Five stars for Jimmy!!! He really came through and calmed my nervy irvies and also helped take off my screen protector. lol. He is also a bike dude they have bikes here btw. Just an all around super nice human being that I definitely recommend to anyone. I appreciate the time he spent with me and he could have charged me to take off the screen protector but he didn't and that was so nice of him. Oh I just remember who Jimmy reminds me of : that skater Tony Hawke! Also the other guy working here named Allen /Eric? told me about a bike coalition group that teaches people how to bike since I don't know how. Looking forward to going soon. In essence:Great store , great people! read more

Excellent service! This is my new go-to spot for phone repair (I break my phones a lot). The pricing is fair, and the repair time was pretty reasonable. read more

These guys are are combination phone repair and bike repair shop. But don't worry, they do great work. I dropped my iPhone 16 and sheared off the lens cover of one of the cameras. I took it to Verizon and they said they had never seen anything like it. The guys at Fix ordered the part and fixed it for a very fair price. read more

i've been coming here for years, they've always been super attentive and quick with repairs. even when i've come back for the same issues, they were very understanding. friendly and efficient staff, my n1 place to go when i need a repair! read more

i give this a two stars only because the guy I spoke to was really nice. Everything else was pretty bad. Got my phone repaired after cracking the screen while in SF for business and he said he could fix my pixel 7 pro for around 200, which was great! Very affordable and was very fast to fix* the problem. *Well the problem is that when fixing the screen the fingerprint reader no longer works, the refresh rate is slower and the batter seems to be gathering more heat when charging. I called another specialist and they told me that with these phones repairing the screens requires OLED and the screen reader which normally comes with a fingerprint reader attached at the price of 480+. So it looks like this guy took a cheaper solution, which was great for my wallet, but put me in a situation that I am down 200 and also need to buy another phone. The other vendor said they could fix this, but recommended at this point to just buy another phone. It's just really frustrating and I wish he would have informed me before repairing my phone that it was possible that the fingerprint reader, refresh rate, etc could have been an issue. No refund was given and was told, that's just how it is. I have no malice towards this company, I'm sure the guy is a honest worker and often is successful in helping people, but again, in the future, if he reads this, information is important given the customer a choice on what steps to take. It's just frustrating because I loved the guys friendliness but I feel taken advantage of... and there is nothing I can do. read more

I was having difficulty charging my iPhone. They said if they could fix the issue without buying new parts, it would be about $70; with new parts about 150. I left it there for less than an hour came back and it was ready to go for just $70, I had no way of knowing if it actually needed the parts so they could've charged me the maximum but didn't. I was very impressed. read more

Got a new phone but was in dire need of connector bits so that I could do all of the things my old phone could. Popped in, explained what I needed, and left a billion times happier with the connector bits I needed. Super chill people, great prices, and really really great vibes. Also, just a hop-skip-jump to the N so you can get back to wherever you need to go. read more

I brought my phone in with what I thought was a battery issue: phone was shutting off randomly, seemingly when the charge was almost out, and I was having difficulty turning it back on. Battery replaced, I went home. Phone shut off; couldn't turn it back on at all! Brought it back right away: real issue was diagnosed as a pinched cable between main circuit board and screen; it was given a new screen to go with the new battery, at a surprisingly low price. So although the battery wasn't really the main issue, it was pretty old anyway and wasn't holding much charge, so to have that replaced as well, both components for near the price of one, was great. The technician (owner?) who repaired my phone is a wizard. read more

They finished the repair in less than 2 hours. Super convenient! The repair tech who helped me out was super knowledgeable. I forgot to ask his name but it says "Henry" on the receipt so that might be it. I needed my screen fixed in order to transfer files / 2FA off of my phone that had just broken. (I wanted to buy a new one anyways but waited too long and this one broke.) I said I wanted a screen replacement if that fixed it but if not then if he could do something to get it working even for a minute so I could enable USB debugging and transfer everything off later. He understood exactly what I meant and seemed like he knew what he was talking about which was refreshing after going to a couple places in the Richmond district where I heard "We only do iPhone screens nothing else" and "We don't do software issues" (when it was obviously a hardware problem). I was worried that they wouldn't have the replacement screen as it was a 5 year old phone that wasn't the most popular in the US (Sony Xperia Z5 compact) but they did. (I might have got their last one.) My phone was showing distorted images on the screen. Sometimes you could kinda tell what was supposed to be there and sometimes it was just garbage. The glue around the screen was staring to fail so the screen would pop out a bit sometimes. At first I could push the screen down at a certain point and the image would fix itself but that stopped working. Some kind of pin connection must have been broken. The screen replacement fixed the issue. I don't know if it's because the loose pin connection was in the screen cable or if just having a properly glued down screen solved it. read more

It's been a month since I came by their store to get my phone battery replaced. They SUPPOSEDLY took all my data in and ordered a part. Told me to check in in a week or 2. Well, every single time I called no one could give me ANY info on my order status and every time I was told I'd get a call back, they NEVER called me back. I wasted a month now because of their negligence. Still waiting for that call back or any explanation. read more

Mike has saved me several times over more than one iPhone. He is so fast, always has parts on hand for my older iPhone and knows his stuff. I highly recommend his phone repair service. Thanks Mike! read more

Michael and Henry provide great customer service. Came in with a phone that wasn't reading the SIM card. They noticed right away that it might have been an issue with the expanding battery causing a loose wire connection to the SIM card tray. The battery was replaced and although I still had issues, Michael was willing to spend extra time to take it apart to inspect it again. The issue was finally resolved when I got a new SIM card from my phone carrier. Overall, Fix My Phone SF went above and beyond my expectations and I would come here again if I should ever need repairs. read more

I ran over my daughter's iPhone XS and it had a demolished screen with no touch input. I brought it into Hennry at Fixmyphone n cole Street and he had it completely repaired within an hour. The rates charged were completely reasonable and the service was absolutely professional. On top of that, I asked for a reciept the next day to satisfy my aftermarket warranty and he was great at providin that for me as well. I wn;t hesitate to use them again, even though there might be a closer phone repair shop to me. read more

They fixed my broken Apple Watch in less than 30 mins. :) Kind, responsive, and will treat you a friendly neighbor. This is why I love Cole Valley. Will definitely be back! read more

This place saved me! I called and made an appointment to come in and completely reboot my phone and turn it back to factory settings. But when I brought it in they were able to figure out the problem and fix it!!! They are a great place to take your cell phone if you are having problems. I will defiantly going back if I need to in the future! Thank you! Fix my phone SF! You guys are awesome! read more

I own a local computer repair business specifically focusing on Mac laptops. I don't do iPads or iPhones. Whenever I get that type of business I send it over to Mike at fix my phone SF. I recently had to bring my own phone to him because it needed a new battery. He got it done while I watched, it took him 30 minutes. He had the part available and He is a pro! If you're in Cole Valley and need your phone fixed for a broken glass or a new battery, fix my phone SF is the place to go. Thanks Mike! read more

They are very quick and not to expensive. They were able to replace my screen in less then an hour. read more

This was my second time coming to Fix My Phone and it was an even BETTER experience than I remember! The back of my iPhone XS was completely obliterated and Henry made it look like a brand new phone. The customer service, pricing, and repair work are incredible. I would never take my phone anywhere else. read more

This place is fantastic. I've now had multiple phones fixed here. The staff is helpful and friendly and the pricing is reasonable given the speed and convenience of the location. They have had OEM parts for my repairs in stock and have completed them same day. Michael and his staff are knowledgeable and friendly. Remember to bring cash for repairs. read more

Fix My Phone SF - Good as new! - Electronics Repair Near Me - San Francisco, California

From my initial phone call these guys were really pleasant and helpful. My Chromebook had a busted hinge and a cracked screen. The guy at the counter was able to source and order parts immediately and once they arrived I brought the computer back in and the job was done in a couple of hours. Convenient, friendly, no hassle and affordable... I highly recommend Fix My Phone SF on Cole Street. read more

I came in a month ago looking to a get a screen fixed for my Android. Though the part was rare, Henry was able to find it quickly and get it fixed within a week. He also noticed that my camera lense was cracked and before I discovered it, ordered that part and fix at a great price! Phone worked greatly but within a month, the touch screen was not working so went, chatted with Henry again. Within a hour, he realized it just needed a factory reset. Superb customer service, repair and pricing. Would recommend their service to anyone. Thanks Henry! read more

Excellent service! Super friendly and competent owner who fixed me iPhone within 5 minutes. My cell phone fell on the ground and it opened up into 2 pieces so I came by and he knew exactly what to do. I'll definitely be coming back for their services. Very glad that they're located in our neighborhood. Thank you! read more

Dropped off my Nexus 6P phone to swap out a battery, drink some coffee next door and 45 minutes later, voila! Almost new phone with a much better battery! Will use it again in a year! read more

Give them a try! I had an iPhone screen problem and they repaired my phone quickly. I really had a good experience! It took 30-40 min and they brought me back my phone. I could say I found a great repair place for my devices! I was happy with the customer service and the reasonable price. Highly recommend! read more

These guys are just crooks. unscrupulous, unethical crooks. I had them replace the glass on my phone. When they gave it back to me they said that there was a 90 day warranty and it seemed to work fine. The next morning not even 12 hours later the screen was all blurry and looked like the lcd behind it wasnt right (which was replaced by them). when I called to ask about it they said they did not have another piece of glass in stock but that it didnt matter anyways because the warranty was not going to cover it. They made this determination without ever even looking at the phone. I asked how they could know that the warranty wasnt going to cover it without seeing the phone and they said that they just did. Unscrupulous, unethical crooks. read more

Fantastic service, fair price, super fast. Replaced my daughter's iPhone7 glass in less than hour. Looks brand new. Highly recommended! read more

Fix My Phone SF - Electronics Repair Near Me - San Francisco, California

Please note that this review is motivated by my feeling that this business deceived me multiple times and did not bother to offer an appropriate resolution when things went awry. This review has nothing to do with the fact that my phone, ultimately, wasn't fixed. It is unfortunate, because I have no issue supporting smaller businesses like this one. The story: My iPhone 6 sustained water damage, which required a new screen and battery. I paid for the fix, and realized that the touch ID wasn't working. I took the phone back and paid additional money to get that fixed. A week later, I notice the screen was not properly installed so I went back to get that fixed. Two weeks later I noticed the battery life was extremely poor when suddenly the phone shut off, and I was unable to restart it. Frustrated, I took the phone back to the store and the technician ran some tests and eventually were able to restart my phone. However, they were unable to discern what the actual issue was - which I found concerning. Two weeks later, the same issue occurred. This time, the technician told me that my phone was beyond repair and the only "refund" they were willing to offer me was to sell me a used iPhone, and subtract all the fees I had already paid from the price of the phone, which I found incredibly unfair. And they were unwilling to budge, even on a partial refund. They pointed to the store policies, which I believe should only apply when the business does their job. What's most concerning is that this business accepts cash only, and I now realize why: you cannot dispute this business with your credit card provider. Moreover, their warranty is only 90 days. It's all set up in their favor, and not in the consumer's favor at all. Further, I took my phone to two separate stores to run a diagnostic and both stores informed me that Fix My Phone did not use genuine parts, and as a result, the parts failed and killed my iPhone. Again, I'm not mad that my phone wasn't fixed - I'm mad that this business deceived me and were unwilling to operate on fair business practices. For iPhone issues, I'd recommend sticking to Apple's Genius Bar. I appreciate that Apple is expensive, but you do not run the risk of being ripped off like I was. read more

So my wife's phone locks up. I had been to fix my phone before and hope that they were answering the phone. Hooray! Mike was considered an essential business I went and saw him (by appointment, social distancing, etc.). He fixed the phone and didn't even want to charge me (I insisted). The BEST place to get your phone fixed! read more

Over the weekend I had an unexpected and tragic family issue come up that required me to have access to my father's phone in order to keep contact with family and close friends. On Sunday night I dropped the phone shattering the display and rendering the phone inoperable. It was a worst case scenario for me with my situation. The next morning I began my internet search for local iPhone screen repair but being the observed holiday for July 4th I was met with no answer on my first 3 attempts. I was pretty much giving up hope at that point and went out to get some lunch in Cole Valley and noticed across the street a sign for phone repair. They were open. I went to the car got the broken phone and walked in to inquire. They looked at the phone and told me, "yeah no problem it will be about 45 minutes to have it ready for you". The price was less than others I researched. I came back in an hour and the phone was charged and looked brand new. Fix My Phone SF saved me today. Literally saved me. They fixed my phone perfectly in under an hour with no notice and on one of the biggest holidays of the year. I am able to contact family and manage all details of my father's death that happened Saturday. Eternally grateful. If you have a broken phone that you want fixed perfectly, quickly, for less cost than most anywhere in the city and keep the process simple, go to these guys. I promise you it is a smart move read more

Excellent screen repair, fair pricing, quick turnaround. Hope I don't have a need to go in the future, but if I do will happily return. I've also had them replace charging ports over the years, always satisfied. read more

Update: Mike says I cracked my screen...yes it did crack but not because of me. It was poor service when the screen was first replaced. It's not about money clearly. I can afford to have it fixed but the issue was that if it had been properly placed, this never would have happened. Oh well. I guess you get what you pay for. Please people, save yourself time and effort and go somewhere better. Holy cow- if I could give less than 1 star, I would. This was the most uncomfortable experience I've ever had an I worked in high end retail for years but this took the cake! I got my phone fixed here about a week and a half ago. I decided to go here because it was a lot cheaper than going straight to apple. (Mistake #1). So I go here and they fix my screen. My interaction with the guy at the front desk was great. He was kind and did his job. Once I got my phone back, I realized that the screen was a little slow compared to the original but I figured it was what it was since it wasn't an apple screen. I'd live with it. Flash forward to yesterday, Thursday. I'm at the park with my kids. Phone in back pocket. I bend over to pick up my kid and go to grab my phone and the screen has gone half green and black. I can still see stuff on the screen but it def needs replacing. Immediately I call "fix my iPhone" and talk to the guy at the store, he's nice and tells me to bring it right it. So I rush over and I'm happy. I have a good attitude and hope to get it fixed with no hassle. Once I get inside, story completely changes. The guy I spoke on the phone with looks at my phone and hands it's to the owner. This is where sh*t hits the fan. The owner, mike, looks at my phone and legit says "you dropped it, it's cracked, I'm not gonna replace it for free, listen, it's dropped". The entire time I'm telling him with pretty tears in my eyes because he is becoming so hostile at this point that I didn't drop it and that it has no drop marks because it's never been dropped. He then says let me show you something, grabs a pair of scissors and starts stabbing my phone to prove that it is indeed cracked. My face went blank. I look at my phone and half the entire screen is now black. Mike found a way to make an already shitty problem, worse. And when I said hey that's not good he said "well it's already broken. You need to replace it anyway". I was shocked. He the proceeded to yell at me to get out of his store. The best part was when I finally said okay I'll get it fixed, I told him I'd take the cheaper screen since it was all I could afford and he starts laughing at me. The most horrible experience I've ever had in retail. Will never be going back. Mike is a misogynistic man with no concern about his customers, only cares about make money. I sincerely hope this guy gets what's coming to him because he deserves it. read more

I am so grateful this business is still here. With all the pandemic problems and losses... I brought my phone here yesterday..expecting the worst..meaning it was beyond repair. But no..Mike , immediately determined it was ok. I needed a new charger and cord ... To be able to walk into a store , with an enthusiastic person happy to help.. And in my neighborhood... about 6 blocks from my house . Priceless ! read more

I really messed up trying to replace the battery on my older iPhone 6S. Took all the bits and pieces to the Genius Henry at Fix My Phone. He took one look, said 15 minutes, very reasonable price and a cup of coffee later my phone was back up and running! No lost data, new battery runs great, he even recycled the old battery. Cannot recommend this shop and most especially this guy Henry enough. I hope his boss is paying attention to what a terrific asset he has in his employ. Thanks Henry! read more

My Samsung Galaxy S4 wouldn't boot up. This was the second place I tried. Emailed Mike but wasn't getting a definite answer so I made my way to the store. I think it was Anthony that was there that day. Filled out a repair form with name, address, number, cellphone info, etc. No charge for diagnostic. Said come back in 30 minutes. Unfortunately, Anthony was racking his brain and couldn't figure it out. Think he called Mike but he didn't know either. They can do basic repairs like cracked screens, home button replacement, charge port replacement, audio jack replacement and etc. In defeat Anthony, gave back my phone and gave me the impression that my phone was a goner for good. Good thing I looked for a 3rd opinion! Found another repair place and surprisingly my phone got fixed. Mike or Anthony if you are reading this, it was a power button on the motherboard that was fried. Thank you for your time though! read more

Fix My Phone SF - CASH IS KING! - Electronics Repair Near Me - San Francisco, California

Very helpful (if busy) store - I needed a quote for insurance as my phone had died. Michael happily looked at my phone and gave me the written quote I needed for free, despite the fact he was super busy with multiple other customers at the same time. I wanted to give him money for this service but he wouldn't accept it. So I never hope I need his services again (after all, who wants a broken phone) but if I do I'll be over there in a flash... read more

I would like to warn everyone that they do not give you new parts. I have a battery replaced that was completely awful. Upon opening it (at another store) we discovered that there was no apple logo on the battery. So I brought it back requesting a refund since I never authorized a refurbished battery. The owner was so upset at my "claim" that he yelled at me "I BUY THESE BATTERIES STRAIGHT FROM APPLE" yeah? Where's the logo. Why did another store tell me it was refurbished? Apparently many people have this issue. Just go to apple. read more

I had a broken headphone adapter stuck in the headphone jack of my iPhone 6. Stuck. So stuck. Visit #1: "Hey guys, no one else can get it out - can you?" "Yeah, it's really stuck in there. Come by on a weekday when our main guy is here, maybe he can do something." In between: I do more research. Found that you can replace an assembly in the phone which includes headphone jack. Part costs $30 from extremely reputable online dealer, "Ifixit". I order it. Visit #2: "Hey man, can you replace a headphone jack assembly on an iPhone 6? I have the part in order, should arrive tomorrow." "Yeah, no problem. It'll be $55 labor." "Cool, I'll come back." Visit #3: "hey, I talked to a guy here yesterday who said he could replace my headphone jack assembly."(Snotty kid see's I have the part in hand) "We don't install other people's parts" "Ahhh.. This is from the most reputable parts store. Its still sealed in the packaging. The guy I talked to yesterday said it wouldn't be a problem" "(Attitude increasing) We don't install other people's parts, it's a liability issue." "Can I just talk to the guy who I saw yesterday? He was willing to help me." "He's not here. But still doesn't matter. We won't install that part if you didn't order it through us" At this point I go home. Open a bottle of champagne. Turn on the Democratic Presidential Debate and proceed to open up my phone and swap the damn thing myself by following instructions online. Works perfectly now. And I saved $55. F--k these crappy attitudes of elitist nerds. People come to these mom and pop shops because of the terrible service at Apple stores. If you want to survive you had better up your game and not turn people away who come in ready to hand you money. read more

The owner of this store profiled me the moment I walked in looking to replace my iPhone case. I felt so unwelcome I just walked out. I wound up buying a new case for much less online. So much for buying local from an independent merchant. I am pretty average looking and am up on my daily hygiene. My clothes are not rags and generally I smile a lot. So I am pretty sure it didn't have anything to do with me. Maybe he just took whatever it was out on me. Oh well, I know not to return or recommend this place to anybody. His loss, I have a brand new case I am very happy with. Update: from the mans reply/comment I am certain now that this had everything to do with him and nothing to do with my conscience. Blaming customers for having a negative experience in store is epic egotism. Stay away, that is my advice. read more

My world was over as I knew it yesterday at 5:26pm. S4 falling from my pocket to her doom was like dropping a hyrdo bomb to my heart once I knew that her face was shattered, in a haze of dots and lights, hardly able to recognize my reliable and trusty S4, if it wasn't for the scars left behind from a whole year's worth of everyday battle with me. There was still so much I wanted to do with S4 like finishing that Yelp review, taking snapshots, finishing that intimate chat on Whatsapp with my lover, whole mess of other things, and having S4 back that ass up for me one last time so that my beautiful memories wouldn't go in vain. I was in a state of mental paralysis staring down at her. Once I came to my senses, I quickly plugged her into my notebook to see if we can back her up, but her memories required a password. With her face totally smashed she was not able to recognize the password. So next thing I could think of was taking her to an emergency room. After I frantically did some research online, I found Fix My Phone located in Cole Valley. I'm familiar with their work since I have brought my ex partner iP4 in here one time after she was left breathing her last breaths from drowning in delta waters. Somehow, the doctors at Fix My Phone were able to bring her back to life with new parts while keeping her memories alive. Once again, I found myself at their mercy. As desperate as I was, the doctors here still took their time to explain to me options of replacements and possible surgical procedures. They used OEM parts and charged a very fair price for the service. I did my own share of research on price parts prior to walking into the emergency room and the price they quoted me was the exact same price I found online for a new Samsung OEM face... $134 and an extra $50 for their service and expertise at this particular procedure. They asked me to give them time as they operated on S4. I waiting in a room called the Ice Cream Bar just steps away which calls for another review fairly shortly. It was such a sweet pleasant wait in such a dire situation. The operation lights turned off and I made my way back to the operating room. The phone doctors gently handed her back to me looking the way she did before the accident. She was good as new with zero recovery time. I was so overjoyed that I quickly put her bluetooth back on, played Jason Mraz's 'I Won't Give Up' on her Spotify, and anxiously backed her ass up, so that every moment in a snapshot could be savored until the end of our time. Words can never express how much I appreciate your time, care, and expertise. I'm sure we will cross paths once more when darkness comes visiting my sidekicks again like it always does. We will never fear that moment as long as we have you. Thank you phone doctors of Fix My Phone. 5 stars. read more

I have never had a worse service or customer service experience than I just had at this establishment. I went in a couple weeks ago to get my screen fixed, which was done well. Then immediately upon getting it back my phone began to freak out when I was listening to music/video, pausing on it's own, jumping in volume. And this was across apps (Spotify, Youtube, Netflix, Hulu) and connections (WiFi & LTE). It also will randomly pull up Siri without my pressing anything. On top of this the power button was suddenly loose and pressing it would sometimes pause what I was listening to rather than turning off the phone. Sometimes when I unpause the audio would start to come from the phone speaker rather than the headphones I'd been listening to it on. I NEVER had any of these problems before I took it into Fix My Phone. I mean the occasional pausing when a signal dropped but not having it pause five times during a 3 minute song! But they offer a 90 day warranty so no problem right? Today was the first time I had a chance to bring it in. From the beginning I was treated like I was lying, already the excuses started, "Well, whatever is the problem it's not connected to the screen." I kept saying that this problem only started after I got the phone back from them. Finally after a back and forth where he tried to convince me I was wrong and I was insisting that they look at it. Finally he decided to check it out and took my receipt from the original service. I went back three hours later (sacrificing my lunch time) and they said that none of what I said was happening. I mentioned that I often use it when I'm walking around my house or too work and maybe movement had something to do with it. The man insisted it was the connection dropping out despite the fact that it had never happened before and it would also happen in strong wifi areas. Also isn't a phone supposed to work as you move, that's the point of a mobile phone! And if it could do this no problem before you opened it up and fucked with it? Why is it suddenly having connection problems? I took my phone back as they said, "We'd love to fix it but there's nothing to fix." basically accusing me of being a liar. For what gain? No damn idea. I left though they decided they would be keeping my original receipt so now I don't even have that proof. Usually I would just turn to my credit card bill but since they only accept cash (don't think that's unplanned at all, how easy to tell people they need their bad receipt and leave them no other way to get evidence). I just don't understand how it's a coincidence that something is wrong with my phone that they have no idea how to figure out that only started after they took a look at it. I'm especially pissed because I just got this phone less than a year ago and I think it's only a matter of time before this problem gets worse or I get so frustrated I have to get another phone. I'll also be filing with the BBB (Better Business Bureau) and I urge all of you too as well. I don't know if there's any way to make this right but no one else should have to suffer through their bullshit. read more