Everything I said in my original post was right-on and exactly what happened with me. So their reply to mine and others was that a "competitor" is posting this? HOW POOR IS THAT! This is a fly-by-night organization that can't even return phone calls or discuss a case with any potential clients. read more

I hired Five Star in March of 2025 to help mitigate my liability on about 20-25 grand in debt. I was sold a a bill of goods and after a ten minute phone call with Victor the attorney, they accepted my payment only to tell me 6 months later sorry there was nothing we could do. If anyone has been in business as long as they have, they should know the likelihood of your thousands of dollars in fees resulting in a positive outcome for you or not. I work with attorneys every single day trying to keep people out of jail, and sometimes the facts are what they are and the situation is what it is: not good for you. But you tell them, upfront. I basically was told OH YEAH WE CAN HELP. Then ka-ching, the check cleared, and I get a call from a case worker saying sorry, your application was denied by the IRS. So my natural question is, what did I just spend $3500 on? For you to ask the IRS if they'd meet me halfway on my back taxes? I could have done that for free. DO NOT waste your money unless you're flat broke and have an insurmountable amount of debt. If you have a decent job, don't owe that much, forget it. That's basically what I was told. And that they could have assessed that when I was first reaching out to them and told them how much I owed and how much we make, BEFORE paying them. It is what it is. Lesson learned. read more

They never return calls. I've left several messages with their answering service and sent several emails.

Good initial interaction. Have not moved beyond a couple of phone calls, but 5star (Jalene?) seems very competent, and she's nice!

Complete waste of time and effort, would have been better off working with H&R Block. Contracted in 2024 to help with prior tax year, communication was completely lacking had to chase down multiple people for any signs of life of communication. finally today was able to connect with director of customer service an oxymoron title if I have ever heard one. for a total cost of $2750.00 we got two years of tax fillings and abetment on $400 dollars of penalties. Would not recommend. read more

I engaged FiveStar Tax Resolution to solve my iRS tax problems. They promised, among other things, to contact the IRS, seek a resolution through an offer in compromise. After initial investigation by FiveStar, and $150,000 later, all they did was to recommend that my company file for reorganization (Chaper 11) which would not have solved any of my IRS issues but would effectively destroy my company. I sent several protests to them that they had misrepresented their services. I demanded a refund but FiveStar never responded. read more

So I just called five star tax resolution and I got greeted properly and got great customer service alongside all of information that I needed plus things I didn't know. I've been in the market for a while looking for tax resolution and I think I've found my match! I really am excited to see if five star tax resolution lives up to the name and can resolve my issue. I will definitely keep you guys posted but for now I'm going with five star. read more

Terrible just signed up 3/5 for tax help and nothing but ghosting and false promises mind you i have not even been a client for them for even a month. Got left hanging by case manager 2 times on 2 different appointments. Ashley did try to help sending me to another case manager Al Frias confirming I would get an email 5 to 10 minutes from our conversation today supposably he claimed new case manager Christian Villanueva was going to send me an email and he was talking to him saying to send me an email and waited for nothing. 3 times with failed follow ups. Definitely unacceptable and will dispute with my bank for my refund since all they do is give me a runaround wasting my time. read more

I spoke to several tax resolution companies before choosing Five Star Tax Resolution. Mark made me comfortable immediately as the IRS had levied my bank account, and I needed the right type of representation. Moreover, not only did Mark take the time to explain step by step the process of resolving my tax problem which at the time I owed nearly $25k, but I received timely updates with regard to the on-going process. Ultimately, my tax debt was settled for less than $500. read more

These attorneys are amazing they help me with everything I need never ignore my questions Michael Ray is a true professional....I haven't had a better experience dealing with lawyers then this firm...I highly recommend this place to do your taxes or any tax questions you may have they definitely not there to take your money i personally tried sending them gift cards to thank them only to hear ( thank you but knowing you are satisfied and doing a good job is enough for us) who does that wow!!! Bottom line if you are not using there service you are missing out i gave them a chance 6 years ago and never needed anyone else... read more

Horrible customer service. Dealt with Mr Michael Rey, unfortunately this guy lives half time Los Angeles and half time elsewhere. I was unable to make it to our first and only appointment. Then he was out of town. I received a rushed phone call from him saying " hey, sorry I haven't gotten back to you - we are in tax court at the moment but we can meet on Thursday- I'll call you back" - I texted him on Thursday morning confirming the appointment and never heard back from him. Requested we meet up on Monday, no response. Called him on Friday- no response. Called into the office and spoke - lady identifying herself as " a case we can meet on Thursday no problem" .. I att read more

Very poor customer service. Vanessa, I dealt with just send out emails and if you get her on the phone, she wants to get off the minute she answers, that is if you can get thru to her. They will blow your phone up and email to get your business but after they get your info and submit your 941x's they disappear and just tell you to wait 16-18 weeks. Thank God I did my own follow up and discovered a problem with my first submission that I had to resolve with the IRS, which has cost me an additional 4 months in waiting over and above the 16-18 weeks. All the while getting emails from her saying everything is good and on track and to just wait the 16-18 weeks. Had I done that it would have delayed my refund over 6 months and now it is 4 more months to June of 2023, and we started in September of 2022. My second submission I was the one that brought to their attention for qualifying. Also be aware the IRS changed their guidelines that they have 5 years to audit your submission and if anything is wrong you will have to repay the amount received including their 15% fee. Interesting their fee agreement does not address this, and I found this out after the fact. Good luck going to the land of Newsome and getting remedy if something goes wrong. There are hundreds of companies chasing the ERC program as it gets them big $$$$ and all they need a bunch of commissioned sales staff to blow up your phone and emails. My suggestion is to contact your accountant/bookkeeper and work with someone that is local and has a professional license in your area to avoid any problems in the future should they arise from your ERC filings and be vigilant in checking on your submission and following up to make sure it gets processed correctly. The IRS number to check on your filing is, 800-829-0115 you will have to deal with the IRS agent that answers or calls you back as there is no direct contact with the department that handles the 941X filings. The y can tell you when the filing has been approved, the day the check will be cut, the amount the check will be cut for and the day it will be sent, usually the next business day after it is cut. Also, you will receive 4% interest on the amount of the ERC monies you qualified for based on the time it was logged into the system up to the time the check is cut. Five Star will not tell you any of this as they are making huge amounts of monies off their 15% and people thinking it is a government handout. Which brings up the last issue that in most cases this refund triggers a taxable event for the years in which you qualify for the ERC and if you do not have any loss carry forwards can create a taxable event for your business that will have to be paid back to the IRS so do your homework. Also, if you live in a state that has an income tax it can trigger a taxable event for your state tax filing as well. I am sure Five Star will help you with all of this Pro Bono? NOT so consult your CPA/tax person and don't get surprised. sorry for the long post but I felt it necessary to inform you about what Five Star seems to omit in their explanation of the ERC program!!!! read more

After I wrote a bad review, Alex got back to be and he was great. Problem with FTB claiming 2016 taxes not sent in settled quickly. They haven't gotten back to me yet about IRS "offer in kind," so further review pending. read more

This has to be the BEST experience of my "taxed life"... I was being held liable for a 6,800 dollar tax debt that grew with interest and penalties to almost $97,000 dollars... this was hanging over my head from 2006 and became a monster size debt by 2013... all because it was never addressed. My debt was settled for $2000. The fees I paid for this service were not only reasonable, but it was a flat rate and it never increased from the beginning until the end. Though it took time, remember you're dealing with the IRS, after 18 months of arduous work Mark and company, made this miracle happen. I am forever grateful to Mark and to the attorney who walked me through this step-by-step, handled all the paperwork for me, left me to go back to work and focus on my life and my family. They took all the stress out of my world when I hired them. I was no longer enslaved by the IRS to answering endless questions nor receiving threatening mail which made me feel like I would never own a thing. If you suffer from a back tax debt... Suffer no more. Hire Five Star Tax Resolution and begin living your life again. Btw, I have still never met the attorney nor have I met Mark in person. Everything has been done over the phone and through emails. You will never regret this decision... Just hire them and let them take the stress out of your life. 100% trustworthy, 100% recommended! read more

Five Star Tax is an amazing service that was extremely helpful to me in finding a final, respectful, and legal resolution to my back taxes as I experienced a loss of employment and a transition in hardship. They were kind and thorough and made sure I crossed all my T's and dotted all my i's in a timely manner. I thank them for their help and professionalism during a very scary financial time for me . read more

As a computer science and math major student living on my own. I had too much on plate. As a student who had no prior tax knowledge and not knowing what I was getting into. Next thing I know the IRS was taking over my life DURING finals season. One of my family friends recommended me here and making that phone to five star tax resolution was what got me through finals. Mark is the one who walked me through my case and helped me understand what was going on. Thanks to them I was able to finish my finals with flying colors and most importantly got my tax matter behind me. read more

I want to take the time to give a huge shout out about this organization. I am a auto tire and service manager at Pepboys in Silverlake. One day a gentleman came in as a customer by the name of Rob Roman . We were chatting and for some reason we got on the subject of the IRS.And I expressed to him that ,yes I was looking for somebody to handle some issues for me .Just so happens he was part of Fivestar and they have just been the greatest. My wife and I were concerned about the IRS going after our assets and attaching our wages for our back taxes .So I made an appointment and met with Mark Pineda. They looked over my issues and I went ahead and retained them and it's been one of the best decisions I've made in my life. Truly professional great organization and they got me on a payment program that it is Affordable with our money situation . I just can't say enough on how I am so appreciative of what they did for us.I would stay away from the Tax resolution places that flood TV and radio with commercials,cause you know that us consumers pay for it.Try theses guys,they are the greatest. Bob Edwards/ Burbank Ca. read more

Not a huge fan. The people are nice but are difficult to get on the phone after payment. In the long run....They did not help at all. My situation is exactly the same as if I had never hired them. My situation could be bad luck and they may be more successful with others but they did nothing for me and my tax issues. read more

Five Star Tax was incredible. They were prompt, courteous, and extremely efficient. They saved my family over $25,000. I would highly recommend them to anyone who has tax problems with the IRS. read more