I recently purchased a pair of New Balance 860 sneakers, and they feel fabulous on my feet. They provide the support, stability and comfort needed. The service I received was professional and knowledgeable. Thank you, Fleet Feet! read more

The man who examined my feet, walking, and running pattern was very knowledgeable and kind. He took my concerns and preferences and found me a great pair of running shoes. I think the shoes helped reduce my knee pain! I highly recommend this shop if you need help figuring out any running or walking pains and want shoes to help with your concerns. read more

(This review is for the Fleet Feet RALEIGH) I have been a loyal customer of Fleet Feet for over 10 years and have recommended the store to many friends. I also brought my kids there for years when they were running XC, so our family has purchased many many pairs of shoes from Fleet Feet. I purchase running shoes there every 4-5 months and, until now, have never once returned a pair of shoes or complained. My most recent purchase was $180 pair of Saucony running shoes. After only about three weeks of use, the sides of the shoes began to wear down significantly. Given my long history with the store, I brought them back expecting at least a conversation about the issue and perhaps some assistance. Instead, the experience was extremely disappointing. The staff seemed disinterested and abrupt, and the interaction made me feel as though I was trying to pull a fast one being dishonest about the issue. After more than a decade of loyal business that was incredibly insulting. Rather than taking the time to understand the problem they insisted it was my issue and possibly the use of gym equipment! The solution they offered was simply another pair of shoes priced lower than the ones I had purchased, and the overall tone felt like they just wanted to move me out the door as quickly as possible. It's unfortunate, because Fleet Feet has always been a store I trusted and recommended. I hope management takes customer loyalty more seriously in the future. read more

Only a few minutes of walking in I had a sales lady asked if we needed help and help us she did. I told her I wanted my feet scanned and the issues I was having and she helped tremendously! She knew her shoes and insoles. I will definitely be returning in the future! read more

Service service service... if they don't have a good fit available they will help you order it

Customer service at its best!!! I was greeted upon entering the store by multiple associates. Rachael then greeted me again and asked how she could help. She completed the foot evaluation and then presented multiple shoe options. The shoes I purchased were on sale and they also applied an additional 10% military discount. Great experience!!!! read more

purchased a pair of brooks recommended by the staff after going through a sizing session. The shoes, unfortunately, make my toes go numb. Due to travel and life circumstances I was unable to request a return until after their 30 day policy. Reaching out to corporate does no good. Carol Dunn was of no help. read more

Love these folks! When I lived in Raleigh their customer service in the store was impeccable. Now I live in Southport, NC so I call when I need shoes. They help me make great choices, take my info over the phone and ship my shoes to me right away. Always a pleasant experience! read more

The kind fellow that helped me was wonderful. It was so busy in the store when my boyfriend and I went, and the staff member made time for us, creating a spot for me to try on shoes. He was nonjudgmental as I am a new runner, explained the way my feet fit in shoes, and let me try on several pairs. I LOVE my new shoes! read more

I ordered two pair of sneakers and was called for pickup. I am a Black man. I went to the store and was looking at other sneakers patiently waiting, when another customer who was White came in from behind. The representative walks up to me and says I'll be with you in just a second and starts waiting on the white guy. I felt racial overtones and I left. I came back and told the rep about it and he says he was trying to get the customer on the waiting list. Why didn't he put me on the waiting list? So he ask how can I help you? You can't. I'll never go in that store again. read more

I was so excited to check out the store in the Village Market but was very disappointed in the customers service-I walked in yesterday and there were 5 employees working-two just talking to each other and two at the register and one helping a customer-the two talking just looked at me and continued to talk-I walked around the store and a couple entered after me and the young female employee stopped talking and literally bolted to the couple to see if they need help while I stood there and watched her-then the male employee looked my way and finally asked if I needed help-this may seem petty but customer service has really been lost lately-I was in there a good 10 minutes and planned on purchasing an expensive pair of Hokas but I walked out! So disappointed read more

The best customer service and most comfortable shoes at reasonable prices. Shall I say more. Everyone in my family wear the Cloud tennis shoes and we recommend them to all of our friends. read more

Went in today thinking that I could just walk in and choose the spike running shoes for my daughter. Not so!!! You have to sign in on a board to meet with a consultant personally. At first I thought it was so I could be sold something that I don't need. Totally opposite of what I was thinking! He talked to us all about the shoes, gave her tips on running and even got me a 15% discount on the shoes. He never once tried to pressure me into buying anything else. Recommend coming here if you need any fitness gear. Great job Fleet feet! read more

Fleet Feet - Store from - Shoe Stores Near Me - Raleigh, North Carolina

I was recommended Fleet Feet by soooo many people and did have a good experience here. I was fitted for shoes and walked out with a pair that I have been happily wearing for the past few months. I was expecting to pay top dollar for my running shoes here, but the ones I walked out with were on sale. I was pleasantly surprised that the sales associates were not pushing a specific brand of shoe. I showed up on a Saturday and did have to wait about 15 min to get fitted, but I really didn't mind. Staff were knowledgeable. Peep the yelp check-in discount at this location. They do honor it! read more

Had an amazing experience and there was so much information provided for me. My boyfriend and I worked with Brian and huge shoutout to him! So helpful and amazing customer service! If you ever go ask for Brian! read more

I wish there was a fleet feet for soccer players! They were extremely helpful with my son's overpronated feet, but did not have his size. We eventually bought through the internet. read more

Fleet Feet - Analysis appointment - Shoe Stores Near Me - Raleigh, North Carolina

Very educational experience coming in to the store. Customer service is very friendly and informative. I was just extremely disappointed in the shoe selection. I found what I wanted on the website, only to have my order canceled because they didn't actually have the shoe in my size in their inventory anymore. read more

When I decided to start running at 36, I knew that finding the right pair of shoes could be a make-it-or-break-it proposition. A few local runners recommended Fleet Feet, and I'm glad they did. From the moment I went in I felt like I was joining a family, and the care and attention they've provided me have earned them a customer for life. I never knew that having shoes fitted was such an art, but it is -- and they do it. From the contraption they measure my feet with to the little marks they make on my foot to measure it, it's obvious that fitting shoes is more than asking my size. And then they have me try on what feel like a dozen different pairs -- and if that's not enough, I go outside and they watch me run in them! I also tried one of their training programs (a 5K trail running program), and I was equally delighted with it. Shelly did a wonderful job of turning us into finely tuned running machines (as finely tuned as I'll ever hope to be, that is), and I finished my first 5K trail run last weekend. I can't speak highly enough of Fleet Feet. read more

Kerry and his crew are the GREATEST!! Visit this store if you are looking for running or walking shoes, they will not disappoint and you will leave with a new pair of shoes. They take time with each and every costumer ensuring they are well taken care of. read more

This is my go too store for all my running shoes. Yes you can sometimes find the shoes cheaper online but the service, knowledge, and support you get with shopping locally at this store is priceless. The store manager Jacob is great and he h as helped me over the past few years with multiple shoes purchases. read more

Fantastic service, I meant to write this review a couple months ago...and have been telling my friends in the meantime to go to Fleet Feet!!! I'm so glad I went, having multiple injuries and needing a pair of shoes that make walking fun rather than a painful activity. The salesman spent a good hour having me try on half a dozen pairs of shoes and asking all the right questions. Thank you isn't enough, I've been walking much more since getting the perfect pair of shoes for my needs!!! read more

5 Stars. Great service, excellent prices, and the staff is beyond super helpful and friendly. They are runners, want to make sure you can be a runner/biker/athlete and really take care of you. I have bought all my running shoes from them while living in the Triangle. read more

Like most running geared stores, you'll get some great service here because they really want to get you into the right gear. They do fittings for shoes (of course) but also for 'the girls' if you are looking for a good sports bra. The location of this store is also great- right beside Whole Foods and very convenient for me to stop in right before/after a run for stuff I 'need'. They have a good selection of handheld and belt water bottles, great watches, and excellent Hammer Nutrition products. I also like the 'sweaty bands' they sell here to keep my hair out of my face. They also have a loyalty program and you get 15% off after spending a certain amount. One thing I would like to see here are smartwool socks. Love them for running all year. read more

Came in the other to get new running shoes since I want to start training for half. It was Friday morning and the store wasn't super busy but there was a steady stream of customers. I've never been fitted for shoes before, so it was kind of an exciting experience having my feet measured and testing the shoes by running up and down the hallway outside. Sharon was the one helping me, and she was nothing but wonderful! She not only helped me picked out a pair of perfectly fitted shoes, she also informed me about the various running trails/events since I am new to the area. Fleet fleet is definitely my go to running store now! read more

I've been having a lot of problems with my feet and lower back, and haven't been able to find the "right" shoe. Fleet feet to the rescue! Super helpful, overly attentive staff that know how to fit you with the right pair of shoes. Maybe a little expensive, but the customer service and knowledge are definitely worth it! 3D foot analysis is really cool and will make future shoe selection much easier. read more

I came here to get a new pair of running shoes. It was well past due, so I came in prepared for a fitting--brought my socks, my old shoes, etc. The staff member was nice--he watched me walk and run, looked at my old shoes, and let me try on a ton of pairs. He was patient and knowledgeable. He also said that I had a neutral gait, which I am a bit skeptical of (considering that every running store I've been to in the past has told me that I'm an overpronator and put me in stability/motion control shoes). This is a franchise--the owner owns this location and the North Raleigh location. One of the reasons that I chose Fleet Feet over other locally owned running shops is that it's a chain--so I figured if they didn't have a pair of shoes I wanted, I could get it at one of the other area locations (Carrboro, Durham, N. Raleigh, etc.). Not so fast--this location only works with the N. Raleigh location because they have the same owners. read more

We were looking for a good place to get good shoe inserts/ orthotics for my daughter who is an overpronator and has low arches. The problem has been causing her some knee and back pain. We had heard great things about this store from other people and after doing a bit of additional research we decided to try it out. As soon as we entered we were courteously greeted and our needs were determined. Liz gave my daughter a free 3D analysis of her feet/ foot posture and spoke to us in detail about what the analysis showed us and what types of things we could consider to help her. There were no high pressure sales tactics at any point. After Liz helped my daughter try out a number of inserts, my daughter selected a pair that she said felt right. They can be swapped out into different shoes. We also asked about a pair of running shoes that wouldn't require inserts (in addition to the inserts for her other shoes) and Liz showed us some that would work well for her feet, but also said she could use the inserts for now and see if she got into running (as she has not started yet and already has a pair of running shoes she could use with the inserts). I was very happy we found this store because I was concerned about my daughters feet and the people in this store were very knowledgeable about her problem and products/ shoes which could help (as we had heard from others). I feel she was well taken care of. I also felt the prices were very fair. read more

The manager was extremely rude and would not let me make an exchange or give me a merchandise credit to the store. The way they acted was so unprofessional. I will never shop in the Wade Avenue Fleet Feet location again. read more

Great store. A man named Jerry gave me fantastic, knowledgeable service! I always have a good experience here.

Don't Go For 2E or 4E Widths - None in Stock Just a note: Staff were very kind & offered to order the shoes for me; hwr, I don't want to spend the next 6mos shipping shoes back & forth. Upset w/my doctor - not the store. My podiatrist sent me here with the idea that they carried 2E & 4E widths in stock. Not so. If I wanted these widths, I'd have to order them so they could be shipped to my house. In the words of my husband: How many times have you walked into a shoe store, tried on a pair of shoes, and they fit on the first try? 2nd try? 3rd try? NONE. Order from a podiatrist that carries shoes in-stock or check out The Wide Shoe Store on Creedmoor Rd in Raleigh, NC. read more

The sales clerks are tremendously helpful. They spent a lot of time with me,including a digital scan of my feet and observing my gait.I learned much more than I expected from them. Narrowed down my choices to the shoes that would actually work for my anatomy. Prices are not inflated. I'm a customer for life. read more

Brian was very courteous and knowledgeable. I had a new foot scan which he did a very good job explaining. I now have a new pair of running shoes and insoles. My feet feel great. No more pain! Stop waiting, go to Feet Fleet to get fitted. read more

Great location! Really good selection of running gear. Staff is knowledgeable and the perfect combination of helpful and not pushy. I recommend this store highly. read more

Got a free consultation where they made a virtual 3D model of my foot as well as a gait analysis for free. The store was nice, and the technology was amazing, but what really made the experience a 10/10 was Ryan, the employee who helped us. He helped me find the perfect insoles and was incredibly knowledgable about different brands, from the history to interesting facts, he kept me and my family entertained the entire time. Would definitely recommend this store to anyone needing new footwear. read more

The staff at Fleet Feet Sports are wonderful. I went there to be fit for a new pair of running shoes. Jen had me take off my shoes and watched me walk. She taught me about my feet and how I need stability in my shoes. After I learned about my muscles, staying hydrated and that my feet aren't supposed to hurt after a four mile run..... I walked out with new socks, inserts for my poor bones, body glide so my thighs don't rub together from my "eating too many wings over football season". And a new sports bra. I also signed up for a training program. This is definitely the place to go if have any running/ I stand all day questions. read more

I just made my first purchase from Fleet Feet after hearing for years how awesome they were (I previously used TriSports for running shoes). Their service is stellar and selection is nice. Fitting is done by sight and is amazingly accurate. It helped that I took in my old running shoes. They were able to tell by wear if that style was the right fit or not. read more

Really helpful and knowledgable staff. I actually tried new running shoes due to the fitting and recommendation and I'm glad I did. A little pricey but woth it. read more

Great customer service, good prices and they take the time to fit your feet with the perfect shoe.

I am so thrilled by my experience today! Came in off of a recommendation from some friends due to an injury I have been dealing with. I believe my shoe fitting consultant was named Ellen and boy was she awesome. So knowledgeable and caring. After her information about the different types of shoes and her recommendations for myself I could see that I was totally wearing the wrong shoe which MIGHT be my problem however, I am still working on rehabbing. Already I can tell a big difference when I run and walk. Thank you so much for the experience here! I will be back. read more

I've been wanting to go to Fleet Feet(Raleigh location) for a while, in part because of all of the good reviews. I understand why this business is so well received. The store rep I dealt with today, Parker, was incredibly knowledgeable. He thoroughly answered all of my questions and even expanded on them, making pertinent suggestions that were customer centric. I will unquestionably be giving Fleet Feet my business on the basis of fantastic customer service alone. Thanks a ton! read more