Bought my vehicle from Dustin Hansen and he is AMAZING! Anytime I have had or have a question about my car he is right there to help! I appreciate the fact that Iam treated like a person rather than a transaction like I have at other dealerships when purchasing a vehicle. I recommend Dustin to everyone i hear is looking to buying a vehicle! read more

This place blows. I bought a 2022 Chevy Malibu and these guys couldn't even get it right on what the bank would accept as proof of address. Then tell me they didn't know I only lived in my place for two weeks because online I said a month and should've already gotten a bill of some kind, in my name. Well online? Only gives you the option of choosing "months" not "weeks" so I couldn't put 2 weeks And to see other sales guys posting pics with the customers and the vehicles they got them in to, when Chris who sold me the car? Can't even be present when I pick it up to shake my hand or say thank you?? Yeah, fuck that guy. Had I not liked the car so much? I would've NEVER completed the purchase with these d bags. This is the last time I ever even walk onto their lot. I'll NEVER buy from these assholes again. If you want a new car? I'd go elsewhere. Or? Roll the dice that you may be one of the people they treat with respect and professionalism. Because I feel I was treated like a second rate customer even though I put money into their fucking pocket. And don't worry you assclowns. I can post my own pics. read more

Five Star Ford Lincoln - Car Dealers Near Me - Aberdeen, Washington

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Absolutely the best service possible. The staff is friendly and helpful. More interested in you being satisfied with your experience then making money. read more

I had to have a battery (for a cmax which is no longer in production) and I needed it now! I was able to drive away just under an hour later with my 12 volt battery installed. (Hint: it doesn't install under the hood.) Good coffee, great people. read more

Called three times three separate days to get a hold of service. Left a voicemail and no response. Must have a policy of not answering their phones. read more

I had a recall on my F150 truck. They had a tech (Sebastian) come out to my house to install new software. he did a fantastic and professional job. Thank you read more

I got a pre-purchase inspection on a 2006 Ford E-450 from these guys. They told me the undercarriage of the truck has "a little bit of rust, but it's a normal amount for the year and for the PNW--nothing to worry about." Well, take a look at the photos and see for yourself. You only find that bad of rust on abandoned vehicles. You can also see in the photos that the exhaust line has a giant crack in it and might fall off soon, and one of the metal rods holding the exhaust line has rusted through and broken off completely, so it's no longer supporting it. When I went to test drive the vehicle myself, I was really stressed out, and I forgot to check out the rust myself and instead relied on the pre-purchase inspection, and I ended up purchasing the vehicle. Honestly, I waited a long time to leave a review for Five Star Ford because I was also really angry at myself for having missed this obvious rust issue; however, after thinking about it again recently, I was incredibly disappointed with the fact that these supposed "professionals" think that this is a totally normal amount of rust for the year and for the PNW. I gave them 2 stars instead of 1 because the rest of the inspection was okay, but not great. They identified some pretty obvious issues, but they also missed others. read more

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My F150 pickup had a coolant leak while we were staying at Lake Quinault Lodge. I discovered it on Saturday afternoon so looked for a Ford dealer nearby. I called Five Star Ford in the Aberdeen area and talked to the service manager. He told me they couldn't schedule me for several weeks! We were on our way headed south, planning to be home before Christmas. That did not matter to him. I then scanned through other repair shops in the area and found Honda of Grays Harbor still open. They told me to come in Monday at 8 a.m. and they had my water pump replaced and we were back on the road by 11:30 a.m. I can't tell you what a difference we found between the Ford dealership and the Honda dealership. My sincere thanks to Honda! read more

I am so impressed with Five Star Dealerships. Their service is outstanding and my car rocks! This is my second experience leasing a car for my company, Moyer Multi Media LLC. They did not disappoint me in the least! Very good service and super helpful with all the paperwork. Five Star is outstanding! read more

Five Star Ford Lincoln - Car Dealers Near Me - Aberdeen, Washington

I will never allow my family to purchase a vehicle from this company again in the future my truck has had to reenter the shop every 1000 miles service records to prove it lied about the multi point inspection emissions inspection their warranty department finds any way to to not cover issues I've gone rounds with the warranty company, service department, sales and even an owner after the service department left my truck parked in the totaled section of their area so disgusting this is the company selling vehicles in our area read more

If I could give 0 stars to their service department I would. I was short on time so I took my Jeep (bought from here) to the service department for an oil change. Now that it's time to change the oil again I get under there and the plug is so tight that I can't get it off even using a breaker bar or impact drill. I shouldn't have to use an air tool to take the plug off!! It should have been 1/4 turn on a hand ratchet past hand tight. Obviously they don't give any fucks about other people's vehicles or doing the simple job correctly. Thankfully the plug didn't strip or break the head off. So far beyond disappointed it's ridiculous. You'd be better off going somewhere else or doing it yourself. read more

Several years ago, I purchased a 2017 Chrysler Pacifica Hybrid from the dealership. In general, I haven't had any problems with it. in early June, there was a recall. As soon as I found out about it (via an email from Chrysler), I scheduled a time to bring it in to be checked and see if it was affected. It turns out that my car is one of the one affected. I am not allowed to pick up my car or use my car, because it is too unsafe. There is no estimate of when Chrysler will have a plan to fix it. So at this time, I am having to make car payments on a car that I don't have. The car is so unsafe that the dealership has to park it outside, away from other cars, with everything electrical disconnected because of the risk of spontaneous fire (this is according to Chrysler). So, it is now covered in seagull poop, with everything torn apart and no idea when or if I will ever get it back. I was already considering downsizing the number of cars I have before this begun. Up until today, the dealership (who clearly has all the information) was willing to give me $20,000 for the car, which I was OK with. Now, however, they have decided that they will not buy the car and I'm stuck. Of course, if I had one of the same year, make and model that had NOT been found to be defective, they would still buy it for $20,000 - but because it failed the recall, it is completely worthless to them. That is just wrong. read more

Five Star Ford was exceptional from start to finish. We will definitely be going there for purchases as long as we live in the area. My husband and I went to look at vehicles a week before we decided to make a purchase. This is when we got introduce to Gary. Gary was super kind and he truly listened to what we wanted, especially the fact that we were just looking. He was not pushy, nor did he try to make the sale. He assisted us with finding the trade in value on my car and with any other questions we might of had. Gary felt like a friend by the time we left. He even offered to send information via text with any new vehicles that might come in, as we were looking for something specific. A week later, we decided to make the purchase on the new vehicle. We continued to work with Gary who made the whole buying process smooth and easy. The weekend we did all this we not only walked away with one but two cars, one for me and one for my husband. We absolutely LOVED the service provided by Gary and another gentleman (I'm sorry with forgot your name). However, no matter who we talked too, they all provided excellent customer service. I've used there service depart a handful of times too, and they were just as great. Five Star Ford comes highly recommended by my husband and I. Thank you for making our car trade-in/ purchase experience a good one. read more

My wife and I both bought vehicles from here a few weeks ago and it was definitely the best car buying experience we have had. Gary was the man and we'll only ever buy from them as long as we live here. read more

My vehicle wouldn't start, so I towed it to 5star in aberdeen (next to burger king). I paid 515 in parts and 550 in labor costs for a fuel pump malfunction. Okay they did it in a day and i was happy with the timely manner because i had to go to Portland airport for a trip. On my way (40 mins of having the car back), the check engine light came on. So, I rode it out and made it to Portland and back, having a vacation during the process. I went back to 5star and told them this story, and they wanted another $150 to diagnose the light coming on.... nope, not today 5star. Went to early tire on port dock instead. Better service, and they stand behind their work. AVOID 5STAR AT ALL COST Update: early tire looked at it, it was a leak 5star caused when installing the fuel pump Update2: returned to 5star telling them the issue that early tire told me. They agreed to hold onto it and see if it needs more repair and cost (their error they will fix) stars pending what they say/do. Update3: since I started this saga, I've run into brick wall after brick wall. I can tell you my mistake first, when I went back (OP) and spoke to the employee, I left when he gave me an answer I didn't like. My error is just that, instead of leaving, I should've spoke to the manager (service parts). I've found the managers to be attentive and wanting to give 5 star "it's name" as the other manager said. After speaking to the manager and explaining I paid for the first diagnosis, and this issue should've been caught/resolved then if it was something new, he agreed to hold onto it for me (update2). I got my car back today after just leaving it with them, and they couldn't replicate the issue and said they cant work on it until the check engine light comes back on. But at least they cleaned it up and tried and said come back if the light comes on. We'll see if my vehicle issues come back TBC?!? read more

The service was horrible. The employees that work there were talking about their futures. Kn was saying this was her last day there. The employee that was helping me was saying this was his last week. I told him that I had a claim for body damage that was done to my truck with my insurance company, we went out and looked at the damage. He asked, "why don't you keep the money and go on vacation or something?" I said, " really? It's my truck! Why would I want a pickup I just paid alot of money for, and drive with a dented door? He said it's just a pickup. That really made me mad. He never asked me for my claim number or wanted my appraisal advisor or insurance adjustors. I highly recommend going to Northwest Collision. They were 500 times more helpful than five star. read more

They went out of the way to help us get into a new Jeep Wrangler. Chris Stewart was easy to work with and was very thorough.

Best car buying experience I've ever had. They were so patient!! It took me hours to decide which car I like. They just waited and we're so nice even 2 hours past their closing time. The next day spent hours with me again showing me all the options in the car. Since the purchase I've been able to ask questions and they have followed up on everything as promised. Both Carlos, the sales person and the manager are very nice and helpful. read more

TIM in car rentals is the man! I wanted my parents to be safe on the drive to Idaho to see my sister but didn't think their cars could handle it. My buddy got ahold of Tim over in the rental department and it was set up instantly. Their trip was great & roomy - not to mention the Nissan he gave them got roughly 40 miles to the gallon - can't beat that! Five Star has always been there for my family and I know this won't be the last! Thanks again Tim & Gale! U guys are life savers! If ur in need of a rental car, make a stop at the Five Star Ford Hertz rental location! They'll do u right! read more

Had two problems with my truck, intermittent starting and an oil leak. The "techs" determined I needed my steering column tightened and a new oil sending unit. Neither repair fixed my problems. Turns out I had a bad solenoid and a head gasket leak. $300 down the drain. read more

They were very helpful and were able to get my out of a horrible Auto Loan with a different Scumbag dealership that took advantage of me not knowing what I was getting myself into. A very nice and helpful man named Paul Wood got more a great deal on a 2010 Ford Taurus SHO and was able to fix the windshield for me for free as well and the Detail that the dealership did was amazing as well. Thank you again Paul -Peter Turner read more

Five Star Ford Lincoln - Car Dealers Near Me - Aberdeen, Washington

I had a good buying experience. That's where the good experience ends. I have ONE tire that keeps going low. Let's count the excuses. 1.its the cold weather making the same tire go low Everytime and never any of the others. 2. It's the valve covers that I put on there that let me know when the tire is low.and only that one makes the that one tire go low. 3. Its the patch that I had put on it when I had a flat. In other words. The incompetence in the shop is rampant. It's my fault that my tire keeps going low. And I'm never going to get it fixed. So here I go, on my way to Texas, from Here with a defective tire. Is this Ford, or Walmart? read more

Five star is a good small town dealership. I bought a car and they stayed after close to finish the paperwork. DJ was my sales guy and did a good job. Really nice people that went way above and beyond what I expected. Service dept. gave me a discount for work performed. I'll go back for sure. If you go in talk to DJ. Nice guy read more

Our family recently completed an excellent car purchase through Five Star Ford in Aberdeen. The consummate salesman who guided us through the process, Patrick Noll, was, from the first instant, assuring, supportive and professional in every respect. (I do not immediately associate car salesmen endeavoring to establish sincere goodwill with their customers. Indeed, within the past year, my son and I have had decidedly unpleasant interactions with two Five Star salesmen.) However, with Pat, a definitive sense of integrity and sincerity immediately became an important part of our car search foundation. He learned our transportation needs, budget related considerations and suggested a reliable and reasonably priced car for our specific needs. Though there were moments when I felt a bit overwhelmed, Pat remained 'steady-on', giving freely of his time, energy and efforts as he guided us to a car our family embraces as 'the perfect choice'. Integrity, professionalism, and courtesy marked our entire experience with Pat and Five Star. We sincerely express our grateful appreciation to him and his team. read more

Phenomenal, exceptional, awesome, helpful, painless and easy aren't words you would normally hear when describing a dealer experience but trust me my sales team at Rich Hartman's Five Star Dealerships in Aberdeen, Washington were that and more. I was looking for a 2018 Lincoln Navigator to replace our old minivan (something nice for my wife to drive) and came across a very well-equipped low mile Navigator at Five Star Fold Lincoln. I figured I'd just call them and see what the details were on the SUV. I call and started up a conversation with Pat Noll at the dealership and just chatted about the SUV, why it was leased for only a year (owners' daily driver) and other pertinent information. Pat was open and answered all my questions without trying what I call the dealer conversation (monthly payment, etc.). I finally got to the point and told Pat what I was willing to pay for the Navigator, he didn't seem phased and simply let me know that he'd call the dealership owner and ask if he would accept my offer, simple as that. About an hour later I get a call from Pat, and he lets me know that we have a deal (remember the easy word above). So, we go through the normal conversation about a car deal. I tell him I'm going to finance through my own bank, once again; no, "well you should finance through us;" he simply asks what interest rate I was getting, tells me he probably can't match that and proceeds to getting everything handled. At this point he needs to hand me over to one of the financial managers and I think, uh oh, here we go. I get handed over to Bud Erickson and all my fears are alleviated very quickly. Pat has briefed Bud on the car, the financial information and the agreed deal. Bud runs me through the numbers, doesn't even try to up-sell me on anything and emails me a contract with nothing more on it than Five Star's standard document fee (clearly documented on their website) and a trip permit fee to drive the SUV back from Washington to California. Pickup day comes; the dealership sends a driver to pick me and my wife up from the airport. We get to the dealership and within an hour we're in the SUV driving around doing some sightseeing in Seattle. I could go on forever but I want to be really clear! I can't reiterate how great Rich Hartman's Five Star Dealerships, Pat Noll and Bud Erickson were to buy a car from. I wouldn't hesitate to recommend this dealership and their sales team to anyone, which is why I'm writing this review. Everything was seamless from start to finish. You can't go wrong trusting these guys. On a quick side note, I didn't even look at the SUV before I purchased it. I know it sounds stupid, but the number of pictures that they provided to me and the description provided the sight picture I needed. The Navigator exceeded my expectations when I picked it up. They even included new floor mats while leaving the older, almost new ones in the SUV, new wireless headphones and a myriad of perks I was surprised at. Don't be afraid to call Pat or Bud if you're in the market for a new or used car, you can't go wrong with these salesmen or Rich Hartman's Five Star Dealerships! read more

Entered 5 Star to resolve an air condioning failure in my CMAX. Rick Gaddis greeted us with an outstanding attitude and was extremely helpful. The part required to fix our car was on back order, so we had to wait for it's arrival. 5 Star called us the day it came in and actually installed it that same day . What a great experience!!! read more

Five Star like the name says. I recently purchased a truck here which immediately had a significant Problem. Five Star was very accommodating and took care to make the sure the problem was fixed even having to go to great lengths. It was the rightt thing to do and it is nice to know that there are still many businesses out there that do and expect the right thing even at great cost to them. A business really is its reputation. A big thanks to all there, Matt and Allen, Dave and Terry in Service, the skilled technician whose name I didn't get and the owner Rich Hartman who clearly directed his group to stand by what must have been his good values as well. Thanks again Five Star! Lastly, a special thanks to Tim Costner, my salesman for his support. His helpfulness and good hearted ways made it less scary to buy a vehicle. A little known fact, Tim is a father to about 6 foster kids after having raised his own. Go buy a car from Tim Costner and get the added benefit of helping foster kids. It's worth the drive to Aberdeen. read more

I have had both my vehicles serviced at 5 Star since moving to Montesano last month. They have been courteous and helpful every time. My service advisor, Casey, was a pleasure to work with and stayed in touch every step of the way. Casey picked up on a squeak I've been trying to find and had it taken care of, it was driving me crazy and he used his knowledge and directed the techs to what he figured was the issue, problem solved! I would certainly recommend 5 Star to anyone! Great job you all, thank you. read more

In May my granddaughter was in a fender bender. Hardly any damage. Waited until July 1st to get my car into 5 star where I had purchased it in 2017. Brand new car 2016 Chrysler 200 with a 7 year 70,000 mile warranty. 1400.00 in damages. Easy fix? Oh hell no two weeks later found more damage. Damage estimate doubled. Then more damage. Triple now 5900.00. Insurance company (they know insurance but nothing about cars, I guess) let them inflate. NOT one time did anyone call me. I would always have to call, leave a message, but call back several times to find out what was going on. Not once did they call me. I was promised car would be done on the 11th, 16th, 22nd and 25th of July. I finally got my car on the evening of the 31st. Drove home about 28 miles and parked it in the garage. A few days later I drove to Astoria (58 miles) and the car overheated. Like temperature all the way to the top, lights flashing etc. Cooled it down (it was 65 degrees outside) . No coolant!!! could not get the cap off as it was too hot. So limped home and took it in to local mechanic put in coolant and said air bubble, which really shouldn't happen or should I say rarely happens in new cars. Mind you while waiting to get it into the shop for repairs, nothing was wrong with this vehicle. It ran just fine and was told by two mechanics it was fine to drive it. I had a scratched bumper!!. Two days later another light came on. Drove to my mechanic who is 4 blocks from my house. Code said shutters not working which is probably because of the overheating. I said yes I had to wait for new shutters that was like the 2nd from the last thing 5 star added on. Called my insurance company and was told to take it back to 5 star!!! WHY, but okay called them and of course they never called me back so called them again. Basically was told NOT THEIR PROBLEM!! They did nothing to my vehicle that would cause any overheating or shutter problems but if I wanted to bring it in they could look at it and see if there was damage they didn't find that could make the insurance company pay for. Took it back down to my mechanic to have him go through it and see what the issues are. Besides everything above car was blowing oil out the front, was a quart and a half low on oil and now engine has a tiny ping in it. GREAT!! Coincidental??? I don't think so. I kick myself everyday for taking my car into 5 star. I was told by three other people how bad they were, but thought oh they can't be that bad. YES they are. So if you are looking for a used car and go to 5 star DO NOT BUY THE WHITE 2016 CHYSLER 200 with 30,000 miles on it. Every time I called and got lied to my friend would later ask me "well have they totaled it yet"? It was suppose to be a joke, but not so funny anymore. Have no idea how they could of messed up so bad. But I am not about to let them bully me into thinking it wasn't their fault. You can screw the insurance company but you will not screw with me!! read more

We just bought a brand new Ford F-150 from Five Star Ford and couldn't be happier! Jeff Timmons, Damon Gleason and the entire Five Star team were awesome. They went out of their way to make sure we got just what we wanted. From beginning to end, their service and attention to detail was excellent. We greatly appreciate the time and care they took to make sure we were completely satisfied. They were up front with us, no pressure and the process was extremely easy. We have purchased a number of vehicles in the past from various dealerships and, by far, our experience with Five Star Ford was the best. We would easily recommend them to anyone looking to buy a car or truck. read more

If you have time to waste this is your place. There word holds no honor and they will sell the car right from underneath you when they are trying to obtain financing. Save your breath and time definitely not worth the hassle. read more

Bought a truck over the phone. I live in Dallas tx. I love the truck but was told it was immaculate. Far from it. Has damage all over the place. Don't trust them!!!!! read more

I just replaced my 15 year old car with a new one purchased here from Carlos Moreno. This was difficult for me because I still loved that car and really wasn't ready for a new one but multiple major repairs would cost way more than the car was worth so it was time. So, I didn't go car shopping excited. I was totally dreading out. Carlos took away that dread. What a wonderful guy to work with, I went there multiple days for numerous test drives, would go home and scour reviews then return to Carlos to pepper him with questions, then do more research, return with more questions, requested a specific model, color,and options that they didn't have in stock so they had to trade with another dealer. In the end, I got the car I want at a price below the prices that Kelly Blue Book and Edmunds said was a fair price to pay. All the staff were pleasant and patient so, if you can't get Carlos, I'm sure anyone there would be good to work with. So, pleasant experience and great price! Yeah, I recommend this place. (Now I'm off to go play in my new car, lol) read more

This dealership will try to make you pay for things covered by Ford's Extended Warranty. Dealerships in Olympia will fIx it at no charge. This dealership SELLS CARS FOR MORE MONEY THAN YOU WOULD PAY ELSEWHERE. read more

DJ COX at Five Star Ford in Aberdeen great experience didn't pressure me into a vehicle and provided me with any information car fax service history maintenance records etc. Let me enjoy the buying experience and fall in love with my new vehicle also a thanks should be given out to Bud in finance who was very thorough with all the paperwork and finding an extended warranty that would fit me perfect thank you again DJ and Bud read more

I have bought 2 vehicles from this dealership. I have used their service department many times. I will never do it again. They have botched repairs on two different occasions, then tried to evade responsibility, feigning ignorance of the problem. Once, after buying a set of tires from them, about 1,000.00, the even left the lug nuts loose on a front tire, and my wife almost got into a serious accident because of it. Be extremely careful if you try to deal with these guys. read more

I bought a car six months ago, took the car in the next day because the transmission is shuddering and slipping. They told me it was "normal" and I was like okay so 5 months later it's gotten really bad, it would slip in neutral by itself so I took it back in and they decided they'd put a new clutch in the transmission. Said the clutch burned out. Great! Or so I thought.. Well, they manage to crack the tranny open and get the new clutch in and put back together in less then three hours.. the first thing I asked was how long before something goes wrong, it shouldn't be done this early.. they said its fixed and it drives great. Took it home, drove to monte to pick up my sister and now my car doesn't start at all.. finally starts, take it home and took it to work the next day and it won't start a second time.. took it back to five star and I quote from Terry in the service department "it's not our fault".. whatever just fixed it please.. they keep it a week and tell me there's nothing wrong with it and so last night I drive it home. Drives normal.. get in it this morning and my cruise doesn't work, I start going over a bridge and my entire steering column locks up completely so I can't turn at all. I put it in neutral and hit the brake and got my steering back, but while it's in neutral the radio shuts off entirely.... and my battery like is on.. this car had less then 30,000 miles on it. But once again, and I quote, Terry from the Service department said "we don't know why but it's normal for the steering to lock up"... are you serious? So it's safe to say, I'll never by another vehicle from five star again.... some of the most unprofessional people I've dealt with.. read more

On June 30, 2015 we dropped off our 2014 Lincoln MKX for some warranty work. Having made prior arrangements and told they may need to keep the car for a few days no problem because the Lincoln program will provide a vehicle of comparable quality. We thought our Chevy van would be finished with it's warranty work (see additional complaint under Five Star Dealership) it was not and the Five Star Lincoln Dealership did not have a vehicle for us to use. The sales people at the Five Star Chevy Dealership came through with a loaner for us to use until the Lincoln Dealership could find us a vehicle. On July 2, the service person handling the Lincoln called early am and said everything was finished except for wiper sensor that would be in that afternoon. Not having heard from anyone by Monday July 6 we called to see what the status was and were told the part still had not come in and they had a trace on the part. I called the General Manager Mr. Mike he was surprised to hear about the problems with the Chevy van and why the problem with the missing replacement part would look into the problem. The bottom line is there was no service provided with either vehicle involved without us having to raise cane. Five Star is a wonderful place to buy vehicles (we have bought 4) but look someplace else for service because they don't know what the word means. read more