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    Ridge Plumbing

    5.0 (1 review)

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    Services - Ridge Plumbing

    Plumbing inspection

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    1 year ago

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    Flatley's Plumbing Express

    Flatley's Plumbing Express

    2.4
    (58 reviews)

    After installing a tankless water heater, they have absolutely disappeared. There is no hot water,…read moreand the water pressure is a trickle. I've left MULTIPLE messages. Phone messages left daily Wed- Sat: same AI answering service, still no returned call. I've emailed as well. I've had to schedule a service call with another plumbing company. Flatley's customer service has been atrocious.

    My husband got a verbal estimate from Phil Sevin on June 9 for $1,880 to "supply and install a…read moreBradford White power vent water heater" (this is a direct quote from their written estimate) to replace a perfectly working water heater that required changing due to a home remodel we are doing. Told him that we wanted to spend as little as possible because we only needed a new water heater for the remodel - we were not in an emergency position. He said he'd send over the estimate via email. It didn't come. Husband called, left a voicemail. He called again the next day and was promised a call back. No return call, still no email with the estimate to approve. Then I called and was promised a call back the following day by Phil. I never received a call, but the estimate miraculously appeared - for $2,035 (higher than the initial estimate). Whatever. My husband approves the estimate and sets the install date - June 13. The guys show up this morning, and immediately start groaning about "this has to be done, that needs to be changed...", etc. And suddenly the price is now $2,900 because Phil "didn't add labor" to the estimate. "But this water heater is top of the line!" We didn't NEED top of the line - just a damned water heater that would serve it's purpose. My husband told them to leave. I called Plumbing Express to get hold of this Phil person, who obviously underquoted the job. "He'll call you back in a few minutes". AN HOUR PASSES. I call again. Now, I'm angry (and rightfully so). "I'll have Phil call you right away". Phil calls me - both guns firing out of the gate. "That was just an estimate". Yeah, an estimate that WE APPROVED for $2,035. "Yeah, lady - it was an ESTIMATE". Bait and switch. DO NOT HIRE THIS COMPANY UNDER ANY CIRCUMSTANCES. You will regret it.

    Ridge Plumbing - plumbing - Updated June 2026

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