We hired Flex to help us move, were in our 60s.....we thought this would be a great move to our dream home.....WRONG .... Flex hired kids from an app with no moving experience! Drop and drag, forget that the boxes we so carefully labeled were everywhere, broken recliner, damaged several family heirlooms that have managed to not get damaged in over 200 years! Yep dragged furniture across just redone hardwood floors.... DON'T HIRE FLEX UNLESS YOU WANT A NIGHTMARE MOVE! OFFERED us pennies! Worst decision EVER! As of 5/29 We came to an agreement. Thank you read more

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They quote you an hourly price and then inflate the cost at the end. The sales team assured me on the front end they would be available to assist me on moving day if any questions or concerns came up. On the day of moving the movers were quoting me a different price. I called my sales rep and initially the call when through but then ....the sales rep blocked me. I couldn't get a single response. There is no full disclosure, no transparency and complete deception of cost. This company is a law suit waiting to happen. Oh and by the way the work is sloppy. Insult to Injury. read more

Worst company ever, a bunch of liars. Promised to refund my 250$ and only refunded me the 200$ also promised me a gift card if I changed my review which I did and never received the gift card read more

The company is the worst service, scam prices, and terrible customer service. Also they over charged me to provide me with one of the worst service and experience. 100 will NOT RECOMMEND THEM FOR ANY BUSINESS ​ read more

Terrible company. RUN!!! Scheduled to move a bedroom set to storage. Was quoted $120-$240 and sent quote in writing. Received all 30-minutes prior to move that they have a minimum of $360 so my card was going to be charged again. I explained to Flex Mover that I have a documented quote. He was going to call his supervisor to review. Meanwhile a moving trailer was parked in front of my house and left there. Several hours have no call back from Flex Movers, no movers have showed up, and then I get a call that trailer is going to be picked up in 30-minutes. Unfortunately, movers never showed up. Absolute SCAM. Having to contact the credit card company for a refund as when calling Flex Movers ONLY able to leave a message with answering Service. read more

Flex - Trailer dropped off for movers who never showed up. Trailer was later picked up with no contact. - Self Storage Near Me - Miami, Florida

I hired Flex Moving for a local move in January 2026. I received a written estimate of $728-$923 for a move less than the equivalent of a one bedroom move. The job involved moving some items from my home to a storage unit just 7 minutes away, and bringing other items from that same storage unit back to my home. Very straightforward. The movers themselves were professional and did good work - they showed up on time, handled my belongings carefully, and reassembled my furniture as promised. Here's the problem: I was charged $50 deposit and $200 on Jan. 12th with $705.50 on move day, which was a litle over the quoted amount but I was fine going over a few dollars. Then THE NEXT DAY, without any warning, Flex charged an additional $487.50 to my credit card - bringing my total to $1,443. That's $520 MORE than the maximum estimate I was given. For a move where all locations were within 7 minutes of each other. At no point during my move did anyone tell me that time was running over or that I would be charged extra. N one asked for my approval. No one gave me the chance to make an informed decision about whether to continue or adjust the scope of services. I simply woke up to a surprise charge on my card. When I called to dispute this, I was told to email their billing department. I requested escalation to management but was directed back to the same billing team. There was no accountability and no willingness to acknowledge that charging a customer 36% over their quoted maximum - without real-time communication - is unacceptable. If you hire Flex, understand that your quote may be meaningless. You could be charged significantly more with no warning and no opportunity to consent. A reputable moving company communicates with customers during the move if time is running over - Flex does not. I cannot recommend them. read more

DO NOT HIRE Flex Moving & Storage!!! If I could give negative stars, I would. I scheduled Flex in June to move my son out of his college dorm in August, store a few totes two weeks, and then move him into his new college apartment. At the time of booking, I received a quote for $420.00....and made the reservation thinking that was fair Over the duration of the time of booking to the week of the move out, I called and emailed multiple times trying to get confirmations, and each time customer service said I had to speak to my salesman, Donovan, who made the booking. Donovan never returned my call until the week of moving. Donovan then advised that even though storage was on the original booking, he forgot to add the cost and that my total would be $1,703.00 (yes, almost $1,300 more to store a few things from a college dorm for two weeks). I canceled the reservation, and had their customer service team call and email numerous time apologizing and trying to get me rebook. Now Flex has now tried to charge me twice $200 for a cancelation fee. I've told them via email that if they try to charge again, I will report to the Florida attorney general and every other applicable agency. read more

Flex - Self Storage Near Me - Miami, Florida

Flex Moving And Storage is the worst moving company I've ever had. The movers were lazy and ghetto. They broke my glass tv stand in my buildings elevator and swept the glass through the elevator doors. Which caused the elevator to break. They broke the leg to my dresser, and they broke my child's tv stand. I called customer service right away during the move telling them everything that happened. They said submit a claim. I did and they denied my claim and didn't pay for anything they broke. One of the movers also kept my key fob and never returned it. read more

EDIT: after a few weeks, the team has helped me come to a resolution that i am satisfied with. so i am updating my review. my experience with my movers has been incredibly disappointing. they did not have their own tools to disassemble my roommates bed frame, resulting in it completely breaking. they dropped my dresser, which also is damaged. they did not cover any of our wooden furniture in the truck and tried to put my tv in the truck without wrapping it in a moving blanket. i had to explain to them that they need to wrap these things before taking them down the stairs. my move took a total of 9 hours, when i was only moving ten minutes away. i did not have too many items. i listed everything correctly, even counting all of my boxes (which they moved out first before handling the larger items , and left outside on the ground for over an hour. in the dirt.) the fact that they were left outside, it made it easier for me to count and double check my booking info. so i know i am not at fault in any way. we had to take two trips, which should have been one, considering the number of items. these are not professional movers. i am in the process of filing a claim to replace the damaged items and will be disputing to get my money back, because the company promises PROFESSIONAL MOVERS. movers who are responsible for disassembly and reassembly. movers who are trusted to protect your belongings during the move. they did not know what moving blankets were and did not know that a tv should be wrapped / wooden items. i would never recommend this company to anyone. this is the worst moving experience i have ever had. customer support has been as helpful as they can and they have been extremely attentive to my emails. the movers, however, are not trained. the drill pictured in one of the photos is my drill that they needed to try and take the bed frame apart on the STAIRS of the apartment after we had told them they needed to take it apart before moving because it would not fit due to the size of the headboard. part of my drill is now missing. they were unable to actually take it apart, which resulted in it breaking after they tried to use a dolley to carry the entire thing to fit into a tiny elevator. it obviously, completely toppled over and broke indefinitely. . read more

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Advertised budget pricing, escalating fees, no security, and unannounced disposal of high‑value property I contracted with Flex Storage on April30, 2024, after receiving a verbal quote of roughly $40 per month. Their marketing also promised GPS‑tracked units and a complimentary high‑security lock. Billing concerns: My first invoice was already several times higher than the quoted rate. Over the next ten months, the monthly charge continued to rise, ending up at five‑ to six‑times the price I agreed to. I emailed repeatedly--asking why the rate kept increasing, requesting a copy of my contract, and confirming whether my unit was secured. No replies. Security concerns: When the unit was delivered, the driver stated they were "outoflocks" and that one would be provided later. I had to wait 4 hours because the driver was late to pick up the unit after we loaded the stuff. I called and emailed Flex for 2 months--received no answer to phone calls or emails. They never confirmed my unit had a lock on it. In fact, when referring to payments on my unit, they referred to it via email as "unit XXXX," highlighting their incompetency and inability to even properly locate my unit number. I repeatedly emailed them asking where my unit was located. They advertise every unit is GPS‑secured and only the owner has the key, and that if it's ever moved or opened, the owner would be notified immediately by GPS. Yet I never got that lock, nor any GPS information, rendering me helpless and stuck paying monthly for a storage unit I didn't even know was located--or if it even had my items still in it. When I called them, they switched up the dates on when my unit was "trashed." Their emails referenced the wrong unit number, and they ignored multiple months' worth of emails asking if my items were locked and where the unit was located. Still to this day, after 10 months of payments, I've never received confirmation. I'm led to believe my items were never locked, never had GPS tracking, and likely were never even secured. If they had been, it seems like common sense that I would've received confirmation--especially since that's one of the main selling points they advertise. It never arrived. My items could have easily been stolen or "trashed" (aka re-sold for profit) by Flex Storage as early as May 2024, or anytime before March 3rd or March 19th--or whatever day they decided they threw it away (after only one failed billing attempt on February 28th, despite having paid May 1st to January 31st in full). I would have had no clue, and it would have made no noticeable difference to me, since I was left suspended and ghosted with no help and no response after multiple attempts to get in touch. As you can see from their own public listings, these people don't even have real employees outside of internal staff. All their drivers are independent contractors, and they post ads looking for drivers monthly. Look at their own driver reviews--they complain about mistreatment and low trust in the company. Flex isn't even a moving company. They're a vehicle trailer company that hires random freelancers to drop off trailers. Then they store the trailers on private property, don't lock your items, and your stuff ends up passing between random contractors and staff, without being secured. When you ask for driver or facility info, they say they can't provide it--or they just don't reply. Despite the marketing claims, I was given no GPS access and was never told which facility held my unit. Collections pressure: After I blocked my card to challenge the unexplained charges, I received demands for payment from a "collections department" with generic contact details that I could not verify. To protect my belongings, I continued paying their inflated invoices for ten months. Unnotified disposal: I blocked my card again on February28, 2025; Flex attempted another charge that same day. During an in-person visit in mid-April, staff informed me that my unit had been "trashed" on March3, 2025. In the same call, a manager revised the date to March19, 2025. That call is transcribed. I received no lien, auction, or disposal notice by phone, email, or mail--despite Flex having my current contact information. Property loss: The unit contained high‑value designer goods, artwork, studio equipment, jewelry, electronics, and custom lighting, collectively worth over $56,000. I have filed a police report and initiated civil proceedings for breach of contract, deceptive practices, and civil theft. Based on these documented issues--escalating fees, lack of security, unresponsive support, and disposal without notice--I absolutely cannot recommend Flex Storage. Photos attached: Screenshot (number redacted) where the driver admits they're "outoflocks." The Flex trailer they dropped off--door hanging open, zero lock. read more

Flex - Redacted driver text admitting "out of locks," - Self Storage Near Me - Miami, Florida

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This company is EVIL I hired two men to help me to move. One showed up under the influence, the second guy was a no-show. Their driver was late. They charged me for 7.5 hours of labor, but they only worked for 3.5 hours. This company is a scam. don't trust them. All those positive reviews properly a bot. Don't do biz with them. You will regret it. read more

I saw a Flex unit in my brother's neighborhood, so I snapped a pic to remember the name (as we were actively preparing to move). We looked them up on here (Yelp) and saw several negative reviews. That's when we became a little skeptical. However, we found ourselves in a bind for help at the last last minute and they were available. Turns out they were actually really efficient. They were on time and helped us move much quicker than we expected. They were a little pricier than other companies, but the experience and the quick fix made that worth it. I'm a big yelp user and check business pages here all the time. I'm not crazy about writing reviews, but this one seems necessary! I feel like there are probably other people out there, that were maybe busy (with moving) and didn't write about their good experience with these fellas...so - the disgruntled people maybe weigh in heavier than they otherwise would. We're happy with our experience. read more

Flex - Brother's neighbor's Flex unit - Self Storage Near Me - Miami, Florida

Absolutely the worst moving experience- avoid this company at all costs!! I scheduled a move with flex weeks In advance for my older sister, who is a senior citizen who had no other options for help. We confirmed the date multiple times, only for them to cancel the day before with no explanation that made any sense. This was not just inconvenient it was devastating. The customer service was beyond unacceptable- a manager was supposed to call back to address the issue, but we never received a single call or even an apology. The lack of accountability and basic decency was shocking. Because of the last minute cancellation we were forced to scramble to find another mover on short notice and ended up paying hundreds of dollars more than expected. This entire ordeal has caused an unimaginable amount of stress for my family during an already difficult time. The emotional toll this caused especially for my elderly sister- was heartbreaking. No one should have to go through this kind of unprofessionalism and disregard for their customers. If you value your time,money, and sanity please stay far away from this company! read more

They write a lot on Yelp but they don't return my calls and don't pick up the phone much less return my money. My rent is unpaid and I am going to be evicted but in the meantime I've contacted the Florida Bar read more

Flex Moving and Storage canceled my move due to labor issues and never refunded my deposit. They will send you a false email like this. I recommend checking their record on the Better Business Bureau before booking with them. read more

Flex - I never received my deposit, even though the company canceled my move. Check the Better Business Bureau reviews before trusting them. - Self Storage Near Me - Miami, Florida

This company is a scam. They will give you a quote over the phone and then charge you a deposit. After charging then they will send over a contract that is much higher than agreed to. Have been fighting with them all week to refund my money as I never agreed to the charges and never signed the contract. read more

I was contacted by the customer service department at Flex and am very pleased with the resolution to this matter. They were very receptive to my concerns and worked with me to make up for the damage to my furniture and home. Stephanie was especially kind and helpful through the resolution process. read more

CHECK YOUR INVOICES! The booking process was smooth and made moving easier, but the billing was a nightmare. The initial invoice I was quoted was only about half of what I was ultimately charged. The biggest issue came when a "one-way moving" fee was overcharged by nearly $600. I had to go through multiple financial representatives before anyone admitted the mistake. One rep even told me they had previously been undercharging me and that I should be grateful -- which was completely unacceptable. I eventually received the refund, but only after days of stress and frustration. I'm convinced this company underquotes upfront and then sneaks in hidden charges, hoping customers won't notice or push back. While the final price was still more reasonable than some competitors, the shady billing practices make it hard to trust them. Be cautious and double-check every invoice if you decide to use them. read more

Flex reached out and resolved my issue very fast. They really quick turned a negative experience into a positive one, I have regained my trust and confidence in their services. read more

Flex - Broken TV stand - Self Storage Near Me - Miami, Florida

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I've used flex for many of my moves around the state and each experience has been top notch. The first time I used them was because my previous movers cancelled last minute, Flex stepped in at a timely manner and were very communicative. The process for booking was super easy and efficient. Great service all around, will be using again in the future. read more

Very friendly and professional, arrived ready to work and kept me informed the entire process. Respectful of property. Eric and Alejandro did a amazing job. read more

I don't give out poor reviews often but man check their BBB reviews. They have so many other people complaining about this same issue and that is them overcharging you twice the amount they quote you with hidden fees like an hour of travel time (if they don't mention it, be known, they will add an additional $120) and somehow, even though the guys got here at 12:30pm and left at 4:30/4:40pm, they charged me for 5.75 hours. This should have been a $480ish transaction but they will call you while you're int he middle of moving, and tell you they're charging you twice the amount you expected. Their customer support team doesn't know what is going on. When I called back about these extra fees, someone straight up said "that's odd they would charge you for an hour of travel. we don't do that." I wish I used a different mover that doesn't have so many other people complaining about the same issue I'm experiencing. read more

CAUTION!!!! HORRIBLE COMPANY! Unprofessional showed up with a little trailer to small for the move,and two skinny men to move our thing. Refused to issue us a refund. Only a fool would call this company! read more

Avoid Flex Storage Inc -- Here's Why Flex Storage Inc is not a real moving company. They are a broker, not a carrier -- meaning they outsource every part of your move to gig workers. Drivers come from GoShare.com, and laborers are pulled from Traba.com, a staffing app that doesn't even specialize in moving. If you're expecting trained professionals to handle your valuables or heirlooms, think again. Their sales pitch gives the impression you're hiring an experienced team -- but that's just not true. Here's what really happens: A GoShare driver (not a Flex employee) drops off a mobile storage trailer. Traba laborers (not professional movers) load your belongings. A different GoShare driver transports the trailer to your new address. A new set of Traba workers unloads your things. Another GoShare driver picks up the trailer. No consistency. No accountability. No quality control. Flex's R&D is based in Israel, and they've only been operating in the U.S. for a few years -- in some states, only a few months. They're still testing and building their model. In the meantime, they're "faking it till they make it" with your move. If you cancel -- even 47 hours before your move -- they'll still keep your $200 deposit. You can confirm they're only a broker (not a licensed mover) on the U.S. Department of Transportation's FMCSA website: https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=29824329&id2=31462364&f=search%3D3%26CNS%3D1%26CN%3DFlex%2Bstorage%2Binc%26DOT%3D%26MC%3D%26Submit%3DSearch And if you've had a bad experience, file a formal complaint with the FMCSA here: https://nccdb.fmcsa.dot.gov/nccdb/home.aspx Even if Yelp and Google won't step in, your review can still protect others. I regret hiring Flex -- you probably will too. read more

I initially had some issues with the movers however I reached out to flex moving and spoke to Stephanie and she was amazing and totally put me at ease. She was awesome and got back to me very quickly and to me that shows they were a great company. read more

All things considered Flex reached out and we were able to come to an agreement in which they fairly compensated me for the damages. read more

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Sev, Peter and Everest were absolutely wonderful! Great communication and care with my belongings and unloaded e aptly as I requested. 100% will work with Flex again. read more

Do NOT hire this company. We received a quote and they charged us over the highest price on the quote. Their movers sat around for an hour waiting for a truck to pull the storage unit. They were subcontractors too which we were not told. We had to email back and forth with them over several weeks to get this corrected. You will not talk to a live person about your complaint. The drive time to our storage unit was 15 minutes which was put down as 75. Save yourself the headaches and go somewhere else. read more

Great, GREAT experience!! Flex took the sting out of moving! Will use them again in 19 months!!! Hands down - THIS is the way to move!!!

Previously I reported a negative review for Flex Moving and Storage of Miami Florida. I have since been able to negotiate a refund that is satisfactory . So I will give them a 5 star for listening to my complaints and agreeing to give me a refund. read more

First of all, if I could give 0 stars, I would! Movers arrived and was very slow in starting work. They did not know how to dismantle the king bed, my husband had to intervene and assist. After 3.5 hours of moving, they informed us the king dresser was too heavy for them to move and that they did not bring the necessary tools to move safely. They left our dresser there! We have tenants moving in today and had to pay additional $270 to get the dresser moved in time for the walk through. On 2 separate occasions, 2 of the movers were standing outside chit chatting while the other was upstairs assembling the queen size bed. I had to ask them to put the dining table together. We have been charged additional fees for the incompetence of your employees. This is UNACCEPTABLE! You have charged an additional $210 and the work was not even completed! I demand a refund of the $270.00 that we had to pay out of pocket AND the $210.00 that was additionally charged. This is outrageous! We will report this to the Better Business Bureau and blast you guys on ALL review platforms! What a sham of a company! They are not fit to be in business! Twwwwwwwwwwwwwwwwwwww read more

this is the second time I have used these guys and the service! Glad the same people showed up because fantastic! Great service, hard workers, can't believe they did everything so quickly. Darrell and crew. read more

worst experience ever, I'm am trying to get my stuff and they are holding them hostage because they want me to pay for them to have their empty containers picked up. I understand that I have to pay for the service of having them dropped off so I can take my stuff out. But why am I responsible for paying to have their empty containers picked up so they can take it to their facility. I do not owe them any money and they are holding my items hostage and telling me that they will dispose of my property. I even told them that I will have a moving company pick up my property from their lot and they denied it. And the crazy thing is, I was never told any of this until the last minute after I scheduled to have movers at the site to move the items the containers after I paid for a new storage unit to have the items put into the day were supposed to be dropped told me that I had to pay for them to come back and pick up their containers. this, I ended up losing the money that I paid to have the people scheduled to be there the day of to move the stuff and storage is still holding my items hostage. I tried explaining to them that I am not in the state of Florida. I'm trying to arrange all of this from a totally different state because I recently moved and all they could respond to me is that if I don't pay the fee for them to pick up the containers after empty, they will not be delivering my items and at the end of the day they will dispose of my items. ... Update Flex reached out to me and resolved the issue. read more

my original quote was a 2 day move, 780$ - 980$. the pickkup movers were excellent, showed on time and finished less than one hour. the next day delivery started a nightmare in the middle of already relocating over relocating over 400 miles. the trailer and guys went to a inco address to deliver my belongings. once they realized at the wrong address, my belongings were sat in a parking lot and said they didn't have time to deliver to my correct address. DAY 3 of 2 day move. my trailer was brought to my correct addresses, with no movers to unload my things. 3-4 hours later two guys showed up to unload the trailer into my apartment. I had at this time paid the total of the only quoted I had gotten, 200$ deposit plus 640$ balance = 840. The bastards invoiced me 39$ for the 2 day "storage " of when they refused to deliver and honor the contract quote. They also STOLE A UNATHORIZED 630.00 Additional OFF MY CREDIT CARD. DO NOT USE THIS COMPANY THEY ARE THIEVES AND DO NOT DESERVE YOUR INVESTMEN. THEY ARE GUARANTEED TO STRESS AND CRASH YOUR MOVING EXPERIENCE!!! read more

Flex - Self Storage Near Me - Miami, Florida

Great service amazing company they were very helpful and resolved my move. Fast and reliable.

In my 42 years I've never encountered such BS with hiring movers. We hired Flex to move a designated list of items for our move. We were quoted X and were promised 2 m9vers, a truck and boxes to safely move our TVs. Before I get into this I want to say the movers themselves were top notch and Im eternally grateful to them for the professionalism and attitude. When the movers showed up we noticed there were 4 movers instead of the 2 we booked and they brought with them a small enclosed trailer. Yes, that's right, a trailer! They did not have boxes for moving tvs either. There was no way it was all going to fit with 1 trip (conveniently) and a 2nd trip was needed. Thats when we were notified they were going to charge us additionally for this 2nd trip. They knew ahead of time everything they were moving and still chose to go this route. Had they brought a truck as we were told a 2nd trip was not necessary. After some back and forth the manager proceeded to call the movers who were in my house telling them to just leave. They felt uncomfortable since their trailer was full of our furniture and wouldn't do that to us. The manager then went and clocked out his employees who were on the job! It was absolutely OUTRAGEOUS! The movers did the right thing and continued to help us and in turn we paid them directly. Moving into a new home is already so stressful and you have companies like this that take advantage of people in a vulnerable state for financial gain. They keep your card on file and charge whatever they decide at the end regardless of what quotes say. What is one to do when they have a move budgeted out, provide a thorough list of what they need moved so they can budget out properly and Flex wants to swoop in and capitalize on the situation. This is far from over and I will be taking this further. SHAME ON FLEX MOVING FOR DOING YOUR EMPLOYEES LIKE THAT! I hope for their sake they seek better employment where their time is valued and paid. read more

They closed shop and have all of my son's stuff. Can't get a hold of anyone to help me with anything.

Tay and Damien unloaded my things and took great care with each item. They would ask where we wanted things. They put my bed together for me. We asked them to move something to my sons and they were more than willing to help us. I cant say enough good things about these two gentlemen. Polite, professional and Flex should be proud to have them. I was more than pleased. read more

DO NOT USE FLEX STORAGE!! - YOU HAVE BEEN WARNED!! Nearly everything we owned was stolen and the rest was damaged. My wife and I used Flex to hold and transport nearly everything we owned when we were moving into our new house. Two containers. The first container was broken into while they were holding it, all that remained was our 3-step ladder and a charcoal grill. Everything else was gone. The second container wasn't closed properly, so when it was opened on moving day, all the rainwater that had gotten into the container poured out. Mostly everything inside was moldy, warped and otherwise water-damaged. As of writing this desperate warning to all of you to avoid this company, we have been contacted by Flex to inform us they're offering us $1225, because they're only responsible for $0.60/lb as a state mandatory minimum. In other words, that's all that the state FORCES them to pay, so that's all you can expect. Flex lacked the grace to even act embarrassed about any of this, which means it probably happens all the time. Save your precious possessions, particularly the ones you cannot replace (my late father's watch is only one example) and make sure that no one you know ever trusts them with anything. read more

Worst company I have ever had the pleasure of doing business with. They hire day contractors to come move your furniture. They do not care about your furniture. They will destroy all or most of your furniture. Then when you call to complain they will not call back they take forever to answer emails and I believe it is there goal as a company to make it so difficult to do anything you just give up and they move onto the next person. read more