of the flowers sent by loved ones were beautifully arranged, adding a sense of care and dignity to the space. Death is never easy to accept, and navigating logistics while grieving only makes it harder. While no one can ease the loss itself, the people at Berge‑Pappas‑Smith made an incredibly painful experience more manageable through their empathy and support. For that, our family is sincerely thankful.

The only things certain in life are death and taxes--and unfortunately, the first comes with a…read moreprocess none of us are ever quite prepared for. Ian and the team at Berge-Pappas-Smith Chapel of The Angels in Fremont made an incredibly difficult time a little less emotionally taxing. They treated my loved one with genuine dignity and respect while also treating me with compassion, authenticity, and understanding. What stood out most was their ability to meet me where I was in the process. They never made me feel rushed or overwhelmed, and they provided clear guidance on costs, timeframes, and next steps. That clarity meant a great deal when there were already so many other things to process. Funeral arrangements are never going to be easy, but having a team that is authentic, transparent, and genuinely compassionate makes an enormous difference. I'm grateful to Ian and his team for helping us navigate a difficult moment with dignity and care. Highly recommended to anyone who finds themselves needing these services.

Molly and her team were great with the planning and execution of my dad's two day services and…read moreluncheon after. We didn't feel any pressure to do or purchase anything over the top or unnecessary. She insured that we had the military (Navy) honors ceremony at the graveside and that was really nice. The cemetery is well maintained and I really hope that is the case throughout the upcoming years. We have many family members and friends at rest there. The restrooms in the main hall should have hooks in the bathroom to hang purses/jacket/sweaters - a personal recommendation!

Do you get the niches inside the mausoleums at Holy Sepulchre in Hayward cleaned? There are spider…read morewebs and dead insects inside of almost all if not all of the niches that haven't been cleaned in years. Please update.

*YELP PLEASE DON'T REMOVE, AS I AM HOPING THIS REVIEW WILL HELP FAMILIES CHOOSE SERVICES FOR THEIR…read moreLOVED ONES* Losing our father was sudden and incredibly painful, and from the moment we walked into Santos Robinson Mortuary, we were treated like family and not just clients. In one of the hardest moments of our lives, they took so much weight off our shoulders with genuine care, patience, and compassion. Kevin went above and beyond every step of the way. He explained everything clearly, never rushed us, and made sure our family felt supported throughout the entire process. Nothing felt transactional. Everything felt personal, respectful, and deeply family oriented. You can truly tell this mortuary is built on love, integrity, and service. They handled everything with professionalism while still making us feel seen and cared for as people. That balance is rare, and it meant everything to our family. If you are looking for a place that will take care of you during an unimaginably difficult time, this is it. We are beyond grateful for Santos Robinson Mortuary and for Kevin. Highly recommend.

This mortuary receives 1 star for their services. The skill…read moreset of their embalming tech is poor and the disregard for the horrible presentation of our loved one was extremely upsetting. Our father's hands were fixed up in the air. His color was mottled and gray. We attempted to hide the error with a flower. The hurst left all the family behind without us being able to catch up going to the cemetery. Save yourself the heartache and chose another mortuary that cares about how they present your loved one.

I can't say enough about how wonderful everyone here has been to me and my family. Amanda was so…read moreincredible in particular. She went above and beyond to stay in communication and provide all the information we needed. Any time there were questions she got back to us incredibly quickly. My uncle passed away in San Francisco and our family is in Minneapolis. The kindness, compassion and willingness to help in any way possible made the whole process that much easier. Most of the arrangements were done by phone and email before we were able to fly out and pick up his cremains. When we arrived we were greeted with the same kindness, compassion and thoughtfulness as we had throughout the entire process. I would absolutely recommend this place to anyone. Thank you so much from the bottom of my heart for everyone here and allowing us the ability to say goodbye to a man who was loved so deeply.

I highly recommend Pacific Internment for their help and service in facilitating our Green burial…read more Amanda is a joy to work with and was so knowledgeable and helpful with all my many phone calls to her. At the Green burial site, Frank, was beyond helpful in the burying of my friend. We couldn't have managed it without him. Pacific Internment is a class act and anyone using their services would be pleased. Thank you Amanda and Frank for making this unbearable time for us easier. Rinette Turner

We ended the year and began the new one with a heavy heart, having lost more than we started with…read more Sadly, my father passed away, and we had to make arrangements under difficult circumstances. With the guidance and support of the funeral directors, we were able to navigate this challenging time with greater ease and care.

To the cemetery absolutely beautiful at all times. However everything keeps getting stolen from my…read moremother's headstone. Personalized flag with my mother's picture and her partners picture. Artificial flower arrangements stolen. Decor for holidays stolen. I am very upset this needs to stop Please DO NOT remove items from my mother's headstone. Thank you