I had been looking for a smaller bag in a lighter color for summer and had not found one in my…read moreusual first choice locations. I even looked online at REI where there would be a collection to choose from different brands. Many, I had already seen and were not exactly right or if promising, they were out of stock. But the last time I bought a bag sight unseen, at a great clearance price from Athleta, it was smaller than needed. When I saw a bag online with good dimensions and good colors and I knew that we had an Arc'teryx store on Pearl, I called them. I have owned their branded fleece in the past and remembered that it had great quality features. I was told what bag colors were in stock, so I got a ride down to look. I chose the mallow (lavender, very summery) color and the price was right so I bought it. A nice feature it has, as a cross body style, is a narrower strap than my winter one. This makes it all the more comfortable when it is worn directly on a summer shirt. My other bag is much more comfortable over a coat. The store was beautiful and well staffed. They even have some specialized laundering machines behind a wall of glass. If you buy a down or Gor-tex jacket from them, they will launder it for free. That sounds like a great service. Sadly none of my down jackets are theirs. Luckily I have no problem laundering our Gortex jackets (also not their brand) but I will take that into account when replacing jackets in the future. I have a brand that fits me and that is always my first criteria.

Arc'teryx Downtown Boulder Store - Disappointing Experience with Their Repair Promise…read more I recently visited the downtown Boulder Arc'teryx location with my $90 lightweight long sleeve shirt, hoping to get a small collar stitch repaired. I had purchased this shirt with the understanding that Arc'teryx stood by repairs for their products--but left the store feeling let down by both the service and their warranty policy. My shirt developed a loose thread in the collar after coming out of the wash. I figured it would be an easy, straightforward fix, so I brought it back to the store. The employees seemed unsure about store procedures and explained I had two repair "options": Mail it off to their repair facility (estimated 6-8 week wait)--a solution I was fine with. Receive a store voucher to put towards a replacement, which would be emailed after 30-90 minutes. I said the voucher was fine and left to grab a coffee. Not long after, I got a call from the associate letting me know I suddenly wasn't eligible for a voucher or repair at all because I'd cut off the three-inch-long white side tag. She explained, in a condescending manner, that removing the tag voids the warranty. For clarity: this tag is attached with a small, easily-removable piece of fabric (a common industry practice precisely so customers can remove the tag without harming the garment). I bought this shirt about six months ago and, like most people, didn't want a long nylon tag sticking out of the hem, so of course it's no longer there. It was honestly frustrating to be told that removing such an intrusive tag disqualified me from any warranty help--especially for a clearly minor manufacturer flaw like an unfinished thread. Overall, I was extremely disappointed: The employees didn't really know their store policies, and what should have been a small fix turned into a hassle. The "repair guarantee" is misleading--if you cut off a tag, you lose eligibility for both repair and any compensation, regardless of whether the damage is a manufacturing defect. At this price point, I expect reliable customer service and a real commitment to standing by your products. Needless to say, I'll be looking elsewhere for quality gear. The service and policies here just aren't trustworthy enough for me to shop with Arc'teryx again.

I've been a dedicated customer since they came to boulder in roughly 2003…read more I've literally spent $30,000 In the last couple years their gear has declined in quality to a degree that cannot be trusted. Hero to zero in three years. Not going back.

Montbell wanted to charge me $72.00 to replace the entire zipper in my bench length winter coat…read more Purchased in 2020, the zipper slowly got worse year over year. Finally remembered to drop it off at the Boulder store after my 4th season (2024/2025) of light to medium use. Thought for sure they would stand behind the product like Patagonia, Columbia or North Face. My wife & I had decent purchase history with this company, but no longer recommending or stepping foot in the store.

Jax... I'd rather be outside OR exploring this store ;D…read more This store truly has it all. It's a wonderland of products for an outdoor enthusiast: clothes and shoes for any activity, camping gear, biking gear, fishing gear, hunting gear and hats galore. They even have other miscellaneous items to keep non-adventurers excited like soaps, toys, dish towels, hot sauce, dog toys, etc. Truly, they have it all! And... it's all priced the same as REI. Plus, staff has always been helpful when I've asked questions. And... they allow dogs in their stores! It's been a great spot to take our pup to socialize. :D

I go in here occasionally for clothing or gadgets. In recent months I've bought some flashlights,…read moreCocoons brand sunglasses, Patagonia windbreaker, and Timberland shoes. They carry a mixture of high-end brands and more obscure brands. This is mostly a self-service store, lightly staffed, but I've always gotten good service when I asked. I like this store because it has a lot of good-quality items that are not found it the average department store.

One of the cleanest more organized stores I have ever been in! This location is the hard choice in…read moreCO!

Jared was super helpful and informative and helped us find our sizes for hats and boots for line…read moredancin!

Snazzy newer location for them means more inventory! I've only been to the original store and this…read morewas my first time here. Very well organized, you can clearly find what you're looking for if you come in on a mission! Sadly their prices were a bit ridiculously higher than what I was looking for on second hand gear but I had a good time hunting around!

Definitely the best place in Boulder to buy or sell gear…read more I discovered BSR about a year ago and since then have bought and consigned lots of stuff there. When I take my old things there to put on consignment they are incredibly fair on the pricing and the people who work there are always friendly, knowledgeable, patient with me, and make it easy/enjoyable to do business with them. It's definitely the first place I go to shop for anything that's outdoor gear related. If you check out their website (that they frequently update) they list all of the different types of things that they are currently looking for people to bring in and put on consignment and you can check out some of the things that are for sale. A bonus for me is that they keep me out of the large/overpriced corporate outdoor gear stores plus I never have to deal with the hassle of listing things on Craigslist/Facebook Market Place and all the hassles that go along with that process. They definitely make my life easier and I feel lucky that they're part of our community.

We called looking for route suggestion for a last minute backpacking trip…read more Eli was very helpful. He gave us some great recommendations and spent some time finding out if we would need permits or not so we could have a great weekend. Highly recommend!

The product line and quality is very good. The price on gear is good considering, the brands most…read moreare made in China or Vietnam where labor is very cheap , but the cost is overpriced and that is not any stores fault. I was looking to purchase a new sleeping bag. Only one problem on Thursday evening when I stopped in and the store was practically empty of customers. I think I was 2nd customer. Know one offered to help . No one even acknowledged I was there. Which is poor customer service . Which means I purchase a high end sleeping bag from another retailer . If you expect to have loyal customers in an online retail market , which I don't support . I suggest the store show some common curtesy and ask can I help or direct you. You would have made a $$$ since bags that I'm interested in are{ - 5 to -25 F}range bags not cheap .

Absolutely beautiful store and offerings! So cool (and appropriate) for Boulder to house their…read morefirst U.S. location! With a long history of serving adventurers (since 1929 to be exact) this store has offerings to suit (literally) everyone. There's lots of things that make this company special. They've been family owned for four generations for starters! I was so pleased to see that they use recycled fibers, organic cotton, and are working towards becoming a 100% sustainable company. Perusing the Women's offerings I was excited to see the fun color combinations (light pink and evergreen for one). I also enjoy and appreciate investing in pieces that incorporate wool. I adore wearing and incorporating wool into my wardrobe year round (and not just for socks). There is a "sample" discount section in the rear of the store (just beyond the changing rooms). Many items are 30% off and are around a size medium. There are clothes for every outdoor adventure you can imagine, including single track mountain biking (note: they do not offer padded liners). This space also has a fun area in the front that may become a coffee bar (fingers crossed the city of Boulder approves). I'll definitely be back to try on some of this cool gear and chat with their friendly and informative staff.

Absolutely beautiful stuff but quite expensive. The colors were especially appealing. They have the…read moreusual collections of active outdoor wear but definitely more unique than the big popular brands. Very high quality fabrics and construction. The staff was very friendly, knowledgable and helpful. We did not buy anything this day but I'd love to in the future. And we are particularly interested in seeing some of their children's wear line but it will not be imported for 1 or 2 years, we were informed.

Love the shop, the selection and customer service. I've stopped by this place a fair share of times…read morebecause I grab coffee right next door/study there. Was put onto this place because I wanted someone trustful to hem a pair of raw denim for me. Owner ended up doing it for free since I picked up another pair of katos. They offer a variety of mens wear/fine goods that will last you longer than your average $5 shirt. If you're looking for quality brands for raw denim, shirts, accessories, etc - this is the place to stop by. The staff is pretty helpful too, offer sizing help and made some good recommendations based on the style of jeans I asked to try on. Overall: should definitely check the place out to find something you probably wouldnt be put onto at your local fast-fashion retailers. Support Denver small business!

Cool spot. Was in town for the weekend and stopped by for some quality raw selvedge denim…read more Dope experience, thanks for that.