In my life as a pet owner I have never EVER been more disappointed in a veterinary clinic staff. I…read morecalled to see if I could get my Cuban False Chameleon in to see what was going on with her. I explained what was going on (or tried to...was cut off by the person in the phone) when she just stated "we don't have a doctor here today or tomorrow." This was a lizard that I got FROM THEM that was rehabilitated by Dr Todia. You would think they would take an interest. I asked the girl what I was supposed to do? She gave me no suggestions other than call around. To my knowledge, Dr Todia is the only Dr that cares for reptiles in the area. I asked if they could simply make a call to the Dr, explain the situation and maybe call in some meds to try and save her. Her only response was "the doctor would have to be here and we don't have a doctor here." She then started talking to other people and just ignored me while I was still in the phone. She talked to one client and asked if they were checking in and then apparently started chuckling it up with a co-worker and telling her "I told him we didn't have a doctor." She then just hung up on me. Why do I go there and entrust my pets to them if I can't get treatment when we need it most? If they can't help in emergencies, then it just makes them a place to get checkups and shots. Very VERY unprofessional and certainly not very compassionate. Update: I wanted to update my review from yesterday. I received a personal text from Dr. Todia who went above and beyond after finding out about my experience yesterday. She reached out to me while she was out of town to find out how she could help my pet. This is a big deal to me. She mentioned that she would call and inform her tech of what needed to be done so that my pet could be treated. While my experience with staff was very unpleasant yesterday, Dr. Todia (who has always been awesome) redeemed our relationship, and I am very grateful. Don't let one bad experience with staff determine whether or not you use A to Z.

terrible service and front desk clerk. was shocked by how I was handled and hung up on.read more

We moved from Dallas tx and we love vets 3537 Andrews HWY &…read moreGodfrey. Fancy just jumps up exam table an gracie so excited to get out! Fast friendly convenient! Thanks to all vets & staff!

I wish I could rate better but I just can't. I absolutely adored the vet I saw today but the…read morepricing was absolutely ridiculous. $216 for an ear infection and that's with first responder discount. There were charges for technician fee and disposal fee for the stuff from cleaning dogs ear. I asked how do I know this stuff even occurred though because you took my dog to another room. They just stated sorry we have to apply a technician fee because mostly always they have to hold the dog. The vet couldn't express how well mannered my dog was while she was cleaning her ear and checking her. And I would have done a deep cleaning myself on her ear if I had been told before the charge associated with that and the fee of throwing stuff away. I unfortunately will not be able to even return probably for my follow up because of the cost. I hate this so much because I have always really liked them and Dr. Miller for years. They actually have a picture of my grand dog in the lobby from a contest many years ago where she ended up being featured in their calendar. Vet I would recommend for sure but absolutely not the pricing you will be charged. It's so sad when you can no longer afford the great care they provide.

I always received great service from Dr. Smetak when she saw my dog. I received great service today…read morefrom Dr. Crum. He was generous with his time while sharing information I can use to better care for my pet. He is the kind of veterinarian I want and I will go back to MVAC as needed.

At one time it was a great clinic. The Vet is semi retired, a new vet came in (she is now gone) and…read moremade a mess of things. We took our new puppy for its first visit and there was no temperature taken, did not look at the ears nor was there any lab work done! The support staff was poorly managed. They would answer the phone and place you on hold and not come back , when I would complain they would say they are very busy. They quit giving you itemized receipts saying they had system or printer problems so you couldn't even review before paying. ( this went on for at least a year). We noticed the clinic going from almost always full to maybe 1 or 2 people waiting. We would hear them telling callers to hold and watch them rarely going back even though they were not busy. The support staff blamed everything on them going corporate however it was THEIR behavior that was sabotaging the business! It will be a while before we go back there.

10.23.24 ##Exceptional Care During Our Road Trip - Update We…read moreare incredibly grateful for the staff at Legacy Animal Hospital. Dr. Blessington and Regina were incredibly helpful and thoughtful. I'm happy to report that both mama Raven and Rocky are doing very well. Rocky looks 100 % percent better after receiving the treatment and care provided at Legacy Animal Hospital. We are bottle feeding him and our daughter wanted to weigh him in the pantry so that's where we have been weighing. We figured if our scale goes out we can at measure him by the width of the macaroni cups.lol! We are over the moon and can't say THANK YOU ENOUGH for their warm care towards Rocky and mama Raven. --- 10.13.24 Exceptional Care During Our Road Trip We are incredibly grateful for the staff at Legacy Animal Hospital. During a family road trip, as we were leaving Lake Colorado State Park, we noticed our 3-week-old Maine Coon kitten, Rocky, was lethargic and not as responsive as usual. Our brother-in-law found this vet while we were driving, and we all stopped. My husband took Rocky and his mama in, and the staff took them back right away. A few minutes later, they came out and informed us that Rocky was stable and doing well. There weren't any promises, but the fact that they were able to stabilize him and said he was doing good meant a lot to us. Highly recommend their compassionate and quick care.

They charged me 1000 dollars for just testing then charged me 364 for antibiotics then wanted to…read morecharge me up to 2 to 3k for surgery and I went to another vet that would do it for way cheaper.

Whether it is vaccines, sick appointment or boarding, my two fur babies are always treated great…read more My two stay in daycare weekly while I work. The boarding facility has been renewed and it is a great option for people who don't want to leave their pets at home alone.

Dr. Schwab and her team have worked so hard and compassionately to get my dog well. I had an…read moreabsolutely bizarre and disturbing experience from the entire staff at Elite vet (notice that you can't leave a review anywhere for Elite vet in midland - I highly recommend keeping yourself and your pet away from that place) which sent me to the refuge of VCA, and I'm so glad that it did!! From the front desk, to the veterinarian, to the office manager, they have all been nothing but top notch professional, kind & so caring. This place offers discounts for military & seniors (and more). Someone made a comment about this place selling out to corporate.. I don't know about that, but I do know first hand they're the most effective & kind vet clinic I've been to. Thanks VCA!

I contacted Baze Vet Clinic regarding my French bulldog, Niko, who was in obvious pain. Initially,…read moreI thought his discomfort might be caused by a dog bone. Since I am not a veterinarian, I called the clinic for guidance. They asked several questions--such as whether he was eating and using the bathroom--and after I answered, they scheduled a morning appointment. I took time off work to bring him in. At the appointment, I explained that Niko was experiencing neck pain, was hunched over, and was having difficulty walking and breathing. The clinic performed X-rays and bloodwork. After about 45 minutes, I was told that he had backed-up gas. I specifically asked the doctor about Niko's neck pain and difficulty walking, but he said he was focused on Niko's stomach. I took Niko home and tried to gently rub him to identify the source of his pain. It was clear the pain was coming from his neck. After doing my own research, I suspected he might have IVDD. The following morning at 10:30 a.m., I contacted Baze Vet Clinic again. I was told the doctor would call me back, but no one ever did. When I called again, I was told the doctor was too busy. By the time I got home, Niko had become completely paralyzed. I rushed him back to the clinic, only to be told they couldn't do anything for him. Based on my experience, I strongly recommend not wasting your time or money at Baze Vet Clinic. Niko ended passing away the following day!

Absolutely unacceptable level of negligence. In under 30 minutes, this vet clinic made three…read moreserious mistakes that could have killed my dog. First, they administered two vaccinations that he wasn't due for until 2027--even though his records clearly showed that right in front of them. They also gave him a rabies vaccination two years in a row, despite it being a 3-year vaccine. After I caught those mistakes and voiced my concern, they swapped technicians and proceeded to give him his ProHeart injection--only to pull me into a room afterward and tell me they had given him four times the proper dose. They didn't even know if it was lethal and were waiting to hear back from poison control. Let that sink in: they overdosed my 9.4 lb dog with nearly five times the amount he was supposed to receive (0.94 ml instead of 0.2 ml), and had the nerve to still charge me $269 for services that should have been declined in the first place. Thank God my dog survived--but the level of incompetence and disregard for safety here is beyond alarming. It genuinely feels like they were trying to run up the bill without caring what happened to my pet. If even one person had been doing their job properly, these mistakes could have been caught before they snowballed. This kind of gross negligence is exactly why people sue. Pet owners, be warned--your animal's life is not safe in their hands.

My cats receive excellent care from Dr. Alderson. He is competent, kind, and compassionate.read more

We are new clients to MVS and we sure made the absolute right choice for our furry babies. We live…read moreout of town...about an hour and a half away...and it is WORTH the drive to bring our kitties to see Dr. Pedraza. The staff is super friendly. Dr. Pedraza is very good about explaining shots or procedures and what exactly will happen. I've never felt as secure and trusting of a new vet as I do Dr. Pedraza and the MVS staff. If you've got pets, you should be going to MVS!

Terrific Doctors!, I have 2 kitten brothers whom I've…read moreadopted from a rescue and one who was just dumped and left as a stray in our neighborhood that my wife and I took in. A beautiful Norwegian Forest Cat that they identified quickly with a chip. They tried contacting the owner by calling, texting, emailing and even left a voicemail and no reply for over a year now. But I can say since going to Town and Country they have neutered both my kittens, caught them up on shots and have gone above and beyond in their medical care. Dr. Nicole especially has taken good care of all 3 of my fur babies and they act very well with her I believe because they trust her so well. I will continue to go to them and highly recommend this place.

I have been a customer since 2012. Because I had questioned how much I was charged when I brought…read moremy 16 yr old chihuahua in for severe congestion, never got 1 day of relief from the dr visit but was charged almost $300, the receptionist got offended & removed me from their client log. When I called to bring in my 17 yr old Pom that was clearly suffering, they refused to help me. I was mortified! They knew I was crying. It's all about the money with them. Very unprofessional!

DO NOT GO HERE! This…read moredeserves a 0-star. I have an outdoor cat I had rescued & when I came in to inquire over her getting spayed/get her first shots, I had explicitly requested she be kept for a few days after surgery. I even offered to supply my own cat food for her. She had a litter of kittens 12 weeks prior & had been hounded by 3 additional stray/abandoned kittens that were pestering her for milk in addition to her own litter. The days of 2025's summer have been hot & I did not want her stress-tested more than once after my attempt to do the right thing. She's an adorable, sweet girl that I had built a special bond with after rescuing her from an empty/derelict trash can & had been starving to death for days. She was obviously not prone to being caged nor being brought into a vet. I knew I had just 1 shot at getting her taken care of. All the ladies & the manager in the front had agreed a week prior to keep her for a few days so that everything would be done at once, traumatize her less & allow her to heal up before returning home. I arduously managed to cage her that morning & bring her in. I was amidst verbally confirming everything in the office upon dropoff when the manager decided to change her mind, calling her "feral" & unmanageable (she hadn't even looked at her yet) & would need to leave the same day. (Feral cats don't come when called on command so she was obviously acting highly inappropriate with a bias against my cat...) Not only did the manager end up lying to me with a reneged agreement, they put me in a tough spot of normally rejecting inappropriate business practices in lieu of not traumatizing my cat further in a worthless waste of trust & time spent. I felt forced & reluctantly left her there for the procedure. I returned home to research the clinic only to find it one of THE worst veterinary businesses in all of Midland via Yelp. When returning for pickup, the lady at the front quietly pushed paperwork to me, refusing to discuss the details of her operation or small talk niceties. I had spent that entire day mortified & worried for her safety as it is to add additional insult to their injuries, charging me nearly $800 for the 'work.' That is $500 more than the average cost. Now, I am completely riddled with worry that their tawdry business ethics & bigoted behavior translates into shoddy surgery so I will have to painfully strategize another visit to a better, more appropriately researched veterinarian establishment for a follow up to ensure they didn't butcher my cat like they murdered my wallet. I told them I would not be taking her litter there for neuter/spaying & would not be returning. Uncaringly, they snickered on my way out the door. This is the most unprofessional, inappropriate extortion I have ever experienced & you would be forewarned to stay clear of this sketchy hole in a once-begotten strip mall. STAY AWAY.

I have taken my dogs to them since the early 2000's. They have taken care of me from adoptions and…read morerescues and even fosters. They have helped us to help our rescues have long happy lives no matter the health conditions we have found. Their staff is super friendly and they are happy to see our dogs. Our dogs easily go with them for any testing and even after a blood draw are our dogs are happy to see them. Goose has his first visit next week!

Love Stacey! Always happy with her service. My dogs love her as well. Reasonably prices.read more

Stacy is great, been using her for a few years now. She is fair priced and does a good job. I…read morewould recommend for sure.