They don't even get a star!! After I got done paying, I went outside and the guy was already flagging me letting me know my car was done. I got the gold package, plus rain x.. I walked to my car and ofcourse all the water spots were all over the place, my husband had to go and tell the cashier that my car isn't clean because none of the workers understood English.. I stood there and watched them wipe it down.. I will never take it here again.. Don't recommend, not even if you just want a quick wash... Your better of running it through a hose... read more

Very unhappy with the obviously new management. The have increased prices, adopted a bait & switch pricing scheme and the quality of the work is much lower than my previous visits. When you complain to the manager, he gives an indifferent shrug of his shoulders. He's is clearly pushing employees to do their work quickly at the expense of doing it well. There are several better choices with lower prices that care about the work they do nearby ... pick one of them, I will from now on. read more

Horrible job, they ruined my carpets by leaving mud and shoe stains, then when i asked for the manager, "Matthew", he wouldnt even give his last name. He did not care, kept on saying no, no, no and started to walk away. Worst service ever, would never ever return, do not go here and waste your money. This place is a joke and by the other comments i see, looks like a reoccurring issue. read more

Flagship Carwash - This is their version of attempting to clean up their mess. - Car Wash Near Me - Chantilly, Virginia

You're going to be mad at yourself you spent any money here, and don't complain about the terrible job they do. They don't care!

IF I COULD LEAVE NEGATIVE STARS I WOULD!!!! I experienced the worst customer service from the OWNER, and will NEVER give him my business again!!! I stopped-in today after work and paid for the Gold Package, which their menu at the store and on-line explicitly states it includes "wheel and tire wash." When my car was done, I noticed that the wheels were still covered in brake dust and salt grime, so I pointed it out to one of the workers and he said that tires and wheels were not included in the Gold Package. I went back inside and told the guy at the register, and without taking a minute to look at my car, he said the same thing. I asked to see the manager and the owner came out. I explained the situation, and again, without any consideration, and without taking a minute to look at my wheels, he told me that I should have paid three more dollars for the tire shine, or paid eight more dollars for the Platinum Package. I re-iterated that the package I purchased clearly included "wheel and tire cleaner," and he explained that "wheel and tire cleaner" referred to the machine, and that the brushes did not work on all wheels. That is not the customer's problem! and I would argue can be considered false advertising! I totally understand that the car wash brushes will not always get everything off the car or wheels, but my wheels looked like they had not been washed AT ALL. We went back and forth about what "wheel and tire cleaner" meant, and he insisted that the package did not include cleaning the wheels and tires. He didn't care and didn't offer a solution, so I left EXTREMELY frustrated. But while driving home and thinking about the principle of it for about 20 minutes, I decided to drive back to ask for my money back. When I explained to the owner that since he did not keep his end of the bargain, I was an unsatisfied customer and therefore wanted my money back. He denied my request and reasoned that I had already received the service and would not give me my money back. I tried to argue and re-iterate that he did not provide the service advertised and that I paid for, but he didn't care. I also re-iterated that I was the customer, and that I was not satisfied with the service, and he didn't care. I then explicitly asked him if my $14 meant anything to him, or his business, and he said no. Last thing I asked was if there is nothing he would do, and he said no. So I told him that I would never come back, and that I would tell anyone that will hear me what transpired, and here I am. This would be an easy fix. Other car washes have a bucket of soapy water and brush to wash the wheels before the car goes through the wash, and that takes most of the dirt off the wheels. But this guy obviously is taking advantage of people by double charging for a service that is explicitly offered in the lower package, and is reasonably expected from a car wash without having to pay more money. I am a firm believer in the laws of free competitive market and the importance of customer service in business, and I highly value customer reviews and always read them before spending my money. However, because I am a very private person, I hadn't signed up to write my own reviews on Yelp. Also, ironically enough, I always joke with friends when they tell me their bad customer service stories, and I tell them to "light-em up on Yelp." This experience has frustrated me so much that I had to take my own advice and "light-em up," so I created an account and wrote this review. I am a member of auto enthusiast groups in the area, and will share my story with the groups. I HIGHLY recommend taking your business elsewhere, as this guy could care less about keeping it. Thank you for taking the time to read my story. read more

Man, the quality of the interior cleaning (windows and vacuuming) has really declined in recent visits. Step it up please. Its starting to be not worth it compared to a self service gas station facility. read more

I won't be going back to Dr. Wash after my experience today. All they do is run it through an auto wash and the people on the other side make a big show of vacuuming and drying, but if there is still dirt or sap on the car they won't do more. I specifically pointed out areas around my spoiler and trunk and they only gave them a quick swipe. There's no way I'll pay $22 for a drive through car wash I can get for $4-5 at a gas station. read more

I had Dr. Wash perform a complete detailing of my 2006 Ford Escape. We are the original owners and take good care of the exterior and interior of the vehicle. But when the car emerged from Dr. Wash 1.5 hours later, it was amazing. The polish was perfectly applied. Interior was amazingly clean and even the windows were crystal clear. I like that care that the staff used in collecting the various items from the car and packaging them up in a plastic bag. I'm really pleased with the work done here and am planning to have our second car completely detailed this weekend. read more

Website is out of date. Both Dr Wash locations close at 6pm on Saturday. What a waste of time driving to the 2nd location (Rt 50) after arriving and being turned away at the Rt 29 location (@6:15). When I showeed them the website, I was told "oh, that's the Chantilly location. ...go there." Never again! read more

These guys are expensive for a car wash but they do a great job. $24 for inside and out. I took my car in for detailing after someone hit it and got white paint transfer on the wheel well. They got 100% of the paint off, car looks great inside and out. $71 for everything. Took just an hour (on a Friday afternoon). That's a good deal. read more

It was OK place. The service was OK and the staff was OK. I used Samsung pay when I visited. But they didn't understand how Samsung pay works, I need to spend a lot of time. But Samsung pay worked here as expected. After that, they became speechless. read more

Took my wife's Yukon there for the DR.Wash package and they did a fantastic job. Really cleaned it out nice. The only complaint, to much tire shine it sprays off when driving!! read more

This place is awesome, went in today. They helped me get my car shined for the first time in nearly 2 years. I'm happy with the results. Also they took great care of my car! read more

My car came out of the car wash dirty! When I realized, I drove back to Dr. Car Wash. Not only did they refuse a refund, they tried to charge me an additional $5.00 to run my car through again - which still didn't clean it! I left. And I won't be going back. read more

Terrible customer service. I'm a repeat customer and forgot my coupon, but where other businesses would have honored it anyway, they refused. Asked for the manager, and the attendant told me he was the manager, but didn't budge. Paid full price for the Platinum wash and they did a terrible job on the vacuuming, which I didn't discover until I got home. No inside cleaning. Called and tried to get name and address of owner, but then another "manager" came on the line. They refused to give name and address of owner, but readily took down my name and phone number. Said I could come back in the same day to have car vacuumed, which I couldn't because of an earlier commitment. All around unpleasant to deal with and not an experience I care to repeat. Although they are conveniently located, I'm looking for another place. read more

Fast, Friendly, Clean, straight forward car wash. Staff are very honest about the wait times for any special services.

Zero-star reviews need to be made possible specifically for businesses like this one. I could do a better job of cleaning my car if I drizzled Dawn on it before it rained and then blindly take a Dustbuster to the interior. Not only was it a terrible job, the manager (Matthew) could care less about the unhappiness of the customer. First of all he fought off giving his name and then when made aware of the displeasure of the wash he goes "yeah so" and pauses with nothing else to say. If you're going to do a terrible job at least unwillingly say sorry when I'm telling you this was a waste of my time and money. read more

We got the Dr Wash package and it was excellent. We are so bad about washing our car, and we have 3 kids so needless to say, we were in desperate need of a car cleaning. We checked it out before we left, and there weren't any missed spots that we had to ask them to go over again. We definitely got our money's worth. read more

My husband and I have been here a few times now and they have always done a very nice job on our cars. They're very thorough and the cars come out looking brand new! We will continue to come here and recommend. read more

Excellent car wash for people 1) in a hurry and 2) want their car to look nice. Brushless facility, easy menu, decent prices, convenient location right off Route 50 near Greenbriar in Chantilly. Highly recommend you check out Dr. Wash for car washes and detailing jobs. read more

Terrible customer service! Poor car wash I could've done a better job cleaning at my front driveway. Waist of my time and money. Never again!!!! read more

Best car wash, without question, in the entire metro area. Want a bad wash, go to Embassy on Rolling Road. Now that is a bad car wash in terms of attention to detail. read more

Beware!! Automatic car washes with brushes always pose a risk, we all know that as it is a common fact. But that doesn't mean all 500 cars that goes through a carwash with brushes will come out with damages, but there may still be a couple. The brushes pick up the dirt and brake dust from the cars prior to yours, then rub it all over your car, scratching the paint or window. Car wash industry professionals are aware of this thus have insurance policies and/or liability clauses. This car wash apparently does not have either. They do not disclose how frequently their cars get damaged if you look at the other Yelp reviews and nor do they take responsibility or accept liability. Stay away!! read more

Terrible service. The brushes or something in its cleaning system broke the mirror of my car. The owner was rude when I requested a replace a new one. He denied it. Dissapointed. read more

It's the bad place to wash your car ever. I took my new brand BMW 2014 to wash it and they messed up my car. The scratches are everywhere. Bad customer service and very rude manager. You will regret if you take your car. Hand-wash it. Don't make my mistake. read more

I take my car here and they always do a great job. I count on this place to keep my car clean year round. I will be coming back soon.

I didn't have any problems like other reviewers. I got the full detail with wax and they didn't wipe off the wax in 2 or 3 places. Other than that it was ok. read more

This place is terrible! I if I could give 0 stars I would. had dog hair in my back seat and it looks like they didn't even vacuum or dust. Don't ever spend your money here - go somewhere else read more

So... I have to say I'm appalled. At first glance, my prized 2003 Toyota Corolla had been perfectly cleaned. But when I took a closer look, someone had used their finger to draw male genitalia on the window. Why was this necessary? Confused is the only adjective that comes to mind. read more

DON"T GO HERE, THEY WILL DESTROY YOUR PAINT FINISH EVEN WITH A HAND WASH! Let me start by saying that I have a new car 3 months old that is parked in a garage 15 hours out of the day. I also take very good care of my car, washing it with the two bucket method. I brought my newer car here and paid $35 for a hand wash, because it was cold outside, I did not have the time to wash it myself, and I would NEVER TAKE IT THROUGH AN AUTOMATIC TOUCH WASH. The employee started at the bottom of my car (where all the salt, sand and dirt collect the most# and worked his way up to the windows. This process catches all the dirt and grim in the mitt and makes the mitt an abrasive. I only saw his rinse the mitt once or twice #who does that?#. I would have stopped him had he begun on the side where I could see his process; by the time I saw it he had two doors left. The clear coat scratching aka spider webbing was all over my car. It did not shine as it should, it instead showed holograms and long scratching all over the hood, doors, trunk and roof. It looked like someone too sandpaper to it! Honestly I would have been safer going through the automated wash. When I approached management about this, their first reaction was "your car can not be scratched by hand washing." He then told me, after he saw the damage that it was "from driving it." I assure you that my car was not a show car by any standard, but it was not marred like this before. The manager blew me off and said "contact your lawyer and sue us." I asked for the corporate name of the company; they said Dr. Wash #that isn't it#. I asked for the owners name; they would not provide. I asked for the managers name; provided a first name #I think# Estimated damage is $1,120 for a two-step paint correction with about 16 hours' worth of work, just to get it back to how it was before my $35 sandpaper wash read more

The Platinum wash did not get the bugs off the front end of the vehicle and the manager refused to perform a rewash when I returned a few minutes later. He also refused to correct the problem or provide a refund. After the wash the bugs were smeared all across the front end of the car. The manager did not provide good customer service, was nasty and rude. He told us there was a sign posted that they do not get tar or bugs off the car. On returning for the 3rd time we found that there is no such sign that refers to bugs. Why take your car to a car wash when the State is full of bugs? Finally, the manager came out with a spray bottle and removed a few more of the bugs and yelled to us don't come here again. He doesn't have to worry. Because we will not be going there again since the wash was done poorly in the first place and the managers actions were clearly inappropriate and not customer friendly. Why take your car there if you can't get the bugs off? read more

Mom got her car washed here today Management said dog hair was "not included" in cost of wash and vacuum. They were very rude, so she asked for money back and they obliged but told her to "never come back here again" in front of other customers. Not only rude but embarrassing and treating a woman like that is disgusting read more

If you're looking for an over-priced place to get treated like crap, look no further. I've used Dr Wash for over 10 years and have always been satisfied (not WOWed) with the service. I also made sure to leave a few dollars in the tip box because I'm sure the folks actually doing the work are getting minimum wage. Today (Friday) I swapped cars with my wife so that I could take her's in for a full detail ($179) that her daughters were giving her for Mothers Day. I called ahead on Thursday and was told that it was "first come, first serve" and that if I arrived by 8:30 am they should be able to get me done by 1 PM. I arrived a little before 8:30 to see that there was already one car getting detailed, but that the second bay was still empty. I waited my turn in line and just as I was getting out to tell the guy what I wanted the cashier came out with the owner of the car behind me and said that he was getting a full detail. This guy must have seen the one empty bay also and decided to jump out of his car and go pay before someone ahead of him ordered detailing services. So what did Dr Wash employees decided to do? They let the guy behind me go first for the full detail and they told me I would have to wait until 3 PM!!! Not having a ride home, they told me they could only drive me a maximum of 5 miles. I live 8.4 miles away, a whopping 16 minutes. Next they had the ignorance and audacity to tell me that if I came early enough on Saturday I might get in but that it was "FIRST COME, FIRST SERVE". I guess "first come, first serve" means "get in line, but be first to the cashier" I will NEVER wait in line for an over-priced, average car wash at this place again! I have an appointment at Flagship Carwash in Herndon for a full detail (again, $179) tomorrow morning at 8:00 AM. I spoke with the manager there and described what had just happened at Dr Wash and he was floored. Look for my review of Flagship Carwash coming sometime soon... read more

I agree with all the 1 star reviews. Should be able to give a zero! I have never had such a terrible car wash anywhere. It looks like they didn't do anything but they sure could charge you $42 for nothing There were bugs on the car and they were still there when they finished. Doesn't look like anything was done in the interior other than they left dirty handprints. read more

I was trading in my car this past weekend and figured to up the value, why not make it a little shinier. For $15 I got the Gold wash; the car is run through the wash which you can watch through each window inside the store. Once it's through that which takes a mere couple of minutes, about 8 men hop on the drying, spraying, window cleaning, vacuuming tasks. I am overall happy with the way it was cleaned, there were definitely a few things had I not been getting rid of the car I would've asked them to do a bit more- like dusting the radio console. It's a great easy location to get to and I will definiely be bringing my new shiny car here in the future. read more

It's quick and pretty inexpensive and convenient to home. It's never the best work. There's always a few spots missed with vacuum or wipe down but for the cost it sufficient enough. read more

The Dr. Wash Package is an awesome deal. In 30 minutes they undid six months of driving from the outside and two messy kids from the inside. Highly recommended, have gone here for years. You don't have to take my word for it, check the picture I posted too. read more

Flagship Carwash - Car Wash Near Me - Chantilly, Virginia

I had a very bad experience her today. The workmanship was poor and I had to redo the vacuuming myself. The worst part of the experience was when I tried to speak with the manager, Matthew Koo. He was rude and disrespectful and laughed in my face. I don't think that I have ever had such a negative customer service experience. read more

It was a good service. I can believe here. Here car wash machines are new and fast service.

This is the second time about an issue with this car wash first time they did nothing this time they did absolutely nothing. They use recycle water that stinks to high heaven. today I went to the car wash called them afterwords since my car smelled inside and out and Ithe manager would do nothing for me not even an offer to re-wash the car or sanitize the interior.DO NOT USE THIS CAR WASH! They offer ZERO Customer Service. read more