After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

i'm in one of the buildings in West Harlem. The rent here is a illegally set. The repairs that need…read moreto be done are not done because the landlord allows the supers to not do them. Report to 311. Report to DCHR. I've been complaining about several issues and this is the result of one of them. Start reporting these people, start taking them to court or letting them take you to court so that you can prove that they don't deserve to have the rent as high as it is and that they need to fix these fucking repairs..

Extremely unprofessional, condescending and disrespectful. Trying to pay the rent is like pulling…read moremy teeth out. The website sucks you get no information what so ever. On top of that when you call the lady on the line gives me an attitude and treats me like shit on the bottom of her shoe. Maintenance complaints go unanswered hallway lights are out. But God forbid you try to call and talk to someone about it. No you have to use the stupid website that looks like it was created when AOL was still a thing. Unbelievable

RUN!!!! Move in date…read morewas 10/01/2018 it's not 10/07/2018 and my family and I are still not able to move in due to black mold!!! Hired an attorney to obtain my funds and break the lease! Complaint with 311 and still work as not commenced on the apartment. However contractor buckets of paint and plaster along with Sheetrock are in my basement.... even though my move in date has passed and they had time to rectify any issues before renting the apartment as it was vacant for over 30 days. Calling the emergency number is useless..... run,sprint away for this company. This is the worse experience I've ever encountered with a management company. Will keep posted as how this plays out. Part 2: Day 11 - still not in my apartment and mold has spread. There is no YHT Management Office at 230 Roebling Street, Brooklyn NY, The lockbox to the apartment did not open for me to leave the keys. The field supervisor Koby was to pick them up from my work.... didn't happen. Went to 320 Roebling street to hand deliver the keys to Malky the building maintenance manager; however, there's no office for YHT management at 320 Roebling!!!! Only a mail box office. Malky then calls " John" to coordinate drop off of the keys. "John" confirms to me his name isn't "John" and the sweeper in the store confirms that YHT management does this to everyone. "John" also confirms that he will place the key in YHT management mailbox. Malky not realizing I can still her laughs about the whole situation with her colleagues. I made her aware with some colorful language that I hear the laughing and convo where she tries to play me for a fool. These people think it's a joke that I'm without a decent apartment. The only time they showed any concern is upon receiving a email/ letter from the attorney. I advise urban pads and all realtors to stay clear of YHT Management UPDATE November 6th, my family and I have not moved in and at this point seeking a refund of monies paid. They have not provided an air quality report and the excuse was Enviro Cleaning did not obtain enough samples. They have not even provided a report from Enviro Cleaning based on observation. It's apparent that this willend in court or I'll have to move in and live rent free to recoup lost monies ( out an additional $6000 over this matter November 11, removed my belongings and will be picking up my refund on November 12. They did remove the mold and acrylic clean the apartment but this whole experience was very disappointing.

I've been living in a building ran by YHT, and they are THE worse management company to deal with…read more Ant time me and my neighbours have to submit a ticket to them for basic repairs, they get back to us days later and when they do send someone it takes another extra few days to repair - disrupting our schedule since we don't work from home and actually have to go to work physically. We've had to accommodate and waste our time for anything to get done. They charge us such high rent for what they call 'exceptional' service and 'high end' living but everything in here is done so cheaply. DO NOT RENT FROM YHT.

This is a scam. Do not rent an apartment from Katarina or Marek. After we moved in, they tried to…read moremake us pay an extra 1k for the washer and dryer that were already in the unit and were included in the apartment. After moving out over 6 months ago, we still haven't received our security deposit. She claims to have mailed it but refuses to send tracking numbers or zelle/venmo instead. We are out thousands of dollars now because of her and won't get it back until it's resolved in court. Search Katarina and Marek on reddit to read even worse experiences. This city is expensive enough, don't make your life harder by working with them.

Katarina was very helpful for me in finding a new apartment! She was super attentive and…read morecommunicated great with me on my first apartment in new york city. She got me set up with a showing next day and was on time and answered all of my questions. During the application process, she was also super communicative and answered all of my questions - especially for my first apartment I got in NYC. I have recommended her to other friends of mine looking for their first place in the area! Thank you Katarina!

I've lived in a building managed by Alex for the past three years, and I truly can't say enough…read morepositive things about my experience with him and the Building Equity Management team. Alex is kind, understanding, and consistently communicative. He often replies to emails within minutes! Sokol, the super, has also been wonderful to work with. He's incredibly responsive, helpful, and always quick to address anything that comes up in the building. It's rare to find a team so reliable and easy to work with in property management, and it's made my experience living here seamless and stress-free. I'm very grateful to have had such a positive experience and would highly recommend Alex and the team to anyone.

For the past seven years I've lived in an UES pre-war building managed by Building Equity…read moreManagement. It's been a fantastic experience both as a resident as well as from someone having served on the co-op board as a Director and for the past five years, Board Chair. Michael Vinocur and his team are professional, always respectful and super responsive. They have handled every situation whether routine or emergency with great skill and attitude. I highly recommend Mike and his team!

Alright. I see that I am the only person having issues with this management company…read more So, I was residing at 10 Hillside Ave for a year. Got a lease renewal letter in which they proposed an 11% to 12.5% increase on my lease. A month and a half before the lease ended, I sent them a polite letter that informed them my desire to end my lease. The letter also included the address where they could send my security deposit. I moved out on 8/30/14 (the last day) and gave my keys to the super (I had initially called him and he was aware that I was moving out before month end - he said, something to the effect of "oh. You are the person moving out of 3#"). It has been five weeks after my move/almost three months after my sent my letter and my security deposit has not been reimbursed. Wondering what is happening, I called the company. The person who picked up the phone was nice until I mentioned that I wanted to know about my security deposit. She immediately changed her mood and asked me if I had sent a letter requesting it. I said that I had sent a letter before the lease ended and she responded (in a very awful tone) that the letter had to be sent after I moved out. She also claims that she does not know how long this process take (mind you, this is the same person I spoke to when I initially started the lease - so, she's been there for almost a year). I also mentioned to her that I am a native New Yorker and I have moved a lot, but this was the first time in which my deposit was pending a written request that I was never informed about. Anyway, I said I would send the letter today and she abruptly hanged up on me. I can't believe how rude she was! She probably is one of the owners of this company because I can't see how a reputable business would keep employed someone so rude to their customers. I wish I could give zero stars.

6555 Broadway Bronx, NY 10471…read more I regret not doing research on management companies before I decided to move out to this place. At this point almost 5 years after a lot of the comments I've been reading; this company hasn't changed much. It is January 30th, 2015 and the heat and Hot water issues are STILL a Problem on top of Every other issue. It is 6:41AM and I cannot sleep because of how stressed out I am due to my living conditions. I have been writing reviews Everywhere I possibly can since about 5:10am. At this point I am exhausted and will be pursuing legal Actions against this company. I am beyond tired of living in the conditions I am living as if I am some sort of less than human where my bathroom ceiling has been opened for almost 2 weeks now. The department of housing came in and has reviewed the conditions I am currently living In. The conditions are so severed they have given them 3 days to resolve the issue and They Still don't care. The staff in their Brooklyn office is just the worst type of costumer service I have received in all my years interacting with people in general. There's an older Lady that everyone says she acts the way she does simply because of her aged where she's very disrespectful when you call. As a friendly advise to the shareholders this is no way of running a business even if she's a family member, she's driving people Away from your business. She hangs up the phone "If you are taking too much of her time" they are always bouncing you around from the Brooklyn office to the Manhattan office and vice versa. Leon I belive is the name of the person in charge of leases is Never available and is ALWAYS in a meeting, he never picks up a call, they tell you to call back at around 3pm every single day when you call back, "Leon is Gone for the Day". I have been in this apartment now on my 3rd year and I have never been the type on tenant to complaint but at this point this is not only unacceptable but inhuman to think is ok to have us live under these conditions. City has given them 3 days due to the severity of the issue.

They say the building depends on the super, so I can't comment on every building in general, but…read moremine is great. Responsive super, personable guy. I came from a building under Pinnacle Management and I only mention them by name because of how godawful they were. ROACHES: -pinnacle: thousands if not millions -lilmore management: 0 RESPONSE FROM MANAGEMENT: -pinnacle: basically you are dead to them -lilmore management: David answers every time SUPER: -pinnacle: when he exists in 3D, he walks into your apartment unannounced. It happened twice. -lilmore management: the man is a saint who loves to help. Fist bumps all around. That's the BIG 3 for me. If there is a bonus round, I'll say that Lilmore compared to Pinnacle is a thousand times quieter. This has been an honest review by a former angry tenant. Team Lilmore all the way. Pinnacle still owes me money. People don't forget.

I was waiting for them to fix it. Now I cant use my bathroom…read more The leak is getting worst . I was going to the bathroom and ceiling fell on me.

Horrible, rude, incompetent , trying to get rid of them as a management company. currently in…read morelawsuit with them for failure to maintain services within apt as required ..absolutely dishonest

I wish I could give 0 stars. These people are inept and smug about it, especially a woman named…read moreBrownie. I live in a co-op building they manage and these idiots scheduled bay window replacement in the dead of winter. That's 4 windows in the living room replaced in 25 degree weather. A 6 hour job. I have a 4 month old and I was told by Brownie to just stay in my bedroom the whole time. Where, yes, it was freezing still. I called the cops on a neighbor who was abusing his children and wife and when then this neighbor began threatening me I requested that cameras be installed in the hallway for my protection and I was told there was nothing Newport could do about it. These people are the worst.

This apartment is front facing and the resident cannot see out of his window. This management…read morecompany knows of these problems and does nothing to fix them.

I've lived in 2425 Nostrand for 3 years. On month 3, black mold became visible in my bathroom…read more After 6 months of calling and texting the super and management, they finally came...to paint over it with high coverage white paint. This cycle repeated until 18 months into my time here, when three different pipes burst in my ceiling, so much so that they were shooting water out of the exterior wall of the building, through the brick. They waited 2 days to come by, as I watched cockroaches crawl out of the hole in my ceiling. Plaster was coming down in gross brown globs. When they finally stopped by to repair, they did so by duct taping the pipes, covering the affected area with grid tape, and plastering the bejeezus out of it. A month later they came by to paint over the plaster and the mold that had regrown there (because the pipe was still leaking). This cycle has repeated 4 times, and today, my ceiling caved in. It magically only took them 3 hours to "fix" and clean it, but thankfully, I got some samples of the rotting wood and mold that was inside the wall and ceiling. It took them 5 days to come for the caved in ceiling. They did not clean after, and there are globs of plaster on every imaginable surface. I'll update my review once I get the lab results back for the samples I took.

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management