Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

We moved into a new home which had 3 thermostat systems that had 3 thermostats. They don't all…read moreoperate the same way which of course I learned installing Nest Thermostats. I reached out to Jay's Heating and Cooling this morning and within 10 minutes they reached out. I explained what was going on and they dispatched a tech in less than 90 minutes. Dave came out and went right to work investigating the system, what we had, and the way it was setup. 15-20 minutes later he had it all figured out and was on his way. He also explained a few things to help us manage the house temps, air flow and what type of filter we had along with how often to change it out. Extremely helpful and friendly. This is what you look for in finding service. They got our business going from this day forward. Couldn't be happier.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

Tech did a thorough job. Trinity in the office was very helpful with billing questions.read more

Inexpensive maintenance but $878 for an $81 condensation pump and cleaning the drain pump was way…read moretoo high. I hired another smaller company and paid half!

Josh and Angel were both extremely professional, friendly, and helpful! They showed up on-time,…read morewere very efficient and tidy, and took the time to explain to me what was wrong with the ducts in my home and what they had done to fix it. I was immensely grateful for the clear explanation, honesty, and their hard work. I would recommend EnviroAir in the future!

The technician did a great job and explained what he did well. Our bathroom fan started working…read moreagain after he removed the hair that was stuck up there. Advised on a reasonable interval between cleanings. Overall highly satisfied and believe the service was the best available value.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

I do not complete many reviews unless they are completely positive, however, Weather Master sent…read moreseveral requests for me to complete a review so here it is. My Lennox system never worked right in my brand-new home. Heating and cooling varied in different rooms and the emergency heat would not come on automatically when required. The Weather Master television advertisement claim if you get the regular inspections you can keep your system maintained and prevent breakdowns so I set-up the six month inspections and maintenance. Technicians were sent to perform the 6-month maintenance inspections and recommended multiple solutions costing over $1000, none of which solved anything. Last year the unit stopped working completely. The technician took the time to evaluate the entire system and found what he described as installation issues (not installed by Weather Master). These issues reportedly caused damage to the main board and some other parts. I was informed they had the parts in stock and would be back the next day. As the day wore on, no return with the part. I called the main office and was informed the technician was on other calls and would get to me that day. I spoke to the Office Manager to inquire why they didn't complete one service before moving on to other customers as I still had no heat and was staying in a hotel. The Office Manager was rude and told me lots of customers had no heat and I was lucky they even had the part as other customers were waiting six months, and the technician would be out when they could get there. In the end, it cost me another $900 even with warranty coverage, but he did solve the breakdown and the emergency heat problem. I have stayed with Weather Master because they are the approved warranty repair for Lennox and I can request a specific technician now that I found one that does more than a cursory inspection and try to sell something. If you have an issue, do not ask for the Office Manager.

I'm surprised so see varying reviews bc I purposely came here to praise them. We had a few issues…read morewith our HVAC systems a while back and used ANOTHER major company who only seemed more interested in selling us things vs fixing the root problems. That's when Weathermaster came in. Every guy they've sent out for maintenance and to repair anything had been nothing short of professional and honest. It's refreshing to be able to trust a company with a very large investment for our home comfort.