I've been a loyal Flagship Car Wash member for over three years, and this was honestly the first…read moreexperience that made me question whether I wanted to remain a customer. I visited the Waldorf location on St. Patrick's Boulevard earlier this week and noticed that my trunk hadn't been vacuumed. The only thing in my trunk was a single kickball. Since my trunk had always been cleaned during previous visits, I simply wanted to find out if something had changed. I wasn't looking for a refund or trying to complain--I just wanted an explanation. I reached out through the online chat and spoke with Kimberly. Instead of explaining that the membership packages had changed and that trunk vacuuming depends on the package, she was rude, dismissive, and ended the conversation after telling me I would have to go into the location to cancel my membership. I then tried to cancel online, but the fillable cancellation form on the website didn't work. It directed me to call customer service instead. Ironically, I reached Kimberly again. After I asked to cancel, she again refused to help, insisted I had to go into the location, and ended the call. After that, every call from my personal phone went straight to voicemail. When I called from my work phone, the call went through immediately. Thankfully, I reached Erica, and she completely changed my opinion of the company. She listened, apologized sincerely, explained that the membership packages had changed over time, and offered to help me find the package that included the services I expected. She also offered three months of complimentary service because of my experience. To be clear, this was never about getting free months. If someone had simply explained that the packages had changed, I would have happily upgraded. Instead, I was treated poorly and given inaccurate information by one representative. Erica is the reason I'm still a customer today. She demonstrated exactly what customer service should look like. My hope is that management recognizes employees like her while also addressing how customers are treated by representatives like Kimberly. Long-time customers deserve respect, accurate information, and a willingness to help--not rude interactions that leave them wanting to cancel after years of loyalty.

LAZY LAZY LAZY... If it wasn't for Demetri I would've…read moredisputed the charges with my bank...he had to re-vacuum my car out bc the people on the line "played in my face" it was so much crap left on my seats and carpets it's like they didn't do anything or they were blind...my tires look the same...very dirty they just have oil sheen on them...not impressed and I want my money back for real Thank you to Demetri For making sure I was satisfied and being very respectful and going above and beyond... I'll never come back there again but thanks again Demetri and Demetri ONLY‼

I am a member and every time I go to use the car wash I have to wait for them to manually input my…read morelicense plate. Something is always broken. The vacuum cleaners are broken they're closed so you can't suck up any debris. If I could give this place zero stars I would. There are too many places in Waldorf for you to settle for this place. Choose another place.

I've been using my monthly membership less…read more I notice the plate readers they use to have for the app lanes are gone. Takes a little longer for gate to open. No one directed me into the wash area today... Seems to be signs of this location getting into the flow of things or maybe noticing some things they did when they opened aren't necessary. I also noticed the trash truck picking up the trash while I was in the drying bays, twice!! Not a pleasant smell at all so I suggest coming after 9:30am.

4/11/26 We stopped…read moreby to get our cars cleaned and were given a quote in person. At no point were we told you couldn't take us. Just two minutes after stepping out, I walked back in and was suddenly told we had to come back later. The communication was unprofessional, and the interaction itself was not kind. As a mother and daughter, it left us questioning whether we were being taken seriously as customers. We were ready to have two vehicles serviced one immediately and another scheduled- and had heard great things about your business, including your homemade air fresheners. Instead, we were dismissed without any attempt to keep our business. At the very least, you could have offered to schedule us or shown some effort to accommodate us. I don't mind paying more for good service, but I do expect to feel valued, and that did not happen here. First impressions matter. Being quoted, then turned away moments later, was frustrating and disappointing. We will be taking our business elsewhere.

Always happy with the finished product. Excellent services…read more The waiting lounge is clean and has massage chairs! Tracy B

Service was great. In and out within 5 minutes. This was my first time patronizing this business…read moreand one of the workers came out to give me a brief overview of my options. I only needed exterior cleaning so I opted for the mid-range $20 car wash. A worker is stationed at the entrance of the car wash that makes sure you are aligned on the track before entering. The kids enjoyed the light show as you move through the tunnel. My car was shiny and clean, including the overhang on the trunk that most car washes miss. The car wash uses soft microfiber clothes to wash your car though I'll always be concerned about the dreaded swirls in your paint. A few spots on my tires and side view mirrors were missed. I'm considering the $34/month membership.

I love this place I have the membership. It's never busy. The staff always greets me and is…read moreavailable to help. I love that they have the microfiber towels to finish drying off my car.

Convenient location. Nicely kept C-store. Fair gas prices. 3 stars due to they never seem to have…read morepaper in the pumps for receipts.... I need my gas receipts, not convenient when you have to walk in and get it. I come here often enough that I'm getting erked that I always have to go in and get my receipt.

This is a fairly new location for Dash In, they tore down an existing Exxon station here and built…read morea totally new facility. When you think of a convenience store, you typically think of someplace where they have employees who are just passing the time, and good service is a rarity. This Dash In is the example of how things should be. I have never walked in the door without being greeted by at least one employee, the store and the parking lot is always clean, and the service is excellent. The location is a bit of a pain to get into. You have to make a U turn if traveling south on 301, and if traveling north or making that turn, you have to watch for cars merging onto 301 from Smallwood, as you try to turn into the store. It is worth the trouble, The owners of this store are often working there, and they are totally into customer service. It is rare to rate a convenience store, but this one deserves more stars than Yelp allows.

I am quite livid. I waited in the line for around 20 minutes. There is no sign that says the cost…read moreof a regular car wash with vacuum service. So, after waiting, I asked the man who works there the price. He said $38. I said "just for washing the exterior and vacuum?" He said "oh that is $34, but to add the wax is $38." I said "ok, if it's only $5 more dollars." He said "keep the receipt in the window so they know." I did that. They never vacuumed my car. I just went through the tunnel wash. Then, they hand dried it...and told me keep going. As I drove away, I realized, they never vacuumed the car. I called multiple times and no one answered the phone. So, now my car is still not clean. This place seems like a complete ripoff.

I have never had an issue here. All the people posting 1 star review, obviously can not read…read more When you go through the wash, you have to go back around to the detailing area, not just drive off. I go to this location every time I need my car washed and detailed, it looks great every time.

This place needs to be shut down. I've been robbed by these machines a few times. The customer…read moreservice number is useless, if you text they don't reply, and now you can't even email these people. I paid $30 for 3 washes but had to use 2 credits to get one wash which didn't clean my car just wet it. If you need a wash avoid this place and wait for a rainy day. It will clean better than this place.

This car wash will take your money and don't provide a car wash. I have called,texted and emailed…read moreserveral time and havent heard back from this establishment.