The process of securing an appointment was painful and the prices are eye watering but the service of the technician who came to fix my A/C, Joshua Brown, more than made up for it. Joshua was polite, patient, and went the extra mile to ensure that my A/C came back online as soon as possible. He took the time to explain the importance of routine maintenance, talked me through the repair process, and proceeded to drive all across town gathering the necessary parts needed to complete the repair. The amount of effort that was demonstrated is why I will continue to go with fix-it 24/7. For something as expensive as an HVAC system, the peace of mind that comes from having a technician like Joshua is worth the price. read more

BEWARE: Our experience with Fix It 24/7 continues to be a complete nightmare. Update as of 08/31: We received a call from general manager, Michael Current. In addition to raising his voice at me, Michael did not inform us of an internal investigation nor did he address the fraudulent signatures and inadequate ceiling repair. Since writing the initial review and this update, we had another company inspect our system. They found Fix It 24/7 did not complete the work we hired them to do initially, leaving multiple duct lines untouched, and improperly installing the duct lines they did attend to. Michael told us this company's findings were incorrect, and only offered to send additional technicians from Fix It 24/7 out for a third time to fix work they have repeatedly presented as completed. He hung up the phone after seemingly growing frustrated. Fix It 24/7 seems to have been untruthful at worst or negligent at best. This is not acceptable. We are still awaiting Fix It 24/7 to make this right. read more

Our AC unit went out. We called and had a technician scheduled for the next morning. Come that morning, no information was communicated to us. We waited all day until the evening when Customer Service texted us saying no technicians work the following day. Okay? But we were on the schedule for today, right? The worst part is, we called several times trying to get ahold of someone but instead were sent to a chat bot. Will never be using them again. read more

Fix-it 24/7 charged $89 service fee, $296 for 2 pounds of refrigerant, $110 to defrost evaporator coil, and $552 for a leak check. $1,049 to tell me I have an evaporator core leak. Technician was at the house for 2 hours! I wasn't told it would be $552 to snoop for a leak. This pricing is outrageous. read more

I don't know where to begin other than to say the service with Air Max was great until they sold to the Fix It Group. I prefer doing business with organizations who treat customers fairly and behave in an ethical manner. For those reasons, I am now looking for an alternate HVAC and plumbing service provider. Fix It Group is a large organization acquiring smaller locally run companies like Air Max, https://www.thefixitgroup.com/get-in-touch/ read more

Purchased whole home replacement A/C and Heat Pump for a premium price. Installer cursed and used significant amounts of profanity, in front of my wife. I wouldn't allow another man to speak like that in front of my wife, especially in I'm own home! I would NOT recommend this company for anyone! read more

Emergency response for a water leak Called at 4:30PM. Received a return message at 7:30 PM stating that they don't have after hours plumber. They can put me on for tomorrow Don't believe the hype about fixing stuff around the clock. All they have is an answering service that answers the phone. No actual plumber on call. read more

Fix-It - I think this can't wait until tomorrow. What do you think? - Heating & Air Conditioning/HVAC Near Me - Wando, South Carolina

Prompt response to an emergency request, very knowledgeable technician with helpful suggestions, back on the air in no time with everything fixed, with helpful suggestions to improve operation of my system. 5+ star rating Fred Rogers read more

Fix-it24/7 came to repair my AC was not cooling,the technician was courteous and did a good job. However, their prices are outrageous. I had a bad fan that needed replacing, originally they wanted $2300, I told the technician that was too much and I told him I couldn't pay anymore than $1500. He talked to his boss and they agreed to $1500. Later on he said my freon was low and needed 2 lbs of freon. I asked him how much and he said it would be an additional $400 for the freon. Needless to say, I passed on the freon. I will never use this company again! read more

Do not use this company. They said they would come out, never did, never called. Said their dispatch must not know they had no after hours plumbers. seriously delayed our repair time. read more

Pressure sales is not what I look for in a company that clams they look out for the home owner. I had Fix-It 24/7 come out to give me an estimate on replacing my entire heating and cooling system, in which they did. I informed him I was getting two more quotes (due to this is a lot of money to my family and I) and I would have an answer to him by the next day, which I did. The price they gave me went up over $2000 due to not excepting their do it now. Action like this causes customers to feel manipulated, pressured, and taken advantage of. read more

Company dosent delvier!! Customer care and customer service is horrible. They have cancelled 5 appointments in a row since April. Once for a HVAC systenm checkup - that we were "going too" have bad weather - I laughed as I was flying our on an airplane and no weathr at all. ThIts a money grab - find another. So much for a Preferred status - never get a compnay rep it's always the call in center. They dont care. Customer call center is horrible. Do not recommend - run away. Found another sewrvice compnay. read more

A/C Leaking water. Called over the busy weekend . Gavin Responded Did a great job. Another situation developed Randy arrived quickly came over and fixed all the issues. All around Fantastic Highly reccomended read more

Very professional, quality, honest, considerate, detail oriented. They installed a new furnace. When they finished, they made sure everything was cleaned up and everything was secure. Could not have asked for better service. read more

Ryan was our service technician today; he was extremely professional and courteous. Ryan did a great job tuning up both of our AC units. He was extremely knowledgeable. Max's Fix it should be grateful Ryan works for them!! Thank you, Ryan, for all your hard work today!! read more

Finally got around to having our heat/ac checked. I had called around/checked out supposed deals from other places, but ultimately decided Airmax wasn't going to be any more expensive than anyone else and a friend had suggested them, so I call them. Airmax is efficient and friendly and just what we needed. The service tech was very knowledgeable and even wore shoe protectors before coming into the house...and he passed our dog's scrutiny too! From the start of making the appointment to writing the check, we were 100% satisfied...and trust me, we aren't that easy to please! We were educated, no hard core sales and actually felt we were treated honestly. Definitely the people to do business with! read more

Our A/C was out. We had been given bad information from another vendor. They came out same day and diagnosed the problem. The system needed to be replaced. Because they could not install for 5 days, they re-charged our existing system (which was empty due to a leak) at their expense. The installers were on time, professional, and clean - drop cloths everywhere. We highly recommend this Chris Clifton and the team. read more

Recently our 3rd floor heat pump gave up after 15 years. Knowing that I have a limited lifespan on exact same heat pump on the 2nd floor I decided to get quotes to replace both rather than get stuck in the dead of summer with no A/C on the sleeping area floor. I checked consumer reports which gave American Standard the best repair rating out of all major heat pump brands. So I requested quotes from two AM Standard dealers and AirMax came in significantly less. I am always leery of taking the lowest bid but I couldn't find negative reviews online so we went with AirMax and American Standard. We could not have been more pleased with their work. They arrived when they said they would, were very careful when moving equipment in and out of our house during the installation and Clayton, who originally quoted us the replacement, checked in multiple times over the day and a half the installation took. He also provided us with all the warranty and rebate paperwork we needed for filing. We are very satisfied with the end result and in all of our dealings with AirMax, SC. I would recommend them highly for any HVAC needs. read more

Michael came out on a Saturday morning to repair an AC unit. He offered several options that helped me save some money and prepare me for what I'll need to do with the system in the future. Service was quick and courteous. Good job! read more