I've sat on this review for a week trying to decide if I wanted to share a not-so-flattering…read moreexperience. However, if there is a chance that Swifty's management may read this, along with fellow diners, it may be helpful for the future. The overall experience, food, and service was good. Clearly, this place and its 2 sister locations know how to be successful. But what we experienced could either be because a rogue chef or location manager is trying to cut corners - or - it could be the philosophy of the company to try and nickel-and-dime the customer to reduce costs and take advantage of those who won't notice. My boys and I ordered 20 wings to start, my oldest had a burger to follow, and my younger really wanted to focus on wings, so only ordered fries. I had the. Cheeseburger wrap with onion rings and coleslaw. Wings: crispy, tasty, and really good blue cheese. BUT...when they came to the table, the baskets looked light. So... WE COUNTED THEM. ONLY 17. My (as the menu clearly states) "half pound burger in a wrap" was probably 1/4 of a pound light. Wait til you see the photo. So, all the good service and reasonably good food was ruined by Swifty's trying to either take advantage of customers incrementally hundreds of times a day (order by order) - or - they have a location chef and manager who tolerate food leaving their kitchen that is not as advertised or up to the standard which allowed them to open 3 locations. It's one or the other. Will we be back? I don't know. We really wanted this to be great. We live in the Northwest Corner of CT, my son goes to college in Rochester, this location is literally (to the mile) half-way between. We make the trip weekly due to his athletics schedule. We wanted to be regulars. Will probably look elsewhere next time. 2 stars for the front of the house service. It was excellent. And the blue cheese dressing. It was fantastic. If you go - count your wings and make sure what the menu says is on your plate.

My reuben sandwich was absolutely fantastic and prepared them like I have not had in a very long…read moretime. Even though this is a particle food is very fantastic if you're looking for something to eat as well. You have to stop by this place if you're in the Utica area. Services incredibly friendly and they get you exactly what you want. Food quality is incredible as well so you get double the dining pleasure

Great food, excellent service and a big nod of thanks to wine manager Jack for including excellent…read moreNew York Finger Lakes reds and whites on the wine list. Some from wineries we had visited earlier in the week on Keuka and Seneca lakes. We would come back to this restaurant if we are in the area again ! Bob Kelly, Northwest Arkansas

Just an amazing evening and meal. Everything from the minute we sat down until we left was a total…read moregreat date night. Food superb, wine selection (Jack was a wealth of knowledge and total cool guy in the wine selection ) Danielle was our server and made for an amazing meal, hopefully we will get to go back while we're in town!

One upon a time Gerber's was actually a derelict closed eatery...essentially a casualty from the…read moredecay of Utica. With the revitalization of downtown and the return of the Utica AHL hockey team, Gerber's has been brought back to life. Excellent burgers and the drink prices are classic Utica reasonable. It's got the warm vintage thing inside as well. A great place to visit if you are staying at the Doubletree or are on the way to watch hockey. The original Gerber was a Jewish fella who ran the speakeasy back in the early part of the 20th century.

Great place to feel like you are back in time. Gerbers is an old pub in a building back from the…read more1800's. We sat at the bar and got a great history lesson about the bar from Mark the owner. Steve the bartender is great, very social and helpful with your drink selection We sat at the bar but ordered the fried bologna and long hots. The sandwich came out on a crispy toasted bread loaded with fried bologna and peppers...it was awesome! And the fries, nice and crispy!! What an awesome pub We decided to stay for dinner. Ordered 2 burgers, Lebanese platter and the Reuben!!!! Amazing!

Amazing dinner at Packy's tonight!!!…read more It was relaxing, comforting and perfect as usual. This is not your typical bar food! This is lovely pub fare! We started with BBQ Pork Nachos which were smothered in a tangy sauce and cheese. The pork was perfectly cooked and it all meshed together fabulously. Next week got the Chicken Devonshire Salad. There were large, tender, moist pieces of chicken which tastes like they were carved off a roasted chicken. The veggies were al dente and paired so well with the balsamic dressing. Would totally get again. The chicken tenders and sweet potato fries were a great way to finish off. Needless to say we brought home enough for another meal. Will be back again soon for another amazing night!

I am extremely disappointed with my experience at Packy's Pub. What should have been a pleasant…read moremeal turned into one of the most unacceptable dining experiences my family has had. The most serious issue was that my mother's meal contained a hair. Finding foreign objects in food is completely unacceptable and raises serious concerns about the restaurant's food preparation practices, kitchen cleanliness, and overall attention to health and sanitation standards. This is not a minor mistake--it is something that immediately destroys a customer's confidence in a restaurant. Unfortunately, the problems did not stop there. The quality of the food itself was extremely poor. The meals lacked flavor, appeared carelessly prepared, and did not come close to meeting the expectations set by the menu or the prices being charged. Every aspect of the meal felt rushed and neglected. Restaurants are responsible for maintaining high standards of cleanliness, quality control, and customer care. Based on this experience, Packy's Pub failed on all three. Incidents like this make customers question what happens behind the scenes if something as obvious as a hair in a meal can make it to the table. I rarely leave negative reviews, but this experience deserves to be shared so other customers know what to expect. I sincerely hope management takes this feedback seriously, reviews its food handling procedures, reinforces hygiene standards with kitchen staff, and makes meaningful improvements. Until those issues are addressed, I cannot recommend Packy's Pub to anyone looking for a clean, enjoyable, and professionally run dining experience

Now these are real chicken wings. Crispy on the outside, juicy on the inside, and seasoned all the…read moreway through--not just sauced up to hide blandness. You can taste the difference with every bite. I don't make it back to NY often but when I do I always stop in here.

Stopped in for a nightcap while on business nd found out their kitchen was open until midnight…read more(came in around 9). Typical Irish pub/sports type bar (my favorite), simple decor, some regulars at the bar, a couple families sitting at tables. I decided on the Irish pierogies. They were good, but I thought there would be more corned beef in them. They came with onions and Irish sausage which was a nice touch. Great selection of whiskeys and bourbons! Mike was the bartender and he was attentive and friendly. Will come back before I head home for sure :)

Great atmosphere, had absolutely delicious food. and had truly excellent service from Gia who was…read morein training and her cousin Paul. Would highly recommend this spot to anyone looking for some awesome food and high quality service.

Had a great patio hang out here on a late summer night. From the start our waitress was super…read moreattentive. The fall cocktail menu had already come out and had some unique options. I had the pear mojito and my friend had the apple cider margarita which were both lovely. For food we both ordered the Higby sandwich with a side of sweet potato fries. The portion was so huge that it was worth at least 2 meals! The fries were perfectly seasoned and crispy. I enjoyed the steak along with the greens, and the roll was also good. This place is very large inside. There is pizza take out in the back, lots of indoor seating, a nice bar area, and a large patio. They also have a very nice event space upstairs. Parking is the shared lot behind the building. Will definitely return next time I am in NY.

The food remains consistently excellent. The service continues to decline. Whether the place is…read morefull or empty, whether you have reservations for two or for 10 people, your table simply will not be ready. The average wait time is 20 minutes beyond your reservation time. Once you are finally seated, the wait staff are knowledgeable and friendly and will help you select your evening repast. And then you will wait again. Typically at least 20 minutes for your food. For your drinks, for your appetizers. It wasn't always like that. There is an internal inefficiency in their kitchen operations in recent months that results in delays. They seem to have enough staff. They just seem to have lost their rhythm. The ambience is lovely, the table settings fine. But there are little things that are slipping. As you can tell from my many reviews of this restaurant over the last several years, this beautiful establishment has achieved four stars. But today in June 2026, their beautiful cuisine is served on nice porcelain plates, but their coleslaw is served in a paper cup. The music is way too loud so you can't have a conversation at the table unless you scream. And they claim to not be allowed to turn the music down. They clearly cater to the 30 and under crowd. The 60s and older are not a priority for them. Wine is properly served, and the drinks are nicely mixed but to get a refill will take you a very long time. When the tables around you are empty, it begs the question as to what is the cause of the delay. My last two dinners here experienced these inexcusable delays. I hope they get the problem straightened out. Because this really is a destination restaurant.

Sat outside very friendly server and fun vibe. The lobster roll was perfection cold lobster on a…read moretoasty bun with shoestring fries. Hubs had a breakfast burrito that I almost stole lol. It was stuffed with cheese steak potatoes topped with a yummy sauce, omg if we didn't live in Michigan I'd be back tomorrow!

We walk in and tell her our party size and was presented with an attitude and seemingly shocked she…read morehad to do her task that the Applebees corporation were paying to perform. We sit down right next to the door and are freezing our butts off the entire time. Furthermore, our waiter should change career paths to an ASMR YouTuber cause I couldn't hear a thing out of his mouth. Food was as good as ever for an Applebees.

I am not typically a chain person but decided to get Applebees and it was really good. Had the new…read moreblackened salmon bowl. Perfectly cooked & all fresh ingredients.