Great shoes for people that work hard. The owner was very knowledgeable about what your feet need.read more

TOP NOTCH customer service, great prices. The owner bent over backwards to help us. This kind of…read moreservice just doesn't happen anymore, and we will DEFINITELY be back! Thank you!

One of the top boot makers in the Pacific Northwest, Knicks will make you a very nice pair of boots…read moreif you're willing to wait for it awesome selection of different letters and very warm customer service. They were kind enough to give us a tour of the factory and was surprised to find out that they're actually 60 people working there much bigger than expected.

ITS BEEN 48 WEEKS SINCE I ORDERED, I STILL DONT HAVE THESE BOOTS…read more Ordered my husband a pair of boots January 3rd 2024. Went MONTHS without update. I reached out, and was told they had a material delay and it would be another 4-6 weeks. 8 weeks come and go, no word from Nicks, so reach out... again to be told there's still material delay and it would be another 3-5 weeks. Once the boots finally arrive, they are made totally wrong and do not include the moc toe i paid for. I had to send the boots back, and now it's December and he still does not have his boots. For the price I paid for these boots, I'd expect customer service to reach out about material delays, and pay a little closer attention to orders, or do more to fix this whole horrible experience.

I recently went to Sports Authority as I was trying to get my husband to try on shoes. I assured…read morehim if he just tried on shoes he would find that his old taped together holey house tht he swears by are not that comfortable. They knew nothing about the right shoe for you. They have you step on a pad to find out what type of foot you have, WHY do they have you do this???I dont know because they dont know what kind of shoe you should wear!! AND they have no shoes over 13. The shoe salesman admits, "i dont really know anything about shoes, sorry" I was not pleased. The only good thing that came out of the visit was the cashier told me to go to your store.. I called and asked if they had any size 14's. They said they did. When we walked in the door Josh greeted us. He said that after we called he pulled all of the 14's that you had. He watched my husband walk, explained why he would need a certain shoe. Had him try each shoe on with the other one and walk. He spent a lot of time with us. Made sure my husband loved how the shoe felt. If you need shoes.....go here!!!! You can even return them if you arent pleased!!

This company sold me used shoes for $104.00. The employee played it off like he was selling me last…read moreyears model of the NB 880v5, and was happy to give me a discount on the shoes. I was in hurry I admit and didn't pay attention to what I was being sold, but who would think a shoe store was trying to sell you used shoes. When I went to put the shoes on the next day I realized they had holes in the worn into the fabric around the ankle. I was surprised as I had assumed the shoes where new then I realized that I had been scammed. Usually I would take them back and let them make it right, but I so pissed I figure I would right this review first.

Store very clean Had latest items that I was looking for and…read morein the proper size. Staff very helpful

I went to Journey's at Northtown Monday night, purchased some Vans for my daughter. (That customer…read moreservice experience was not remarkable.) She got home and decided the right foot was a little tight. We went to the Spokane Valley Mall to return them and look around for something else. There were two gentlemen working at the Valley store and they were both SUPER NICE! The one who helped us was the best salesman! (I bought myself shoes as well as my daughters, two sets of socks & some protectant spray.) I bought extra because I liked the products, but when someone has that high of a level of customer service, you can't help but enjoy yourself while you're in their store. I wish more businesses would have this level of customer service on a daily basis! I WILL BE BACK for more awesome shoes and most of all the FANTASTIC customer service! THANK YOU JOURNEYS SPOKANE VALLEY MALL!

I love coming here. All the staff members are so helpful and knowledgeable. My daughter is now…read moretaking ballet lessons and we've outfitted her entirely at Empire Dance. I'm sure you can find some things cheaper online but I guarantee it's worth the cost to have your child fitted appropriately for dance shoes and they stock the highest quality tights and leotards.

Worst customer service ever…read more They were at Seattle Center on 8/19 so people whose kids attend Pacific Northwest Ballet school could go there and purchase required items for lessons. We purchased some items, and one of them was a cute neckless for our daughter - but when we arrived at our house, we noticed that the neckless was not in the bag they gave us. We called them immediately, and Bailey answered. She called the owner Melanie who was still at the Seattle Center. Melanie told Bailey that she handed the neckless to "our daughter" and the daughter walked out with it. We told Bailey that could not be us because we didn't have our daughter with us. So Bailey called Melanie again, and called us back to tell us that if we returned to the Seattle Center with our receipt, Melanie will give us the neckless. So we drove all the way back there - but instead of giving us the neckless, Melanie took our receipt and phone numbers and told us she'd get back to us. Two days later (8/21), no word from them. So we called their store and left a message requesting that they call us back to let us know what was going on. 8/26 (M), still nothing from them. So we emailed them with details of the situation, and again, requested that they contact us. Now it's 8/31, and still no word from them. At this point we don't thing they have any intention of giving us the neckless back or ever contacting us. If this is not the worst customer service or business (for possibly selling the same thing twice and ripping us off), I don't know what is. It's a shame that we have to use this business to obtain items required for PNB school, I wish the school contracts with someone else.

"OUTSTANDING" I enjoy shopping here. Roy helped me out. He…read moreis professional, polite, knowledgeable, and friendly. The store has high quality and great a selection of clothes. I recommend this place. Paul

Anderson & Company has been a great place to buy exceptional clothing since it started as Anderson…read more& Emami. Gary, the owner, is an extremely nice man but, more important, is knowledgeable and helpful. It's easy to spend less money somewhere else, but it's difficult to find better clothing in the Pacific Northwest. The entire staff is just as knowledgeable - Roy in particular is exceptional. Their customer service is excellent. I stop in the store every time I am in Spokane. Highly recommended.

Ever since about 2020 when I was first graduating high school I've been interested in footwear and…read moreSPECIFICALLY Made in USA handmade boots. I started off like everyone with a pair of Copper R&T Iron Rangers as a graduation present, then slowly descended down the rabbit hole of higher and higher quality boots. Eventually, in about 2022, I bit the bullet and bought my first pair of PNW Boots, The Nicks Builder Pro, Two Tone (Brown & Black) in the completely wrong size (10B). I wore them for a good amount of time without realizing and slowly fell out of love with them. It wasn't just the size that bothered me. I felt that the two tone was a bad choice and especially the choice in placement bothered me (Black leather uppers, Brown lowers). Eventually they were sold off and ever since I have had a revolving door of boots from all the PNW bootmakers go through my collection. It wasnt until a recent trip to Spokane that I started working with Franks Boot Company. My first trip up there, I was trying to decide which bootmaker to work with next to find the boot that really works for me. Nick's had lots of unique leathers and the people were very kind and open to discussion about their processes, but lead times were pretty excessive. Whites had definitely taken the more corporate route. A very beautiful and well designed salesfloor, but the people there seemed less interested in discussion and more interested in the purchase. Franks truly was where everything clicked for me. The first time I went to their store in person it was Frank himself who greeted me and sold me my first pair of his boots. He personally toured me through the workshop, helped me with leather choice not by handing me a sample they had upfront, but by showing me the hides in the workshop that they'd be cutting from, and showed me custom built lasts that he built specifically to accommodate customers who couldn't find shoes that fit them anywhere else. Frank felt like more than a business owner, he was a true passionate craftsman who took pride in his work. As someone who had worked in the footwear industry for quite a while (worked at Red Wing Shoes and Allen Edmonds as a Salesman), it felt completely refreshing. My first pair was as basic as you could get, Smooth upper Roughout Lower in their Mocha Oil Tan from Seidel Tannery. It was as classic as Loggers could get. I loved those boots but eventually over time realized I needed to start sizing up to a classic 9D. They were sold off and then I started out new once again. My next pair of Franks was a pair of secondhand boots I got off of r/PNWBootmakers. this time they were in their Standard Black Leather (Seidel Oil Tan) with a similarly standard Logger look. I still absolutely love this pair but felt that both previous boots were missing something. If you are familiar with Franks Boots then you know that one of the main draws to their store is their unlimited options for customization. I felt that I was missing out on the pair I could say was absolutely made for me. For this, I started working with Michelle and Ashton on a fully custom pair of boots, returning to a look I originally wrote off as a mistake in my first pair, Two Tone. I based this pair off of one of their standard options called the Royal Commander which sports Wickett & Craig Olive Harness on top of a heavy duty roughout work leather. I loved the style but was wanting to switch things up with a Lace to Toe Pattern, a heart design embroidery on the upper, and a switch to a smooth Walnut leather. It was here that Michelle intervened and suggested doing a cutout design for the hearts, and instead of some boring work leather, something to match the Olive leather. She sent some pictures over of another W&C leather, Medium Brown Harness, and I was immediately infatuated with the color combination. I placed my order and was told to expect these on the higher end of a 12-16 week wait time. I received these boots exactly 8 weeks after purchase, and they are even better than I could have ever imagined. These boots are a true testament to Made In US craftsmanship. Usually with these types of boots people tell you to expect little imperfections, showing signs of being made by hand, but with these, they are almost flawless. I have never received a pair that has been to this level of quality ever. I had some doubts about the color combo (sorry Ashton) but in person, they couldn't be closer to what I had envisioned when I first started thinking of what I wanted for my new pair of boots. It is without any doubts in my mind that I can say these are my absolute favorite pair of boots I have ever owned, and my most personal boots. They are one of a kind and they have no equal in my collection. Every detail down to the thickness of the outsole was specifically chosen by me. Franks takes customization options seriously and wants you to leave with something that could only be yours. I am super excited to start wearing these as soon as I can.

The owner Frank has a lot to learn about customer service but judging by the way he treated me over…read morethe phone I doubt he ever will. Charging an existing customer (myself) 20% for an online order that was canceled (at the suggestion of his employee to AVOID 20% charge) within hours is just ridiculous, who does this? According to Franks own words, Amazon is considering the same policy (what, the policy of screwing paying customers? ) I placed an order for a second pair of IN STOCK boots in a different size and was immediately (within hours) advised by one of the employees I should not do that because I would be charged 20% restocking fee. No problem, I fully understand. I immediately told the employee to cancel the 2nd order for me and hold the funds for a custom pair I had planned but still got charged 20% when I ultimately changed my mind wth. Regarding my custom order that they had been holding my funds for - I tried to place the custom order for a $850/$900 pair of boots, was supposed to get a call back on a certain day which never happened, so I let a couple days go by then followed up with a call and was told I would def get a call back by the end of the day, never happened again so I let a couple more days go by and then called to tell them to forget it refund my funds because I'm not doing business, giving my hard earned money to a company that treats their customers like this. These people act like they actually have something nobody else has, it's actually sad to see the owner of a business with so much potential be so cancerous to its own well-being.

My family of six has been coming to the shop for three years now. Everyone here is active and…read morecompletely knowledgeable about what they're selling. They have great recommendations because they use what they sell. They are so friendly and I would consider the staff that I interact with the most to be friends. I have two main things to tell you. First, if you are looking for a new pair of ski boots you simply must come here. Matt King is a boot wizard. He listened to how I ski and took everything into consideration and had me try on one boot that he then custom fit to my foot with heat and the right insert. I have arthritis and he made the boots perfect for me. These boots are cream of the crop and I absolutely love them. Second, I bought Look bindings with Matt's help as well. This weekend I was in a crash involving my knee and the back binding was twisted out about 2 to 3 inches. So much so that my husband thought they were broken but that is exactly what they are designed to do, give you some room in a crash so you don't seriously injure yourself. I am convinced that if my ankle hadn't been allowed to twist those inches I would have torn something instead of just having a bad sprain. I will never not ski with them. The Alpine Haus is the real deal and chances are very good that you will have a better experience with your equipment and the right clothing for YOU specifically rather than gambling with online ordering. Ashley is so knowledgeable and will suit you up with exactly what YOU need. Plus she has an eye for style. Josh is a boarder and back country guy. He is a wealth of info for local trails. Drew and Rachel are the owners and have built something great here. You can tell they actually CARE that you get set up with the right stuff. FRED! Fred can handle ANYTHING when it comes to ski tuning. My husband had a deep gouge in his skis from a rock and Fred fixed it like a boss. These guys are a community gem and I hope they're around forever!

Drew and crew are fantastic! Having a local shop to see and feel out ski gear is a much better…read moreexperience than purchasing blindly online. The employees actually use the gear they are selling, and they are passionate about getting you in the right gear. Highly recommend Alpine Haus!