I had a very pleasant experience. Jenessa, was an absolute angel. Very polite and knowledgeable…read more She went over and beyond to help me and my son find the right parts he needed. She was very patient and helpful. I definitely recommend O'Reilly Auto in Lathrop and will be back for any auto needs. Thank you Jenessa

Jenessa has a sense of humor but means business. If your other auto parts don't have it O'Reilly…read morewill. Thank you team O!

Wish I could give it a 0. The reason that they don't do refunds or returns is probably so that they…read morecan have a reason to blame you for their fk ups. How are you gonna give me the WRONG part for my car, but I can't get my money back for it. Might as well have thrown the money away. But now they are out of a piece because you won't take it back knowing damn well someone else will probably need it. I told them exactly what part I needed and the year didn't match so the whole part doesn't work. Yet they kept trying to tell me that it is compatible with my car. CLEARLY ITS NOT. IT DOESNT WORK WITH MY CAR. THAT IS WHY I TOLD YOU EXACTLY WHAT I NEEDED. They don't even show you the car till after you buy the part which is probably because they don't want to take accountability for being wrong. Maybe work on actually getting the part right. Maybe listen to the person WITH THE CAR instead of trying to tell me that you have it right. Get your sht together.

Everybody who i interacted with was so helpful and knowledgeable, in particular i'd like to thank…read moreJulio and Lionel for their amazing customer service and friendly personalities! will be back.

Stay away from this company specially from Jonathan eme the sales manager. He is rude and not…read morehelpful at all with customers. They claim to ship out orders next day but they dont tell you that half of what they sell its not in stock and only after you pay they tell you they dont got certain stuff and will take weeks or months to ship out. The manager gets butthurt when he gets called out and cancels orders that at no point did I tell him to cancel my order. Stay away from this garbage company.

2016 Audi A4 with IE STAGE I tune. Previous Audi 2003 A4 1.8T B5.5, Stage I unitronic ate the…read moreclutch so I installed a single mass and LOVED IT. Drove it for another 80,000 miles (190,000 total) and sold it. Picked up the 2016 2.0T B8.5 6sp and figured I'd do the same thing. Stage I tune ate the clutch so wanted a single mass like before. This clutch/flywheel is a Radically different design but this ones far easier to install. Getting the splines to line up installing the clutch like a torque converter is a breeze compared to the traditional clutch setups. JHMs piece is super nice. Per the recommendation to change the clutch line to a one piece stainless usp piece, I did (THAT JOB WAS A PITA). Cleaned face of flywheel and pressure plate, torqued pressure plate per their instructions that are here. Installed and off I went enjoying the positive engagement, ease of shifting and seriously easy pedal. Kinda felt too easy to push. I go about the break in process, happy with how its feeling, staying in touch via email as to how they recommend to bed it in. 500 miles comes along I get the okay to give it some beans. It skips at anything past half throttle. Go back to driving Ms Daisy and IMMEDIATELY EMAIL and express my worry. Emails going back and forth trying to figure out whats going on. Meanwhile still driving back and forth to work like I have Ms Daisy in the back seat. Every once in a while I give it a shot and Nope, skips everytime. Then the Emails get ugly, "Installed" "Installed" wrong. I find I'm having to now defend MY competency in installing a clutch. 57yrs old been wrenching since I was 16, have a 70 Nova with a 498 I BUILT and ported the heads (and tested with my flow bench) I BUILT the TH 400 trans, mini tubbed it assembled the narrowed 9" and I'm a Auto Tech for a living. ect ect ECT. However now I'm getting stressed out thinking I got had by JHM But back to,, umm, "I" KNOW how to swap out a clutch for mucks sake. And now I'm just wanting my car back to stock, Im done trying to soop up my daily, and then the emails turn to "store credit" instead of a refund!! Unless I send it back ASAP. The clutch was out THAT night and spent $180 to get it sent back the following day. ASAP?? DONE!! I get a few emails saying my return has been accepted and my "Refund" will be processed in the order it was received. 2 weeks go by and nothing. Send off Email and get a reply back indicating that NOW the owner wants to renig on my refund because it was installed???!!! oh yeah almost forgot. When I pulled it out the weak pedal (the B 5.5s pedal was nice and stiff) got me really curious. So I set up a jig in my press and measured the old factory Luk SAC pressure plate fingers and it was at 640/650 PSI And JHMs pressure plates fingers were also at 640/650 PSI. So someone explain to me EXACTLY how JHMs pressure plate is going to have anymore clamping force than a factory SACs with the Exact same pressure .. Oh jeeze I almost forgot this too. The morning of the night I pulled the clutch. I pulled the IE Stage I tune back out of the car thinking I'd keep trying to bed the clutch in without worrying about it skipping. I had round about 600 miles on it by this point so I figured I'd at least be able to drive it like normal on the factory tune, RIGHT?? I WAS WRONG!! Let me back up a little. After I pulled the tune out and discovered it wouldn't hold THAT is when I Emailed that little tid bit and that's when the "store credit" vs "refund" per fine print was brought up. Unless I pulled it and sent it back NOW. NOW IM STRESSED AS ALL GET OUT THINKING I JUST GOT HAD FOR $2700 UNLESS I BUST MY ARSE AND GET THE CLUTCH OUT AND SENT!!!!!! To which As I said I did get it out and sent, within 16 hours. To Recap; JHMs single mass organic fiber good for 400ftlbs and 90% of any performance mods including a KO4 turbo. Didn't EVEN HOLD THE FACTORY TUNE IN MY 2016 Audi A4 2.0T 6 speed Quattro. And now, I'm being denied (by the owner) the $2700 refund let alone the $180 shipping. I had the clutch in the car 3 days short of a month. It takes a easy week to ship from cali to mi and vise versa. And now I'm having to BEG to 'somehow' recoup MY $2700.00 I spent on a clutch that didn't work as described, for me Like "I'm" the guilty party. Of WHAT?? Trusting JHMs claim that this clutch will do what it DIDN'T??? I just want my car back after being down for going on a month now but the "owners" now on Vacation. Must be nice,. hope my $2700.00 has enabled You to really enjoy life. While Im stuck having to spend $100 a week on fuel in a truck vs the 60 every two weeks the Audi got because I'm being strung along on a refund. I cant get something else to put in the car to get it back on the road because this guy decided to change his mind about giving me my money back after I busted my arse to pull,.send it, and got Emails saying the return is accepted and the refund is in process. So, take all that for wherever it

Is it a place I enjoy going to? No. Do I want to go there? No. But when I need a battery for a…read moretired old 88 le baron that I want to sell and get out of my driveway it's where I go. Need some other part like a fuel pump or filter it's where I go. They have the parts. Again, so I can sell that car and get it out of the driveway. Did I mention I want to sell a car? DM me.

The "person in charge" would not honor this promo. Receipt shows the oil filter is priced at $16.99…read moreand only discounted $13.99. Yes it's only a $3 dollar difference but it's false advertisement! He then added that "I'm complaining about $3?" He had no reasonable answer to why it didn't ring up according. Lack of knowledge

The people that work here probably never travel or leave 209. You say good morning or a simple…read morehello to them and they are completely mute. I shouldn't expect much from people that work there. But you can at least reply. Stick to the friendly competitors a few blocks away, at least they will look at you and help you.

Helpful service at the front counter. We came here on our way to Yosemite National Park because the…read moreradio was saying that it was mandatory to bring snow chains even though the roads were not too bad....so we decided to buy some just in case. The Napa Auto Parts staff recommended we buy snow cables instead of chains and seemed knowledgeable. We compared prices with a nearby O'Reilly over the phone and O'Reilly's snow cables were about $10 cheaper, but they didn't have the right size in stock so we decided to get them at Napa Auto Parts for $139. We were able to buy them quickly and be on our way. They did allow us to return the snow cables after our trip to the park because we did not end up taking them out and using them at all, but there is a $25 restocking fee for returns.

Although I didn't hire him myself--the buyer did--I was very impressed with his professionalism. He…read morearrived right on time, was courteous, and performed a very thorough vehicle inspection. He took the time to explain his findings clearly and answered all of the buyer's questions without rushing. As the seller, I appreciated how fair, knowledgeable, and professional he was throughout the process. He made the inspection smooth and straightforward for everyone involved. Based on my experience, I would definitely recommend him to anyone looking for a reliable mobile vehicle inspection service.

Technician came out same day when my check engine light came on while on my way to work. Arrived…read moreafter I came back to work and was quick to tell us what the vehicle needed.

Terrence is phenomenal!! My husband does regular maintenance to our cars, but ran into issues…read morereplacing my spark plugs. My husband gave a quick explanation of what he did and Terrence was quick to orient himself with our make/model. He suggested against buying another part, but we did buy a fuse checker at his recommendation. Terrence even should husband how to use it when the store wasn't busy and offered to have us call the store if he ran into more issues! I can't write a more glowing review. Thanks!

Went in to get a new battery for my car. First I went to AutoZone and the man there wasn't familiar…read morewith changing my battery for me. So I came here and the representative changed my battery for me even though it was a little difficult. Very nice man and was extremely intuitive. Thanks for the speedy and professional service!

Very nice experience - My daughter's car needed a new battery for her car. Went to O'Reilly to get…read morethe battery. Trevor helped me and even installed it since this was an older car 2013 making it an easier replacement. Overall great experience here.

Terrance I appreciate you !!! Helped me trouble shoot the cause of all my car issues . Wasn't sure…read moreif battery , starter or alternator was the issue but he replaced the battery did some tests and fixed all my car problems. I had voltage issues, shaking and rough idling, low brake fuel etc just a bunch of stuff. And now I don't need to go to a mechanic! Car drives supppper smooth. Doesn't idle rough anymore. My car wasn't starting all the time and now I haven't had an issue. It starts super quiet. My brake fuel is filled! Got my tail lights also fixed at O'Reilly s ... feels good knowing we have awesome people who can assist and not have to stress on paying an arm and a leg for inspection at a shop. Thank you! The initial testing was free for the battery starter and alternator.