They will sign you up for a plan quick smart. But if you ask to disconnect a line, they will…read morebasically laugh in your face.

Super Quick, I can't wait for my iPhone 17 when it comes out!! Customer service is amazing!read more

Hi guys! I'm so glad to meet Axel today! He is and excellent customer service agent! He did a great…read morejob! Really professional and patient! He also speaks English and Spanish! I really recommend him and this store!!! Congratulations Axel !!

Very nice :-) it's a bummer they don't sell laptops they do sell watches phone plans and other…read moreaccessories and items and stuff yeah it's a bomber they don't sell the computer computers so yeah

I have been at&T, cellular phone customer about 1992 which at that time was actually called Bell…read moreSouth mobility. I have been a customer at&T for over 30 years. I went to this AT&T store to have them unlock my phone because my travel agent advised when I travel internationally I should get a local SIM card for my phone. I went to the AT&T store and there were four people there with no customers at all. I met with Anthony and I told him that I needed to unlock my phone. He checked my account and found that I still owe a few dollars to pay off the phone. I inquired why the payoff amount was more than what I was quoted originally when I got the phone from AT&T, and he was downright hostile to me. He simply insisted I had to pay $300, and change, to unlock my phone and if it wasn't interested, I should simply leave. I told him that I was advised when I bought the phone from AT&T about two years ago that the total charge was less than that so I asked if he could check the account. He said no I had to pay that money. No explanation no courtesy no compassion no interest. When he proceeded to try to unlock my phone after I paid the $300 he obviously wasn't sure what he was doing and ended up blocking my phone account with AT&T so I could not go ahead and unlock my phone that same day although he told me before we even started that he would be able to do that. He advised that he would not be in the store the next day, but simply to go into the AT&T store and they would know what to do. He told me that the name on my account was rather strange as that account name was a mix of my first last name and the PA, which is my law firms initials. At that point he got up and walked away to a back room in the store telling me simply to basically leave. I tried to approach him and asked Anthony, why are you so upset with me asking you very reasonable question like what the name is on my account. He was downright hostile and he was hostile in front of the other workers in his store who are doing nothing but sitting around because there were no other customers. I left. The next day, I went to the AT&T store at 411 Federal Highway in Deerfield and a very nice gentleman named Jayden was kind enough to unlock my phone in a few minutes. He was pleasant and kind. I cannot believe how I was treated yesterday at the AT&T store by this guy Anthony. I was greatly offended and insulted, and treated like crap in front of the other AT&T employees. He should not be in customer service, and if he had ever worked for any of the firms that I ran, and all the employees that I supervised, I would've fired him in a moment. He has no business being in a custom relations situation. Perhaps he is fine with his nasty attitude, kicking butt in the back room, but he should not be kicking customers' butt. I am so disgusted that I have now decided that I'm going to leave AT&T cellular service and switched to a different carrier after 30 years. I hope his employer realizes they lost a 30 year customer because of his miserable attitude. I hope AT&T deals with him appropriately, or even closes a store that has few customers. He should not be employed at that store or by any other AT&T office. He should be ashamed of himself and AT& T should be ashamed that they have him as an employee

Amazing place would recommend the whole staff was very helpful.I was having issue with my phone and…read morealejandro was able to help me fix it.

Very nice staff very high-quality products very nice service very quick wait times very small lines…read moreindividual attention for your products to be fixed value is the prices are a little high so yeah the selection is pretty good they're mostly stocked for a lot of things but sometimes they're out so yeah

Yesterday, 05/12/2026 I went to the Apple Store (Boca Raton Town Center Mall). It was very busy, I…read morewas planning to spend over $ 2,500.00 in new phones and other items plus I needed Apple Care Support for my damaged iPad Mini. The first green shirt guy was very dismissive an d pointed to Felipe. He said he was the guy to help me. I waited in line to talk to Felipe but when my turn came someone just stood in front of him and Felipe talked to her for a long time. Finally it was my turn, but Felipe was very busy so he made an appointment for me to comeback in 1 hour (5:00 PM). I went on to other errands and came back early at 4:30 PM. When I finally got his attention he told me it would be 20 minutes before he could see me. He went on to take care of a good looking woman as if I was not there. She did not have an appointment but she had a great figure. I think Felipe felt his time was better used helping the attractive woman. We waited for over 25 minutes at which time it was already passed my 5:00 PM appointment time do I told him I was leaving. At 5:55 PM I received a message that Felipe was ready to see me. This was almost an hour after my appointment time. Apple founder, Steve Job, must be turning in his grave every time an Apple employee treats a customer this way. As a Luxury brand Apple customer service sucks. I have invested through the years over US $ 50,000 on Apple products from their first iPod or their G3 Computer to an endless number of iPhones, iPads, MacBook Air, Apple Tower for my daughter's Photography business and IPad Pros for our Wellness Business. However, Apple does not track their loyal customers like other Luxury Brands do. As an example AMEX knows every time I call that I have been their Platinum customer for the last 40 years. Patel Phillip takes me to a special office and offers me Champagne while I wait for their sale associate to bring out the goods. Even My Subaru dealer knows me and goes out of its way to make me feel comfortable while I wait. The attitude at the Boca Raton store must be a reflection of a poor store manager or badly trained associates. Or even worse an example of how T Cook has lost control of the Company. I think his firing is well deserved as he has damaged the brand by allowing their customer service to fall into such level of disrepair. I will buy my wife's phone at the ATT store and make another appointment to get service for my iPad mini at this store. I dread the thought but that is what a monopoly comes down to. Treating your best loyal customers like cattle w/o regards for how much they have contributed to your bottom line.

I went to the store on Saturday to upgrade my phone. I was greeted promptly by multiple staff. The…read morewaiting time was quite short and they couldn't have been more accommodating. I got my new phone and got everything set up with their help. I highly recommend this location. Because I live in Delray Beach, I have gone to the authorized retailer on Military Trail north of Atlantic in the past. They are not welcoming and very dismissive and condescending. Please go to the Boca Raton location. It is well worth the drive.

4 stars but laughable. Not the employees fault. Process started on line at home around noon…read more Progressed to a 611 fone call. Then they cancelled the new fone order & instructed to go to the store. The store could not process an order because every time they tried to re-create an order for an upgrade, the system would kick it out and reject it. The employees ended up calling their own customer service to find out WTF.? after an hour of comversation, a screen share episode, deleting the app and reloading it, shutting off the phone and restarting it, and several signing out of the T-Mobile app and signing back in nothing worked. No matter what they did the system would not allow the rep processing of a phone purchase. Your final conclusion was the system won't process more than one upgraded time and it takes 24 hours for the system to acknowledge the cancellation that was made earlier. Through this entire process, whether it was customer service on the phone or the guys at the store, I must've been asked a dozen times have we answered all your questions, or have we done everything we could to solve your problem? And the bottom line is, "no you all suck." from the customers perspective I don't really care whether it's a software problem or a company programming problem or just a bunch of idiots that don't know what you're doing. I was not able to order a new phone today. So the ultimate answer is no, nobody's done their job properly because I'm an unsatisfied customer at the present time. And the reality is, it's not like I can just go somewhere else and get a new phone. Unfortunately, once you sign up for service with the cell phone carrier, you're kind of pretty stuck and committed. Which is probably why customer satisfaction is low on their priority because they know you can't just walk away and go somewhere else. I'm sure this is more of a T-MOBILE problem than the employees problem. Let's face it. They just work there. They didn't program anything or designed anything, but nevertheless from the customer standpoint, I don't really care where the problem originate from. The problem still exists.

What a pleasure! Kristian and Kevin made the…read morechanges from our AT&T phone service to Verizon in no time. Happy, attentive, accommodating and respectful from start to finish. They deserve more than 5 Stars! Thank you so much!

Both Christopher and Marcus are extremely friendly and helpful. Although this location may be…read moreslightly out of the way we make the drive to ensure that we get the best service available. I'd recommend visiting this location when upgrading your phone, or looking for accessories

I have been using wireless zone for a number of years. They have been in Boca for a long time. I…read moredon't have great phones very much and I usually don't need services very much of other individuals but each time that I have upgraded over the last 10 years I have gone to this location and I have been treated very well by the younger generation who works there. They treat senior citizens with respect and they take their time to explain things so we can understand properly and make good decision decisions. This past week was no different. My wife and I walked to upgrade our iPhone 12 Pro to the 17 Pro and the good individuals of this location easily able to explain the best plans for us and within an hour we were upgraded and out of the shop. In today's world, it's not always easy to find younger people with empathy and understanding of some of your constraints, possibly. Wireless zone has taken care of us tremendously well over the years and granted not everything is perfect but really what is perfect.? I will continue to patronize wireless zone. They take good care of their customers for the most part.

I always have the best experience and bought 2 phones from this store thanks to the workers being…read moreso knowledgeable and friendly. Unfortunately I now live closest to the location on congress in Boynton beach..Dont go there! I drove 30 minutes to go back to this location to get the assistance that I was looking for. Thank you!