My dishwasher wasn't draining. Quinton responded quickly and came to assess the problem. He did a…read morethorough inspection, determined the problem and suggested a solution Great communication. I highly recommend this service

Electric Dryer-Cannot recommend. Courteous yes Timeliness yes Diagnose yes Did not fix because he…read moredidn't pull the dryer out to check the flexible tube being clogged with lint. Charged the service and diagnostic call fee. Second appliance company came and did the diagnostic but also pulled dryer forward and used a long brush to clear the lint. Photos are second repair company not Empire.

I had a problem with my Maytag Refrigerator Ice Maker. I called Select Home Warranty (SHW) to get…read moreit repaired. They assigned my claim to Coldzone Repair. Coldzone came out & spent less than 20-minutes 'fixing it'! The repairperson told me it would take 24-hours for ice to be made. After 24-hours... nothing! After 48-hours... nothing! For the next two weeks, SHW gave me the runaround. They initially gave Coldzone the go-ahead to order & install a new ice maker. When Coldzone got the new ice maker SHW then denied the ice maker was covered by my top-of-the-line coverage claiming my ice maker was an after-market addition. Even after I sent them the section in my policy that expressly says they cover ice makers and pictures of the ice maker & and door dispenser for ice & ice water they denied it's! That's when I sent complaints against SHW to the State & Federal Consumer Affairs Departments & the Better Business Bureau! ENTER BIG AL'S APPLIANCE REPAIR. On December 30th I went to 'Angi's' App. looking for a local company to fix my ice maker. Immediately I was given the name of 4 local companies that repaired ice makers. Big Al's Appliance Repair had the greatest number of 5-star ratings so I called them. I was expecting them to tell me someone would be out sometime after New Years. Instead, I was told Al would stop by between 4 & 6 pm that afternoon... and he did. Al was at my front door at 5:35 pm on the 30th with his tool cart. He came in, checked out my ice maker and showed me the problem... I needed a new unit. The diagnostic fee he charged was waived because I told him to go ahead & order a new one. I expected him to tell me he would return sometime after the 1st of the year and again I was wrong. He told me he would be able to install a new ice maker the very next day. At approximately 12:15 pm he was at my front door with his tool cart and my new ice maker. By 12:50 he had replaced my ice maker & it was making ice. Once again he again explained & showed me what he had to do to install the new ice maker and get it working! The total cost was very reasonable and Al, unlike the Coldzone Repairman, left the work area spotless. I already told Big Al he was now my go-to appliance repairman and will refer any & all friends & relatives who need appliances repaired to Big Al's Appliance Repair.

First off... Al called a few minutes before he arrived...to…read morelet me know he was on his way. (Very impressive.) Then when he arrived, he was pleasant....AND KNOWLEDGEABLE... AND his pricing is VERY FAIR. On top of all this, he is HONEST. I highly recommend him. Ruby Boico...Lake Worth, FL

Jose was prompt, excellent knowledge found problem and was able to give me a fixed price for parts…read moreand labor on first visit. Returned in a few days with parts ordered and completed the job. I have already given his card to two of my neighbors. I will call him the next time I have any appliance in need of repair. Highly recommend Alton Appliance Repair.

I recently had Alton Appliances come to my home to repair my ice maker. It was constantly getting…read morestuck & the ice would keep coming out & dropping all over the place until i manually pulled the lever out with my hand. It was soooo annoying. Especially when visitors would come over & go to use it. Of course they didn't know the trick so it would be an annoying mess. I called my home appliance warranty company who I was paying every month & they said they don't repair ice makers on the fridge. I called Alton Appliances & Mr Jose showed up & repaired it the same day and it has been working properly ever since. He was polite, professional & solved my problem with ease & was very reasonable. Thank You Mr Jose. . I highly recommend Alton Appliances. .

Our Samsung dryer didn't heat up when tumbling, we of course You Tubed what could be wrong and then…read morewe're pretty sure it was the heating element. After going back and forth whether or not to buy a new set we decided we would have it repaired. I came across General Appliance Service on Yelp and like the reviews. They charge $79 diagnostic fee that can be applied toward the repair. I booked online for an appointment the next day! It was very easy and received an email confirmation. Rob came out within the two hour window as quoted. Very personable, knowledgeable and wore a mask. He quickly got to work and diagnosed the problem as a bad heating element. He had the part in his car so after a fair price he got to work fixing our dryer. Excellent service from him and his coworker Moriel (not sure on spelling), completed the job quickly and also left the place tidy. Highly recommended!! I posted on social media but couldn't find their IG account.

Service man came to house for Bosch dishwasher problem. Left without addressing problem but kept…read morefee. Ensuing calls were not returned. Totally inept company. Beware if you use

Knowledgeable technician very thorough neat and polite reasonably priced and used original…read moremanufacturers parts

The water in our fridge was coming out slow so we called Romano to check it out. They told us that…read morea valve needed to be replaced. To replace the valve they cracked the back of our fridge and didn't tell us. They also damaged a shelf that they removed during the repair and didn't tell us. Now the shelf falls down every time we open vegetable drawer. We called the owner to have them fix the issues they caused and he grudgingly came out and complained to me the whole time that there was no need for him to fix the cracks in the back of the fridge and even tried to convince me that the shelf issue, which never happened before, had nothing to do with the repair tech who also cracked the back panel. He expects me to believe that it is a pure coincidence that the issue started immediately after the tech left. What a liar. Not only that, but changing the valve made almost no difference in the water flow, so we changed the filter just to see, even through the light hadn't come on yet, and the flow was back to normal. I don't recommend this company. They don't know what they're doing, they do poor quality work and the owner is dishonest and has a bad attitude.

Just have a bit of patience with the communication due to a bit of a language barrier, but once…read moreyou've been scheduled, they showed up on time. The installer was super clean, and put my items together with care and professionalism. They gave me a flat rate which was very helpful due to most other companies charge by the hour. Very satisfied with the service and would recommend them to anyone else looking for furniture assembly. Thanks to Eduardo and his team.

Eduardo was amazing. Watching him mount our flat screen TV on the wall with concealed wiring was…read moreentertaining. He worked expeditiously and expertly. Unlike most contractors we've hired in the past, he contacted us to tell us he was on his way. He was extremely neat, using a dustpan to collect any dust he created. We will use him in the future.

Said he put UV light in (lie) Could not find his cfm…read moremeasurement tool We trusted him and missed work and he missed three appointments. We spent a fortune and now have to get work done to correct his incompetence. Definitely do NOT recommend.

HIGHLY UNORGANIZED EXTREMELY RUDE…read morePOOR COMMUNICATION I started planning my move by hiring cleaning service, movers and HVAC cleaning on September 5. Sydney put me down for an appointment on the 18th of September. The morning of the appointment at 6AM, I HAD TO CONFIRM. He said that he was running late on his appointments, and could I do a noon appointment instead. I said no problem. At 12:15, I called Sydney asking if he was on the way. He hesitated to respond. Again, I ask if he is on the way. He once again hesitated. I asked again, and he responded that his tech was still in Stuart. My new home is in Lake Worth. When I started to panic thinking I would have to wait around for another couple hours, I told him I would be there until 2PM and hung up. He called back and SAID HE WAS FIRING ME. He said he didn't appreciate me raising my voice. I could not believe his lack of communication or that after all my careful planning that he would fire me. PLEASE DONT WASTE YOUR TIME MAKING AN APPOINTMENT WITH THIS COMPANY. It was the worst Yelp experience I have ever had.

Very disappointed in the service from this business. The "repair "man was prompt, but he was on the…read morephone taking calls most of the time! I have a non functioning ice maker and he didn't know where it was located!!! So he never checked the ice maker itself. On the phone he told me that the call would be $55.00 because of Covid but charged me the original price of $89.00! For all I know, someone is impersonating a repairman. His name is Tony. Take my advice, don't call

I called yesterday and spoke to Tony, who gave me an appointment for today between 1 and 4 pm to…read morerepair my washing machine. He said he would call 1/2 hour before. I stayed home. He never called or appeared. I called and left a message about 3:30. I have not received a return call. So much for Appliance USA and Tony. I have made an appointment for a Sears technician to come out on Tuesday. Sears Home Services has never disappointed me. I gave a one star rating only because this program would not allow me to give no stars. I finally did receive a call back message in the evening, apologizing for having had emergencies and offering to come tomorrow morning. No thank you. If he wasn't able to make it, he should have called to let me know and reschedule. I'll stick with Sears.