When we discovered a leaking pipe in our wall the first place I called for help was Five Star Restoration; I am very glad I did. Kevin and Daniel came out to the house quickly, gave us a very thorough run down of what to expect, what they would be doing, how the pocess worked, how they worked with our insurance, etc. Kevin didn't try to sell us on anything, just laid out the facts with professionalism and courtesy. He reccomended a great plumber, got an accurate and fair estimate put together, and later that same afternoon was already getting the damaged areas of our home dried out. They were very thorough and double checked that they had identified all of the damaged areas so we werent left with any surprises, and our insurance had zero problems working with Five Star. Throughout the whole process Kevin's demeanor and that of his guys was positive, friendly, and professional, which helped a lot to calm our nerves and put worries to rest. They had our house dried out and ready to repair in a couple of days, and we couldnt be more pleased with our experience. I highly, highly reccomend Five Star Restoration for any job, large or small. Excellent people, excellent work ethic, excellent outcome. We felt like we were taken care of throughout the whole process rather than we just hired some guys to do a job. Call Kevin! read more

The old washing machine in our rental unit overflowed and flooded the apartment in the blink of an eye. Five Star Restoration had someone come out that very night and set up a dehumidifier to start the drying process. Over the next few months they completed demo, repair, and reinstallation while juggling communications between owner/property manager/renters (us)/ and the insurance company. The job was done well, the people who came to work on our place were kind, knowledgable about their jobs, respectful and hard workers. We dealt with the different departments in the company throughout the process and received communication via phone calls and texts, keeping us updated. They were always willing to look into any concerns we had as well as doing what they could to accommodate our schedules and needs. These people are worth mentioning by name: Tony from demo, Ashley from communication/insurance, and Brandon from repair -we truly felt respected and taken care of by them as well as the other employees. When we did have a miscommunication, Junior from repair helped to set things right as quickly as possible and kept the process going. Overall, we are very grateful to have met these people and to have our home repaired and back to normal for the holidays. Thanks again, Five Star. read more

The leak from my washer made a ceiling hang over my head in 5 minutes... but in 1 hour The Five Star Restoration representative was there. The water damage required the demolition of a part of my ceiling, but the new celing was a PERFECTION at which my 2 cats stared in amazement for hours. The office manager, Sandy Barkley has helped not only in locating the possible financing, but the home insurance services (for the future accidents). Overall, during the services, it felt like being a family member in distress, surrounded by the helping hands on all sides. At one point of the services I forgot my credit card with Sandy, at another - my front door won't open (due to the defects of that door)... I survived - no matter what, due to Sandy and the other staff. That business truly makes our community a great place ro live! Here is the ending points of my experience - down below. In picture, a beatiful ceiling AGAIN!! read more

We had water damage from a bathroom pipe leak recently and Five Star Restoration was amazing to work with to restore our home. From mitigation to repair, the Five Star team provided 10 Star customer service and got our home repaired in a reasonable amount of time. We could not be happier with the quality and outcome of the repairs. Jamey did a great job communicating with our insurance to ensure full payment of repairs. He also went above and beyond working closely with us during the repair process to make sure we had the best possible experience. Junior was also great to work with during the reconstruction process. Very communicative and professional. I would highly recommend Five Star Restoration. read more

I had a leak from my AC that was ruining my floors, so I called 5 Star Restoration, and I'm so glad I did. Jamey and Tony were amazing--so quick to respond to all of my questions and incredibly helpful throughout the entire process. Their team was at my house the next day, and they were all super professional and communicative. They worked with my insurance, which made things so much easier, and the whole process was seamless. Every person I interacted with was friendly, knowledgeable, and took the time to explain everything in detail. They were also great about working around my schedule and always showed up on time. The quality of the work was top-notch. I can't recommend them enough! read more

Greetings and Happy Holidays, Wanted to let you know about the outstanding service recently received from one of your employees, Mr. Junior Bernal. Junior assisted my wife and I with our kitchen cabinets, by recommending a glass insert for the cabinet doors. The end result is amazing and Junior's attention to detail is second to none. I will certainly be recommending this business to family and friends. I am work in a service oriented business and realize the importance of having passionate employees, such as Junior. Consider yourself extremely fortunate. Please let Junior know how much his service and professionalism is appreciated. Regards, Byron G. Mobley read more

Five Star Restoration was recommended to my husband on the morning our kitchen sink decided to clog and overflow. Bye-bye laminate flooring, drywall, carpet...etc. Kevin was onsite within 2 hours (less I think) and quickly explained to me not only the process of damage restoration but also how the claim would/should be handled as a whole. Having no experience in this area - and being female - I appreciated his respectful and professional approach. I will absolutely recommend Kevin and Daniel to all of my friends and family. Sad to say that we hope to never have to use them again, but I know that if we do we will be in great hands! read more

I had a great experience with 5 Star Restoration -- I truly appreciate all the hard work they put into my home repairing the water damage in my kitchen and garage. Casey, Jamie and Ashley and all their technicians were very professional, responsive and made a stressful situation so much easier to handle. I especially want to thank Ashley for going above and beyond -- she helped me get second quote and worked with my insurance company to secure additional payment for my claim. That made a huge difference ad I'm very grateful for her support and dedication. I highly recommend this company to anyone in need of restoration services. read more

Five Star Restoration did a great job with taking care of my water damage. They were very knowledgeable and professional. They were on time everyday. Doing the mitigation and drying were exceptional. Kevin and Daniel were very friendly and explained everything they were going to do and made sure we understood. They are two nice gentlemen that worked well together. My husband and I both felt really comfortable with them. We hope we don't ever have another disaster like this again but we definitely know who to call and we give Five Star 5 *****s and will for sure recommend them. read more

Five Star has been amazing to work with. We worked with them on two separate jobs over the last month and really appreciated the great communication, professionalism, and ability to respond quickly during chaotic water damage situations. Diego and the rest of the team -- including Jorge, Israel, Danny, and Josh -- were extremely knowledgeable and detailed, and talked us through every step of the process. They made a stressful situation as easy to navigate as possible. We would absolutely recommend Five Star, and they'll be our first call if ever needed in the future! read more

Predatory Charges-Beware! I'm extremely disappointed with the recent services provided by FiveStar Restoration following a flood at my Temecula house. While their initial response seemed adequate, the subsequent invoice was a complete shock. The invoice amounting to $3703.63, primarily consisted of exorbitant charges for a one-week rental of 8 dehumidifiers and air movers. This is outrageous and unacceptable cost for such a short rental period. I strongly advise against using FiveStar Restoration. Their pricing practices are predatory and unfair. read more

FI've Star Restoration performed a great job at our house in Lake Elsinore. We had a water loss due to pipe burst and Five Star immediately on the job helping with mitigation, estimate cost of reconstruction and follow up with reconstruction. Their staffs are professional and very supportive of client needs. Thanks a lot to mitigation team, estimation team especially Ashley, who helps me to work with the insurance adjuster. The boss Kevin is a knowledgable business man very pleasant to deal with. I highly praise and recommend their service. TQ read more

I am an insurance agent and have handled many claims involving fire, water, theft, and wind. Our client had an upstairs leak in a rental home and chose Five Star Restoration. Five Star performed the water mitigation and drying process very quickly and professionally. Five Star was aware of the tenant and performed their tasks with the utmost courtesy so they could remain in the home. My agency will put Five Star Restoration to the top of our list when the need arises. I would recommend their services to anyone. read more

I had the pleasure of working with Kevin and Daniel in my home after we had water leaking in one of our Bedrooms. These guys are great, they came in explained the scope of work they needed to do, helped out with the insurance process and just made the overall experience a pleasant one. I would highly recommend 5 star restoration to anyone. They are very polite and thorough and they are very communicative. I will definitely use them again if I ever have a leak or water issue. read more

I guess it's called a soft clog, whatever that is was crazy. I called a rad plumber and he told me to hit up Five Star because they are the best in the game. He was right, Nick and Erica we professional and attentive to all of my concerns, and I had a lot. Tony and Kyle showed up and handled stuff I never would have thought of. Long story short Erica had even engaged with the Insurance company on my behalf. If you need restoration please believe this is your team. read more

You can't go wrong with Five Star....They came out the same day and took care of everything .I didn't have to do a thing .Very courteous and very caring about your property .Took the time out to go over step by step with me and eased my mind .I can't recommend them enough....You won't be sorry if you use Five star you will definitely feel at ease knowing your property is in the best of hands and will get taken care of right the first time !!!!' A+++++++ Lisa B read more

I highly recommend Five Star for home restoration projects! Our home flooded and they were at our door the same afternoon. Their staff is extremely knowledgeable and friendly. Ashley and Jamey were amazing and helped us navigate the insurance process at every step. They were even able to get our notoriously slow insurance carrier to cover our claim quickly and we're very grateful for their help! read more

We had a pipe break in the kitchen and 5 star came out to clean up the water damage and do the dry out. They communicated extremely well with us on what they would be doing and even took lots of pictures as they were going through the process to send to our insurance company. Alberto the technician at our house ensure further damages occurred and was extremely professional. read more

Kevin and Daniel were referred to us by our plumber. We spoke with them about our issue and they were at our house within 2 hours. They explained everything that needed to be done to dry everything out. They were very professional, prompt and approachable. If we have damage again, we WILL call them! We will also recommend them to our friends. Thanks! read more