Avoid - Payless Auto Repair Center (Staten Island) My…read more70-year-old mother brought her car here for what appeared to be a simple muffler bracket issue that was causing noise. The shop told her the entire muffler system had to be replaced and instructed her to pay cash, charging her $580. After the "repair," the car was worse than before. Strong exhaust fumes were entering the cabin, making her light-headed, and the check engine light came on, which had never happened prior to their work. When I returned with her to address the issue, the mechanic never used any diagnostic equipment but immediately blamed an O2 sensor. He also told my mother he did not charge sales tax, yet the paperwork clearly shows tax was included. This experience was deceptive, fraudulent, and like a complete rip-off, especially toward an elderly customer. Instead of fixing the problem, the shop charged a large amount of cash and left the vehicle in a dangerous condition which it did not arrive in.

Called got a price, the customer service was great. I came in for oil change by far the cheapest…read morefor synthetic oil. They top me off all fluids and put air in tires.

Needed inspection quickly as i was overdue. Called and told them id be there at 3 but i was late so…read morehe told me to come back at 5. I was taken right away and out in 15 min. He recommeded a liner to cover my window washing fluid container and said it would be 150. I looked online the part and clips are like 25$ so ill probably do it myself

I wish I could give them zero stars. I was in a bind and needed to get my car inspected at the end…read moreof April and was going to try another mechanic that has a lot of good reviews on Yelp, but they were unexpectedly closed on Saturday and I needed to get it done, so I thought let me give this place a try. Sandy hit on me immediately telling me I had to "give him a hug". So I ignored it, but then when I came to back pick up the car later he said it again!!! I said something really stupid because I was on the spot and just couldn't think fast enough and I regretted it as soon as I said it. I said, "I charge for hugs" so his response was to say well "then I'll get a massage too" EWWW!!!! and YUCK!!! On top of that he said I had an exhaust leak, which I knew I did, but it was a minor one and he charged me $190 to weld in a new pipe because he said it wouldn't pass inspection without it, which I guess is also reasonable, but I am pretty sure whatever he did is starting to go bad again already. I can hear it starting to go again... He also tried to tell me I needed struts and all kinds of other stuff that I am pretty sure I don't need and gave me exorbitant rates to fix them. Needless to say I will never be going back there again.

Routine Collision…read more We were ready for the repairs to take a little while. Can't speak to the value to be honest, just wanted the car back. A month to do any repairs is simply not acceptable. Nothing prepared us for this ordeal. Just to reiterate, we have been to many garages in many towns and cities in this country. This was the worst experience Ever. Simply unbelievable. Minus 10 stars. Never use this car repair garage.

Worst Service Ever Terrible Customer Service Held My Car For Months Every Week They Tell Me A New…read moreLie No Time Frame On When I'm Getting My Car Rude On The Phone

Worst "repair " shop I've ever dealt with. Every time I get an inspection I pass but wind up with…read more10 new issues with the car. Then Pete wants $650 for a $300 part and $150 an hour for a 30 minute job but he takes 4 hours to do it. Only thing you get here is more issues than you came with

Been dealing with the guys for over 10 years and recently on a big insurance claim. Have never been…read moredisappointed.

The customer service is amazing. They keep you up to date on what going on. They walk you threw…read moreever step. The work is amazing. They are the best on the island. I only bring my car to them.

We used them twice, a rear end collision on my wife's Subaru and a deer strike to the front of a…read moreToyota. Both times they were quick with the fix, the Subaru turned out better. I had to go back for a second bumper clip for the Toyota and it still was aligned slightly off. For the most part it's good enough, as it's been over a year without issues. They do a great job matching paint, I can't tell a difference between the front and back bumpers. As for parts, they go cheap when quality after market ones are unavailable, due to our insurance companies contract. More recently I needed a new front grill, which I purchased an OEM independently. They looked at the front of the car and said it needed a bumper, grill and a few other parts and paint for slightly over $1,000. Also, I would need to sign a waiver to skip calibrating collision sensor. I ended up taking it to a mechanic, and they replaced the grill for $70. Because no one disassembled the entire front, they nor I could prove the status of the inside arms of the bumper. Even if they are damaged, it's still holding, which is good enough. The plastic on the bumper was flimsy to begin with and the position looks the same as the photos taken when they finished the original repair. For now, I consider it completed and my cruise control has stopped flaking out at high speed. In this case I received a quote from the methodology that makes them respected for handling repairs, but it was not what I wanted to do.

Honest mechanics, who could ask for more? Well, they're also…read morehighly competent and friendly! Been going here more years than I can count and will continue for many years more. No one better!

Very nice and respectful employees. Work discount promptly and very fairly priced. Honest hard…read moreworking people

1 was recommended to Dema by a good friend and I am so happy she did! Had 2 repairs done on 2…read moreseparate vehicles. Today was the second repair to my Camry and am so extremely happy with the color match, finish and overall quality! Most highly, definitely recommend! Fast service and excellent work. Ari and Joe were in contact with me throughout the work being done. The quality was exceptional. Great color matching and the repair was flawless. Great work. I will be returning again. Highly recommend.

Dema has to be one of best auto repair and car painting companies on Staten Island, I've been…read moretaking my cars and SUV to them for years, Ari is my go to auto body shop!!!

Very nice people finished a job in 30 minutes give me a good deal I walked out happy with a quiet…read morecarThank you so much you guys were great

As per usual, Christine and her guys are trustworthy, efficient and timely! Dropped my keys off to…read moreher last night since she's across the street from me so she could put my car through inspection in the morning at her convenience. She had the car parked and ready to go by the time I finished my errands at noon! 37$. She's the best!!!

I am so happy to have found this shop! Christine is wonderful, helpful and professional. She was…read moreable to diagnose the problem with my Toyota Prius quickly, explain the problem and fix the problem that my previous mechanic botched up four times. Courteous, professional and trustworthy service is such a treasure so I had to share my experience. This shop is a Staten Island gem!

What a great Mechanic shop!!! Roger the FOH REP was great not only with me but with everyone that…read morewalked in. They communicated, were efficient, super friendly helpful honest and knowledgeable. I needed help with my Mercedes Benz through a warrenty company SILVER ROCK, through carvana. Make sure you bring your car to be serviced by them.

We were just leaving town for a road trip when we realized there was something very wrong with the…read morecar--metal sounds grinding when we braked + other noises and vibrations. We'd just had the car worked on a month earlier and then hadn't driven it for a month when it was snowy. We panicked and found the only spot that would take us on such short notice. These guys really saved the day, working as fast as they could to get us back on the road and keeping us in the loop the whole time. They even showed us exactly where the previous shop had messed up, taking photos for us. It wasn't cheap, but it was well worth it and we were able to travel a few hours later with no car problems on the whole trip. These guys are honest and hardworking and helped us out in a pinch. Highly recommend.