Wait a long time for someone to appear; when they finally show up they are no help. Save time by…read moregoing somewhere else.

I won't go anywhere else for my battery needs! Always super nice and fast. All my vehicles have…read moreinterstate batteries and they never fail.. AND if they do? No questions asked you take it back and they will install a brand new one. Cant lose! Big shot out to the interstate Battery crew in Williston!

I went there with my car overheated and having battery messages as well. I wasn't sure what was…read moregoing on and if I needed a new battery or not. Alex was so kind and went out of his way to help me assess the situation. I came to the conclusion I should have it towed. But I'm so grateful for how kind he was whole I was in a stressful situation with a broken down car and a ten week old baby.

Went to ask if they would look at my check engine light. John was incredibly rude and said no he…read morecan't do that but if I look in my manual it would tell me how to turn it off. There is also a sign on the door that says free check engine light services.

The salesperson does not give all the information and facts when promoting sale of car starters or…read moreother merchandise. According to Kyle, the business automatically sets the car starter for 15 mins. This is done without asking the consumer. I mentioned before purchase that I wanted 20 mins. After expressing my concern regarding the run time, Kyle was very rude and said 15 mins 20 mins whats the difference? The difference is 5 mins and that his name is not on my paycheck. When asked to reset the time, Kyle was not willing to make the change. I was made to feel as if it was my fault for not asking more questions. Spoke with Yipes owner and he was willing to accommodate a change request; however, expressed no empathy for the less than positive interaction I experienced with salesperson Kyle. I did not feel comfortable returning to Yipes in Williston for any further service. Do not recommend Yipes in Williston VT. The salesperson at Yipes in Plattsburg NY was more helpful and friendly. Also the Yipes in NY is less expensive. Note: My request to extend the run time was a very easy request and took less than a half hour to make the change.

Spoke with Kyle about a backup camera installation. Extremely rude when replying to my questions,…read morelaughed and stated "are you kidding?!" when discussing pricing I'd seen for cameras online (e-trailer.com, very reputable site) then proceeded to tell me to "knock myself out" trying those. Would not recommend doing business with them, unless you enjoy being belittled. I may be naive about this subject matter, I understand that, but the flippant attitude and rude remarks were not going to convince me, or anyone else for that matter, to spend the "$800 minimum" he demanded for a camera installation at his place of business.

My local bike shop, which has always been very good to me, quoted me $599.99 for a Thule bike rack…read more I asked if they could match or at least come down a tiny bit to the Rebox price that RackWarehouse had of $509.99. They said the best they could do is $579.99 plus tax and a $20 assembly fee. My local bike shop warned me not to buy the rebox bike rack saying it was "refurbished" and "missing parts" and "had no warranty". I quickly pointed out that the RackWarehouse.com site said it was BRAND NEW and came with the FULL MANUFACTURERS WARRANTY. With that the sales guy at my local store walked away. Ok. Well, I figured, either way I'm not buying it from you. Shame too because they've always been top notch for matching prices, great quality and an amazing service shop. I called RackWarehouse.com. They explained that sometimes the boxes get so mishandled by the original delivery people when it comes from Thule that they can't change shipping it out to a customer that way and have to rebox it. They even said my local shop likely gets them with damaged boxes but if they have a mandatory assembly fee then no customer would ever know it. He told me the rack was brand new, had a full warranty, was never refurbished and could be returned if I was in any was dissatisfied. Then he went on to say he said he could also recommend some other reputable web sites he's used for items they don't stock to do a price comparison on the rack if I wasn't comfortable using them after what my local store told me. I mean honestly, how many places would send a customer to a different site just to keep them satisfied? I live in Long Island, NY, ordered the REBOXED rack that day, and it came from Vermont the next day. As stated on the site ground S&H is free but there was a $20 fee because it was an oversized item plus $509.99 for the rack and NO sales tax. $529.99 total!! It's BRAND NEW and was SO well packaged I had trouble getting the box and all of its protective cardboard off it. The video on the RackWarehouse.com site was great! Assembled and installed it in an hour! Thanks again RackWarehouse.com - you definitely have a lifetime customer in me!

Ordered a product, $750+ Yakima roof rack. Used for one trip and complete failure. All assembly and…read moreinstallation correct, Yakima/RW refused to cover even a replacement or issue refund. RW is using Yakima to find any loophole they can to exclude warranty coverage. Do not give them your business. Rack warehouse will abandon customers at the first sign of cost to them. Even their return process shows there lack of care by charging a 6% restock fee. Avoid Rack Warehouse and go to Amazon, they take returns and do not fight for faulty construction. Products are made outside the US and are the very same quality. Should have used amazon to start with. If your product fails, do not provide them with any info except a basic photo, they will use anything they can to avoid a costing them $$.

Very patient and helpful people working there. Pointed me in the right direction for things I…read moreneeded for my car. Didn't try to sell me what i didn't need. Even told me to put back some products that weren't necessary. Will definitely keep coming back.

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