First of all, Hilton booking sucks. It wouldn't let me book online so I had to call on the phone. They are also one of the only chains that charges more for refundable booking (which ended up being relevant). It looked like the price was fluctuating only about $5-10 per day so I decided to book. After, I booked, the price dropped by about $50 per night (taking taxes and fees into account) including up until the day of our trip. I tried to call on the phone to request an upgrade to account for that, and I will save you the details, but they were extremely unhelpful. Then the hotel was 98% sold out. Already a bit of a sour taste... The room is tiny; I originally thought the bathroom was a closet. This is the smallest hotel room I have stayed in ever. The bed takes up most of the room. Ridiculously small. The bed is rather large and comfy. The pool was VERY busy over the weekend. I used the gym/health club sufficiently so that was a positive. Local residents can join the club so it really is a full size gym with classes. It is a few parking lots walk over depending on where your room is located. This made up for some of the negatives with pricing and room size. The location is great depending on what you want to explore. The vibe of the hotel itself is cool with the restoration. Checkout is at noon, which is considerably later than I have experienced elsewhere. Overall, we had a good time but would likely book here again only if the price was right (and not a basic room)! read more

Flamingo Resort and Spa Santa Rosa Sonoma, Tapestry by Hilton - Hotel sign! - Venues & Event Spaces Near Me - Santa Rosa, California

Oh my oh my! How much a loveeee this resort!! It's as all the amenities you need! To the pool, sauna, gym, bar, restaurant, and night events! I absolutely feel in love with this place! I decided to spoil my baby and go out for a gateway! He does so much for me and I just want to spoil him for being such an amazing man to me! Everything to me was a 10 out of 10! I absolutely lovvveee this place! Such a great getaway for us! Since it is a resort there is a resort fee of $75 dollars on top of the deposit. Which is understandable since they have so much to do here! I will definitely will be coming back for another getaway with my bby! read more

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We stayed here about a month ago. I forgot to write a review. I really like the flamingo. It has a lot of character from the 50s 60s vibe. It can use some remodeling. It is very dated. There is no elevator so you do have to walk up a floor so if you're handicapped, I'm not sure what you're gonna do. I guess just ask for a bottom floor. The walls do seem kind of thin because I can hear people talking and running around. They have a nice size pool and a Jacuzzi . As a guest, you're allowed to go to the health club not too far and use the facilities there they have a sauna and a steam room, which I really enjoy. If you're looking for a nostalgic place to stay at, I would recommend this place. read more

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I love the Hilton brand, and I really wanted to love this property, but it just missed the mark for what I expected, and was just an OK experience. The Flamingo resort is an old hotel built in the 1950s. I knew that going in, but I was hopeful that the millions of dollars spent on renovations when it became part of the Hilton brand would be worth it. From the outside, this hotel looks gorgeous. The entry into the lobby and the walkways to the rooms has a very mid-century modern look. The pool and restaurant area is also very nice and looked great. The issue I had was with the room. I booked a single king bed with a pool view. For 3 nights (Thur-Sun) the cost was $1000. We were in room 221, which had an incredible view of the pool. The living room area was big and separated from the main bedroom. There was a desk and a pretty big tv. In the bedroom there was also a tv on the wall and the bed was comfortable. The bed had a built in cabinet headboard that served as the nightstand. There was a very small closet to hang you clothes. This is also where you found the in-room coffee maker. Which I thought would have been better to have in the living room so that there could be a bigger closet space. The bathroom is very tiny. There is absolutely no counter space. The shower space was also very small and was a walk in style shower with no door. There was an additional room connected to the bathroom that was very strange. It had a separate door that connected to the living room, but that was it. There was nothing in this room that served a purpose. This room could have easily been converted to more closet space, or even better a bigger, more luxurious bathroom. This was definitely a missed opportunity here. Last thing about the room...be aware of the sheer currents. At night when the lights in the room are on, you can 100% is everything going on in the rooms. You can pull down the shades for more privacy, but thinking the sheer currents provided that is not the case. Overall, the room was clean. We had plenty of towels and the service each day to reset the room was great. Lastly, there are no elevators. At least not in the 200 building. We had to carry all of our luggage up the stairs. This can be challenging if you are not expecting it. read more

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Family friendly and conveniently located mid century hotel. Had some issues with customer service though. The good: - location is within walking distance or a short drive to various restaurants, shopping, grocery stores and 5-10 min drive to the Charles Schultz Museum, Children's Museum, Howarth Park; 20 min to Safari West (there is our agenda for a long weekend!) - pool area is super kid friendly with shallow areas and very family friendly - hotel allowed us to do early check in when we called (vs waiting until 4pm) which gave us an extra chance to use the pool The bad: - some weird customer service incidents, may be one-offs? (often took a while before front lobby answered, did not make much effort to help ie when we called for robes they said housekeeping wasn't here yet and didn't make a note / pass on the request; when we asked about the complimentary afternoon tea advertised on fliers in our room they said oh oops it's not available right now and called it a day) - lackluster cleaning during our stay - no real indoor communal space to hang out, making it hard on rainy days (when we came) read more

Flamingo Resort and Spa Santa Rosa Sonoma, Tapestry by Hilton - Venues & Event Spaces Near Me - Santa Rosa, California

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Ok there's good and bad. I've stayed here 3 times. The good: great location, the bar and restaurant are fun. They even have a little club on site. The pool is huge and heated. The not so good: there is no elevator for half the rooms. Styling and upkeep of the rooms is pretty poor. All doors need some paint and everything I'm just feels used. I'd really give this a 7/10 for the price. read more

Flamingo Resort and Spa Santa Rosa Sonoma, Tapestry by Hilton - Living room - Venues & Event Spaces Near Me - Santa Rosa, California

We had a good time over all, and this time we had a nice room. I like the Yarrow building and the room we had was so convenient because it was out the door straight to elevator, and out to pool/ hot tub. We got the food out couch King room in anticipation of grandkids coming, but they changed their mind, so for us plenty of space! The only complaint about the room was it took maybe two minutes for shower water to get hot. Also, they still don't have room service from what i can tell/ a way to call in food / drinks to be delivered to room or pool area. They really need that; they said they're thinking about it. It was during blues and tattoos fest which we didn't attend and have Virgin skin, but we Loved all the eye Candy! The room came with two nice bathrobes for use while you are there, too, plus abundant nice smelling bathroom products for use. A beautiful features at the hotel is the will allow you to come enjoy amenities before your room is ready, and they allow you to stay all day after you've checked out to continue enjoying amenities! And even though there are still a few jets in hot tub not working, it worked better than last time we were here. And the pool itself is nice and warm, with plenty clean towels to use all around! We were celebrating my hubbies bday and my daughter brought us a fully cooked salmon dinner and salad and Prosecco that 8 of us were able to enjoy in the Yarrow building lobby area with a round table and comfy chairs and couches surrounding it. A perfect private party location, at no additional charge, where we didn't have to mess up our bedroom with food stuff and kept restaurant happy we were not bringing outside food in, AND you could not match that dinner deal! The only overall complaint is that the outdoor pool restrooms toilets (both!) became completely clogged and unusable on the day we were leaving, a Sunday which was not good because the lobby restrooms require you to be clothed up a bit to go into them or you get lots of stares. I would have given 5 stars this time if it weren't for those outdoor pool bathrooms! read more

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I chose to do a renovated room with two queen beds. It was clean and the bathrooms are in good condition since the upgrade. Keep in mind when you book that you pay attention to what is included. I originally was going to choose another room, but noticed that it did not have a fridge. I personally wanted a mini fridge, but did not come with a bath tub. Instead a walk in shower was provided which was fine for me. Have I stayed in better places? Yes. Did I mind this stay? No. I think if you are in your room just to shower and sleep you can't beat the price. The convenience of location outweighs that it's not as prestigious as the other hotels. You can check in and out on the kiosks. It was quick and easy. read more

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I had an absolutely fantastic stay at this hotel. It truly had everything I needed for a comfortable and relaxing visit. From the moment I arrived, the desk staff made a wonderful impression. Check-in was smooth, and they were incredibly friendly, welcoming, and helpful. The first floor room facing the pool was amazing. It felt peaceful and elevated the whole experience. I especially loved the robe provided in the room, it's such a small detail, but it really gives the stay that 4-star luxury feel. One of the highlights was the gym. It's huge and exceptionally well-equipped, and having access to the steam room, sauna, and fitness classes made it even better. It felt like having a full wellness center right on site. Overall, this was a 5-star experience from start to finish. I will definitely be back to stay here again! read more

Flamingo Resort and Spa Santa Rosa Sonoma, Tapestry by Hilton - Such a fun hotel! - Venues & Event Spaces Near Me - Santa Rosa, California

Room was nothing special, certainly for the price. Light penetratring into the room from under the door. For the price to not also have a microwave, shocking. Though I understand they want you spending at the restaurant. Room had no shampoo as well. While using the hair dryer, a circuit flipped as well requiring maintenance to get the lights back on. They did give us a small credit as a result, but first impressions were incredibly disappointing and will seek other options next time. read more

We booked this hotel for the first time to kick off summer with our kids weeks before they got out of school. 4-5 days before we received an email letting us know they let someone buy out the property and moved us to the double tree... no one asked, we were just told that's where we'd be staying now. They expected us to go stay at a double tree for two nights THEN pack up and go back to their hotel for the 3rd night. With two kids and all the stuff? No. Then when I explained we wouldn't be doing this the woman I corresponded with via email still asked if we'd still like to keep our reservation for night three. We won't be visiting this place ever. We booked at Carneros in Napa which wasn't that much more if you're on their mailing list I suggest you sign up! read more

I'm really kicking myself because there were plenty of rooms in Petaluma at Hilton . I know are clean and not dressed up motel sixes from the 60s. However, I have stayed at several boutique Hilton's before and they are usually top rate. For example, they have one in Arizona and one in Cupertino that are out outstanding. This hotel does not live up to the Hilton name. When I pulled in, I was intrigued lots of properties are from the 60s down in Palm Springs and when you get in them, you can really see the work that's been done to add Modern comforts to old staple designs. This hotel is more like watching a budget flip this house or a hotel in this case. There's only one good thing about this hotel. The beds are exceedingly comfortable. However, the rooms are pretty filthy. Every corner in my particular room has dirt in it. Please see photos. It looks like the flip happen mostly around the pool area all the rooms have dingy old-fashioned greats, old-fashioned tubs and oh get this. You get a free pair of earplugs because you're going to need them the entire hotel. I'm in building 400. Sounds like a daycare, you can hear every door every footsteps even when people are not loud. The decorations are more like a fancy college party or perhaps a wedding engagement party but just really cheap in the place I went to the restaurant to have food before going to my room. I ordered an orange juice, sparkling bottle of water and four eggs and two pieces of bacon. I was the only person sitting at the bar at the time I sat down and ordered the food was fine. The service was not. The large bottle of water came as pictured below however, no glass was delivered and we are not talking about a small bottle of water. A waiter finally took pity on me and asked me if I'd like a glass. 10 minutes more I asked the bartender if I could, please have my juice he opens up a squirt bottle used in the bar. I'm talking a small one takes the lid off of it. Dump it into a glass and says oh here sorry. A woman came out from the kitchen, asking if the food was for him or somebody at the bar, I thought that was odd and she brought it out. The eggs were expertly cooked the bacon crispy as requested not a fan of the service. If you happen to find yourself in Northern California, please continue Santa Rosa or Petaluma both have outstanding Hilton's. This is not one of them. Probably the most golfing thing about this particular hotel is the 40+ dollar charge for parking resort fee, etc. This is no resort. They don't ask for your license plate so the whole the resort fee covers. One car is absolute bollocks. This hotel cost more than hotels around it because of the resort fee as previously mentioned this is no resort. read more

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Came here with two girlfriends for a night away from our families. Loved the mid-century modern design, but it wasn't outdated. The room/bathroom are slightly small, but it was cozy. Service was great--we came back from wine tasting/dinner, to a small dog barking his head off next door without its owners around. The front desk was able to get us a different room a few doors down where we couldn't hear it (thank you!). Complimentary wine tasting (courtesy of Coppola, I believe) in the evening. I don't know if that's a daily occurrence, but Anna was the sommelier and she was great! We also got a late-night bite to eat at the restaurant, where Jordan was our server. He was very personable, and the food was good. I only have one negative, and that's about the free tasting flights they advertise at local wineries. This was something that appealed to us, so I specifically asked about it at checkin. The front desk said all we have to do at each place is show a proof of our stay, such as our reservation or room key. With this information, we arrived at Ledson winery later that day, but they informed us that they do not do any free tastings unless you're staying at THEIR hotel. They know Flamingo advertises it, but they do not do it. Oh well. Not sure if the other wineries are the same. read more

Surprised the rating is so low... found it to be a great little hotel. Liked that you could park outside your room (if you got lucky w the parking) and also liked the kitschy decor of the hotel. Fun vibe to it! Only cons would be the lighting is not great - room 416 is quite dark at night. During the day not an issue as large windows which is nice. Staff at front desk varied - most were very friendly and helpful but there was once girl with shorter brown hair who was bored to death with her job and not great. Other pros - the pool was awesome, gym was really nice, the restaurant had very good food and the price was fair IMHO. I'd stay here again. :) read more

It's been two years since staying here. I was completely lost looking for the front desk to check in. I parked in the farthest left lot and wandering in the building towards the bar. Would be nice if they had some signs directing guests where to go. There are two hotel agents to complete check-in. They were kind enough to allow me to check-in a few minutes early. I was given two keycards a map highlighted where my room was. My stay was Saturday-Monday. I was shocked to see how many kids and families were enjoying the pool area. At one point it was so packed guests were lounging on the grass with pool towels because there wasn't enough chairs/beds. We took a dip in the pool Saturday night and wanted to enjoy the hot tub but it was packed so we left for dinner. We came back after dinner and soak for twenty minutes before it closed. We learned from another guest that we could utilize the Health Club/Spa amenities. Rooms are nicely remodeled. I was in a Deluxe King Room #234, it had the option of adjoining rooms. Pros: Love that they got rid of the individual toiletries bottles. I had plenty of fresh towels for my whole stay. WiFi was easy to access. Electric kettle and variety of coffees and teas. Plenty of complimentary parking. Cons: Noise level/privacy wasn't particularly great. Room did not have a bathtub, TV was mounted on the left side of the bed, inside of on a stand direct infront of the bed, shades didn't cover the whole window, I did not dine at the restaurant, drink at the bar or attend an event. The bar patio was packed and everyone looked like they were enjoying themselves. It was just a busy weekend and felt over crowded so I didn't get to fully enjoy the amenities. It seemed to be a bit pricier than I remember too. read more

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I absolutely love coming here for appetizers and cocktails. The atmosphere is always welcoming, the food is great, and it's become one of my favorite spots to relax and unwind. What really keeps me coming back though is Jessica behind the bar. She is hands down the best bartender; friendly, attentive, and amazing at what she does. She makes every experience feel personal and fun, and the drinks are always perfect when she's working. Highly recommend stopping in and seeing her! read more

Flamingo Resort is a Sonoma County Staple!! The front desk attendants are absolutely spectacular with the best customer service. Miss Juliana was so informative about the resort amenities and map of the hotel. Miss Natalia was so bubbly, professional and friendly. I was definitely greeted with the best people on the property right off the bat. The rooms are super clean and spacious, the pool and spa is amazing and the parking is superb. Definitely coming back read more

Flamingo Resort is located in Santa Rosa. They have free parking which is appreciated. Check in was pretty easy and the front desk staff was very kind. We had booked the king suite for the weekend. It was spacious for four girls but two of us slept on the pull out couch and ooooofffff it was so uncomfortable. The bars squeaked so loudly even with the slightest movement and the mattress was so thin it felt like we were sleeping on the pull out bar of the couch. We did request an extra comforter to help with padding but didn't do much for us on the second night. We were also getting ready for the day and we had an employee randomly open our door then apologize-- it was WEIRD. Otherwise, the restaurant was trendy and great for a girls night. Service was also on point. We enjoyed the food but the cocktails were a hit or miss for our table. read more

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I absolutely love this place!!!!! The bed was so comfortable I slept so well. The room was super clean and fresh the view from our window was amazing. There's so much to do here at this resort. Even bar and music delicious food. The whole package I will be coming back thank you read more

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Pool is "heated" but too cold for kids under 10 and adults. I didn't have a thermometer but I'd estimate 76 degrees. Every adult was complaining. The pool only had teenagers and the hot tub often had 15 people in it with just 5 or 6 in the pool. I asked the front desk twice and two different people told me it was "about 80" and totally normal. Room was ok, not super clean but clean enough. Beds were good. If the pool was 5 degrees warmer it would have been good stay. read more

Beautiful place for a conference or meeting Good date place perfect parking somewhat dog friendly excellent loud child place to play informal situated in great area of Sta Rosa read more

Twice we have visited and stayed here within the past several months. The rooms both times have been fine. The pool is great and it feels nice and ' resorty' laying out in the sun, having a drink. Now for the reason it's not more stars - The customer service, particularly in the restaurant is borderline nonexistent. Both stays we all came away saying the same thing. I was hoping it was a one off but sadly not..... The food is not bad, but overpriced....and still the most annoying part is the utter lack of knowledge from the servers about menu questions, and their timeliness/ efficiency. I asked for lemon wedges for my smoked salmon for example, and wound up just walking in to ask inside after 5 minutes of waiting. Even then, the older disgruntled lady barked ' ugh I'll see if he has lemons at the bar' and gave me a couple. Housekeeping isn't much better....I asked 3 times to have our lotion in the bathroom refilled, as we forgot to bring any and we definitely needed it after being in the pool/ sun. I was assured both on the phone and when I went to the front desk in person that it would be brought up immediately...... by 930 pm we were over it and walked over to CVS to buy lotion. We are pretty easy going, and far from high maintenance- but when service is that terrible (and more than once) , it's just not okay...... read more

Review for Vintage Space: Attended 'Cowboys Country Dance' which is held on the first Friday of the month. The venue is a good size with tables, chairs, and sofas surrounding the perimeter. The center features a stage for live music and a sizable dance floor. In the back is a fully stocked bar staffed with friendly bartenders. You can order food from the hotel's restaurant located in the next room over. Such a great venue to have a night out listening to live music and dancing. I plan to be back for another Cowboy Country Dance night, and may check out some of Vintage Space's other upcoming event as well! read more

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I brought my family to the Flamingo for a fun weekend at the pool, but that pool was more of a DJ party than family friendly. If you're looking for that then great, but not what I came for. The music was so loud you couldn't talk and the food service was extremely slow. Overall I was extremely disappointed. read more

I recently tried to stayed at the Flamingo Resort & Spa in Santa Rosa but left the same day. Unfortunately my experience was very disappointing. Our first room was dirty and the AC didn't work, so we had to request a room change. After moving to a second room, water started dripping from the bathroom ceiling while I was using it. At that point, we didn't even feel comfortable taking our shoes off because the room did not feel clean. The pool area was also disappointing -- the poolside chairs were dirty and overall the atmosphere felt more like a Motel 6 than a resort and spa. Considering the price, the condition of the property was unacceptable and far from what was advertised. I was really looking forward to a relaxing stay, but sadly this experience did not meet basic cleanliness or quality expectations. read more

I came out here with the boys to jump in the pool and get a few tiki drinks. The hotel bar was awesome. The bartender, Jess was the rare kind of person that seems to have eyes in the back of her head, anticipating when your bevy is low only to slide a sneaky tiki your way. She was really quick witted and fun to talk to. she teased the members of the group that could take it and even got the quiet ones talking and laughing. can't wait to go back. read more

I want to highlight the extraordinary service I received from the front desk supervisor Natalia Rogers. I arrived with a non-working phone and an emergency unfolding back home. She immediately noticed my distress and, with genuine compassion, offered her personal phone so I could make the call I desperately needed. This simple act of kindness meant the world to me. She is the kind of person who turns a hotel stay into a human experience. Truly exceptional. Thanks, Alejandra Moreno read more

This is a laid back resort with a vintage 50's feel. The decor is mid-century modern so that's cute. This place is definitely family friendly as I saw numerous families with small children. I even saw a play yard (playpen) in the hallway upon my exit so feel free to bring your small babies too. All of the staff I encountered here were nice and all of the front desk staff at least seemed relatively young. The property has ice/water machines so you can fill up your reusable bottles etc. some machines can be a little finicky so you may have to cover the sensor with your hand. There is daily meditation and yoga offered as a part of your stay. I believe that's part of the resort fee. The rooms have small refrigerators, but no microwaves. Also, there are two access points to the room, one from the outside and one from the inside. I'm not a huge fan of there being too access points to the room as a safety concern. The bathroom shower also only had a half glass wall type of situation. I hate when the shower doesn't have a full door or shower curtain or something to cover the entire side of the shower. Overall, the place is cute but I'm not sure the resort fee is justified. I enjoyed my stay, but I didn't get stereotypical resort fees. read more

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This review is for the spa, specifically Trevor. Hands down, he's amazing! One of the best massages I've ever had, and I've had a lot. I typically get deep tissue back home but went for a relaxing Swedish with Trevor. I did not tell him and specific sore spots but he managed to find them all. He really knows body work. You can feel him put his energy into his work. Just incredible. I will make this resort my go to staycation from now on, just to see Trevor. read more

Exceptional service from Kristina. (Saturday September 20) The beginning of our stay and checking in the evening prior was a bit hectic and Kristina's hospitality and care for guests really impacted our stay in the most positive way. Incredible customer service with a smile and a massive heart! Thank you Kristina for your help at the front desk in the morning! You also saved us with helping us navigate our transportation! We will be back! read more

Flamingo Resort and Spa Santa Rosa Sonoma, Tapestry by Hilton - Art painting at hotel in lobby - Venues & Event Spaces Near Me - Santa Rosa, California

Check in was easy, pool area was fun, nice to sit out and swim. Pool is heated. Hot tub warm and inviting Now to the room. Old design style, bed was comfortable. Room was clean! Would stay again when in the area. read more

Stayed here for a weekend staycation! We were greeted and checked in by Natalia Roger's! She was so personable! She told us about all the amenities and even the Salsa class hosted by the resort! We had a ton of questions which she did not hesitate on answering! Very seamless check in process! The overall resort gives a very Palm Springs/ Arizona vibes! The amenities include classes from Pilates to yoga to cycle, pickle ball & tennis courts, sauna & steam room and weekly events like the salsa class! There's also restaurants and shopping within walking distance! Would recommend for a nice weekend getaway! read more

I Went To The Más Perro Event And The Flamingo Staff Was So Rude . The Mamager Said Your Drunk Get The F*** Out . Guys I Don't Even Drink . Liked The Event But The Venue Absolutely Not . Do Not Recommend This Place read more

We purchased two Easter Brunch passes off the Flamingo website. We were immediately billed for 4 passes. We have called many, many, many times since Easter and have been repeatedly advised the appropriate manager would return the call to straighten things out. It is now nearly 2 weeks and we are still waiting for a call to resolve the issue. Meanwhile, we are contesting the credit card charge with our ccard company. We are locals and visit the Flamingo occasionally. Their recent customer service seems non-existent as they refuse to return any of our calls. read more

If you like glossy concrete floors in the winter, a paper-thin breadspread/blanket/duvet, and dreary lighting, this is the hotel for you. This is the first luxury resort I've stayed at that did not include a hair dryer in the room. I called the front desk to ask if they had one available, then waited 30 minutes with wet hair until housekeeping delivered one. The website photos are misleading. We specifically booked the Deluxe King because the website photo showed a big, comfy chair in the corner, which would be key for our 4-night stay. Unfortunately, there was no big, comfy chair. The photo also shows 2 stools at the table, throw pillows on the bench, and a ceiling lamp. We only had one stool (for 2 of us), no throw pillows, no ceiling lamp. (see photo comparison of our room vs the website photos) Plus, we could hear every adult, child, and barking dog enter and exit the building. This place is NOT a luxury resort. read more

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The pool is large with lots of chairs, plenty of shade or sun! It's easy to get around and find a spot. The room was clean and comfortable the safe nice to deal with read more

We were here for a 21+ ticketed event with some friends. I purchased a friends ticket, and we had agreed my friends would cover 1 or 2 drinks for the night. When we first arrived, I joked to my friend while we were ordering, "First round is on you because of tickets, remember?" - no big deal. We ordered a few (honestly, pretty mediocre) drinks, sat down, and enjoyed a great cover band that played music I grew up with. The atmosphere was fun, people were dancing, and we met and chatted with a few friendly folks near the bar and nearby tables. Most people were definitely buzzed, some outright drunk. It's a 21+ event, after all. It was a fun time. The problem? I was ''cut off'' after only 2.5 drinks, as one had accidentally spilled. When I went to order another after dancing with a friend, I raised my hand in a silly, playful way and smiled while ordering. Apparently, that was enough for the bartender, an older white woman (Ellen, I believe her name was), to decide I'd had "too much." She seemed to think other people were buying me drinks, which wasn't true, only my husband and friend did. She could have easily confirmed that with me or with whoever she thought was buying the drinks, but instead, she relied solely on her own incorrect judgment. I was definitely not drunk or behaving inappropriately. Meanwhile, there were people around us who were visibly intoxicated; slurring, stumbling, and clearly having a good time. They kept getting served without issue. One particularly drunk man made one of my friends uncomfortable, yet nothing was said to him. The difference? He was an older white guy, while I am a person of color. What really got me was when a bouncer pulled me aside to check my ID AFTER I had already been at the event for hours. I had walked past him multiple times that night, as I had gone to the bathroom or just stepped outside with friends. I wasn't carded when I first entered, and clearly my age had not been an issue until that moment - because you know, It was a ticketed 21+ event. I had, as stated above, even ordered a drink when we first arrived. Being told I'd be kicked out if I was seen with another drink, despite being calm, respectful, and coherent, felt humiliating and unfair. No one else was pulled aside, yet anyone with eyes witnessed plenty of people who were clearly less than sober, if you know what I mean. I understand the importance of responsible alcohol service, but the inconsistency and bias in how it was enforced here was obvious. It is disappointing when a place that's supposed to be about fun and music lets staff's assumptions ruin someone's night. It felt less like "safety" and more like a snap judgment and doubling down on an assumption. read more

This was my first time on the resort campus, I stayed overnight. I like everything about the property. The lower score is due to the staff failure to give me the wake-up call I requested. Before going to bed I called the desk staff requesting the call. I was a little uneasy when he responded "so we're shooting for 5:45 am...", followed by "I've left a note for the night staff...". Sure enough no call came in the morning. Your team needs to get this right, failure can really ruin a guest's plans. I gave myself a wake-up call fortunately, your team didn't. read more

Awesome resort, service, atmosphere, food was all great! The spa was the best couples massage either my wife or myself ever experienced! Great resorts for couples and families a great balance of both with tons of activities read more

Excellent date spot! Had a lovely evening dining and dancing at the Flamingo's restaurant and concert hall. Allergy friendly, the menus accommodated my gluten & dairy allergies seamlessly & the concert venue rocked! read more