Don't USE this service, it is the worst! We booked a ride, the bus never showed up, and when I contacted them about a refund they lied to me and told me that the bus not only showed up on time but that they somehow checked me in. The only way to contact them is through some bullshit AI, and this stupid AI asked me for proof. After showing them the proof the bus was cancelled, it ended up telling me that their records showed different, it wasn't giving me a refund and ended the chat abruptly. If you do need a ride anywhere don't use this service. read more

FlixBus - This is from the website when I looked up the punctuality of the bus. - Buses Near Me - Bakersfield, California

There were very few Yelp reviews to help me understand what the downtown Bakersfield to Vegas bus experience was like. It very much exceeded my expectations. The bus was on time, picking up at 5:00am and it was decently clean on the inside. There was some accumulated debris ( food, paper, etc) on the floor of the bus, but not overwhelming. The seats were cloth and in good shape. They reclined enough to be comfortable. The bus came from San Francisco to Bakersfield then Vegas. The Bakersfield pick up location was at 22nd and Eye Street at the downtown bus station, lane L. There's a sign where they pick up. This service to Vegas is a great deal and recommended. read more

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I used this service for a roundtrip to Los Angeles from Bakersfield. The previous reviews on other review sites scared me, but I decided to take a chance since it was only $11.98 in total and it was a leisure trip for my birthday. ($4.99 LA to Bakersfield / $4.99 Bakersfield to LA / $2.00 Service Fee) Price varies from day & time. FINDING THE BUS STOPS: It was kind of confusing trying to find the bus stop in Bakersfield since the two addresses provided is for the GET Bus near the mall and the other isn't an actual address you can look up on Google Maps. The actual bus stop is just a sign in the parking lot in front of the green donation boxes that's near the LifeWay Christian Store on Wible. There are two stops for Los Angeles: Commerce & Downtown LA. For my ride, I chose the Downtown LA stop since it was right next to Union Station. The address that FlixBus provides for this stop is accurate, so you don't have to worry about finding this bus stop when you come back. THE RIDE ITSELF: The bus got there at a timely manner and getting on the bus was easy. You just have to say your name to the bus driver and have the app out so the bus driver can scan the ticket code. The ride to Los Angeles and the ride back was fine. There weren't any complications and it was a peaceful ride. THE BUS: There weren't many people using the bus when I went so all the passengers got to pick wherever they wanted to sit in the bus. All the seats were able to recline and had an electrical outlet as far as I could tell. The seats were fairly comfortable, but I'd suggest having a neck pillow. There's a bathroom, but I didn't use it. My companion said there was a toilet, but didn't see a sink. I suggest bringing wipes or hand sanitizer to clean your hands. CONS: I think the only downside would have to be the limited time schedules to choose from, but hopefully that changes if they get more popular in the future. It would also be great if they had a more reasonable refund policy for late or canceled rides. None of my rides were late (they were both early by 5-10 minutes), but as a first time user the policy made me nervous when I was doing my research. CONCLUSION: Overall, I'm happy I took a chance on FlixBus and I had a good experience. I didn't take that many pictures, but hopefully this is still helpful. I also just wanted to mention the bus driver and his co-driver(?) I had going back to Bakersfield. They were friendly and I really appreciated that they didn't leave to go onto the next stop until I was picked up. I didn't even ask, they just waited for me since it was the middle of the night and I'd have to wait in an empty parking lot alone if they had left. This probably isn't the norm, but I just wanted to say thank you. read more

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So far, so good. There are a lot of bad reviews about Flixbus online, I've only used this service once to go between bakersfield and los angeles and it was a good experience. The only issue was that the bus was 15-20mins late, so definitely keep this in mind if you need to be somewhere at a specific time. the bus stop is in front of valley plaza mall, and close to the lifeway bookstore. There is a very small lime green sign marking the area but it's not easy to spot. During my trip there were about 6 of us on the bus, which was nice, because everyone got a seat to themselves. The drop of point in los angeles was right across the street from union station. The Amtrak bus also takes you to union station, but it is technically "illegal" to use that service without riding the train from wasco first, and they threaten to cancel your ticket if you attempt to do so. So this is a better option. I was catching a plane at LAX, so I took this bus to union station and then jumped on the flyaway to get to LAX. The flyaway takes about 30mins or so to get to LAX, and runs every half hour. In total, the whole trip cost less than $20 one way. The Bakersfield Airport bus goes directly to LAX but costs around $44 one way, and this is only if you book 2 weeks ahead! If it works with your schedule, I recommend using this service, especially if you need to get to LAX, because it will save you a good chunk of money. read more

Horrible company - they cancelled my bus without any notice. Left me completely stranded.

Absolutely Disgusting caught this from Bakersfield to Vegas had to catch from Downtown at 5am lots of undesirables in the area did not feel safe at all. Paid extra for allocated seats got on our seats were taken managed to find two together then a young mum with baby got on she had also paid got seating no seats available for her . People moved and gave up seats for her. The lady taking names was in no state to be working and didn't care she took up the first row of 4 seats at the front and did not offer any of those the young mum. Then I was shocked she drove the last bit of the trip , was constantly telling people to be quiet but no one way was talking I will never ever take this disgusting service again!!! read more

ABSOLUTELY the worst experience ever. Will pay more and go greyhound in the future. Buses are sketchy, was almost 2 hours late arriving, and without notice changed final destination. HORRIBLE read more

This company is a no good dont book with them I and my kids got to the coach station only to be told they are no more working and can't even get my refund I had to buy new tickets with national express for £75 Flexi bus is a bunch of thief of people hard working money read more

RUN, RUN FAR FROM THIS BUS SERVICE UNLESS YOU LIKE LONG WAITS AND CLUELESS FRIENDLY STAFF. The service is hit or miss if you get a 9.99 deal sfo to the oc awesome not much to complain about but when the same ride cost $100 then expectations go up 10 fold. My first experience was a zero. The bus was over 30 minutes late and when it finally arrived it was a 20 plus year old trailways bus with zero features that I had paid for. Only thing that the driver was professional and very apologetic. Fast forward 7 1/2 hours later you are dropped off in a parking lot to await 4 1/2 hrs for my connection to Anaheim and because we were 30 minutes late in arriving could not even make a metrolink connection. So I waited with others awaiting for FlixBus pickups. Mine was to be at 12:10. 12:10 came and went 1:10 came and went. Checked with staff they had no idea. The looks me up and tells Me that my 12:10 has been rescheduled without my knowledge to 7:25 pm. The girl had my ticket giving her my information only to told my pickup was not until 7:25pm. I walked next door to union and caught a metrolink to Orange County that got me to my final destination in 45 minutes. Shortly after getting on metrolink I receive an email me that my bus was going to arrive 1:45 minutes!!??? Again for $9.99 you deal what comes your way but $100 I expect very close to receive what I was paying for. Stay far away. Pay a little more and take mega bus read more

No Way! I just passed a FlixBus on the 5. I was curious about it because I had never seen one before and then I saw the driver using her cellphone while she was DRIVING THE BUS!!! Way to commit to safety, FlixBus. I see a lawsuit in your future. read more

I traveled from San Jose to San Diego, a trip that took 11 hours with 5 stops. However, the bus never stopped at places where you could get foods or drinks. Also, the bus was dirty, trashes were all over the floor. read more

First time using Flixbus. Tire blew on the way from LA to SF. Did they check the tires before the drive? It's 8:22am and have been stuck in this broken bus in side of freeway since 1am. They keep saying they're sending out another bus. Where is it? Bathroom is a mess at this point obviously without any toilet paper or soap. Far from anywhere to buy food or water. Where is the second bus? Are they just flat out lying that they sent one? Apparently we've been offered discounts on a future trip. Instead, we should be fully reimbursed and we should have been on another bus hours ago. Eventually this bus will run out of gas, we've been sitting here for so long and it's supposed to get up to 100 degrees out here. This is how the company treats its paying customers??? 8.5 hours later, they stick us on a random bus with the same poor driver who has to keep driving all day and night after dropping us off in SF. Another bus with a filthy bathroom and no toilet paper. Bus smells like cigarettes and there's gum stuck to my seat. The bus driver has not driven this other random bus before, so someone is showing him how it works in a rush before we take off. Sketch. read more