Very nice stay. Here for a lovely wedding. The event space was really set up nicely. The warmth of…read morethe fireplace, decor and the windows all helped make the event really special. The food was quite good especially for a wedding. They served stuffed chicken, brisket and mashed potatoes and the desserts were delicious! While at the hotel, we walked over to Freighters for a bit to have a cocktail. We sat by the fireplace and had a good view of the expansive restaurant space. It would be a great place to dine to watch the ships and water. The food looked good. I hope we are able to come back to try some of their fare. The room was more than adequate. Clean, the beds were comfy. The room could use some upgrades with USB and C ports and outlets by the desk. Other than that, it was quite pleasant. We were able to see the courtyard, the bridge and the icy water. We enjoyed the winter views. During our stay, each person who worked there were all helpful, friendly and welcoming. That made the experience even better.

Do not get a balcony room here. So noisy at night because management allows children to play…read moreoutside until 11 pm. Very disrespectful of the guests who paid larger rates to have the balcony rooms. We will not stay here again.

I'd like to begin this review by stating the pros the staff was incredibly friendly and welcoming…read more And there are computers for usage in the lobby, a breakfast area with breakfast served daily, a pool as well as a gym. But unfortunately I do have a lot of cons so bear with me. When we arrived the bed looked as though it had been slept in. There were stains on the carpet, hand smudges on the glass , stains on the sofa, mold in the shower, cracks in the ceiling, and warped wallpaper in multiple spaces. I say this as someone who can often over look things however, when I pulled out the sofa bed to sleep there was just a mattress protector and a large yellow stain. I check the closet to find one pillow with no cover on it. We went down stairs and the manager was shocked. She provided us with ample supplies like linens, and a blanket. I have to say for the price payed the condition we're pretty bad. I'm assuming you may for the location as it's 6 minutes from down town but this rooms need a upgrade. And a deep carpet and upholstery cleaning.

Room was fine, clean and comfortable. Check in was easy and smooth! We purposely book rooms that…read moreserve complimentary breakfast. Makes things a tad more affordable. One bad apple can ruin things just like that. Hit down to breakfast at 930 and 2 out of 4 hot items were empty. I asked the young lady if she was making more. No, not really was her response. I politely said it's 9:30 and you are open to 10. If " I really need to I will". I responded I guess my husband and I don't need to eat. As she huffed. So I grabbed small portion of eggs and cooked a bagel as my husband had nothing. Apparently she decided to cook more, but not until we were getting up! Shame, Shame!!

Stayed here earlier this week on my way out of Michigan. Convenient location, comfortable room…read moreitself, and appeared to be friendly staff. However, I could not get the shower handle to turn itself on through a twist model. Annoying. Also was disappointed by the breakfast options not including -plain- fare, the eggs offered had bacon and other things I do not personally enjoy.

Longtime traveler to this location. Had worst experience ever since using this hotel on Oct 22…read more Booked room, arrived and didn't have my booked room. Said its a website glitch. I am titanium elite. This is unacceptable then the counter clerk says what do you want me to do we don't have your room. Its now 930 pm. You can either take what we have or look elsewhere???? Wait a minute you bump a non marriott member with the same room reservation not the guy spending weeks in marriott hotels per year. No manager available she was in Canada for the weekend. Says she will call me Monday. Never calls me. Years of loyalty to this location, not anymore. Awful service end to end. Staff was indifferent. Just ridiculous.

Having my wedding reception here! Can't wait. Beautiful views and very affordable. Food from…read morefreighters very good as well!

I travel with my pup everywhere. I never care about any pup fee. But paying the 75 dollar fee…read morethis time meant I was downgraded to basically a human kennel. Under the guise of I will be closer to the dog walk area, I was placed on the first floor next to the back door. Not an issue, until I walked into the room. No real carpet, just and inside/outside floor covering. No padding, just glued directly to the concrete. The furniture was out of a garage sale, beat up and unkept. Sheet on the bed were old and worn. So old the elastic on the fitted sheet no longer gripped the matress. I never leave a bad review. I there is nothing nice to say i leave it alone. But the manager on duty continually lied on the idea I was put into a dog room. Said there was no such thing. I asked why no carpet, she replied that there must of been a maintenence issue that was unresolved. I told her I checked the room next to me during cleaning and it was the same. A dog room. Just outside my room there was carpet with padding, but not in mine. I paid for a king bed, was given a queen. I guess that is what dog rooms get. Now there was an area for my pup to do her business, but no grass, all lava rock. I invited the manager to walk on it barefooted, because my pup was. It is jagged and unsafe for pets. While this facility is pet friendly, be prepared to stay in a dog room. Not the room you reserved online. felt like i was punished for bringing my pup, and paid for that punishment.

Amazing perfect spot on wow hit the nail right on the head I cannot express in words my gratitude…read more Manager is amazing Staff is amazing Food is amazing Service amazing For my wedding anniversary I've never been to a better restaurant anywhere I am truly impressed quite wonderful waiter paid attention They setup and attention exactly how I wanted the experience to be sophisticated friendly organic and so high class amazing truly a pleasure The staff and management (male or female) you are gentleman and scholars thank you for a truly perfect brunch/dining experience I will not forget 5 stars and bravo

Came here with my kids one summer evening. The seats on the outside deck are one of the best views…read moreof the freighters as they navigate the river. Our service was great. The food was great )even the kids Mac & Cheese and chicken tenders.

Garbage hotel. Bed bugs. Blood on the sheets. No refund, and when booking.com tried to call them,…read moreno answer from the hotel. Horrible company. Stay away. The old man at the front desk was rude and condescending about it too. Horrible. I'll never give Best Western another dime, any location.

Holy crap! Nasty stains everywhere....carpeting, chairs,…read moresheets. Window even had bird poop dribbling down it. Had to change rooms due to urine smells. Elevator creaky and jumping around. This hotel is just sad.

I would rate this a zero if I could. They don't even try to hide the filth in this place. We booked…read moreand got room 306. It was on the ground floor and all wi Dow locks were non existent. Their solution is to out cut pieces of 2X2 in the window to suffice. There is filth anywhere and no blankets for the bed. There's sheets and a paper thin bedspread. That's it. No phone to call the lobby. No coffee maker. The overhead fan I. The bathroom started pouring water out of it. We booked another hotel and immediately left. We're fighting through bookings to get some money back. You've been warned of your book here. Filthy unsanitary unsafe and uncomfortable. The sofa was so dirty and filthy .. and they painted over poop on the walls.

We reserved room for 3 but towels for 2. The bathroom floor…read moredirty in corners and a ring around the tub. Absolutely disgusting The staff at desk didn't even bother to greet us. Not even a hello or good morning.

We enjoyed our stay here. The Hotel is located in an old Michigan National Bank Building. Each…read moreroom in the hotel is different. We stayed in the suite. The bed looks like it's floating. The bathroom is huge. The staff was very friendly and the room comes with a complimentary hot breakfast. Will be looking to stay in more Ascend Hotel Chains in future.

Really a nice experience. Located right downtown and with walking distance to shops and…read morerestaurants. Maneuvering inside the hotel was interesting.this where the challenges of turning a bank into a hotel was evident. Room was chic and modernly decorated. Subject to the sound of the bridge alerts but it is part of the character of the place and the downtown.

Food was freezing and they ran out of it before not even half the room was called. Only thing that…read morewas even remotely good was the bread.

We stayed in Early September on our way to Niagara Falls. Our room was not cleaned. Staff…read moreadmitted that they had someone quit and were challenged to get things done. Simply gave us a sheet to cover the old sheets that were not cleaned. Many many calls to management regarding this terrible experience have gone unanswered. ABSOLUTELY TERRIBLE EXPERIENCE. DO NOT STAY HERE.

Very clean, lots of outlets, USB ports and counter space. Only cons are lack of decent lighting due…read moreto fluorescent bulbs. My room on the sixth floor overlooks the highway, so I wasn't inclined to keep the curtains open in daylight. Other con is the half wall of glass in the shower...first your behind will get COLD as you gave the showerhead -- closing the sliding separator door, which hides a closet, doesn't help because there's very little heat in the bathroom (bring slippers). There was enough water outside the half wall for me to have to use a bath towel to dry the floor. I also somehow locked the sliding door and had to FaceTime by BF on how to get out of the bathroom. Front desk staff is very friendly and helpful and they are the main reason I'm giving this hotel a great rating.

This hotel is amazing! All the staff are extremely friendly! The hotel is extremely clean and…read moreoverall has a nice environment. The hotel has many amenities all for a very cheap overall price. Everything is extremely high quality and the hotel is very clean. Overall a great choice if your wanting to stay somewhere in Sarnia.