Very rude front desk staff. Arrived early for a tour and was summarily dismisses by front desk…read morestaff because I did not have the pint of contact. For a purportedly high end location in Chestnut Hill, the attitude was surprisingly hostile.

I was looking for a senior living facility for my aunt in and around Boston. She loves the City and…read morehas many activities. From the moment we walked into Waterstone we knew we were in a special place. The staff are beyond wonderful! Kind and helpful- they went above and beyond. My aunt selected Waterstone at the Circle and the staff made the job of moving in so much easier!!! Any issue, they were there to help. They helped with hanging all the art and with understanding appliances and getting rides to appointments scheduled. The food is better than most restaurants! And the servers are all helpful. I must say that I feel very good about my aunt moving to a place where the entire team is so caring!

My father lived there for about 4 years. From our experience, the negatives we're the staff RA's…read moreand the front desk staff.. There were a few stars but that is because they worked for PACE, an independent organization. Who work with elderly and were amazing, kind and empathetic and offered a wide range of services. They were the angels that came in and helped with care for my dad Providence House sells you a dream but once you are in, it is an entirely different story. But this is a big problem with any assisted living or nursing facility. The problem runs deep in the industry

Yelp, neglect is happening. Reviews from Google are being removed and now on yelp!…read more I'm deeply disappointed with the management (corporate) at Providence House, particularly with the first name starting with an R, the RCD. Her leadership is driving the facility downhill, and her behavior is utterly unprofessional. "R" is extremely difficult to reach and only responds when I include other directors in emails. I've witnessed her screaming at the activities director in front of patients and visitors, which is unacceptable. Her rudeness is matched by her staff, who seem to mirror her negative attitude. "Z" at the front desk, I've overheard her speaking poorly about other staff members and caught her and her team lying about my loved ones. Despite numerous complaints to other directors, no action has been taken, leading me to believe that Rose's influence is so strong that no one dares to address her behavior.

As you can see,or as I can see,they,management are doing the old passive/agressive…read morecondecending/patranizing bs.I have asked them for YEARS,to either A)have a local prodestant minister come and give a informal CHRISTIAN service,or B)hire a driver to drive the CCB bus to any of the near by Prodestant churches, so non Jewish residents can partisapate in worship meaningful to themwithin an easy not even 3 mile radius.Both VERY reasonable/DOABLE suggestions were shot down immediately.That is how management works at CCB Hebrew Senior life.It is "Their way or the highway".VERY ridgid/unyeilding,Actually a whole like the dictator like new leader we have in DC. Also,something you should for sure be aware of,that since Oct 6th,their has been ablatant por Israel vibe,waht with flyers,all manner of displays of the war that started in Oct 6th in Gaza.And just like on all of the college/univercities in the area,God forbid you have the nerve/gaul to stand up-speak up for the thousands of women/ children/BABIES being slaughtered in Gaza,and they would probably try to have YIOU deported.They are SOOO biasd/pregidished againt Christian tenants,and gushing with affection/warmth TOWARDS their Jewish bretheren.So obvious,please. I can almost see some of management "Clutching their collective pearls" vehemently denying what i just said,Don't believe me,look at the screen shots of all the pro Israel "propaganda scattered about the lobby.Other folks have also made similiar comments,but are hesident to speak up for fear that they will retalliate by evicting them on some Trumpted up/bogus charge.Also,I haven't gotten to the best part,For roughly 2 years,I have had to deal with this nutsy koo koo resident who because of teh "Mysterious toxic fumes comming from the laundry room,she felt she had the right to crank open the window,winter and summer,letting out the heat in winter and cooling in summer. In addition,since they had be in the prodcess of constructing their 4th senior apt bldg,there was a great deal of construction dust blowing into the hallway window by the elevator.I begged thenm for ovwer 2 yrs to do something about,they said they tried?,but I doubt their tenacity frankly.It was only after bundling up and going out against my doctor's wishes in the cold,I went down to the regioal HUD office,and filed aformal complaint,and only after they were contacted by their reprsentative at Mass Housing did they do what they could have just have easily done TWO years ago,and remove the window crank.Did I mention that about a year prior,said crazy crank lady had come to my door one weeend Sat,and pounded on the door,and prceeded to yell "Where is i'Where is it?" Then 15 minutes later I hear the door pounded on AGAIN,and yup,you guess it,Crazy Crank Lady this time with a Brookline PD ranting "where is it,Where is it?"Where is what i calmly replied? the crank!!!I I laughed and said,"Well it takes a CRANK to know a crank i guess,You may laugh if you wish,as it is mildly funny.Not so the stress that the whole ordeal has heaped upon me.My Geriatrician was becomming concerned,as I was not in the greatest of health w/a lung condition,partly exaubated by the OPEN window,blowing in toxic construction dust. All in all,it has left a very bitter taste in my mouth.that and as well their pretty obvious lack of respect for the other TWO Abrahamic religions.Don't nice caring,empatic,compassionate women like me deserve better?

I have lived in a Center Communities building in Brookline for 5 years. I am disabled and totally…read moredisagree with the other reviewer, Jeffrey E. The staff here are very caring. Maintenance is the BEST. The apartments are amazingly nice. I wouldn't want to live anywhere else.

My Mom was a long term resident on the 2nd floor. The nurses, CNA's and unit coordinator, Nancy…read moretreated her like they would their own Mothers. She enjoyed activities like bingo, outings to Castle Island and the New England Aquarium and Fenway Park. The food was awesome. She could not have received better care anywhere!

The uncomfortable truth: nobody wants to stay in a nursing care facility. They'd rather go home. I…read morehad an acute infection that required surgery, 6-weeks of I.V. antibiotics and physical therapy. Top notch physical therapists here. No one stared over my head reciting canned lines. They took a genuine interest in my goals and plotted continually towards my success. I felt empowered to test my limits within the confines of safety. The food was good. Visitors were impressed when they came by. I was assigned an incredible doctor who was very knowledgeable with years of practice under her belt. Despite the cultural pitfalls of the general lack of privacy one must endure to survive a nursing facility, the staff really did the work to try to make things go as smoothly as possible. It was clean. No bugs or rodents. I never had anything stolen. I would definitely recommend Sherrill House.

For seven years, due to disability, I have tragically found myself a resident in one of Center…read moreCommunities' buildings. They have been the most bitter and miserable years of my life. I have had horrendous problems which the management has refused consistently to address, in violation of the contract each resident is required to sign. In addition, I have repeatedly requested another apartment, which until recently they have also denied me, in violation of the reasonable accommodation law. I have finally, after seven years of fighting, wrested another apartment from them, but only as a result of six months of threatening the Director of the facility with litigation, public exposure and going to her superiors. Center Communities is owned by Hebrew SeniorLife, an organization in the Boston area that owns and operates nursing homes, rehab facilities and housing for seniors and the disabled. Unfortunately, is a horribly run organization with many problems that have gone unaddressed for decades. Twenty years ago, my grandfather was in their rehab and nursing facility in Roslindale. His life was shortened as a result of the abuse he suffered, and his last several months were made far more difficult than they needed to be. I have since seen, with the elderly parents of friends, more examples of the pattern of abuse, neglect and overall incompetence that characterizes the organization. The program of apathy and abuse which I have encountered, along with the stress to which I have been subjected, have destroyed my health. I have recently begun to blog about my experiences: victimsofhsl.blogspot.com If you love your elderly parent or disabled relative, DO NOT place him or her in a Center Communities building, or in any Hebrew SeniorLife facility.

My relative has been a resident at The Residence for three years. The cost keeps going up each year…read morejust under a grand each January, yet they are not providing the needed care on their Memory Care floor. Yes they are always short of help, but if they want to raise the cost...then provide the expected care/support! Hygiene is an issue. My relative is not showering or changing to clean clothes or being changed into bedtime sleepwear. The cleanliness of the rooms is also lacking lately! Bathrooms not being cleaned, trash not being emptied and basic maintenance of the room is lacking (ie. leaks under sinks not being addressed.)

As a retired executive, I looked for professionalism, customer service and a highly hospitable…read moreenvironment when we reviewed all options for our new home. I can say unequivocally that I have found all of these at Boylston Place. My wife and I have nothing but praise for the service, staff, activities and warm atmosphere of Boylston Place. We could not be more pleased with our decision to move here from the city. Herman Rosen Resident at Boylston Place Ps. I noticed the other two reviews on here are not for Boylston Place, Independent and Assisted Living . THey are for the skilled care next store, Epoch Senior Healthcare. My wife spent several weeks there and I must say the care and attention from staff was superb. The administrator was often checking in with me. I was very happy.

Watch out for hidden fees and unfair business practices. $20 to have meal tray delivered (on top of…read morethe high price to live there) and raising the rent after only living there a few months. If you sign a lease for a family member, have a lawyer ready to review and get every fee spelled out carefully. I would avoid this place if you can. High turnover of office and front line staff.

I went with my sister to visit my uncle tested negitive for covid 19 before I went had good time…read morewith uncle but yesterday my sister called me tested positive tested myself positive i have atrial fibulation cancer survivor can not afford to get covid you people need to get your act together

I'm giving one star for the interior of this place! My father was at this facility & as a family we…read morewere very unhappy with his care there!