Tony and his crew did a great job. Tony was very helpful in answering any questions or concerns we had. Thank u so much!!

We were very pleased with Erica Henderson's services. She was extremely pleasant, friendly, helpful, and very patient in this process with us dealing with our home having water damage and the hard task of the restoration. We appreciate her willingness to go above and beyond her job duties. Her excellent communication skills and amazing knowledge of the task at hand. This allowed us to be fully informed every step of the way. We highly recommend her services to anyone who is dealing with the stress of home damage and restoration. read more

Five star restoration was amazing at my home. My water heater broke and flooded the kitchen. I didn't realize how big the problem was until Five Star arrived. I'm so glad I didn't try to make the repairs myself. I now have an amazing new kitchen! read more

My home had water damage from leaking water heater. Five Star remediation service took care of it in a timely manner. Alberto, who did the demo did a wonderful job. Nick and the team were responsive. Overall I am satisfied with Five Star Restoration and would definitely recommend them. read more

Five Star did an excellent job of managing our restoration after a toilet overflow. Junior Bernal was the project manager and he did an excellent job of ensuring the job went smoothly and following up with the work being done. The job was completed as scheduled. We were very pleased with Five Star and Junior read more

Great customer service and excellent workmanship. Every team member I dealt with was courtesy, patient with all my questions, and provided excellent feedback on my options and choices. The end result was excellent! I'm very pleased with my finished kitchen. Thank you to, Kevin, Aaron, Tony, Sergio, Josh, Daniel, Manny, Cesar, and Junior. You made the process as pleasant as possible considering the circumstances. I HIGHLY recommend Team 5 Star! read more

We would like to Thank Five Star Restoration for taking care of our water damage. They made this process stress free. It was very overwhelming due to the pandemic but they put all the weight on their shoulders and handled it! They followed all safety protocols and made sure to keep my family safe!! I highly recommend this company!! They are a life saver and finished the job way before the dead line! read more

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The mitigation team at Five Star was amazing! To say that they went above and beyond is not to say enough! Alberto, Tony and the rest of the team acted swiftly after I called with water damage to our home. The compassion and care that the team demonstrated during this unfortunate incident made all the difference. Thank you again, for your help! read more

The best service and response time. Both times we've had to use Five Star Restoration they have arrived here quickly to clean up standing water, remove baseboards and get the dehumidifiers going. In such a stressful situation, Daniel(the project manager) and Kevin (the owner) had a very professional and calming manner about them. They explained everything that needed to be done and how they were going to this. They took care of everything with our insurance company. I can't praise this business enough. read more

This company truly lives up to its name, not only did my situation get resolved, I was informed through the whole process. So if five star service is what you are looking for call Kevin. read more

I can't say enough good things about Kevin & his company. We got home from the NICU with my son and wanted everything inspected because of his fragile lungs. They always answer right away and come out ASAP. When I had concerns a few months later they went above and beyond to make sure that I got the answers I needed and recommend the best course of action even if it meant we didn't need their particular services. They are the most honest company we've ever met. THANK YOU! read more

Five Start Restoration is awesome! We had a roof leak due to a bad storm and I knew that finding someone to come out right away to help was going to be difficult due to other people having the same issue. I called Kevin for help, and even though they were extremely busy, within just a few hours of calling, he was able to get a crew out here to help with damage control. Daniel and Kai arrived on time and were polite, proficient, and professional. They were able to help us out quickly, identify the leak, set up dehumidifiers and fans, and set up other protocols to put our minds at ease. If you are ever in need restoration services, I highly recommend Five Star. Kevin is compassionate and will go above and beyond to help you with your issue. read more

Beware, get everything in writing and do not let them do anything without your approval Everything was going soothly until the Project Coordinator quick. The coordinator is the liason between you and the contractor. Out coordinator made several promises as to all items originally quoted that were not done or not needed-we would not have to pay for and will be credited back to us. We were working on credits, when he quit without notice. No one told us, we found out on our own. We got an email from the Contractor Matt Barkley, stating sorry but we cant provide any further credits because we will not be able to make a profit. These were already discussed, promised and notated credits that Matt did not want to approve. Instead we received an invoice different that on contracted quote that had recently added items for repairs we did not approve, items that the fees were increased, items that were done done or needed (were were told we did not have to pay items and would be credited by Aaron the coordinator), no credits for double payment. I went through line item by line item, sent list to Five Star to have items removed and credits applied to invoice that included: items not done or needed, new items charged that were not approved, items that had no Change Order, items for things they broke in mitigation that they were supposed to issue a credit for that they did not even after we provided receipt we paid for and initialed by Matt. The response I got was unethical, instead of removing the items that were not done or needed they changed the item name to something else and the fee remained that were not on the approved original contract. Also, we were asked to sign new Change Orders for items they recently added that were not approved with higher fees to justify they upcharges. There was a check that was written for $3062 for the completions of our daughters room being done first so she had a place to sleep, they advised they never received and advised if I could provide the proof the payment was made they would refund the double payment made, that was not done or mentioned on the invoice either. There are so many changes to the original contract amounts, new Change Orders that we are being asked to sign after the fact for fees that were not approved. Instead I kept getting harrassing emails, mail of past due payment with additional late fees added. I told Five Star several times that once they correct the invoice, we would be happy to issue the final payment. This was not done, instead they filed a mechanics lien against our property without giving us any prior notice that is required by law. read more

Kevin and his team were considerate, helpful, and extremely professional!!! Kevin guided me through the insurance claim as well as being accommodating to the tenants renting my home. He was there every step of the way and keep me well information of the progress and results of his work. I was very thankful for all the help Kevin and 5 Star provided. I'm extremely pleased with Five Star Restoration's work and I highly recommend them. read more

5 Star Restoration was a God send! I tried to fix the pipe myself, & tried to mop up all the water, but so much water had sprayed everywhere for hours, I didn't know what to do. Thank you 5 Star for your prompt handling of all that wet dry wall, laminate & cabinets that just kind of melted from the force of the water. read more

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Kevin and his workers are like a Family they really care about the customer. Everything was explained before the job started and all worries were gone. If you have any type of water problems, don't worry who to call you have the answer right in front of you read more

It's never a good thing when you have water damage and you have to hire a restoration company to clean up the mess of a water leak,but when you do please call Five Star Restoration. I was referred by Integrity Plus Plumbing. Joel and Kevin was at my residence within a couple of hours to assess the job. Joel was my technician he did a wonderful job. I want to thank him and his crew for working so hard. All I asked from Joel was to take care of my home and he did just that. They certainly do stand by their name Five Star. In Jesus Name. Amen read more

Alberto and his team were amazing. From start to finish Alberto explained what was going to happen and why. I would highly recommend using this company for any home restoration needs. read more

Amazing company! I had a large washing machine leak. I found 'Five Star Restoration' online and called them immediately. They returned my call quickly and answered all of my questions. After the inspection they decided I did not have significant water damage. I was thrilled. I asked them what I owed them for their time and they said nothing! I would not hesitate to use them if I have the need in the future. read more

This company was professional and courteous. Had a water damage and was treated with respect and was given lots of knowledge information. This company knows what they are doing. read more

We had a pipe break in the kitchen and 5 star came out to clean up the water damage and do the dry out. They communicated extremely well with us on what they would be doing and even took lots of pictures as they were going through the process to send to our insurance company. Alberto the technician at our house ensure further damages occurred and was extremely professional. read more

We had major flooding this week and was not sure what to do. I called Kevin at Five Star and he sent a tram out to me within an hour. Tony came and immediately weMy to work to dry out or walls and help minimize further damage. He was efficient, responsive and professional. They even helped carry in my groceries! Excellent, over the top service! read more

They were able to come out late on a Saturday evening when we discovered a substantial roof leak, causing damage during heavy rains. Both Joel and Kai were very polite and friendly and explained everything to us thoroughly and stayed in contact, communicating everything that needed to be done. read more

Damsel in distress? Water everywhere! It's not about the reconstruction it's about the cleanup from the water damage! Holly cow does this company know how to fix a disaster. I just wish they cleaned houses for a living as well. My house cleaner would be replaced in a heart beat! Thank you!!! read more

If I was able to leave no stars I would absloutly do so. This company does not stand by their name or their so-called rating. There is nothing that is five star about this company. We initially decided to go with this company because of some of the reviews that we read online. trusting those reviews we chose five star to do our bathroom restoration. We were given a project deadline of two weeks for completion. To say the least the project extended over a month almost 2 months. Project manager Josh who was supposed to oversee the entire project did not do his job and many of the task and work that was supposed to be completed that was placed into the contract which were charged for was completely overlooked and not complete. The contract clearly stated that all materials were supposed to be replaced and New. Unfortunately this was not the case josh gave the approval to use old materials that were damaged and unsightly and had the workers try to make them look like they were new and freshly replaced which was an ultimate fail. They also had ripped out the Exterior wall Insulation and rebuilt the wall without putting insulation back in which would no longer be built to code. I caught this and brought it up to Josh's attention which Josh had denied. After going above Josh the project manager and going to his direct superior and only then were they willing to tear down the wall to observe that there was no insulation ever reinstalled. The insulation was correctly installed only after bringing our concerns to Josh's superior. As home owner I requested a copy of the invoice of all the work that was supposed to be completed so I could review all items and make sure that I was billed appropriately. Upon observing the invoice I happen to notice that many of the items that were listed to be complete and that we were being billed for had never even been done. I brought this to the project managers Josh's attention and he became very upset an argumentative with me. After speaking with Josh's direct supervisor these issues were addressed and corrected but only after headache anguish and at the expense of my time which caused me to miss a large amount of work. The company offered us no compensation and no empathy for our situation. Please people future customers do your due diligence and do not trust this company for they do not do five star work. This business is a sham at best buyer BEWARE read more

Kevin and his team are amazing! From the first time I spoke with Kevin on the phone I had a good feeling about him. Then I met him in person and he did not disappoint. Sometimes when you meet someone for the first time you just get a good feeling about them. That's how I felt about Kevin. I just knew he was a decent and honest person and someone I could trust to do the job. Not only was Kevin a pleasure so were his guys James and Kai. They were super nice, respectful and polite. They gave me an accurate time frame of when they were coming and always called me ahead of time when they were on their way. They answered all my questions. They got the job done quick and were thorough and cleaned up when they finished. I would highly recommend Kevin and his team!!!! read more

I hope no one ever needs to use 5 star, but if you do, feel confident that they will be prompt, courteous, precise, and do a complete and thorough job to take care of your issue. I had a complete water heater failure with damage, and they arrived within an hour to begin drying, removing drywall, carpets, installing blowers and more. Great crew, great job!! They came back every day to take moisture readings, do additional treatments as needed and get me set for the repair work. read more

I had a small leak in my master bath that had previously been fixed. But then I saw water starting to come out by the shower door... so I cut out a piece of the drywall and saw black stuff. A different restoration company came out and said it would be about $3000 for just demo! someone else would come and bid repair. They did not do any time of moisture test. They said they would send over a bid by Friday. We got no response by Tuesday. So I called out five star restoration. Daniel and Roberto came out within 30 minutes, did a moisture check and said it looked like an old leak that had been fixed. As long as I got the shower door fixed then we shouldn't have a problem. There was no moisture in the wall. So no need to demo it all out. He told me what to do to fix myself and saved me thousands!!! Thank you Five Star Restoration! read more

Excellent services, called for assistance with some possible water damage from a leaky window. I spoke to Kevin and he came out same day within a few hours. Looked over my situation I didn't needing their services but was satisfied with the customer service I received. Highly recommend them. read more

One of the friendliest most customer service oriented companies I have ever had the pleasure of working with. I was referred by one of my husbands coworkers. I called on a Sunday after having a bad experience with the company my home insurance referred to come out (big mistake), and I had the pleasure of speaking with Joel. From the moment I started talking with Joel I knew I was in good hands. I got rid of the awful company my insurance sent out and Joel and the five star team took over. They had great communication, were punctual and left my house clean every day that they were there. They came out everyday to check their equipment and monitor moisture levels and communicated with me when they were coming and going. They worked directly with my insurance company and were such a pleasure to work with. If you have the unfortunate experience of having water damage in your home, do not hesitate to call five star and their amazing team. I would refer them to any of my family and friends and they would be the first ones I would call if I ever incur any type of water/fire/flood damage in my home in the future. Thank you to the team at five star, you guys deserve 10 stars!!! read more

Kevin and his crew are Amazing. A few days before Christmas my kitchen, office and laundry room flooded. It was bad timing and we where really upset. I called 5Star and Kevin came out immediately to help us. His crew is highly professional, respectful and worked in a clean organized fashion. When it came to the insurance claim Kevin helped us and walk us through the process, he is so experienced and with out him we would have been lost. Thank you Kevin and 5 five star for the amazing work! I HIGHLY RECOMMEND THEM. read more

Five Star is an amazing business. I would definitely recommend them to my friends and family. I called because I was worried about possible mold or water damage from a leak that I had previously had in my shower wall. It was a great experience from speaking with the pleasant and helpful receptionist to having the owner show up to check it out that same day on New Year's Eve afternoon. He checked the wall and other areas I was worried about and didn't find any evidence of damage. He was very nice and honest. He didn't even charge me for coming out. If I ever need any of their services, I will call them again. read more

Let's face it, dealing with a water damaged home is no fun. So what to do? The first thing is to call Kevin at 5 Star Restoration, your go to guys for problems in this area. He responded promptly, assessed the damage and within days received a very detailed estimate on complete repairs. We set up an appointment and within a couple of days his crew was at my house. The mitigation ( removing of damaged materials/drying out process ) took a few days to complete, but was completed to our satisfaction. They also offer restoration service with their contractors as well. When I look for any company to perform work at my home, I always consider professional expertise along with the personal touch, someone with good communication and people skills. Five Star met and exceeded both of these requirements. So in concluding, hopefully you'll never have to deal with a water damaged home like I did, but if you do, call 5 Star and Kevin will make your life a whole lot easier. Thanks again guys! read more

I can't begin to explain how greatful I am to five star for the amazing work they have and are still doing to give my family our home and peace of mind back. I am nearing the end of the remediation portion with five start and although I hope I never have to use them again I would not hesitate to recommend them to anyone unfortunate enough to be dealing with damage to their home. Nick and Joel have been amazing and have seriously gone above and beyond the call of duty. Dealing with the very sensitive and health riddled circumstances and emotional situation these experiences bring, Joel and Nick have been nothing but professional, caring and the epidiomy of what customer care is all about!!! read more

After scrolling through the long list on Yelp trying to find a company that wasnt going to try to bend us over I decided to call Five Star Restoration. I called this morning at 7am in a panic because we found some black mold on the wall in the kids playroom. Kevin answered the phone. He was so nice on the phone and was at my house at 10:30 just like he said he would be. I have to admit I was scared because you hear all of these horror stories about sales men that are are straight up bad people and exaggerate or a just full of it but the second i shook Kevins hand and felt his aura; I knew we were in good hands. He is a genuine good person. His aura is so positive and infectious. His communication is effective, hes a great listener, the care and compassion he has for people and his company is like no other. Im sure of it. I cant even put into words how relieved we are since our visit and his expertise. Its so nice to know that we dont need to get a second opinion. My family also survives off of our small family business so he also taught us a thing or two about making our business better. He spoke highly, respectfully and acknowledged the talents of his peers and those underneath himself. There is nothing more unprofessional and self-serving than telling others how wonderful you are and hes not like that. Professionals are humble and generous in their praise of others and that is Kevin! The fact that he shared his knowledge with us is saving us so much time and money that we do not have. Kevin keeps a smile on his face and has the right attitude in his heart. I will refer him without a doubt. In this world we live in today we need more like him. For sure. Thank you!! read more

We recently had water leak in our house, found Five Star on Yelp and decided to call for their great rating. It's the right decision! Kevin and his team were courteous, helpful, and professional. This certainly helped a lot to calm our anxiety. They guided us through the whole process and explained what to expect. They had our house dried out and ready to repair within 4 days and worked with the insurance adjuster. We are so thankful. We are very pleased with their work and highly recommend them. read more

Well it was early September 2016 and I was in Cabo During Hurricane Newton. While preparing for landfall I get several texts from my renters telling me that there is water everywhere in the garage and living room. I told them to find a 5 star plumber and restoration business in Yelp and save the receipts. Luckily for me they contacted 5 star restoration in Murrieta. Kevin came out immediately and worked with the plumber and made sure there was no further damage. He worked with my renters to minimize their impacts and is a true professional from start to finish. He helped me work with my insurance company and was very honest and straight forward with everything. I hope I never need restoration work again, but if you do I would call Five Star Restorations in Murrieta. read more

This was our first experience with water damage and insurance claims. Joel was recommended to us by our plumber. He came out the same day we discovered our leak and went to work. Joel was very thorough with his explanation of the process and what we could expect. He was careful to explain that it's a dynamic process and to avoid getting emotional (this while our kitchen was being torn out of our house 2 days before Thanksgiving). At the end of the day Joel and Five Star performed as promised. They were courteous to my family and though there is nothing fun about fans blowing in your house for 4 days he did a thorough job and cleaned up very well when his part of the remediation was completed. So far the process with out insurance company has u folded exactly how Joel said it would. Sounds like this is a business with potential for shady dealings as your insurance company will usually pay for their service to remediate your damage, but our experience has been nothing but positive. Thanks for being a professional Joel! read more

I can not speak highly enough for what Kevin and Five Star Restoration we're able to do for my business when we found mold growing in our office! Property management basically wanted to put a bandaid on the situation and call it quits but with Kevin's help and expertise we were able to have the situation fully addressed to the point where after further inspection and finding more mold underneath our flooring, we are now getting our flooring replaced in the proper manner! If you have any leaks, water damage, mold, or even just have a question you need answered I highly recommend Kevin and his amazing team!!! read more

Great job, Kevin and his team came out and checked for mold at our house. Did a complete evaluation, was honest, upfront and explained everything. I would use them again. read more