Great place to have your car serviced. Larry says he'll have it done at a specific time and he…read more does. Dennis is great, he will find and fix your maintenance need. They never waste your time or precious income on repairs you don't need. They care about you and your car, I love this place, GOD BLESS SCP Automotive, a repair shop you can count on!!!

I brought my car in because the airbag light turns on after moving the passenger seat. They scanned…read morethe car, confirmed there was an airbag issue, but offered no real diagnosis or fix. They recommended replacing the battery, charged $150 for it, and wanted another $150 just to install it. I declined the install and later confirmed that replacing the battery did NOT fix the airbag issue, making the recommendation unnecessary. They also suggested the airbag issue might be a recall, which they could have easily verified using my VIN--but it was not a recall. I also asked them to look at a rear leak and was told to pull a drain plug and then referred to a body shop because they didn't know how to fix it. I paid $120 for diagnostics and walked away with no solutions. Unfortunately, this shop has gone downhill over the past few years, declining from a great place to one with weak diagnostics and questionable recommendations. Customers who aren't car‑savvy could easily overspend here. I won't be back.

We recently purchased a vehicle for my daughter. Although the price posted to the car was higher…read morethan what we saw online, they honored the car price that was on their website. We thank Mark for showing us the car during our first visit. We also thank Bo for doing the sales paperwork with us, and for answering our questions, when we returned to purchase it that same day! We received professional and courteous service. They also offered us a beverage during our visit. Everyone, from the sales team to the manager, made our visit a really great experience. -The Bass Family!

worst experience by far I've had when purchasing something. salesman lied about what financing rate…read moreI was approved for after I had taken a day off work and was 2 hours away out of a 4 hour drive. then told me it was a "cashless dealer". do not recommend this place at all! Lucky I fell in love with the vehicle because if it weren't for that I would have never purchased it from here

After a frustrating experience with a previous shop that failed to fix my car (2011 BMW 328xi), I…read moredecided to take it to Specialty Motorwerkes. From the moment my car was dropped off, the staff was professional, helpful, and friendly. They took the time to explain what was wrong with my car, what needed to be done, and why. I really appreciated their transparency and communication throughout the entire process. Not only were they easy to work with, but they also completed the repairs quickly and efficiently. Now, my car is back on the road and running well. I couldn't be happier with the service I received. Update: It's now been about 2 weeks since I got my car back and everything had been working fine, no lights on my dash whatsoever. Unfortunately ,my car broke down (went into limp mode) again. So, they fixed general issues, just not the issue causing it to breakdown. I thought about taking my car back but when my father called the first thing out of their mouths was talking about a charge for looking at it again. This being the 2nd shop I had taken it to and the 2nd time I was failed by a shop, I didn't really have the means to spend another few thousand on it. Very upsetting, I was considering this shop to be a go to for me.

Perhaps the new 'Specialty' is trying to rob customers instead of doing a fair service at a decent…read moreprice? DO NOT look at reviews older than a year; that's apparently the prior owners who actually worked with honesty and integrity. My van went in with what I already confirmed was 2 bad relays, a bad fuel pump, a leaking power steering pump (Toyota used ATF back then, which is highly corrosive) and a dead alternator from the PS leak. Unless you supply external power, it was key dead. With power, all primary safety items such as, lights, front wipers, signals, blowers front and rear, power windows & locks, buzzer, horn, and the radio work. The cruise control does not work due to an illuminated BRAKE on the gauge cluster disabling this for safety. I believe it's the emergency brake lever needing tightened, and a weak brake cable that might need replaced soon. On a bottle the van cranked started ran and held idle without issue. I- like many- assumed this was the same shop as it used to be. RUN! AVOID!! Dalton called a week after it was dropped off (and the van NEVER moved, the tires aren't marked by chalk but I confirmed their drop off position visually) and proposed orally $1197, (I repeated it twice and wrote it down) to replace the fuel pump, fix the AC (provided it didn't need an evaporator, oil to convert to R134- a common and uncomplicated process if the a/c system leaks have been remedied). I was highly concerned they didn't see the obvious ATF coating everything stemming from the PS leak, but Dalton said they'll go ahead and do the fuel pump and adjacent electrical, with the PS leak and full A/C cost TBD. Not unrealistic with a 40 year old vehicle, I figured if it needed converted to R134, they would need to replace the accumulator, need a conversion kit, have to replace any leaks in the AC system... this section was indeed left open. However... he NEVER gave the quotes in writing at this point and by law I should have been entitled to those to see what he was saying on the phone. There is ZERO POINT putting another new alternator on without actually fixing the issue. NONE! He assured me on that 8/29 that he would be directly in contact when the PS issue was verified and quoted out. Nothing for nearly another week, so on 9/3 the van again was visually confirmed as not moved. I call for a status update. No mention of the supposedly 'approved' additional charges at that time. Nothing in writing... 9/4 he calls back and the 'initial' cost somehow went up to $1917 (again- nothing was provided or agreed to in writing at this point) and now we're looking at upwards of $3200 with no guarantee of the scope or scale of repairs- saying it may end up more. What was NEVER agreed to was the fuel system costs that only NOW SUDDENLY appeared after I rejected the $3200 quote. In their system he is able to manipulate what I supposedly agreed to, to show as "agreed" and checked off. That's right- his own software gives him the ability to back up his lies!!! PROFESSIONAL CON ARTISTS!! There are zero part numbers in their supposed 'estimate.' No labor times; no credits for overlapping operations (such as if you take of an alternator, the belts already have to come off). An honest and transparent shop will always be up front with you and disclose these things. Good techs make more money by being accurate and efficient with diagnostics and repairs... So just to recap: he is demanding $685.01 for a van that has NEVER had a wrench turned. He checked off without my authorization a $467.56 charge for "additional time you approved last we spoke." Dead lie here... So I proposed 2 hours plus tax to be done as-is where-is; there was a mutual expectation up until today that I'd have a van running, starting and stopping, and at least a full picture of A/C costs estimated for somewhere in the neighborhood of $1200 plus some shop fees taxes etc. Nope! Now he says I have to pay in cash (knowing this is EVIL!) AVOID AVOID AVOID DISHONEST PEOPLE

I had an issue where the exhaust pipe broke due to rust between the engine and the muffler. I…read morecalled Big Al's and communication was great during my initial phone query, drop off, when they called with the estimate and during pick up. I asked them to also provide feedback on overall rust condition under the vehicle. They took a look around and gave me a thumbs up. I appreciated the extra service. Overall the service was done quickly, the cost was reasonable and the initial estimate was accurate.

I took my 2005 pickup truck in for an exhaust system estimate and dropped it off. I advised the…read moreguys at the counter that because it's a high mileage vehicle I'd appreciate if they can keep the price as low as possible. They gave me the feeling that were truly listening to me, making eye contact and were very courteous. They pulled it in almost right away and on my way home they called with an estimate surprisingly low and explained how and why they were able to keep it at a minimum. I gave them the go ahead and less than two hours later they called to say it was done. They also texted an app to me, making the credit card payment process super easy. My truck is so quiet now I'm afraid I'm going to hear whatever else may be wrong with it (smiling). I am totally sold on Big Al's and have already started spreading the word to my friends and family. In one afternoon they restored my faith in the service industry that there are a few businesses that are actually focused on customer satisfaction. Thank you Big Al's!!!

stopped in yesterday after work to get a quote on replacing the flexible joint on my Silverado…read moreexhaust. They gave me a good price & said they could do it now. I was there 45 minutes & it was done. They were super friendly fair pricing. i talked to a couple long time customers while there . They both had a lot of work done there over the years & it was the only place they trust. If I have any automotive problems I think I found my shop.

Muffler Bros was recommended by a friend. I took my 2016 GMC Yukon to them to replace a burned out…read moreheadlight. The owner Bryan was the nicest, most professional garage owner I have ever dealt with. I requested that both headlights be converted to LED. He had me in and out in no time and a very reasonable bill. He has all my future business.

He is good at simple mechanical items. His knowledge may be there for internal mechanical items but…read moreattention to detail is lacking. My vehicle came back missing bolts cut gaskets and body seals that now let exhaust fumes in the vehicle. The drivetrain rattle is directly due to not aligning components when reassembling.

Made the mistake of taking my truck here to have the sun roof closed after the switch stopped…read moreworking. Not only did they keep my truck overnight without warning me but returned it with the interior covered in grease and damage to the headliner. It rained over the weekend which revealed that they did not close the sunroof resulting in water leaking through and further damaging the headliner. I went in the next day they were open to voice my concerns and they stated they'd fix it and be careful. After returning the truck later that day I noticed the high beams were stuck on the on position. A Reputable mechanic discovered that they broke the high beam switch when attempting to remove the pillars to access the headliner. I would not recommend taking your vehicle here. If they do not know how to do something they will not admit it and will not take responsibility for damages on their part.

You know - If you look at previous reviews that are from 6 months to 1 year apart, you HAVE to take…read morethem with "a grain of salt". Most HAPPY customers DON'T write reviews. It's called "negative review bias" (look it up.). Negative customer experiences are TEN times more apt to "dis" a business. I know. I OWN a business myself! That's why it's SO easy to see a business drop from a 5-star rating to the basement level. Anyway, our Schmitt Mazda salesman, AUSTIN BEAVER, was phenomenal and made every effort to secure the best "deal" for our now "new to us" pre-owned Mazda CX5. While it is truly a "seller's market" at this time for this particular vehicle (high demand!), Austin did all he could to get us rolling -fairly- in this fantastic car. They even took our "crippled" trade-in at a very reasonable value! Another feather in the cap for a highly rated brand! Want a Mazda? Jeff Schmitt is THE place to start. Then, shop around if you'd like. You'll be back. WE did! Oh, then when after you drive off in your shiny new-or-used car, change the statistics and write them a GOOD review. Happy driving!

It's Buyer Beware at this place! We were new-car buyer…read morenewbies and boy did they see us coming. We were fortunate to get away from there. They should require all employees to wear masks. We wanted to buy a $30k car and by the time they were finished it was a $40k car! Oh the finance woman will say, "we're completely transparent!" About as transparent as Musk. During the process she'll explain the extras, but they are never called extras, because they've already added them without your consent! If you start to ask about the cost she quickly says, "It's included!" Right, wink-wink. Just remember that they can only add tax, license, and doc fees. Doc fees in Ohio are $387.

Terrible place scheduled oil change for 930 and over 30 minutes later still haven't touched itread more

I took my 2011 car to examine the AC belt that was making noise. They wanted $850 to replace the…read morecompressor. Since, the car is so old and maybe worth $1500, I declined the server. Well, they charged me $140 for looking at the car. I paid less for a doctor exam! Alway ask how much they charge for looking at the car.