This business took my money happily without providing the service or sending any info on what I should bring. I flew out to Miami from Az and took days off work for this, and they have been negligent towards me since I've asked for a refund they have been giving me the run around that the manager isn't it ALL OF A SUDDEN the day after I fly out. Terrible. read more

Flawless Icon - To contact the bank. And they know well I will have a hard time with the bank since it was a knowingly transaction. - Medical Spas Near Me - Miami, Florida

I paid over $5,500 for liquid bbl, and less than two months later, not only are the fillers completely gone, but I also ended up in the ER for over five days due to a serious infection. This was extremely scary and not something anyone should have to go through after a cosmetic procedure. For the amount of money I spent, I expected safe, professional results--not a medical emergency and zero lasting outcome. I'm very disappointed and honestly regret coming here. I would not recommend this place to anyone read more

I happened to drive by twice and noticed their drip promotion. On my third drive by I decided to go in! I was greeted by Rosy and Melanie and they patiently explained to me the differences in menu selection. I ended up doing the Flawless Skin IV Push promotion. They had me in and out including the nurse consultation in 30 mins! The nurse who gave me the IV push made it fast and painless! Highly recommended! Will definitely be coming back here next time I'm in Miami! read more

Flawless Icon - Medical Spas Near Me - Miami, Florida

I called in may 2025 to make an appnt for a package of 6 massages with wood therapy. I asked over the phone how long would it be and they said 45min, 6 sessions 485$ The day of the service I was informed that there was a 15% medical fee to every service( for a massage??). I paid it anyway, just signing the credit card machine screen After that I was informed that the session was 15min each. i said that was not what I was told and asked for a refund. I wad the brought to talk with a "manager". She had an attitude and told me nobody on the phone could have a told me that and basically that I was lying. Fine. misscomunication. I asked for a refund again since I didn't want to proceed since the service was not what I was told She then told me all sales are final and I did signed the agreement back in august 2024 when I first visit the place for a totally different procedure. She offered a store credit for another service but I just wanted a refund at that point. I agreed on having that first session since there was nothing else to do I did started a dispute with my credit card company to which they told I received a full service so no refund now I cannot have the service anymore and they won't accept the charge back. Yes all sales might me final but there are always exception in retail is specially when it is asked literally 10 min from the transaction. I waited to write this review to see if the merchant would actually act right for the dispute. But no. The manager/doctor is unprofessional and with an attitude all the other girls are just clueless Scam place don't be fooled by instagram posts read more

I called to see how I can get pricing for a few cellulite and hip dip fill ins. They charge $90 for the in person consultation and $214 for a virtual consultation. MIND YOU, the money does NOT go towards the price of the services. And you're forced to do a consultation. Money hungry. RED FLAG. 0 stars read more

I went in for a lipshot consultation and they told me $5400. Yeah I can get lipo 360 + bbl for $4500 at avana plastic surgery. I was recommended this place from a friend and left disappointed. They were nice but definitely not worth the price. I decided to get the lipo 360 + bbl instead and I love my results! read more

I'm giving it a two star mainly because the staff was very nice however the services that are promoted and what's available and pricing is what leaves us a negative review. I went in there for HCG injections I was told they do not have and was told that they are now in pill form. I was so excited until I learned it was "Phentermine". HCG and Phentermine are two completely different things. For someone who's literally been on diets throughout their whole life I know a lot about diet pills. They were trying to tell me that hCG pill is called phentermine. If you know the difference they are not even on the same category. I'm sure Google can help anyone trying to figure out the difference but I'm not going to elaborate on that I just know those are two different things and then having it labeled as hCG pills is what was shocking. Not to mention the expensive price tag on those pills are roughly $600. You can get phentermine pills for $100 - $200 tops and every month after that around $40-$100. I also asked if that price was the same for every month after that and they told me yes. This is absolutely ludicrous that they are marketing phentermine pills as HDC pills and the ridiculous price tag that they have put on it of $600. Also, I really like the staff there and thought everyone was very nice and helpful but the lady who told me that she was finishing up nursing school and did not know what Xanax was or how to spell it is also alarming. Red flags everywhere in the weight loss department of their Med Spa. I'm sure their other departments and services are good but as far as weight loss it was very disappointing and alarming. Personally it's fraud. read more

The best in the industry. Very professional and an eye for detail. No long wait in the waiting room, convenient location and friendly staff. I can't wait to visit again! You definitely get RESULTS. read more

SCAM SCAM SCAM. I should've known when I pulled up and the vibe was off. Homegirl that does the screening questions can barely answer any, and just wasn't at all inviting. She didn't even know that the foot detox water changes colors to tell you what's coming out. They clearly stole their pamphlets from Strax Rejuvenation and tried to scratch out the name. I still rolled with it bc I went for foot detox and wood therapy which I thought was harmless. They charge your card before they even render the services. The Foot Detox machine did not work and the process took so long I did not have time for my wood therapy and had to leave. The pretty dark skin girl on site told me to come next day so the manager could refund, but I live an hour an half away, so today I tried to call and they have the nerve to say no refund. DO NOT GO HERE. I wish I read the reviews first. Classic example of falling for misleading IG sites. read more

STAY AWAY! everything is overpriced! horrible location and horrible management. the middle aged manager has a nasty attitude and ZERO customer service skills. read more

So I went to this place cause they have specials and I decided to try it out they post many videos of celebrities & etc. I went in for a $90 signature facial, the facial is 90 min and then 30 min massage in the package. It's one of the specials they had for the month. The facial lasted not even 20 min. They charged me everything up front. The facial wasn't 90 mins the massage was amazing BUT the microneedling couldn't be done cause I had to pay extra for the right serum even though I was told that it can be done without serums. What doesn't make sense is they separated the price of adding microneedling from the serum which was another $40 on top of the $60 I'd paid for the added microneedling and the $90 -AND THEY CHARGE A 15% 'FRANCHISE FEE' on top of taxes !!! That's 22% !!!!!!!!! I paid $190 for a fraction of the service. That's crazy !!!! They didn't want to give my $60 back for the microneedling that couldn't be performed. I was then told there's no refunds even though they're the ones who misinformed me and didn't clear it with the esthetician making sure she'd be able to do it. I always give businesses the benefit of the doubt but charging customer a franchise royalty fee ?? That's incredible I wonder if the franchise even know this is being done cause I'm more than sure that it's NOT SUPPOSED to be charging us that. This place just has a HUGE FACADE, inviting influencers and celebrities to have treatments done more than likely for free and definitely better attentiveness and customer service than a regular person. I've seen videos on their Instagram of employees who aren't certified or licensed to perform laser treatments and etc there are people who have been burned and they make sure you sign a no malpractice insurance page before getting treated basically saying like if you get hurt they don't have anything to cover that b crazy ! The manager or medical director never came in to apologize or speak to me about everything that happened it's very disappointing cause I have been wanting to find a new place to get these kinds of procedures and treatments done read more

Yesterday I had an appointment at 10:30am and shortly after I found out I was burned. Before the procedure I removed all of my makeup with the baby wipe as I've been instructed to and previous times before. This technician was new ( I have never seen her) and burned my skin. The technician wasn't knowledgeable enough to know when the skin will burn. As I said this burn isn't a result of makeup because it was removed prior. I would like to be reimbursed for my service at least. I'd appreciate to have had someone who knew what they were doing. She even asked me if I felt the laser burn on my teeth? I said yes. At that point she should've readjusted the heat to avoid burning my skin. No one should have to be burned and go to covering in their neck while at work due to the miseducation of a who I thought was a professional. Not once was the acknowledgement of the technicians poor judgement was addressed when I spoke with the manager. The least. I walked away with burns and all I was told was I had on makeup (constantly by the manager) AFTER thoroughly removing my makeup before the procedure. By the way I was spoken to and being advised to just put aloe and come back to look at my profile was alarming enough to know that my best interest as a client was not important. If you get burned they will have no concern for you unless your ig popular etc. I was offered a prescription of Burn ointment from their in house doctor meant for 2nd to 3rd degree burns. I'm still not reimbursed for the trouble. If you get burned all the luck to you. Receive services at your own risk because it will always be your fault. I wanted so bad to support a black business but it's not that serious. They treat you like crap. read more

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I ordered a Groupon for my husband's birthday at this place, and hw called a week ahead to make a reservation, mentioning that he had a Groupon. They gave him an appointment for today. Today, after he drove all the way over there, the business told him they are not accepting Groupons. First they gave some excuse about COVID-19, which didnt make any sense, since they were willing to give him a massage if he paid out of pocket "by the minute." Later, he called back to ask why they didnt let him use his Groupon, they told him that a different masseuse was using the Groupons (even though thename of the business was on the Groupon, not a particular therapist's name), and that person had left. Groupon gave my money back, but these idiots should have had the courtesy to tell my husband by the phone that they didn't plan to honor the agreement with Groupon or honor the voucher, instead of hoping they could dupe him into paying full price "by the minute " for a massage. This place is dishonest, shady, unprofessional, and unscrupulous. I wish I could give them a negative 5 stars! read more

Nice and clean. Staff is nice. Service is really quick. I come in do what I need to do and get out. But of course, that might be because I come during the week (like a Tuesday or Wednesday) in the morning. The only problem is parking. There really is no parking. But otherwise it's a nice place that I would recommend. By the way, I come here for laser hair removal (first time ever) (by the recommendation of a friend) and (under one of their monthly promotions) I'm on my 6th session and YES I see the difference and it is working. I'm pretty much hairless now. read more

WARNING Flawless Icon Med SPA IS SCAMMING DURING COVID19. I found Flawless Icon Med SPA on Instragram and thought I would travel to the state Florida to try them one day. I found a special they had for $180 for 2 areas of choice for perm hair removal services. I called to schedule and pay $180 over the phone.The appointment was scheduld over the phone and I gave my credit card info over the phone. No receipt was emailed/texted or any other type of communication. A week before my appointment COVID19 was all over the news and states were demanding lock downs. I called Flawless Icon to reschedule my appointment. I was told the DO NOT reschedule I could come in ANY DAY and ANY TIME as a walk-in for services. Well, this was back in April2020...fast forward to Jan 2021, I called to request a refund due to COVID19 and the personal decision I made not to travel to state FLorida. First, I spoke with Noah the reception and she was very apologetic and advised me to email the owner and due to COVID19 refunding would not be a problem. Noah promised to call me back within 24 hours to follow up. I hung up and sent the email requesting the $180 refund and waited 24hours for a response. Well, NOTHING occured, no response-no call back, NOTHING! I called back to Flawless ICon and spoke back with Noah. read more

COMPETE WASTE OF TIME IN GHETTO OF MIAMI!!! Further, they DID NOT honor a Groupon that was gifted to me, though I notified them about my Groupon upon scheduling. I scheduled a 60 minute massage one week in advance. I notified the scheduler about my Groupon upon booking. I showed up at my appointment on time, filled out many unnecessary pages of paperwork, waited in the messy and loud waiting room, only to be told that they somehow that they no longer honor Groupons! Why did they allow me to book the appointment, then? I would have gladly tipped generously. Another note: the waiting room is utterly unprofessional and innapropriate for a massage spa. Three televisions blare loudly, each with a different 10 year old re-run show. Paper signs are taped up over every wall, each with a different hand-scrawled message about blood testing or other nonsense. Avoid this scam bait-and-switch place! read more

I ordered HCG and B12 shots that never showed up. You would think that $700 would require a signature but no! They claimed to have mailed the product. I've filed a police report, spoke with the post master and informed my bank. Someone in this office is stealing. I will get to the bottom of it. They were rude when I told them I didn't get my stuff in the mail, even hung up on me. DO NOT order anything from them unless it's under $100. I received two orders of soap and lotion, I only ordered one. BAD BUSINESS read more

I found out about this company in the Fall of 2017 when they were aggressively promoting "veneers" Originally I was super excited because I had been looking for a reputable place to get my teeth done and they looked pretty legit and they were black owned so I was sold on that alone. I reached out to the company and I was instructed to send a few images of my teeth so they'd be able to let me know if I was a good candidate. I sent the pictures and received a response pretty fast, the guy who I was speaking with let me know that I needed to pay an $800 non refundable security deposit to secure my spot. I went ahead and paid the $800 and that's when I was hit with a curve ball. I get a call from a lady and she tell me that her associates would be doing my teeth. So the day of my procedure I get a text message with an address from the same lady. So I start to drive to the address that was sent. As I approached the given address I was a bit confused because I didn't see any offices that looked like dental or even business offices. Instead I was in a residential neighborhood in miami shores/El portal. I called her and told her that I was at the address she gave but it's a house so I think I'm at the wrong place. She then proceeds to say "did you bring cash?" Completely ignoring my concern about the address. I said "yes". So I'm extremely worried because the procedure costs $4500 and u was specifically told to bring cash because they didn't accept cards. I get out of the car and walk inside and it's literally an Airbnb. I can tell it's an Airbnb because of the setup and the lock on the door is one that has a code like most Airbnb's have. The lady (Andrea) sits me down and explains everything to me. She lets me know that they are not a licensed dental office, she lets me know that all payments must be made in cash (again) and she tells me not to be worried because I'm sure she sensed how on edge I was. I asked her were they affiliated with flawless icon in any way and she told me that Flawless Icon (Mel) has an agreement with them and every customer that they get from flawless icon they pay Mel a commission fee. So basically flawless icon just helps them scam people. All in all, I still decided to go through with the procedure. They took me to the basement of the home and there was a little Dental chair and etc. like a real dental office. The doctor was fresh off the banana boat. He spoke no English and he was Colombian. He was super nice though so I felt a little more comfortable when I met him. The procedure took about 4-5 hours to do and it was painless. Andrea let me know that I had a 30 day warranty so if they ever get cracked or damaged I can come back and get a replacement within 30 days. So shortly after the procedure (maybe a week) one of the "veneers" had fallen off and I texted the lady Andrea to let her know. She replied and told me to put super glue on it and wait until they came back which was in 2 weeks because they were working on new clients in ATL. I was so chocked that she told me to put super glue in my mouth with is soooo unsafe. It just made me wonder what did they already put in my mouth that I don't know about! So fast forward to today! November 14th 2019 Im missing two of my veneers because they fell off and I cannot get in contact with @_smilebydesign I'm not sure what's going on but it looks like they may no longer be doing dental work. I also don't see flawless icon promoting the procedure anymore after they've scammed so many people. I had a consultation with a real dentist and he told me that these are even real veneers in my mouth. He said they're just shiny plastic that a lot of scam artists try to pass off as veneers. I now have to pay 10K to get my entire mouth redone and it hasn't even been 2 whole years since I got these teeth done. Moral of the story is DO NOT TRUST THESE PEOPLE. Flawless icon is a huge scam and so is @_smilebydesign please do your research on these companies before you spend your hard earned money. read more

AWFUL place. Had an appointment @ 2 pm. It was 2:30 and the only aesthetician was with someone else. They didn't even know I had an appointment. A consultation by the owner - 4 feet away from me on a desk - how can you see what my skin needs! Where she "suggested" the most expensive facial. All I wanted was my skin cleaned. I asked to cancel the appointment and refund my account. No refunds - even if services were not rendered. Ok, made the appointment for the following day. I called 15 minutes prior to make sure I didn't have to wait another 30 additional minutes: the aesthetician had a medical emergency and it's not here! No courtesy call to cancel my appointment whatsoever. According to the owner she won't refund my card. Really? AWFUL read more

I tried numerous times reaching out to this company about their HCG. This product doesn't work, and they refused at that time for out-of-state people to get the service because of cov-19 by walking ins to nonresidents. The person that answered the phone refused to give her name and refund me my money back and said Well try a second roll. read more

I had posted a 1-star review on Google to which, instead of trying to make things right, the owner replied in a very unprofessional, lying and body shaming manner. The most awful "salon" I've ever been to, I've been all over the world. I actually know what customer service means. I had an appointment but 30min past my appointment time and only when I inquired, did I find out there were 2 people still ahead of me: one that was just walking into the back and one in the waiting area. I left. Only then to have the owner accuse me of being nasty, disrespectful and saying I should be ashamed of myself. Oh and bodyshaming me! And their staff's incompetence to ask needed questions for correct time scheduling - I guess is my fault too, not theirs! People, do you want to give your money to someone like that? Go elsewhere. read more

I've tried quite a few of the multiple services offered at Flawless Icon and I must say I've never been disappointed. Appointments are timely. The staff are very friendly and accommodating. The facility is very clean and open but still there's the feeling of privacy. My favorite service the the RF facial my skin always feels really good after having that done. As well as the liquid lipo the results are amazing! I recommend this Medspa to anyone looking to receive these kinds of services. read more

This place is a scam. Sent out short dated prescription and because they have you sign a NO return policy you are stuck with expensive, worthless medication. DO NOT SUPPORT THIS BUSINESS!!!! read more

Such an amazing med spa. They offer so many services and have their own skincare line that is phenomenal. The staff is very welcoming. I have gotten a facial there along with laser hair removal. The facial was amazing. I have sensitive skin but the products didn't irritate them at all. The owner was there and she helped me come up with a treatment plan to get the results I need. Laser hair removal was painless. I'm still shocked! I've gone for 2 sessions so far and I can see the change. Under my arms have even started to lighten up and it is so smooth. Definitely recommend this place to everyone! read more

They provide quality service at a great price. This is what matters most to me, this is why I return. The owner is knowledgeable, patient, kind and friendly. Now for the one, only and biggest con: the manager Franz (or France). Beholder of the coldest personality I've ever seen within the beauty industry. You know how some people are simply warm and friendly. When you go to a business, they greet you with a smile? You just know your spending your money in the right place? Well this guy is the polar opposite. He is cold, sterile and his personality is lifeless. My first visit, I swear I almost walked out. I wonder if he ever smiles and to be honest, his energy makes my visit unbearable. But like I previously stated, the price is right. What I pay for a tank of gas, I pay for a full brazillian! I CHOOSE to grin-and-bear-it, and spend the savings on my kids. That being said go here for the PRICE. Hopefully you deal with the owner. Just ignore Franz, count your savings and enjoy the aftermath. read more

It's way too overpriced in comparison to other clinics. They keep saying it's because they offer better service and that's why they charge you more but from my experience with this place that is not true, they offer average services. They focus too much on their social media presence instead of the actual customer, when I had my facial this lady kept on walking in to record me which made it really uncomfortable (she had the flush on right next to my face). Maybe they should focus more on customer service instead of instagram likes/followers. read more

Wish I could give this place no stars. All I can say is, support at your own risk!!! I got burnt on my 3rd laser treatment there due to a malfunctioned machine and the treatment by the owner has been beyond horrible. She gave me a bottle of her lotion and soap to treat the burns and they were as useless as can be. I have to now be under the care of a dermatologist due to the severity of the burns, plus the owner never even called to follow up...I guess because I'm not one of her celebrity clients, and trying to get a refund is a big problem. I'm sorry the day I stepped foot in Flawless Icon, and am advising anyone thinking of going there to RUN!!! read more

I had a good feeling about this establishment from the moment I called to inquire about their services. The office manager France was knowledgeable, patient, and professional as I questioned about services and pricing. I have had many services preformed here and every time it has been a pleasant experience. read more

This place is literally amazing . Everyone works with you and your skin type , they are very nice and accommodating . I would recommend this place to all the ladies and gents , I came here for the first time and I came back 5 times after, I never had an issue not once and anything I had questions for they took the time to make sure they received me with everything I was asking for . Again this is the best place to go ! read more

I been using Flawless skin max capsules for years. The products work . I see a difference in my complexion. The staff is great and also the owner. You will love flawless skin products. I guarantee it. I will not go without the skin capsules. read more

Flawless Icon is a great professional spa.Ive have been working with them for 3 months and I love collaborating B2B

This place is awesome because there prices are not too prices they did a facial on Friday and my skin has been popping I recomend y'all to come here the 2 low rating are just haters don't listen to thosepeople if you know what I mean aka don't get offended but anyways I live this place. read more

first the light skin girl act as if she is a doctor , but she's only a beautician ,she says she owned the company , she said they are using two practioner license to do these procedures,she waist my time just because she did not wanted to give services offered so she said bunch of things in the beginning to end up saying or asking someone to say that she won't do it,in a disrespectful manner . But in the phone she says for you to come.the paper work she prepared has racial denomination that are very upsetting, light skin white tan white skine brown like skin medium to dark african American m not a lovely way for race demarcation. The whole experience was bad , and i felt disrespected .Watch carefully So that youre not scammed make sure you shop around for the result you want in your convenience, now days every one wants to administers shots lasers and things without being board approved or health department approving certain procedures .not letting her keep my family away no matter how old they are family members are whatever i want to share with my family members is up to me . Not agency . Very bad experience not returning, sorry but i really had to give my sincere feedback read more