Convenient location for our softball tourney that was in Yalesville. Only about an 8min drive…read more Easy/free parking, indoor pool, and complimentary breakfast. Ice machines on two floors, as well as water bottle filler fountains. Coffee, tea, and hot cocoa always available in the lobby. There's also a little mart in the lobby in case you want to grab a quick snack or drink. The rooms are clean and spacious, including a kitchenette and an updated bathroom with glass sliding doors. Staff was friendly and accommodating. Upon check in I was even given a choice of which available floor I wanted to be on. It's not luxury accommodations but met all of our needs, more so than a standard hotel room, for sure.

We recently spent 2 nights at this location and most assuredly will be staying at other locations…read morewithin this Hilton chain again. Our king suite was decent sized, clean and satisfied our needs. This stay coincided with a powerful winter storm and we were happy that the staff kept the walkways clear because our senior dog needed to be walked frequently. Also of note, the breakfast was quite diverse including make your own tacos and burritos. On the negative nitpicking side there was no oven, the toilet paper was of low quality and there was no liquid dish washing detergent.

Stayed at Comfort Inn on East Main Street in Meriden and discovered they charged my card twice in…read moreone night. Impressive efficiency when it comes to taking money. This morning, the manager acknowledged the second charge was a mistake and assured me it would be removed and returned to the bank today. Great start--except reality quickly checked in after that. I called several times to follow up. One employee then informed me the duplicate charge would stay for seven days. Interesting, since that directly contradicts what management had already told me hours earlier. Apparently the hotel offers not only lodging, but multiple versions of the truth. Then came the hunt for the manager: "He'll be here at 4." "He'll be here at 5." "He'll be here in 30 minutes." Eventually: "We don't know where he is." At that point I wasn't sure if I was calling a hotel or tracking a missing persons case. I would not normally leave a review over a mistake--mistakes happen. But making a mistake, admitting it, then refusing or failing to fix it while sending guests in circles is pure amateur hour. The hotel was nearly empty, which now makes perfect sense. Even breakfast had only one lonely guest, perhaps also waiting for the manager to appear. If customer service were a room here, it appears to be permanently out of order.

-10 stars if I could FUNKY ASS HOTEL ‼‼…read more Mind you we checked in with low expectations already but thissss is insane. We used shirts to cover the pillows and slept on top of the blankets and sheets because I KNOW THEY AINT CHANGING EM.. debris and hair in the bed before I even sat on it. I also had to buy cleaner to scrub the bathroom because hair that WAS NOT ours was all over the shower and toilet seat. Crumbs and shit all over the floor and FOOD pushed behind the bed. LAZY LAZY LAZY!!! They play you a bit because the lobby is spotless but the rooms are WHACK. Please just save your time, money, and spare yourself from this dirt hotel. AS FOR THE HOTEL BECAUSE YALL BETTER BE READING THESE REVIEWS AS YOU OBVIOUSLY HAVE SOME THINGS TO IMPROVE UPON; I myself am a housekeeper for another hotel in NY.. just hire some new housekeepers at this point. You're basically paying your employees to fuck around and somehow do less than a half ass job and it's disgusting and making this company look like joke. Get it together. Not to mention-- the outside has this big ol communications tower and it give Gotham in the worst way. Not that it really matters but DAMN! Pick a struggle, you know?

On May 21st, I checked into Room with no issues. On May 22nd, at approximately 5:00 AM, I checked…read moreback into the same room with Jessica at the front desk. At that time, I specifically mentioned that I had placed the "Do Not Disturb" sign on my door and expressed my hope that it would be respected, as I would not be returning until later that evening due to scheduled meetings. When I returned to my room at approximately 8:45 PM, I was shocked and disturbed to discover that the room had clearly been entered despite the "Do Not Disturb" sign being displayed. The condition of the room was completely different from how I left it: The lights and lamps were turned on, although I left them off. The window shades were fully opened. The bathroom light was on. My clothing bag had been moved from the table to the chair. The nightstand and desk drawers were left opened. The bed cover that I intentionally placed on the floor had been put back onto the bed. I had to go to the front desk, request NEW BEDDING, place the Sheets and all on myself due to the Bed Cover being placed back on the bed which was on the floor! Personal bathroom items had clearly been moved or touched. This situation is extremely disturbing and unacceptable. A guest's privacy, personal belongings, and explicit request not to be disturbed should be respected at all times. To return to a room that had been altered in so many ways without authorization left me feeling uncomfortable and violated. Very disappointed with Charlotte-Burke-Thompson (Front office Manager) and Maguette Loechner (General Manager). This will never be a stay for me ever again, even if it means going to a Marriott Property or others!

An event I attended did not order any vegetarian meals. Enid realized that I was looking for those…read moreoptions and offered to have a sandwich made. It was not just a slapdash piece of lettuce and a tomato but a warm panini. Caring and thoughtful, thank you Enid.

I could not rate this place high enough. My absolute favorite place to go. The definition of…read morewelcoming and being treated like royalty. Complimentary cookies, snacks, coffee, tea, soda available at all times during your stay. The rooms have the most comfortable robes and slippers. The morning breakfast is such an elegant , exciting experience with fantastic food. This place is top of the line and I highly recommend. I have yet to stay at another bed and breakfast that tops here. Staying here brings you back to a different world making it a nice getaway. I've stayed twice now, once for my birthday and once just to get away. I got the birthday package and Kenny made the most amazing birthday cake and decorated the room adorably. Highly recommend. Complimentary touches everywhere you turn!

I truly loved our stay!! It was the best ! We came a day early from our reservation and they were…read moregreat about it. It was like being at home. Big beds fluffy pillows everything you need in a bathroom if you didn't want to bring up your bags. Breakfast was So wonderful to much to eat but so great. One of the best places I have ever stayed. We also has a private balcony that was great had morning coffee there before down to the main dining room for breakfast. Made me smile everyday going down there. What a wonderful place.

"Singing Praises for outstanding service."…read more We are in transition and searching for a rental to house our family. With the generosity and help from Hawthorn Suites and Adam Wagner of hotels helping heroes we were able to stay at extremely discounted rate. We are in a tight spot at the moment but with the help of both companies it gave us somewhere affordable to stay. The hotel has all the amenities needed (rooms with kitchenettes, grocery delivery service,coin operated laundry facilities, a gym and breakfast included). The place is clean and the staff is friendly. This opportunity was a blessing and greatly appreciated. We want to personally thank Steven Haight the general manager of Hawthorn Suites. He was both kind and helpful in this situation. To be so understanding of the needs of a veteran family was priceless. When a company can take care of and help a local veteran family, that is an amazing thing. I will sing the praises of both companies.

What can I say the staff is great except for the breakfast guy who never puts out all the items in…read morethe morning or is interactive with the customers. The halls constantly smell of cigarettes or weed, not cool! The cleaning staff do a great job. Please get rid of the hookers! We love you Joe. UPDATE....I will be updating my review periodically as I will be contacting Steven Haight about the constant trafficking of prostitution and smell of weed. I now have experienced 7 days during my month and a half stay that I could not sleep due to the overpowering smell that is seeping from the vents and walls. Steve is the general manger of this property. Let's hope He can help! As the front desk staff have done nothing to solve the problem. If my issue is resolved, I will update my review. Also why is everything out of order???

I'm rounding up a bit to 3 based on the incredible water pressure of the shower and the very…read morehelpful front desk employee who guided me to this hotel when my GPS was acting up. I was in Meriden for a work event at a nearby ski park, so this spot was a good choice for a stayover for our group. It has its own restaurant that I did not get to try, a gym and small indoor pool as well. We were offered a free breakfast buffet but the timing was off, it didn't begin until after 8am, which was when we needed to be at our event. I think there was coffee on earlier than that though. The reason for my low rating lies in some of the amenities, or lack thereof. I feel a microwave and mini fridge should be part of any hotel room at this point in our technological age, both were absent. So I picked up the empty ice bucket and scoured the 2nd floor, no ice machine anywhere. Guess they want you to take elevator down to lobby. Also, at about 9 pm when I finally had my shoes off and was resting from the long drive, the fire alarms throughout the whole hotel starting blasting. There was no sign of smoke in my hallway so I called the front desk for info. No fire, so that was good, but they were unable to turn off for at least 10 minutes. Those alarms are seriously loud, not very conducive to relaxing. The actual room was ok, pretty clean, mattress was good and with 2 beds and all the extra pillows, I was considering building a pillow fort. But that water pressure! Best shower I've had in ages, wish I knew the night before.

I've stayed here several times over the last few years and it has gotten better each stay. The…read morelobby area has been remodeled. There were two big Conferance rooms in the lobby area too. A small lounge with free coffee and tea with a TV. There's a nice sized pool and a small fitness room with some treadmills. There's also an outdoor area to sun during warmer weather. The rooms are mid sized. Pretty clean. The showers have shampoo, body wash and conditioner in dispensers which is good. The staff here are really nice and polite too. There's a bar/restaurant attached that has a breakfast buffet and offers room service too. Plenty of parking.

I'm a Marriott fan and always stay at one of their properties when possible…read more This one is respectable. Clean and quiet. Clean. Slept well. Disappointed that their evening bistro was closed so no opportunity for a nightcap and to socialize and unwind with a snack. Easy on and off the highway, but nothing very close (a few miles) for dining, etc.

The stay was fine enough. It was pretty difficult to sleep because the pillows were extremely flat…read moreand uncomfortable. Even stacking the pillows on top of each other provided no additional support or comfort. If you stay at this hotel be sure to bring your own pillows! The layout of the hotel is also a bit strange, you have to walk a great deal from the check in desk to the elevators. No housekeeping was available during the stay, only before and after checkout.

Filthy dirty DO NOT stay and the general manager doesn't care . The back door does not lock anyone…read morecan walk in the floors very sticky bathroom dirty bedding disgusting. Please for your safety don't stay.

Fantastic Quiet and beds are comfy…read more Guy at front desk working overnights deserves a raise. Super helpful and accommodating

I would not stay here again…read more Pros: - Close to quick eating places - Close to Walmart - Right off the highway - The guy who works in the Bistro in the evenings is great! - Sauna in the women's locker room - Fridge and microwave in room - Cups are "sealed" as cleaned Cons - room 322: - Old hotel that has been lightly spruced up (you know the term - putting lipstick on a pig - yeah, this is it) - see pic with old electrical - Beds are super uncomfortable - 1 of 4 pillows needed to be replaced years ago - Mold growing in the shower (on the soap dispensers and on the shower curtain) - Bath tub needed to be scrubbed (looks like it hasn't been cleaned in months - good thing I had shower shoes with me) - Furniture is super old - Shower head needs to be replaced - No heating in hall leading from elevator to rooms - Shower did not have cold water - it was scalding hot (glad I didn't have a kid I needed to bathe or the kid would have been seriously burned)

Stayed here for an overnight for a military ball. Front desk staff and hotel staff in general was…read morefriendly. Our room was spacious, on the third floor and was very clean, however one of the lamps in the room did not work. There was a small coffee bar with pods provided, and water cups. Shower had good water pressure and there was ample towels provided. The bed was comfortable but the pillows sucked. The room they had our event in was spacious, and clean as well. They served food (one meat (chicken), mashed potatoes and two different times of veggies, three different salad options with dressings and an assortment of breads. Dinner was great, desserts were so so. But they did have a large assortment of those as well. Water, lemonade & iced tea were all available on each table and there was also a bar available for cocktails or beers. I'd recommend using this space for future events for anyone looking.

I tried so so hard to keep this internal and not have to post a negative review, but the lack of…read morefollow up from IHG corporate as a mediator between myself and the hotel led me to review what I consider the absolute HIE I have ever stayed in over the past decade (with probably 25 or so locations under my belt). We had two rooms, the larger one with the kitchen was excellent and we had zero complaints about that one. The other though, my goodness was it bbbaaadddd. This place had a comedy of errors from the get-go, it's hard to even figure out where to begin. But here are some of my biggest complaints. - The breakfast room felt like the A/C was busted and never got below 80 degrees the three nights we were here. I thought it may be linked to the sliding door nearby from the entrance but the air conditioning seemed to be working fine right in the lobby next door, so that wasn't it. It just made the whole experience completely uncomfortable as you dripped sweat into your food. - They never replenished our towels in the room, they just took them and decided to not give us new ones. Even if housekeeping thought we were gone for the stay, why were they not replenished for possibly a next guest? See the attached photo. - Moldy shower curtain and broken shower drains in our room was a nightmare to get our sons bathed and safe in. - The pool was just mysteriously closed for more than 72 hours, it opened back up the final morning as we were checking out. - The men's bathroom next to the pool, the only public bathroom outside of the rooms themselves, was completely clogged and disgusting our entire stay. You would think they would call a plumber to have this fixed immediately but given the lack of any concern or follow up by management for any of the issues they had, it is not surprising this lingered for 3+ days. There was more but it's just exhausting to type it all out, I've given enough reasons for others in terms of our experience to make the best informed decision about you deciding to book here or not. I tried getting some points back for how bad this place was and never got follow up from IHG directly after reporting the issues above. Avoid this place like the plague, there is a reason rates are so low as well as the points to book rooms. I don't know if they are close to closing but top level management does not seem to care one bit about how the location is perceived.

Fantastic option. Staff was very helpful, included breakfast…read moreis very nice. Rooms are recently updated and spotless.