Replying to Patrick F.'s 1st comment (it looks like Patrick deleted the 1st comment...probably because my response made him realize he has a lot of false information in there). Pasting Patrick's 1st comment here: Steven C., There is no need to check the septic tank if it was just pumped weeks earlier as our licensed plumber was told. Our plumber took the correct steps and continued on to pull the toilet to rod your sewer line. Another plumber was dispatched when there were further complications. Our technicians continued their investigation and dug down underneath a picnic table and found the tank to be full and it was apparent that it had never been pumped. We reset your toilet with new toilet bolts, reused your water supply line to set it properly and didn't charge you. I'm sorry you feel this way but the plumbers both took the proper steps based on the information given to them. We didn't charge you $335, it was a total of $240 for two (2) technicians that were misguided and worked diligently for hours to help you. ----------------------------------------- Side note to potential customers: Look at all these negative reviews on Yelp - Patrick responds to every one...and every time he says what a great job they did and how the customer is wrong. Is the customer wrong every time? Flatley's seems to think so. ----------------------------------------- Now my reply to Patrick's 1st comment: The fact that you would reply to argue that I am at fault shows what a joke you guys are. Look at your yelp rating, it's 2.1 - apparently I'm not the only one who knows you guys are terrible. Now addressing Patrick's comment: We told the plumber the problem started when it's been RAINING. The first step was to look in the septic tank after hearing this. Any plumber with any knowledge of septic tanks would think..."maybe there is a problem with the piping in the drainfield from the septic tank." This is the problem - nothing to do with the toilet or toilet drain piping and nothing to do with the tank not being pumped recently. All the plumber had to do was look in the septic tank FIRST and he would have been out of there in 5 minutes - not mess around with a toilet drain. Your comment further shows the lack of plumbing knowledge at this company. Again, this issue has NOTHING to do with the septic tank not being pumped - it was just pumped as we've stated. The problem is with the rain backing up into the septic tank drainfield piping. You said the technicians "dug" down underneath the picnic table? Haha, dug. I moved the picnic table with a friend out of their way and the plumber simply lifted the 12"x12" concrete lid on the septic tank - it maybe took 1 minute to move the picnic table and uncover the lid. Dug?....haha no.... And thanks for the new $1 toilet bolts which makes me realize I forgot to tell the future customers something: Make sure you guys have some garbage bags and cleaning supplies on hand for these plumbers - they do not carry them. I had to give the plumber a contractor bag, disinfecting spray, and paper towels. Patrick - plumbing is generally not the cleanest job - you should really supply your guys with some garbage bags, disposable towels, and some disinfecting cleaner. Last thing Patrick - I had to argue my way to $240 because you guys failed to fix the problem...it's not like you guys said..."Hey, we couldn't fix the problem today but we've been here a while, how about we give you a discount?"..... No, you guys are terrible and your comment shows this. TO CUSTOMERS THINKING ABOUT HIRING THIS COMPANY - DON'T! 2nd update....to reply to Patrick's 2nd comment: Patrick....your ignorance continues. As you understand (and as I've written in these comments), we told the plumber the septic tank was just sucked and the problem started happening when it RAINED...key word RAIN. The septic company is not the problem - getting the septic tank pumped out AGAIN is a temporary solution until it starts raining again....the rain is the issue. The rain is backing up into the drainfield and into the septic tank. This is good, I'm teaching you - try to read and understand what I'm saying so you can use this information next time some unfortunate customer hires you guys. read more

I was referred to this company last year from a very dear friend and very grateful. These days its unfortunate people are quick to complain and delayed in giving praise. Last year My elderly mothers toilet was over flowing most every time it rained with significant rain fall as did her neighbors. I received many estimates. Flatleys was the ONLY company that advised a permit is required by our village to install a Flood Control System and was inspected by the village that it met their specifications. Marcos and Dan treated and spoke to my mother with great respect, for which Im impressed with. There cleanup was perfect and the Pricing was right in the ball park for the large job. After the rains in September my mothers house was the ONLY house that DID NOT flood that had this continuous problem. I recently used Flatleys again for a clogged drain in my utility sink after some mortar was poured down, after cleaning up from a tiling job that we were completing (poor choice, I know now). Flatleys came out promptly. The gentlemen was very knowledgeable and fixed the problem with easy and cleaned up everything around him. The PRICE was just right on! HIGHLY RECOMMEND FOR A JOB DONE RIGHT! Kelly P read more

My experience with Flatley's plumbing was a good as it could be when you find out that your sewer line is severed. They came out within hours of my initial call and gave me a very competitive estimate which they stuck to. Upon confirming my intention to use them for the project they were able to come out a day earlier than I asked for initially as we were struggling with the sewerage seeping in to the basement and the smell that comes along with that. They showed up first thing on the morning of the job and were finshed with the entire job by the scheduled inspection time. They did their level best to keep the impact to my yard to a minimum given the fact they had to use heavy equipment to dig a trench for the new sewer line. They cleaned up everything and they now have a very satisfied customer who will call them in the future should other plumbing problems arise. In addition they replumbed the gas line to my grill on the same day as the sewer project. They did great work for a great price and I would hightly reccomend them to anyone looking for a good plumber. Dave Lannes Naperville, IL read more

Called Plumbing Express for emergency sewer back up problems in my home. Diagnosis process was explained over the phone by professional plumber. Felt very comfortable and scheduled a visit later that morning which they arrived within 30 minute window promised. Root cause identified after 15-20 minutes. Less than 1.5 hours, all lines "rodded" and cleared. Very lucky line was not sheered off at foundation wall! The plumber politely asked if there were any other plumbing issues that needed a quick look. Pointed him towards some year old leaky facets and toilets that he fixed in 30 minutes. Total time at home with good clean up was 2 hours! Price was very fair considering my emergency cries for help and I felt very good about their work for preventative maintenance. Other plumbers I called that morning did not sound so definitive on the troubleshooting process and I would feel more exposed financially if they visited. Glad I chose Plumbing Express. Will call them again when needed and recommend to friends and relatives. read more

In 2006 I was going to bed at 9:30 and heard water running in my basement. I found the water drainage valve had completely blown out and water pouring out like a fire water hose. I called Flatley's Plumbing Express and they were here that night to replace my hot water heater. Now today Oct. 11, 2016 I returned from my daughters destination wedding in Napa/Sonoma California with out of town guest coming this evening with no hot water and I called Flatley's Plumbing Express. I explained my situation to Tina and was in need for immediate service. She called me back and told me someone would be here in 30 minutes. Yes in 30 minutes they were at my front door ready to replace my heater. If this isn't 5 STAR SERVICE THAN NOTHING IS. Just outstanding service and a GREAT COMPANY. I'm overwhelmed. Your company is OUTSTANDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Last night a water pipe in the crawl space broke at my mom's house. This morning 1/10/2014 at 8:30 we contacted Plumbing Express and within 30 minutes, Nick arrived at the house. By 10:00, the pipe was fixed! Nick was professional, and the price was more than fair. Not only was my mom without water, she had no heat because of the boiler in the house. We highly recommend this company. Thank you for your quick response, and Nick, thank you for the courtesy, professionalism and explanation of the situation to my mom. We are grateful. The Curto Family, Midlothian, Illinois. read more

Called them and explained the problem and leak. They scheduled us quickly, called before they came. Prompt, quick confirmation of problem, reasonable estimate. Quietly worked and had issues resolved within 2 hours. Respectful of the carpeting and floors. Explained work completed and operation of new equipment. Pleasant. Tom K. was our plumber and was wonderful. Have used them numerous times, and have been pleased each time. Any concerns were quickly addressed by the owner. read more

Pleased with this firm. Prompt, Professional, and Price Competitive. Contacted them on a Monday morning, got an on site estimate Monday afternoon. Commitment for Wednesday 8am start with sane day completion fully met. Everything went well, Tom, David and Anthony hit the project hard, work well as a team and made everything come together as was the commitment......even clean-up. Will definitely contact them for the next project requiring plumbing and their expertise. read more

Very rarely am I compelled to review a company, but last night I had two pipes burst. I called they sent a tech to my house in 15min. Rick was the guy who came and he was fast clean and most of all nice. Here it is 11pm and he was still treating the house as if it was his own. I know for all my future work I will be using these guys. Professional no matter the time of day says a lot about his and their character. Thank you guys for your fast service! read more

I want to thank you for a job well done. Your service guy,Tom, was very knowledgeable in his duties. He explained the problem, and what it would take to fix. Fast, reliable, courteous. And they were the only ones that would come to my trailer home! 5 stars in my book, and I will gladly refer them to anybody needing expert plumbing work. Again, thank you from the bottom of my heart. Excellent! ! read more

We contacted Flatley's due to their high reputation with the BBB and were not disappointed. This was a second attempt to fix this problem (a spigot not working). We were very pleased with the service Marcos was able to fix the problem and did it at a reasonable price. It was not an easy fix but he didn't give up, we are so happy we got a second opinion. read more

Flatley's Plumbing or as they are known by most of their customers as Express Plumbing. They have worked on my last 3 homes in the southwest suburbs of Chicago and each time they do a great job and their service guys are nice and friendly. My neighbors use them as well and they were happy too. Great job Flatley's! read more

Recently when I flushed my toilet, the water became backing up into the tub. I needed my pipes clear due to tree roots. Rob P. was able to come out that day to fix the problem, he got the job done quick, professionally and cleaned up after himself!! Rob P. was very knowledgeable in what he is doing for this service. read more

I love these people. I have used them twice, both times emergencies and received prompt service calls, courteous employees and excellent work at an excellent price. The entire staff from first contact to last are wonderful. If you need a plumber call Flatley's you will not be disappointed. read more

Called on a Sunday to see about having our sump pump replaced. They came out that same day. Glad they were able to do the work on a Sunday so we didn't need to worry about the rain that was forecasted for later that day. Rick was great and I would recommend Flatley's anytime. read more

I was very please with the way my call for service was handled on the phone and by the serviceman/plumber. Very professional, quick response, and fair priced. I will use them as my "go to" plumber. read more

Worst service ever. They did not show up at the scheduled time and when I called about it they were extremely rude. They are very expensive too. I will never use them again. read more

Today I was ripped off by Plumbing Express $485.00 for a 45 min job I was robbed and taken advantage of by Plumbing Express. If your looking for a plumber this is not it. read more