I hired Flex for a move from Dallas, TX to Arlington, TX, after comparing quotes from several companies. I was quoted between $450-$520, with a $200 deposit paid upfront. I chose Flex thinking they were the most reasonable--that was a mistake. From the beginning, the experience raised red flags. The movers arrived in street clothes, not company uniforms as advertised. I later found out that everything is outsourced--from the movers to the trailer drivers. These were not Flex employees, but rather day laborers and individuals hired through third-party platforms. Although one mover was courteous and knowledgeable, it was clear the other was inexperienced. After evaluating my items, the mover determined the trailer Flex had provided was too small, which turned out to be true. The movers were unable to finish the job within the scheduled time and sent the trailer ahead. Not long after, I was alerted by my bank that an additional $520 charge was attempted on my card--unauthorized. I then received a call from Flex stating I now owed the full $520 (on top of the deposit), despite having been quoted a total estimate of $450-$520. They told me if I didn't pay immediately, my belongings would not be delivered. At this point, one-fourth of my items were never picked up, and Flex made it clear they would not be sending anyone back to collect them. I had no choice but to pay the amount, despite my objections. After payment, I tried calling Flex multiple times and got nothing but voicemail or answering services. Emails went unanswered. I even tried locating their listed address--with no success. I contacted local authorities, but was told it was a civil matter, though I was encouraged to file a report. This situation caused me severe stress and panic. I had no idea where my belongings--including valuable electronics and sensitive documents--were being stored. With storms approaching, I was terrified of potential water damage or theft. Eventually, five hours later, I received a call confirming payment and was told the trailer would be delivered between 8:00-10:00 AM the next morning. Still, they refused to tell me where my items had been stored. The trailer was finally delivered, but I have not yet been able to confirm whether everything is intact. This entire ordeal cost me $720, and left me with unauthorized charges, a canceled credit card, and an ongoing dispute with my bank. In my opinion, Flex is running a deceptive, unethical operation that borders on extortion. I strongly advise against using Flex. Do not trust them with your move, your time, or your property. Flex reach out and resolved my issue. read more

Updated 12/16/24: We had three good sets of crews (loaders, driver, and unloaders) who did a great job handling our belongings. All 3 crews were efficient upon arrival, polite, and lovely to work with. Additionally, everything arrived in good condition. If you're willing to have a multi-crew, 2-day process for a metro-to-metro move (i.e. 1 hour or more of driving distance between locations), then Flex has very competitive pricing for that type of situation. To John, Taylor, Sef, and Marcio who helped us load and unload: thank you so much for your hard work! I'd also like to send a thank you to Dana and Kasandra in Customer Service for working with me throughout the process. We experienced some confusion from our initial rep's quote, where we were under the impression it'd be a 1-crew, 1-day move. On the day of the move, we found out it was a 3-crew, 2-day move. This caught us off guard, as we had not planned for it up front. Nevertheless, despite some delays plus the confusion about the process, the move was ultimately successful. We were also able to work with Customer Service to resolve the situation after a few follow-ups. Between the Customer Service reps as well as the Answering Department: everyone was polite, understanding, and nice to speak with. I do recommend being consistent with emails & phone calls to customer support, especially during busy season as things get understandably hectic. Ultimately, Dana and Kasandra swiftly helped us reach a resolution once we were able to connect. Thank you again to the teams & individuals who assisted us - both throughout and after the move. read more

We recently found ourselves in a bind when another moving company we had paid for completely ghosted us--on a Sunday afternoon, no less. Scrambling for help, we reached out to First Class Delivery and Moving Services LLC of Daytona Beach, and Sef came to the rescue. Even though we had requested two movers, only Sef was able to make it. He didn't let that slow him down--he worked tirelessly, going above and beyond to get the job done. Not only did Sef step in last minute, but he also drove over an hour to help us. His A+ work ethic and determination are rare to find these days. Seth turned what could have been a horrible situation into a smooth and successful move. On top of all that, the service was a fantastic value, especially given the circumstances. If you're looking for reliable, hardworking movers, look no further than First Class Delivery and Moving Services LLC of Daytona Beach. Sef deserves the highest praise for his professionalism, dedication, and incredible effort. Thank you, Sef--you truly saved the day, and we couldn't be more grateful! Even Management made it as seamless as possible. 5 stars guys! read more

I contacted Flex Storage and Moving in March for an April move. All of the information was provided during the call and an email sent afterwards, however, the booking is still not confirmed. The customer is required to confirm a second time. After multiple calls, I was told no reservation was in the system, called again and told yes we have the reservation and the company would confirm 2 days before. I received no call prior to the date....I called on the move day and they said no confirmation was in the system and I needed to wait until the next day. (Another day that I had to pay in my old apartment). Another issue was my confirmation number and telephone number was under another customer's name, not mine. Finally, my credit card was charged 3 times - one deposit, another payment to close out ticket and finally another 30 minutes because the trip took longer? I think that Sales, Booking and Dispatch has to get a better chain of communication to avoid issues with customers needing your service during the stress of moving.... read more

Worse move ever ! Company lied, never told me they don't have trucks - only trailers. Do not use this company unless you just want a college dorm room moved. For 3 bedroom households, find a better company. They were late, employees were late except for 1. Damaged & nicked some items but also door frames & front door of me home ! Said they could get it all in 2 trailers but of course they could not.Ordered 3rd trailer which took several hours to arrive while employees took almost 2 hours lunch. They left so much behind it was ridiculous and they did not care Do Not Use This Company - they are not professionals except maybe for moving a college dorm room . Stay Away, Do Not Use Period. Bad Company !!! And they seems to be able to delete bad reviews - they are nowhere near a five star company nor a 3 or 4 star. Best advise find a good honest company ! Flex has resolved issues I was having. read more

Seamless and Stress-Free Moving Experience!! I recently had the pleasure of using FLEX for my move, and I cannot express how satisfied I am with their services. From start to finish, the entire process was smooth, efficient, and stress-free. The movers arrived on time, and their friendly demeanor immediately put me at ease-- even my mom mentioned how lovely and polite they were. The efficiency and organization during the loading and unloading process was impressive! I was worried about my furniture getting damaged but they meticulous packed and handle everything with such care! Their attention to detail was truly commendable. Moving can be a stressful experience, so I've very grateful I was able to sit back and just enjoy the process. Highly recommend FLEX for all your storage & moving needs :D read more

Sef, Jeff and Matthew, The three of them were very serious and meticulous in helping me move. They were very grateful for their help. I couldn't move so many things alone in such a short period of time. They were very strong and helped me pack and move everything I wanted. They helped me hang up my clothes and organize my things before taking them out and placing them in the designated location. They were very grateful to the three of them. They worked very hard to come from afar and only returned at night. Their personalities were also very good and friendly. They would ask for advice and were very careful with everything I had. It was the best moving experience, and I gave it five stars. I was so satisfied that they didn't feel tired. Very hard work, very good! great work！ read more

My wife and I made one of the best decisions in our lives, and that was to buy a house. This was a fifty-five mile trek. After doing some research, we decided to hire Flex. They were on point, answered all of our questions, and were very professional while completing the contact information over the phone. A few days later, we were met with two young men who were extremely knowledgeable and professional. These guys, D'Angelo and Demond, arrived and greeted us, were friendly, polite, respectful, and knew their jobs well. They packed everything with care, and after arriving at the new address, everything was unloaded and carefully set up and placed where requested. The reasonable pricing allowed us to tip generously too. Thanks to Flex, D'Angelo, and Demond. read more

I had this company scheduled to move my home. I called 3 weeks in advance to cancel the service. I was called the week of the move and explained I had canceled the service. I was told the company was having issues with the answering service and he assured me the service was canceled. I was charged 200.00 anyway. I called numerous times to get a refund. The person who took my information the first time hung up on me. The next representative I spoke with, laughed because I had mispronounced the previous representatives name. It took my bank to get my money back, regardless of what the company says. Stephanie called to make sure my account was refunded. She made up for the errors that were committed. Call Stephanie if you have any issues. read more

Update 5/19/25: I spoke with customer service and they were very attentive to my issue with the move. The issue was resolved quickly and I was put at ease. Thank you! 5/17/25: We just got our furniture delivered today and almost everything was broken. I am now going to put an insurance claim with them and see what their reactions will be but the service has been horrible so far.The customer service line is always on after hours. They do not respond to any messages. They cancelled my original drop off and we scheduled the helpers at 9 am. They arrived with the storage at 3 pm. I lost my money on the helpers!!! Use PODs or Uhaul instead. This company needs to grow more to know how to service people correctly!!! read more

I am writing to express my serious concerns regarding the repeated issues I've experienced with your container service. Despite scheduling and confirming delivery, your team has consistently removed containers without any prior notice--no call, no text, no ETA. Most recently, I was given a delivery window of 10:00 AM to 12:00 PM today, and as of now, the container has still not arrived. This container contains critical tools for my contractors, and the delay is actively disrupting my job site. To make matters worse, I have been charged twice for the same container service, despite these ongoing issues and lack of communication. This has been one of the most frustrating service experiences I've encountered. read more

my movers(Brian H. and Twishawn G today were both really great) Inspite of the damage done to My property( both of my recliners cords are bent, my chest dresser was broken and my glass jar is broken) because of the lack of properly wrapping my items at loading which the damaged items were items lastly loaded(once the crew was rushing) Aside from the 1 to 1.5 hour delay to recieve my second container at loading and the exact 1.5 hour delay to receive the remainder of my items at unloading.. both guys made sure in spite of they got the job done with a smile. hard workers they both are i will use the Orlando team again. read more

We've been using flex storage going on two months now, Laurence Taylor went above and beyond for us by coming back to move our unit back into our driveway more once we made space, he was skilled in his knowledge of maneuvering the unit and went above and beyond helping us make sure things were moved out of the way in order to make space i. Our driveway. Went as far as helping us move heavy boxes of tiles AND helped push our van out of the way that had a dead battery. When I say he went above and beyond, we mean it! So grateful to have space in our driveway again and a company that cared about helping us! read more

Jerry and Brain were great but the company is awful! Promised a truck and showed up with a trailer. Had to wait for another trailer as there was no way my furniture was fitting. I named every item and anyone with common sense would know it wouldn't fit in a trailer. Second trailer got there hours later and I was CHARGED for the time waiting for it. Then it was dropped off the driver took off leaving us with no way to move the trailer. Took another 35 minutes to get a driver back. I was quoted $500 max for the move. I gave a $200 deposit and then was charged another $600! Absolutely insane. DO NOT USE!!! read more

My experience with flex storage and moving was stellar. I want to begin by thanking Francisco D. And his crew. They did a wonderful job moving me out of my 1/1. Not only was he knowledgeable he was experienced. He understood the positioning of items, and their value. He made sure all of my possessions were taken care of as well as my peace of mind during the process. He ensured me that the process would be quick and easy and he did not lie. The process was fast and smooth, and as a former army brat, I can't tell you how much I value that. I would completely recommend Francisco D. And his entire crew. read more

I recently used FLEX moving and storage as the reviews stated they were a reputable company. I can honestly say it was the biggest mistake that I have ever made. Each piece of furniture damaged during only a 3 hour distance. I have reached out to their customer service with a promise that someone would be calling to deal with my issue. 4 weeks later and I have not heard 1 single word from anyone, just an answering service when you call. My recommendation is stay far away from this unprofessional company unless you have cheap outdoor pool furniture. read more

I recently used All Road Express for my move, and I couldn't be happier with their service. The team was extremely professional, handling everything with care and efficiency. They made the entire process easy and stress-free, which is exactly what I needed. The price was fair, with no hidden fees or surprises, making it a great value for the high level of service provided. If you're looking for a reliable moving company that takes the hassle out of moving, I highly recommend All Road Express! read more

Service crew members were great, packed everything efficiently within the time expectation. They were patient and helped make sure I wasn't going to be billed for the poor customer service communication regarding billing. The only complaint is that it was impossible to connect with someone for any real feedback or information regarding the billing errors. The head crew member helped me a lot with making sure I got someone to call me back regarding the error. read more

I can't thank CF, DJ,and Monroe enough for their incredible service on such short notice! When we found ourselves in a bind, they stepped in quickly and handled everything with professionalism and care. The team was efficient. They turned what could have been a stressful situation into a seamless and pleasant experience. If you're looking for reliable movers who go above and beyond, I highly recommend them. Five stars all the way! read more