if you like it when people take the time to tell the story with their review, then this is going to…read morebe one you may enjoy. We have four cars in the family and we use the Lake Worth Road location of Discount Tire for them all (half an hour and four tires stores we pass on the way to get there). Here is my best example of why: We have two Tesla Model X's and the design has a flaw in the way Tesla sets up the camber (no, this won't be a technical story, but you need a couple technical words to set the tone) the flaw makes you burn through tires within 8-11,000 miles. Strange, rotten, but true. So on my prior replacement, Juan here at Discount Tire let me know that there is a company that make a camber kit to help the problem. I researched it and bought both my Tesla's a kit that was supposed to fix the issue and felt smug that I outsmarted the problem. However, Tesla had multiple layers of problems they hadn't solved and I didn't know it. The parts of the rear tires that were visible looked brand new, So I continued happy and smug until I got a nail in my rear tire, and that saved me. I stopped at a convenient roadside tire stand, as I was an hour from Discount Tire, I thought a patch done by another shop would be fine. When they looked, they were shocked - the far inside of the tires, where you couldn't see, was down to the cords on both rear tires. I got back in the car and gingerly drove the hour to Discount Tire. I knew I could trust anyone to put on a bandaid, but if I needed surgery, there was only one place I could trust. I arrived at Discount Tire to my favorite customer service advisor, Juan. He started by getting me a credit back from the tire maker for the uneven wear - bonus, as I hadn't remembered tire makers do that, but Juan just went about trying to do the best he could for me. He ordered in a new set of rears and I left the car and showed up the next day for the install. In the meantime, I had researched Tesla's and found there was another layer of problems - you set the alignment at one level, but the air suspension goes to four different settings, so you wear your tires out by the change in settings. So I figured out how to set them to stay in one place - there, another Tesla issue fixed! As the guys were starting the install, I cooked up a plan to fix the rest of my Tesla's problems once and for all. I wanted to replace all four tires and go to different wheels that weren't staggered, so I could rotate them properly and stop the wear in only one spot. I also wanted to stop having the car bang over the smallest uneven patched in the road, as it was on 22" wheels that look nice, but show no mercy for the occupants of the vehicle. I thought I had time to research and get the right choice, but these guys are super speedy and had already put the new tires on, by the time I figured out what I wanted to do. As a result, I didn't want to drive on the new tires as I wasn't planning to keep them. They couldn't take them off and put on the old ones, for, as the only reviews that are negative here state, they can't be liable for putting on faulty tires (or taking nails out of the sidewall) - this is frustrating, but it bears mention as it also saves you from doing silly things and hurting yourself. The wheels would take a week to get in. I talked with Dustin, the manager and he told me he was willing to keep the car on the property and move it into the garage every night until the wheels arrived. I know he couldn't have been happy about that, but man, you wouldn't know it to look at him. Just the perfect image of professionalism when facing an adverse situation. It got worse for them. Having taken this on, they moved the car around for a few days. However, then I had to come by and ask that they plug the car into the wall socket, as it was about to run out of electricity - Tesla's don't have a reserve tank, they just go dead. So they kindly agreed to do so. Ben and Juan moved the car in and out, charging it daily as they did. When the wheels finally arrived, they had them mounted up with new tires, fully aligned and ready to go in under 90 minutes. Discount Tire and Tire Rack share common ownership, so you always get same excellent prices Tire Rack advertises, without having to pay the shipping charge. It is genius. Anyhow, Juan rang up the sale and Dustin had kindly authorized giving me an additional discount. If I was the boss, there is no way I would do that after all the extra trouble I had caused. It was a really kind extra touch that shows how classy these guys are and how well this store is run. So, I'm back to feeling semi-smug, as I really think I've solved all my Tesla problems. We will see if I'm right, but the car rides like a dream on these new 19" wheels. Thank you so much, Juan, Ben and Dustin - I'm your customer for as long as you don't get sick of me!!

I've been using Discount Tire for a few years now and they're the only tire shop I go to. I…read moreRecently ordered new tires for my truck. When I placed the order online i was alerted that the tires would be delivered the next day (Saturday) but I couldn't make an appointment until the following Monday. I was notified Saturday afternoon that the tires had arrived and when asked, they told me to bring it in and they would mount my tires that same day. Their shop was busy so I dropped it off and I was notified 45 minutes later that my truck was done. They exhibit customer service that overall lacks these days and because of that, they've got a customer for life.

THIS REVIEW IS STRICTLY BASED ON THE CUSTOMER SERVICE PROVIDED AS THEY DID NOT PERFORMSERVICE…read moreREPAIR ON VEHICLE I called the day prior to ask for his labor charge as I had gotten a quote from a previous shop whose labor charge was high, arriving in the morning, they give me a quote and it comes out higher than the first shop due to the fact that he is up charging astronomically on the parts he went from $600 for just left axel an no sway bar to $1000 for 1 axel and sway bars . MOOG sway bar links that are on the manufacturers website for $36-$50 per bar and on Amazon for $30 per bar for the exact manufacturer MOOG model number , He looks me dead in my face and proceeds to tell me he is charging $100 per bar. I don't want to even imagine what he was charging me per axle and struts, I then ask him if I buy the parts that he is going to buy, can I bring them in and he repairs the car he proceeds to tell me "no they put on quality parts Not over-the-counter" so because I would like to save $400-$600 on parts and buy the same exact parts from the manufacturers website and bring them into you they are not " Quality parts". They advertise "price match " but not once did he say if I found The exact same parts and manufacturer for a lower price would he match the price, they think because they advertise in the shop they are a "dealer alternative shop" that they can charge you an arm and a leg on aftermarket parts . It's crazy how I read the the reviews and one guy says he paid for your "premium parts" and he said they parts did not hold up to the "premium status " so do you really buy "quality " or "premium " parts as you say?????? He was not the only one fooled by that line. I understand yall running a business, but prices like that for parts are wild , i literally brought all the parts needed (MOOG) like he said for the axel and sway link and the struts for $400. "Quality parts" not a DIY but I am now thanks . I saved well over $900 talking to you people

The owner of this business is not customer friendly The…read moreshop hours were posted and to close at 530 I arrived with a flat tire at 445 He told me he wouldn't patch the tire because they were closing early I asked if there was another tire shop and he said yes but refused to call them for me My mom was with me She had done business at the shop prior He looked her up on the computer and saw she was in the shop I am from out of town I have never experienced an owner treating a return customer this way Such poor business ethics!!!!! I have told people about the service I received and they are telling more people I hope he goes out of business! My star rating is actually a zero but you have to put at least one star in to post the review

Quick, in budget. Quality tires, good workmanship. and I didn't have to leave the house…read more Would recommend without hesitation

I highly recommend Tire Lot LLC. Carlos was absolutely awesome in answering my question and found…read morethe exact tires that I needed for my SUV. No matter if you need just a plug, patch or new tires, I highly recommend that you give Carlos a call so he can come to you instead of wasting hours of time and lots money at big box dealer. My husband and I love supporting our local entrepreneurs, who provide great products and services.

I've come here twice for help with replacing a damaged tire and the service is great. I walked…read moreright in and they were kind enough to squeeze me in before their lunch break. Decent prices and friendly. Highly recommend.

Been going here for several years but finally getting around to the review. In a simple phrase,…read moreTHESE GUYS ARE GREAT! I have had them take care of routine oil changes, complex "on board" computer issues, , brake issues. Each time, the diagnosis is thorough, the repairs are done within the time & price quoted. Highly recommend

I came to this auto repair facility via a referral from my in-laws to get my AC leak fixed. My…read moreexperience was underwhelming: Me: "Hi, I have an AC refrigerant leak and my air blows warm. I need you to replace the o-rings connected to the AC compressor. I know this is the issue because there's a visible refrigerant leak/stain on top of the compressor. Also, my car make and model is notorious for this particular AC leak. Could you fix this?" George: "Ok we'll take a look at it." I come back to pick up the same day... Mechanic: "I filled it back up with refrigerant and dye because you have a 'pinhole' sized leak somewhere I can't find. When the refrigerant runs out and the air blows warm again, come back and see us so we can check it out." Me: "Okaaaay?" Me: Gets UV light to see the dye the put in, the dye confirms what i originally told them, i replaced the o-rings myself after air blows warm and refrigerant leaks out again. While they may do decent work overall, I will most certainly never be back because they gave me a band-aid solution and did not address what I initially told them to look at. I could've have gone to AutoZone and filled my car with refrigerant and dye for 2/3 the cost of what they did. I contacted the shop and sent a very professional message asking for a way to resolve the matter. After a week of no-reply, here is my review. 1/5 stars and would NOT recommend.

Went to get headlight fixed. Said they would order the parts and call us. Never called and when I…read morecalled them they kept telling me they were waiting. Forever? Never heard from them.

Great Service, Every Time!…read more I've been to Palm Beach Tire Pros a few times now, and today I finally decided to leave a review. Every visit has been smooth, and this time was no different. I ordered a tire on Thursday morning, and they promptly called me Thursday afternoon to let me know it had arrived. I told them I'd be coming in Saturday morning, and they advised me to come as early as possible to avoid long wait times. I was even reminded to check for my wheel lock key before I leave the parking lot which I really appreciated. They always provide great customer service and handle everything in a timely and professional manner. It's rare to find a shop that's consistently reliable and communicative, and that's why I keep coming back. Highly recommend if you need tire service done right!

Picked up a large machine bolt in the left rear tire. Steven…read morewas able to remedy and repair my Michelin tire in a short time and have me back on the road! This is the place for TIRES and great customer service!

Talk about customer service! These are the people to bring your car to for any kind of wheel or…read moresuspension service. I was recommended them by a friend and I will never bring my car anywhere else for alignment ever. I brought my Lexus in for an alignment because my front tire had some cupping on it. I dropped it off at Weber and after about an hour I got a call back from them saying that they couldn't charge me because the alignment was spot on. Any other shop would have charged me for nothing.

I appreciated the professionalism of the staff. The repair was completed correctly, and they…read moreanswered all my questions. The only issue was the waiting time.