Bad service they charge for soft drinks and keep in mind we paid 150$ for the ticket!

This place has a relaxing ambiance and great food and service. Their portions are generous and prices very reasonable.

I loved Flame about a year Prior to today's experience! I talked so highly to many individuals including my wife. Tonight on a night out I decided to take her there to enjoy some Hooka and Amazing Mediterranean food. Draws on entry: Gutted out the beautiful Bar now an empty large venue with cheap pop up tables, Smelled of cigarettes not hooka. Regardless of the first look, I was still very excited for the food & service, After we were seated: Gave us a cocktail / Beer Menu and everything on it was 86'd (Out) Server said " literally you like vodka or Modelo? " Out of a 40-50 item cocktail menu. We requested a hooka and our Modelos, no water was ever brought to the table we got our food not to how we asked but still not to bad. Our hooka coals went out and the Coal Guy avoided the non-party/event tables like the plague. We sat for a check for 25 minutes before walking to the counter and said "um we like to pay"? 10/10 would not recommend ever, service was bad, hooka going out, 86'd whole cocktail menu (why even hand it out), had to find someone to pay, It's sad...I really liked old flame. read more

The most disgusting restaurant and bar I made wrong decision and did my party in this place. Very bad customer service Very bad quality of food On top of that, we did find out that the cops full of a flies And the worst part that the management play games with the customer and cheat them with the promises and the deals that they make with a customer customers They did promise me a lot of things before the party and in the party everything was different and the whole plate for the dinner. What's different totally than what they did promise me beside that the food quality it's really bad to the point. Couple of my guest got sick. All this in the site and the owner of this place in one side, just thinking about it that he is after the money more than take care of him, his customer and his guest I swear to my Lord everything I said in this review it's honest true I just don't want someone else to go through what I want through in this place and feel very sad after they work very hard to through a nice party and someone like them to ruin it for you when it is once in life party Take my advice and do not even think about this place read more

Something funny is going on there. I always see a lot of cars.And I read a lot of bad reviews about the food the service the overcharging.I don't get it read more

I stopped in for lunch at this Middle Eastern & American eatery. I choose to go Middle Eastern and ordered the Chicken Tikka Sajj wrap which came with a side of pickled vegetables and fries. The grilled chicken inside the wrap was quite good, but I was dumbfounded that they used a simple flour tortilla and not a traditional sajj wrap. In addition, the "flour tortilla" was not properly warmed up. The pickled vegetables were good and the french Fries were alright. These temp had a temperature that was inconsistent. Some were warm and some were lukewarm. Non of them were pipping hot as they should of been which was a shame because they were seasoned nicely and tasted good. Also, in addition to the French Fries, they need to offer more side choices for the wraps: a small salad, a small portion of Middle Eastern Rice, or even a small portion of sauteed vegetables or hummus. I would of definitely chosen the latter of it was available. Service was very nice. Tanya was friendly and a pleasant person to talk to. Let's do it right kitchen staff. read more

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The worst place ever never ever again So we ordered Togo Service is trash even on the phone it was trash the person who answered the phone didn't even know what's on the menu and we order 2 shawarma plates one beef and one chicken and hummus and tabuleh and fried kibba So I said nothing on the chicken just garlic and pickles he said okay So we got our order with no silverware, no bread for the hummus, we got fattosh not tabouleh and the chicken shawarma had lettuce on it And the whole place looked Sketchy and guess what no one is wearing mask and they don't care I was very disappointed to see or meet those type of disrespectful people read more

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Came here with a group of 7 friends to celebrate. The host greeted us and sat us in the back patio, which was virtually empty besides 2-3 other groups. We ordered hookahs, multiple drinks, and hung out for about an hour. Finally, the bill comes, and there is $70 charge for "cover fee"? We proceeded to ask what this is for, since we were never told we had to pay a cover fee when we came in? The man begins to throw a fit and tells us we NEED to pay it, and he will not take it off. We ended up paying, so we could leave this dust bucket, but that is pretty criminal to sneak unauthorized charges on peoples tab. The most ridiculous part is, the same man that sat us, was the same man that refused to take the "cover charge" off our bill. If he would have told us from the beginning, it would have been much different. Overall, it felt like a total scam. Would not recommend this place to anyone. read more

Ok, I honestly don't know where to start. We were a party of ten people who came in on a Saturday night. We got there pretty early so there weren't a lot of tables yet. We were excited to enjoy a night of fun, music, and food! Little did we know it was going to be a disaster. We ordered our food which took over an hour to come out. As the servers were dropping off food they just put the plate down on the table and walked away. They never clarified what they were dropping and didn't even bother to ask who ordered it. So we were left to figure out who got what in a really loud environment. The first no no was when they dropped the hummus off with no bread and no serving spoon. We sat there with hummus for 20 minutes before we could flag someone down and ask for bread. Honestly, that appetizer should come with bread without us asking for it. We ordered fries. The fries came out an hour later cold and stale. We told the manager and he sent out a new order of fries. However, when the bill came he insisted on charging us for both fries. Why are we getting charged for the cold and stale fries and the new ones? How is that an us problem? He then told us if we don't pay for it, it would come out of the waitress' tip money. (ALSO ILLEGAL OF THEM TO DO SO) Someone at the table was fasting off of meat and broke the fast accidentally because the server dropped the wrong food off in front of her. As mentioned before, they were bringing plates, dropping them anywhere on the table, and walking away. They didn't even verbalize what they were putting down. In what restaurant is that normal or ok? NONE. The manager was anything but accommodating, not wanting to accept any fault on the restaurants behalf and also not wanting to compromise or try to make his customers happy. I have never encountered a restaurant "manager" as rude and unreasonable as him. On top of getting robbed by paying for their mistakes, we were also all charged a 10 dollar cover charge each for the night. So basically we paid for terrible service, mediocre food, and paid to get ripped off. We will never be coming back. Some reviews say to ignore the all negative reviews, but when there's smoke there's fire. There are plenty of middle eastern restaurants in the neighborhood that serve much better food and actually care about their customers for them to be acting this way. Do yourself a favor and Go to one of them instead! Try Sahara or literally anywhere else. read more

One star for good food. But overall it was an awkward experience. We were the only ones in there at 6p. They didn't have glasses of water but rather a water bottle after they didn't have the ability to make an arnold palmer. We tried to order a menu item but was told it was only available on weekends (not noted on the menu). The waiter was nice but there were older gentlemen sitting and smoking hookah in the room and overall was a less than desirable experience. Would not come back. Looks like it's trying to be more of a bar/club experience. read more

Two stars are for the food and food only!! Food was beyond amazing!! very tasty and flavorful!! Everything was amazing with the food. Service wasnt the best. It was veryyyyyy slow. It basically took forever until we got appetizer, and food. On top of it. there was an event on the other side of the restaurant, and it was ridiculously loud! If that was the case and music should be loud to accommodate their guests on one side, it shouldnt be open on the other side for other guests because you can go deaf with how loud it was. parking situation is not great either. They have a little island outside for style but its a waste with parking situation. read more

After some thoughts, I had to be fair and rate this place for overall experience and that includes the food quality, service and vibe. I have been here couple times and I really love abs appreciate the vibe here. Great service great music and I love the meza. The food however, was ok perhaps it was not as I expected. Maybe I had very high expectations however, everything else was great and most importantly the staff are great. I wish they improve their food quality as I'm sure they will do even better! read more

Flame Bar & Grill - American Near Me - El Cajon, California

Dont let the negative reviews fool you. This place is under new management as of May 2022. Amazing food and amazing service. You will not be disappointed. We had the family tray and it was not a joke. The beef cream chop is a must. The hookahs were also awesome! read more

Flame Bar & Grill - American Near Me - El Cajon, California

Greatest spot in East county for great food, immaculate customer service and awesome vibe. We ordered the hummus, kibbeh, and fatoush for appetizers and then the grilled mix for the main entree. It included steak, beef kabob and chicken kabob. Super delicious! We were helped by Mina and she was incredible, really made us feel welcomed and cared for. She's personable and kind, two crucial attributes for a server. I highly recommend this place, we had a great time. read more

Best place I've been to in a very long time. Amazing service!!!!!!! The food is by far the best I've had in town!!! Very clean and organized. Staff is super friendly. The entertainment was amazing. We will definitely be going back very soon!!!! read more

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Stopped by on Saturday night and as soon as we walked in the Music was so loud it hurt. It gave the impression that it only caters to locals. Won't go back! BTW I've been here since it was jamacha grill, savanna grill, Nikki rotten and flame. read more

PLEASE READ! I don't normally write negative reviews but I might be helping someone save their time and money. Food was ok, took a while to get to us. When I asked to cancel my hummus order since everyone's food got there before mine and they were done eating, I was told no. Which is annoying because how the hell did a beef wrap and lamb chops get made and prepared before my hummus? I let it go and magically 5 minutes later my hummus arrived. HOWEVER. The price on the menu does not match the price they charge you and they do not tell you that!! The margarita I ordered was $8 on the menu but they charged me $15! I'm pretty patient and don't care about discrepancy of a couple bucks but come on!! A whole $7 more for one item and the same went for multiple items on our bill! When we pointed this out to our waitress she basically said "yeah the price isn't the same we're getting new menus made...sorry." And again I'm very patient but they need to let people know ahead of time! As a former waitress this was a huge red flag on this place! It gets better, we asked to speak to the manager and the waitress came back and said "he doesn't want to talk to you guys but he changed the prices on your bill." Kind of rude of him but whatever the goal was to fix their falsely advertised prices. Our bill went down $35! Safe too say I don't recommend this place and don't think I'll ever go out of my way to go back. Waitress was nice and I could tell she was busy and had a lot on her plate, hookah was good and the gentlemen changing our coals were nice, but the establishment lacks integrity and the food wasn't good enough for me to look past that. read more

The restaurant was very beautiful inside when it comes to decor but the floors were dirty. Under each table from where I sat there were dust bunnies and food left behind, only reason I noticed was because my toddler was wanting to walk around but he still likes to put things in his mouth. The waiter seemed nice but didn't know really what I was asking about the dishes. I asked for the chicken kabob and she said we don't have chicken kabob today you want chicken tiki. I am not sure if there was a language barrier. When I let her know there was a small curly black hair inside my glass she simply took it away and replaced it with a glass on my table. No sorry or ops. Nothing. The food wait time is longgggggg. I waited more than 30 mins for our food. The time I went was very slow there were two people there already so it wasn't busy. We got a kids meal chicken strips and fries. Which was amazing considering it was a very simple dish. My chicken tika was very dry and burnt. The YELLOW rice as the waitress calls it was very tasty !! But the salad was very plain and simple. There was no sauce or ranch just lettuce, tomato and a pickled corn on the side. The last thing about this restaurant was the music. Very inappropriate music. I get it... it's a hip spot but the music was not censored The song that my toddler and I listened to was I DONT F*** WITH YOU which was NOT at all censored. read more

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Beautiful venue, with great service! Went there for Mother's Day and had a group of 15 people. Our server Kristina handled us like a pro. She always kept coming back checking on us with a smile on her face. read more

I came here with my family, the food is delicious. Great management. Welcoming environment. You can eat delicious Mediterranean food, drink alcohol and smoke hookah. Dj nights, and live music over the weekend. 5 stars. I do recommend it. read more

Be careful what you ordered from this place we get food poisoning last weekend and there drink over price and not much Alcohol I don't recommend it at all read more

They will add charges without telling you. Refused to adjust the bill when confronted. Come to this place if you want to win a free lawsuit. Horrible drinks and environment. read more

The food and hookah were really good but customer service was not good and anywhere with bad customer service is a horrible place I don't care how good food and hookah is read more

A GLOWING review when the opened.... Not so much now.... food....o..k.. Service HORRIBLE. Waited over an hour for our bill. Prices are over inflated. A 4.99 bottle of cheap champagne for $60! Really?! read more

0/100, Let's cut to the chance, this place has trash service so why even bother. If you are middle eastern, I am sure you ain't even reading this since you probably come here anyways. If you like to be seated for at least 40 minutes before your order is taken THIS IS IT! If you like to wait for your food at least another 1 HOUR, THIS IS IT! If you like to step up your game and call bullshit on what you just endured yet the shitty services continues THIS IS IT! I mean by the time I tasted the food I was in a rage so doesn't it even matter lol. Absolute trash and will not be returning. read more

We came here wanting to give this place a chance to support local business, regardless of the bad surveys. Unfortunately I decided to get up and cancel me and my son order and walked to jack in the box. The waitress was very kind, courteous but everything was really slow. After more than 1 hour waiting for the food to arrive they brought food for 5 out of 7 people. (Waited 10 more minutes and left) I won't come back and that is too bad, food looked good. The place was not busy for this kind of service. I am all about giving any business a chance and we tried and where patient but it didn't work out. read more

Elmer made the evening. We had a rough day and his positive attitude and great service made it bearable. Thank you Elmer. We appreciate the great evening read more

Food and service was both Amazing. Hookah was on pointe as well . Definitely coming back! Thank you Flame read more

Flame Bar & Grill - Family Tray - American Near Me - El Cajon, California

" New Owners, New Name, New Menu, Great Food & Service " My wife and I went to the New Baja Flame Bar & Grill in Rancho San Diego tonight and had a wonderful Dinner. We were met at the front door by Ricardo and Janice who are the New Owners of the Baja Flame Bar & Grill. The restaurant is super clean and organized, and has a full beautiful Bar and a Patio Area where customers can enjoy Hookah Pipes also. Hoa our server was very nice, as she answered all of our questions about the new menu, took our orders, and came back to our table many times making sure we were very happy. While we waited for our orders, we enjoyed some yummy Mexican Tortilla Chips with 2 tasty salsas. Tuesday was ".99 Cent Taco Tuesday ", and we ordered Shrimp, Fish, Carne Asada, Adobada, Pollo Asado & Rib Eye Tacos. All of the Tacos were delicious and very tasty. The Tacos were very well made made by Gabby and Caleb the Butcher and Chef. During Taco Tuesday the Baja Flame Bar & Grill also has multiple flavors of bottle beers at $2.00 each. The new Baja Flame Menu gives you a large variety of both Mexican and Mediterranean food options. They also have live entertainment on Friday & Saturdays. We will definitely be coming back to this nice Restaurant again. Check out the Taco Tuesday, It will be very worth it ! read more

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We always drive from LA to come here and never had an issue. But i think yesterday was the last time. We came last night and wanted to go sit where we usually sit on the right side of the building. The men at the front told us we cant go there cause its only for "men". They made us sit in the back corner where the bathroom is. But two different groups of girls walked in and were taken in the "men" area. We asked to be moved there and the waiter was like its for boys only. Seriously? Since when was there a gender separation law. We were so upset last night cause theyve never done this whenever we came. We wont be back anymore at all. read more

Worst customer service and ownership I've ever seen in my life. We went there and got seated and they asked us to leave due to having to many males. So embarrassing. I will never support anything that has to do with this business ever again. Period! read more

Went there with family and friends, out of the 13 orders only 3 were served after 45 minutes of waiting. Then the waitress brought the rest missing one, came to confirm the last order and then brought totally different order. Talked to the manager and he offered 20% discount ($20), then the bill came and he simply added another $28 as mandatory service charge! Total waiting time an hour and a half, what pissed me off that the owner was sitting few tables away hearing everything and didn't bother to check what's going on.. simply left it to the manager who made it worse! Honestly the food tastes good while the customer service is the worst in San Diego. Not recommending it for anyone! read more

Great food and service and very accommodating. A friend and I came to play some backgammon. Mary our waitress was awesome. Always smiling and accommodating! The tea there is delish and a perfect way to cap off the night. Solid place to go and relax and hang out with friends. Not sure about all these negative posts, I guess they just need something to complain about. read more

Very disappointing. I wanted to like this place (especially since it took the place of Nicky Rottens) but they weren't interested in trying. Went for lunch at 11:30 on a Monday. We're the only customers. The host had to ask a female to stop sweeping the floor and seat us. She had the charisma of a brick. When I asked about beer and wine, I was told to walk to the bar and ask the bartender. I made it easy on him and he brought my beer and the wine for my wife. The Chardonnay was served in a tiny goblet that I thought would be appropriate for a port. Maybe a 3 oz pour. Ordering was mechanical. No witty banter or anything. 10 minutes later she returned to tell my wife that they didn't have sliders. That's when I knew we were in a twilight zone episode. Slow service, average food and a bit pricey I thought. read more

Best hummus I've ever had! The staff and service was excellent and attentive. The portions are big which is great too!

Bad service all around! Knowledge of drinks, zero! Drink quality, Zero! Long Island tasted like a lemonade , no alcohol in it. Your bar tender needs to get a course in mixing! Waitress didn't know what Rose wine is and thought Chivas was an appetizer! Drinks came far apart and the final drink , we had to literally go to the bar and ask for it. Appetizers, came far apart as well, and again the last plate , we had to ask so many times for. DJ started very loud and when we asked for the sound to be lowered a little , the answer was ; this is a DJ and it's an insult to ask him to do so Very bad experience all in all , not coming back to this joint! And don't recommend anyone to be there from my bad experience. It is an over priced and over rated hookah lounge and not a proper restaurant! read more

New spot in Ranch San Diego, this place is mixed American and Mediterranean cuisine, they have Hookah too, DJ and steakhouse, today is the first day, they are going through soft opening today, some serious competition in the area. read more

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Walked in to flame and right away got sat down, they have really good service and there food was amazing.

We went there Tuesday thinking to hang out me and my other three friends are we thought it's going to be less than we are expecting because it's a weekday but it end up being one of the best nights.... the food is amazing the service is excellent and the place together it's beautiful and what makes all what I said better is the girl was serving us C J .. she is vey humble, educated and excellent customer service I will give the place five stars and give CJ six stars read more

Had the worst experience ever. My daughter ordered a sprite didn't get it till 10 min later. My gf ordered a mojito came back said can't make a mojito ask what beers on draft no drink menu was told to go look. Went to the bar with my son and the bartender was already in a bad mood about the owner. 10 min later we see an argument between the bartender and owner and it was very ackword . 45 min after we ordered still no food at this point I just wanted to leave. If I could give minus stars I would read more