really great experience here. Megan was so patient with me, helped me out so much, and was such a bright personality in the sometimes tedious process of deliberating the nuances of all the different options of running shoes. I loved the fact that they take slow-mo videos of you running on their treadmill with all the different shoes you try on. The personalized analysis of what these shoes are doing for you, how it's changing your step/gait, and answering all your questions is an unprecedented shopping experience for me. Highly recommend you come here if you're just starting off with investing in a good running shoe, they will help you make a personalized, educated choice and I'm so happy with my Brooks!! :) read more

Great store, I highly recommend them. They got me in and out in 15 minutes, and I now have a pair of sneakers which fit me perfectly.

The most extensive running/tri store in Brooklyn to my knowledge. They usually have the shoes you are looking for in stock, unlike other running stores. If not, fast shipping will get them to you in 2-3 days. The staff is great, they have expertise and are willing to take time to go over all your issues to find a good match. Nice selection of swim gear, but they do Not have biking equipment except cycling clothing, although their Manhattan location does. Powerbars, gels, etc. in stock, heart rate monitors, Garmins, magazines, the works. Running, swim, brick classes available. the 10% off for repeat customers is a plus. However, they are very overpriced, so even with the 10% off you are spending anywhere from $5-20 per item more than elsewhere or online. Expect to spend over $100. read more

I cannot say enough good things about JackRabbit. Todd introduced himself, took one look at the shape of my feet (once I had taken my sneakers off) and pulled out a pair of shoes for me to try. As soon as I put them on I felt the difference from my previous pair, I knew he was on to something, and after testing it out on the treadmill (complete with video of my stride) I am confident that my new shoes are going to be awesome. The best part is that once you spend $100, you get 10% off everything for the rest of your life, as long as you get entered into the computer system. Basically, if you want the best-fitting pair of running shoes you've ever owned, delivered to you by friendly staff, then this is the place for you. They also have a great selection of running accessories. I can't wait to go back! read more

I bought running sneakers here a few weeks ago. The staff was incredibly helpful and knowledgable.

After running for years on the stability shoes I thought I needed, I experienced a series of super annoying injures that kept me off the treadmill and off the placement. 18 months and 20 pounds later, I came to Jackrabbit for their famous treadmill test and some running guru-ness. I was not disappointed. Tevin was incredibly helpful and courteous and got me into a pair of heavenly Asics that are serving me well as I embark on the humbling journey of getting my grove back. read more

Great store! I went in looking for running shoes, but ended up settling on cross trainers. The staff, especially Todd, was helpful without being pushy. Thanks! read more

I've had hot and cold experiences with this store - sometimes the staff is really warm and welcoming and other times they cold. I had a very enthusiastic staff person chide me loudly for running in the shoe I was running in. I took in stride because I bought the shoe from them in the first place and told him so. We both got a laugh out of that. He put me in a shoe that I loved and helped me a great deal. On another occasion, I was coming off an injury and the staff person had me try on a variety of shoes and explained each shoe's technology. So why only four stars? I've dropped in dozens of times and on those visits the staff looked at me like I had three heads - almost like I was disrupting their day. read more

Since stopping in several years ago to buy shoes, I now only buy at Jack Rabbit. I like the smallness of the store and the friendly, down-to-earth customer service. Conrad recently helped me buy two new pairs of running shoes which I use to walk and work (not run) in. I have flat feet, over pronate, and can really only wear running shoes and I am so glad to have found a place that spends the time you need to find what is right for you. read more

I have only great things to say about the Jack Rabbit in Park Slope. I was having trouble fitting into the right running shoe(after a major hip operation this past summer) and the staff was totally wonderful and helpful. Tony was the salesman who helped me. He was cool, honest, knowledgeable, and understanding. Most importantly, he fit me into the right shoe. I have no need to go to any other running store in NYC. Great stuff! read more

I'm training for my first triathlon, and have been going to Jackrabbit pretty frequently. Today I went in to ask if they would consider taking back a pair of shoes that hurt my feet even though I waited well past their normal 2-week return policy deadline, and they gave me full store credit. I'm not saying they'll do that for everyone all the time, but I think they were respecting and honoring that I've been spending my money there consistently as I fit out for the triathlon. read more

Great store - great service. Especially love the "Send me Shoes" section on their website - you can order your shoes and have them sent to you - all your info is on file. Does it get better than that?? read more

Several elements of my present situation conspired to make today's run impossible, but thanks to Andrew I was able to acquire sneakers that cushioned my feet on clouds of steely resolve. During my cool down, I listened to Leonard Cohen. Despite being in Bensonhurst, surrounded by the decrepit foreign element of my youth, I felt soothed. read more

I just finished my first marathon this year with an old pair of shoes that I wore out with mileage and I was on a mission to find a new pair of running shoes. Behold...JackRabbit Sports to the rescue. I walked in with the goal of finding new shoes and success, walked out with the perfect one for me. The moment I went into the store, there was someone who greeted me and helped me choose a shoe. They actually analyzed and recorded my running and gave me options for shoes that would be suit me. (And if you come to find in the 2 weeks of light use, that the shoe really isn't for you, you have the option of trading it in...a definite plus in customer service). If I ever need anything for running again, JackRabbit will be my go-to spot. read more

This is a very good sneaker store for the serious runner. The selection is good and the staff is knowledgable. The prices are even reasonable! They send you outside to run around and check the shoes, or you can run on their treadmill. If a shoe gives you problems they have a reasonable return policy, although exchange only. read more

I went here yesterday for a pair of running shoes and a bra. The person who helped me (Kerry?) was fantastic. In fact everyone in the store was fantastic and encouraging. I'm returning to running after a long break. I'm overweight and clumsy but these people made me feel like I was a runner. I will come here again and again. read more

Went there this past Sunday and received kind and patient help from store manager, Whitney, who was a pleasure to deal with. On my very next run, I was able to easily add a mile to my run and my pace improved from 11.45/mile to 10.13/mile. I am psyched. I have not run this well in 20 years. Thanks again Whitney. read more

Helpful and reliable team of people work here.

Wanted to give a quick shout out to Tom. He was incredibly helpful with finding the right shoes for me and sizing, even as he had to multitask on a busy Saturday. Great people working here and I'd recommend their expertise and work ethic to any runner looking for some footwear guidance. read more

Super helpful staff. They helped me figure out what running shoe best suited me by having me try running in 6-7 different pairs. I found a pair that fit really well. I probably wouldn't have known what to look for in another store. read more

Jackrabbit sports in park slope has such a kind and generous staff. I run a nonprofit animal rescue in Brooklyn and am always looking to support local businesses. The store generously donated a gift card to raffle off during our fundraiser at a local bar/restaurant. We are proud to support them! read more

Runners know how important it is to be fitted with the right shoe. The guys and gals at JackRabbit know how to fit you correctly. They're not going to try and up-sell you. They'll give you options. They'll explain the differences between shoes. There's a treadmill you can run/test run on. etc... I trust these guys. Most of them (probably all) are runners. read more

A recent negative experience at a snobby bike store reminded me of opposite experiences I always had at JackRabbit. My wife ran the NYC Marathon & I force myself off the couch from time to time to run a few times around the block. JackRabbit is great for either type of runner or anyone in between. They are knowledgeable enough for the most experienced runner and accessible enough for the novice. Beyond the friendly & helpful customer service, they have this great setup to help you choose a pair of running shoes. It's a treadmill hooked up to a video camera. You try on different types of running shoes and they videotape your form as you run in each type of running shoe to help you pick out the best one for you. After years of just picking running shoes based on whatever looked the best to me at the time, this was a real revelation and they helped me pick out the right shoes for me that allowed my feet to move in a way that was best for running style. If you are a hard-core runner or just starting out, take a visit to JackRabbit! You won't be disappointed!! read more

Great experience there. They took a video of me running and based on that, they recommended running shoes for me. I can say that it made all the difference in the world. My shoes are so comfortable. It makes a world of a difference to be fitted by a running professional. He was very nice as well. I would visit again. read more

Went in today based on the great reviews, and was not disappointed! Needed new running shoes, and got help from two very knowledgable salespeople Tom and Ashley. They slo-mo filmed and analyzed my run on their treadmill and made shoe recommendations based on my running technique (I was collapsing in on my arches). It is amazing to see your running technique in slo-mo and really match what I was feeling with how it actually looks. It's not often you can see what you look like running from behind! It was the most instructive shoe-buying experience I've ever had, and I now own shoes and insoles that conform to my exact foot contour. I could go on and on, but I'll just say if you need running shoes, this place is amazing. read more

I used to love this place, but ownership changed, the selection decreased, and most of the tri gear disappeared. The staff is still very helpful, friendly, knowledgeable, and patient. I get outfitted with the right shoes. It's just the other gear that I get online now. read more

Went there for the first time today. Told Peter (excellent guy) that I was an amateur runner but was looking to run more and the type of running I would be doing for work training. He spent a ton of time with me trying on practically every sneaker and assessing my running on the treadmill. Pretty sure I won't shop anywhere else in the future. Perfect fit for a good price with excellent service. read more

Best running store in the NYC area. Friendly and well-informed. Not the cheapest but great service.

June 14th.. I could live at Jack Rabbit.. Just rented a wetsuit for an upcoming swim.. I'm not your little petite jock.. and the wetsuit fit. I could get on the coney island water without freezing. Also bought running shoes, and tri shorts... Ok.. Can I just get a job there and be paid on clothing and goodies..? This was the week of June 6th I was there today looking for some bike clothing and all I can say.. they're fantastic and great prices. It was good attention and the manager was very pleasant and friendly. i'm doing a tri in NYC and I know I will be back to get more gear... Just perfect... Thanks Connor. read more

Top notch customer service, knowledgeable and friendly staff and a great selection of products. I have bought many pairs of goggles at other stores, trying desperately to find a good fit. The staff at Jack Rabbit were finally able to help me select a pair that fits wonderfully and is a real asset in my training. When I had a problem with fogging, they were extremely generous in finding a solution. Cannot say enough good things about this store and this team! read more

So, the Brooks running shoes I got here didn't last very long, and I ended up going back to my New Balances. While I still greatly value the personal attention I got here, I ended up being unimpressed with the recommendation I got. I'd still go back, I'll just do more research on models next time. read more

All of the staff at the Park Slope location are great but last week Todd helped me pick out a great pair of running shoes. I have had problems with shin splints and back pain from running so finding the right shoe is critical. Todd took the time to analyze my form and foot profile so that he could match me up with shoes that would give me the support I need. He even offered some tips on improving my form. I'm looking forward to attending one of their clinics soon! read more

Man what a horrible experience trying to order shoes online, never again. Placed an order on the 4th August received confirmation - 5 days later still no Shipping info not a peep from them order still processing yet the money had been taken from my bank/PayPal. Was told when I called shoe was out of stock at the facility and they would manually have to search other locations for the shoe.. Meanwhile anyone can walk into the store and purchase the shoe I was suppose to receive which is obviously what happened on top of that the shoe still remains on the website as available. Was told I'd get either tracking I for or credit memo with full refund which is what followed within 24 hours. Customer service is no help and quite frankly .. Rude, I had asked to be put in touch with someone higher than a rep but she wasn't available so I left a voicemail and yup no return call or nothing it's apparent no one cares at this company One person on the jackrabbit Twitter tried to be helpful and get me the shoes I ordered/wanted but was not able to do so. Was my first time using this company and will probably be my last they don't want my business and that's a shame because I purchase a lot of shoes. read more

Their system is perfect, their salespeople are intelligent, competent, patient, interesting, and interested, and their products are great. There couldn't be a better shopping experience. I was in and out in fifteen minutes on a busy day, with a great pair of shoes. read more

First let me say if your looking for running gear, and you don't come here your a fool. This place is amazing. The staff are super knowledgable and extremely nice and understanding. I tried on about four different pairs until I decided on a pair. Took them home didn't like them and swapped them, no questions asked. There selection is wonderful. They are not pushy at all. They will sell you what is right for you not the most expensive item. They all look like serious runners themselves. I love this store and will not by running shoes anywhere else!!!!! P.s. I'm not loaded....I'm a middle class Police Officer. read more

So, I signed up for this charity run, and I needed running sneakers. What'd I know about running sneakers? NOTHING. Like, did you know your feet expand when you run, so it's best to go up a size when choosing the proper fit. I didn't, but the dude I spoke to at JackRabbit's did. Plus, he put me on this treadmill to take a gander at my stride. Turns out, my stride is pretty good. Best thing yet -- he didn't try to sell me anything, which was awesome. Everyone was really helpful without being pushy. Go there! I've said my peace. read more

I went in last night to grab a resistance band, and the guy who helped me asked what exercises I was planning on doing. When I explained it was to help recover from an injury he suggested I come back with my shoes and they could film me running and look at what might be causing the problem. I came just earlier tonight, same guy was there, and he remembered my name and welcomed me in. Another person filmed me on the treadmill and told me I was probably okay in the shoes I was in - but recommended a few I might want to read up on for when I need a new pair. These guys were great, and exactly what you'd want in a running store - they obviously enjoy what they do, care about your experience, and aren't trying to sell you on stuff you don't need. I'll definitely be buying my next pair of shoes there. read more

Let me just say, I really like Jack Rabbit Sports. The employees are all super cool except for this one shorter lady (don't know her name) that's the only way to describe her not to be mistaken for the Asian girl she's really nice. I've only seen her twice while going there and everytime she has this nasty face on that's kind of a deterrent when having a question. Other than her, the employees are always welcoming and knowledgeable. I think the biggest flaw with the place is the super high pricing. Everything In stock can be found on Amazon for less. I love the fact that this store is in the neighborhood so I come in and ask for advice all of the time. I never leave the place empty handed lol, everytime I step in with a question I leave with a bag haha. Enjoy everyone and watch out for the little angry lady read more

What great service! I had great help from Charlotte when I went in towards the end of last year and have been hooked on my shoes ever since!

I'm very picky when it comes to finding the perfect pair of running shoes, so it was getting frustrating when all of my regular sneaker stores couldn't help me. When I visited Jackrabbit, I was overwhelmed by the staff's vast knowledge and sincere friendliness. I spoke with Todd, the store manager, who spent a ton of time with me, discussing many pairs of shoes. He was really patient and devoted to finding that elusive pair of shoes for me. Another great thing about Jackrabbit is that they let you go on your regular runs with the shoes and return them within 2 weeks if you don't like them for any reason. I felt so comfortable buying shoes knowing that if they weren't perfect after a couple of runs, I could return them! Overall, Jackrabbit has an amazing staff- it was my best shopping experience EVER! read more