My daughter wanted a specific pair of Hoka sneakers for her birthday, and we were able to go into…read morethe store, locate them, request assistance with obtaining her size via the self-service kiosk and try them on without incident. The entire process went very smoothly. The gentleman who brought her size out from the stock room was kind and helpful. After trying them on and checking herself out in the mirror, we were off to the register. The check-out process was quick and easy. We were in and out before we knew it!

I had a very weird experience at Dicks yesterday. I went in to return items purchased online. I had…read moreproof of purchase in the form of a barcode label attached to the original packaging and a record of the purchase on the Dicks app. I was told that because I paid using PayPal the refund could only be made using a Dicks gift card. PayPal is of course the most prominent payment option on the Dicks app. Furthermore the store manager informed me that I should never use payment methods like PayPal or Apple Pay on the Dicks app. This didn't sound right to me so I left the store and started an online return, returning the goods by mail. This was a frustrating and disappointing experience.

Bought a t-shirt late August for son out of town. He brought it back this weekend for me to…read moreexchange it. We received zero customer support whatsoever. Looking up purchase on credit card was not offered. No exchange was offered. The item still had tags on it. Clerk did not treat us with much respect. His closing statement was, "Bring your receipt next time." WE ARE VERY DISAPPOINTED and not at all what was expected of The Shop. We have shopped there for quite some time!

Big claps to The Shop for partnering with Visit Indy during the quarantine and making $10 shirts…read morewith proceeds going directly to people in the service industry needing assistance. How incredible! Word on the street is that they had a lot of extra shirts and wanting to partner in helping the community. How wonderful! We ordered two of the $10 shirts mentioned above, and part of the promo was that you'd be sent the Indy shirt in a random color. It was a fun surprise to open the box and see what colors we were sent. My husband's is light green and mine is an army green (what I would've chosen anyways). We're reppin' them constantly during quarantine and they're super comfy. While in quarantine, you can order from their website and find items ranging from different college, local sports team, and local events themed memorabilia in the form of shirts, hats, glasses, etc. You can find something for any person in your life and I love the move to promote so much local. When not in quarantine, you can also head into their shop in Clay Terrace in Carmel or Broad Ripple. I've been to this Carmel location around the holidays and loved the vibe in there.

I'm excited to see Athletic Annex has opened a location in Clay Terrace!…read more I first visited the Nora location a few years ago for a gait analysis and fitting and had a great experience. I've been loyal to the Asics Gel Nimbus for a few years, until the brand changed the style of the shoe into more of a Hoka. So, it was time to go back to Athletic Annex and find something new. Depending on the day of the week and time of day, you may be helped immediately or need to wait a bit. I was greeted by an employee who had me step on the foot analysis machine and walk on the treadmill to analyze my gait. They had just received new AI technology. She went over the results and pulled a number of shoes for me to try. Athletic Annex sells all the top brands -- Hoka, Brooks, On Clouds, Asics, New Balance, etc. I think it's well worth it to come to a running store like this (even if you're not a runner, like me) to see what is going to be best for you and your feet. My only comment is I was hoping for the sales associate to be more knowledgeable about the shoes and guide me through the process a bit more. For example: what made her select those shoes for me to try, what are the differences, what should I notice when walking in them around the store, etc. Personal preference on what I'm looking for in my shoe buying experience!

The Athletic Annex has a fantastic selection of running shoes, apparel and accessories. The staff…read moreis super helpful and knowledgeable. They will help you with finding the correct sizes. Debbie waited on me today. She was friendly and helpful. I pick up my GOODR glasses here. They have a wonderful selection of colors and the prices are reasonable. They also carry hard to find items, such as running gloves. They currently have a few Carmel Marathon shirts for the upcoming race. If you get on their email list, they will send you information on special sales and events. They do not overburden you with emails. Parking is a bear in front of the store in Clay Terrace. Parking in the back is a little easier.

Lululemon is a relatively recent addition to Clay Terrace and this was my first visit. They…read morespecialize in workout clothing, but sell some outdoor wear, as well. I was impressed with the quality of the clothes. The colors of the fabrics are soothing and lovely. The store is laid out well and neatly organized. I don't usually spend much on fancy workout clothes to be honest and the prices are pretty high. I did find a long sleeve tee that I couldn't live without. The clerks are friendly and offered assistance. They were happy to do a short hold in merchandise. Parking is challenging to annoying at Clay Terrace. We parked way out and it was freezing outside.

Very rude. I went into the store and ordered a coat. The sales clerk used an incorrect email so I…read morehad to wait in the store for 35 minutes as I knew something was wrong. The order never went through. I kept waiting. I went to the cashier and she told me she must have sent the order to the wrong email. She called the guest education center and they had to cancel the order and I had to wait ten minutes more for funds to come back on the gift card that I used. The clerk who was nice , Catherine , did apologize. The manager , Lauren , came to the checkout. She never nice apologized to me for the 35 minute inconvenience which made me late to another appt. I wanted to order a jacket in a 4 and Lauren would not match the online price to the price Lulu had in the store. I did not appreciate how she responded to the error the first check out girl did. And she did not offer to do anything to make a bad situation better. Very poor customer service in my opinion by Lauren who needs more training and emotional intelligence. The lululemon at Clay Terrace is nothing to praise. I rarely visit this store as the management does not care about employees at all. They are almost rude and don't have a high level of customer service at all. The Keystone one is way better. No wonder Lulu is losing so many customers to Alo and Vuori and Athleta as the customer service is better. This one at Clay Terrace is not ideal. I'd go to Keystone.

Terrible staff just a bunch of teenagers who are not even helpful no one greets you or even offers…read moreyou help I was standing there for 10mins waiting for them to grab my size of shoes in the back and one of the staff members are just standing there pushing the clothing rack back and forth staring at the wall WORST STORE EVER!

It is 11:41am and the doors are locked and lights out. Sign says you open at 10am. No signs…read moreindicating why there is no one there. I was going to buy some shoes. Your loss.

Their store seems to be one of the most popular in the mall, and they have good neutrals for all…read moreages. They also have lots of trendier items aimed towards high school/college students, but I can usually find at least one or two things I'm intrigued by. The staff is great and they have a pretty good rewards / coupon system. My husband loves the jeans here, as they are one of the only stores around that seem to fit him correctly. Thanks, AE!

Laid back and refined American fashion for men and women. This location is easy to access and great…read morefor families where everyone can spread out and hit their store in the strip mall. AEO owns the higher quality denim: the obvious option for all us guys that love comfort and look for finishes and fits that work with our personal style. American Eagle does the stretch material best and few come close to their comfort! Hollister, H&M, Buckle, and even Diesel have not crafted jeans as good or as easy to find. I come here for the sales yet often end up back online due to the extremely disorganized presentation of discounted items, lacking consistent pricing, and confusing markdowns making me always uncertain what the price actually is. I've switched to purchasing almost all my clothes and shoes online because of how quickly I waste time in stores but wish it was easier to see the best prices in one store to save time and know what the stuff really looks like.

Great store of Colts gear. I was able to find a hoodie and long sleeve shirt for the game. Happy…read morewith the outcome.

Hey management, you need to answer the phone in order to help customers. I called every department…read moreand nobody answered. Please apply your good management skills and urge your employees to take time out of their busy schedule and answer the phone.

Massive selection and well organized, clean and inviting yet prices quite surprisingly high for a…read morediscount store, I didn't notice any real discounts on the red and yellow tagged reduced areas. All the more odd on slightly damaged goods, this is disappointing to see shipping worn and torn items still priced high across many Marshall locations.

I travelled to the store to return an item and they were closed for inventory in the middle of the…read moreday!!! No advance notice. They won't even answer their phone so I could see when they will open! Horrible customer service. So disrespectful of our time!