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    Five Star Moving & Delivery

    4.0 (12 reviews)
    Closed 7:00 am - 7:00 pm

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    3 years ago

    Excellent crew here! Prompt, reliable, considerate. Couldn't be more pleased with their work. Highly recommend!

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    Review Highlights - Five Star Moving & Delivery

    Milton and his teammate were punctual, polite, courteous, and considerate.

    Mentioned in 2 reviews

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    Jackson's Moving and Delivery

    Jackson's Moving and Delivery

    4.6
    (364 reviews)

    Let me start with David, we booked for a move on Feb 15th originally two weeks in advance. The…read morestorm hit, I think catching most of us off guard and postponing our move. David, who manages the office and books the jobs did a fantastic job staying in contact with us and working with us to ensure the safety of my family as well as his team. The driveway to our complex was up a steep hill and covered in ice. We were able to reschedule for a move on Monday February 22nd with an early start time. Mojo and Emeka called about 15-20 minutes before arriving and took the instructions well to get to our hard to find apartment unit. They took a brief walk around the unit and decided a plan of attack. Then the clock started. While the move took longer than I had originally expected both of these guys worked hard the entire time. No breaks. No milking the clock. The only two breaks they took were once on the way to deliver when they stopped to pick up rehydration beverages, which they asked for permission to do first and did not charge us for, and the second time was when we offered them food and beverages while unloading. There was minimal/no damage to our property when all was said and done. There were a few marks made in the very narrow stairwell, which the owner promptly came out the next day and cleaned up himself. No knicks, divots, or scratches to any of the walls in our old apartment or the brand new built home we moved into. Before I continue I just want to give every customer a heads up, you can safe yourself and your movers a lot of time by prearranging everything before hand. Take apart beds, take apart sectionals, disconnect washers, dryers, and refrigerators. Anything you can do to make their job as simple as picking up the items and moving it into the truck. The prices they offered across the board by companies in Austin was higher than when I managed a moving company in Austin 13 years ago and even with that being said Jackson was the lowest bid I received and not to mention, their phone lines were never busy and communication was very easy. At the end of the day I was very pleased with the service from EVERYONE in the Jackson's Moving organization and will absolutely use them again in the future. Mojo, Emeka, David, Thurman Thank you all for your assistance throughout this whole ordeal.

    I had scheduled to have about 75 boxes moved to storage. Jackson came out about two weeks ago to…read moregive a quote. Set up a time of December 23rd @10am. I got a text from him the evening before to change pick up time to 8am. I said 9am would be better. One of his employees called next morning at 9:30am stating they were trying to get a driver. I waited two hours called back and never got an answer. I was also texting Jackson and no response from him either. So I cancelled after two hours of no response. I will never contact this company again.

    Flex Moving & Storage

    Flex Moving & Storage

    1.0
    (3 reviews)

    If I hadn't lived through this move myself, I wouldn't believe it. We hired Flex Moving & Storage…read moreafter they reviewed our Zillow listing and a detailed inventory of everything in our 4,000-square-foot home. They assured us they understood the scope, quoted the move, promised six movers and four trucks, and told us it would be completed in one day. Just days before the move, they sent a revised contract increasing the price by more than $7,000. After we pushed back, they lowered it somewhat, but we had already sold our home, it was Father's Day weekend, and we had no practical alternative. We felt trapped and signed. Then they changed the schedule, saying the move would take two days instead of one. We booked hotels in Austin for our family and three dogs, only to receive a call during our pickup window saying they weren't coming at all and would come the next day instead. We canceled the hotel, unpacked beds, and spent another night in a house that was supposed to be empty. When the movers finally arrived the following day, it wasn't six movers and four trucks. It was three movers and one small trailer--one of them wearing flip-flops. After walking the house, they admitted the job was far too big and only then did Flex send more trucks. The loading crew was careless from start to finish. Furniture wasn't wrapped unless my husband stopped them, walls and floors were scratched, leather couch cushions were torn, our stainless-steel refrigerator was dented, and numerous pieces of furniture were damaged. Loading didn't finish until 9:00 p.m., forcing us to drive to Austin and pay for another hotel. The next day we were told to be at our new home by noon. No one showed up. Around 2:00 p.m. three trailers finally arrived--but the fourth trailer was missing, and no one could tell us where it was. Days later we were told to meet a driver at our storage unit. We took time off work, waited, and eventually learned the trailer was still in Dallas. Then, without any notice, a driver later called saying he was already at our storage unit. When we arrived, he had one helper--his wife--and their children were there as well. We ended up helping unload our own belongings. We documented nearly $20,000 in damage and filed a claim. After weeks of silence, Flex finally responded with an offer of approximately $700, explaining they calculate reimbursement primarily by the weight of damaged items rather than their value. The professional unloading crew actually encouraged us to file a claim because they could see how badly our belongings had been handled. That says everything. This was, without question, the worst customer service experience we have ever had. Missed commitments, price increases, no-shows, damaged property, a missing trailer, poor communication, and a claims process that felt designed to avoid accountability. I cannot recommend Flex Moving & Storage to anyone. If you're considering hiring them, I strongly encourage you to keep looking.

    ZERO STARS! We had this company booked to help us unload our U-Haul in Austin. They gave us a quote…read morethat they would be there in-between 2p-4:30p. They never showed and when we called they said someone would be there by 5:10p and again no one showed. DO NOT RECOMMEND!!

    Five Star Moving & Delivery - movers - Updated August 2026

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