Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

great people work hard to provide great products. to save a little $ try the Xumo service for…read morevideo programming.

We're in the process of switching all our technology from Verizon back to AT&T. Even though we got…read morefed up with their lousy customer service and had left them, not that long ago. Along comes something shiny that seems too good to be true. We'll never know. As a new subscriber, I'm entitled to a free self install/setup (which never works because there's usually a problem with the wiring). They also threw in some perks that appealed to me. We'll give them another chance. When I explained that I'll fix the wiring, been doing it for years, they told me it was far too complicated for me to do. She wouldn't let it go. Her tech can be out on Wednesday. Oh, and it will cost $100+. To do What? As nice as I could I explained that there was no need to do a truck roll, I will fix the physical problem if she could troubleshoot the technical stuff. I guess not. It came down to an ultimatum of either the technician comes out for free or we call the whole thing off. I guess this company needs every last nickel. They wouldn't budge. BTW, I easily repaired the issue with the wire and it would've been a win-win had customer service treated us the way they used to in the past. I'm so discouraged, I don't want to deal with ANY more customer reps. 01/25

9/30/2023 Where do I…read morestart... Eleven days ago I was ecstatic getting fiber... Install was not so great as there were complications and after the first few days slowness.. Also, I wasn't happy that the router was installed in the master but our pc's are in the front of the house.. Problems arose when trying to stream etc... Today's tech: David went above and beyond!!! He immediately required from outside to inside of the garage...very professional and clean lines.. The fiber that was installed through the crawlspace and on my flooring in the back of the house) created issues. David arrived around 3 pm and left around two and a half hours later.. Checked all the signals and made sure everything was up and running.. Excellent customer service! Thank you David for making one happy Att customer!!

The store was clean and orderly. There were a lot of customers but I was helped right away. David…read morewas courteous and professional. He fixed the problem that I was having with my phone. I always have had good service here. I recommend this store for anyone with cellular needs.

10/30 Needed to…read moreupgrade my phone so I came in about 1pm. I was immediately greeted by Nataly who helped me . She was very helpful, listened to what I wanted and what I needed to do with my current phone and plan . She explained everything perfectly and got me in and out pretty quickly. Think it took an hr just because I went over everything and then choosing a phone best for my needs. Great service and pleasant experience. Enjoy !!!!

Requested a quote and information about the services, as I was tired of the company I had that…read morewouldn't offer any deals for a long time subscriber. Plus, the aforementioned company that starts with Spect*** has lousy customer support/service. Got the quote and was happy with it, they scheduled the install, the technician showed up on time, did a great job with the installation and left everything just the same as it was. So far, after a week, have absolutely no complaints or issues....speed is top notch...no glitches. Anything that saves a bunch of money, and gives you better service is a win in my book....also, it's a local company

Since upgrading to maximum-data rate service in February of 2025, short term intermittencies have…read moredisappeared. Instead, there have been seven multi-hour losses of Internet connectivity. Our microwave radio relay changed from Fred's Mountain to Peavine peak when we installed the maximum-data rate equipment. According to SkyFiber, their relay station on Peavine peak does not have backup power, and so every time NV Energy loses power in the area, our Internet service is lost. Communication with customers when outages occur is slow.

I have been a customer of GBIS for years and want to commend them for their great technical…read moresupport. Jeff and the rest have always been so patient and knowledgable, taking me from dial-up (back in the day) to DSL. And now they have more hi-speed options. Bravo, everyone!

Other than the one time they turned my information over to the Secret Service, the internet service…read morethey provided was great! Fantastic tech support department they had also! I highly recommend these guys. Much better service and support than you'll receive from the Telco's.

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

I currently have AT&T internet, but I don't even have Spectrum. They call me at least once a month…read moretrying to get me to subscribe to their shitty 1 Gb cap. With AT&T and TE, I can get 5 Gb as fast as I want, and they never call me at all. AT&T is vastly superior to Spectrum in almost every way when it comes to speeds. I would go to Spectrum if you want someone calling you when you have another internet service, asking you to subscribe to their shitty service. I've told them I don't want their shitty service multiple times, but they won't stop calling me. Spectrum, you are the worst. I hope you die in hell.

My wife and kids were about to leave because our internet was so bad. I called ispMint, they got me…read moreall setup over the phone, and they saved my family from a mutiny. Also, we take our internet with us when we travel which is an awesome bonus!

ISP Mint is a fake company:…read more Do not order from these people. 1) cancelled service on 4/6. 2) On 4/23 hey shipped my equipment to my old address where I no longer live, totally ignoring my email. 3) Disputed charge with American Express. Merchant submitted proof of someone else's dispute and proving that they provided service to me, when in fact they never did. See attached - "Alexander" has nothing to do with me. American Express screwed up and accepted their proof, never reading through of what the merchant sent them. Company still owes me $499 and telling Amex that I have their equipment. DO NOT DO ANY BUSINESS WITH THIS COMPANY. Like Comment Share

I work from home and in 2024, a full year of having uprise fiber. I have had to miss 19 days of…read morework due to no internet and "outages" that's more than what im given in vacations and PTO in a year. Never had this many outages with spectrum. Not only that but the customer service is extremely poor. They will have outages and even TURN OFF the wifi. And unless you contact them over and over again, you won't get your internet back on. If I didn't contact them for the last 2 days it might have been days or weeks of them not turning on our wifi. When they finally responded, they turned the wifi back on in minutes. Absolutely ridiculous. I've never needed to tell an ISP to turn my wifi back on after an outage, it's usually something that's just done by an internet company?? By the way, they don't answer calls! So keep on emailing until they respond. They never tell you when an outage is happening, why, how long it'll be, etc. the least they can do is that. As of today it's been 3 full days of no internet. And because our apartment keys rely on the internet, we have no access to our apartment gym and laundry rooms. Would not reccomend this company unless you're a property manager that wants to bundle crappy wifi into rent for cheap.

I wish I could leave less then a 1 star review but not at the cost of being fair the service it…read moreself when its working works fine and is reasonable cost for the speeds, but multiple outages can be frustrating but that i can understand there are multiple variables at times that are just bad circumstances and will happen on any platform, no to my problem the support team was the worst i have ever worked with namely Andrew McCall "Head of Customer Support" this guy was a nightmare to deal with the company doesn't seemed equipped to support their clients only provide service, if it works it works if you need help kick rocks should be the company slogan. I called to make a payment i was on the phone for 20 minutes i would have rather had my teeth pulled and we accomplished nothing.