Jena Matthew's exceptional customer service experience she greeted us showed us around different options was very friendly and personable every store needs a Jena read more

Floor & Decor - Home Decor Near Me - Las Vegas, Nevada

If you want anything floor related (even for your pool) this is the place to go. They have seemingly everything and the best prices and selection I have seen in town. The store is HUGE and although there are a lot of workers, you have to hunt a bit to get someone who can actually help you. We have bought new flooring here multiple times and I love it. read more

Floor & Decor - Home Decor Near Me - Las Vegas, Nevada

This is our go to store for all tile/remodel needs. They have a great selection at a very affordable price. The store associate Jamie was super helpful and helped us select the right pieces. He even matched the grout colors for us and then reminded us of other tiny details we needed to buy for our bathroom remodel project. Pick up was effortless and the communication from store regarding our order was very good. read more

Floor & Decor - Home Decor Near Me - Las Vegas, Nevada

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We had a great experience working with Daniel on our flooring purchase. He explained all of the options for our LVP needs and we found the perfect floor for our new home. Daniel was extremely helpful, professional and we would definitely recommend you seek him out when you are shopping for flooring and tile. read more

Daniel's fantastic. He is so knowledgeable and gave us all the info we need. He also helped guide us in the right direction. Thank you !!!!

To Daniel, thank you very much for your service and assistance. We appreciate your honesty and expertise. Definitely coming back to look for you for our next project. read more

Daniel at this location was extremely helpful. Very kind and friendly! Made sure I had everything correct and in order :)

Ina assisted me with selecting the closest replacement tile and grout color that would "hide" my accident Very mind blowing how much the color of the grout makes things look She was very kind, I appreciate this because I am color blind and truly am lost when it comes to this stuff read more

Floor & Decor - Home Decor Near Me - Las Vegas, Nevada

Lots of options to choose from different price points. Got extras & what we didn't use, easy return

Came for flooring. They had a large selection and a really helpful knowledgeable staff.

Terrible service went in store in the evening and got a quote. Applied for the credit card and had to wait for the card info. They said I can order the next morning and pickup the items that were in stock which were vinyls. Other items would not be available until a month out which is fine. Next morning I placed my order online for pickup. Was not getting any confirmation ready for pickup. Called an associate and she was not helpful at all she said "What do you want me to do?" Shes acting like i demand they get my order ready i wanted to know if a portion of it would be available because the day before I couldve just walked out with it if i just placed it in person. My contractors and husband went in store and said it wasnt ready. They were not helpful either knowing that half my order was indeed available. I see a handful of the same complaints from others in here saying the same thing. I called again and the associate confirm the vinyls were in fact ready and I wont get emailed a pickup email because not ALL items are not ready. What kind of system is that?? She was more helpful than the first but also had an attitude that I obviously wasnt pleased that I wouldnt know this information when nothing indicated that. My contractors had to wait around for a n email and call that wasnt ever going to occur? Our work wouldve been done in a day if it wasnt for this. And the associates arent resourceful enough to find out any info for me including these female associates have an attitude on the phone ffs. I recommend going to TLC than here read more

This place is my Disneyland! Not only do they have such an incredible selection of materials, but their staff is so helpful as well. We were particularly lucky to run into Daniel who gave us great guidance on grout and Schluter for our bathroom remodel. This is an incredible one stop shop that should be part of every remodel project! read more

Daniel was amazing! He was kind, real with us, and helped us make crucial decisions for our new home. He has so much life experience and tips on construction and design. If you head over to this location please go see Daniel!!! read more

Cheers to Skylar for helping us with our purchase today. We love Floor & Decor for tile selection. Today while 3 of the staff all stood idle, inly Skylar took the initiative to help us check out. She was reprimanded by another employee; however, she was the only person moving the line forward. When we left we also saw her even assisting with a car getting loaded. Give the girl a raise ! Go girl ! read more

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I asked for help trying to match a.color of schluter trim they looked like they had it but when I asked what area I was overwhelmed so I asked another gentleman who all he said was if it's not there we don't have it and quickly ran back to the group of floor decore hang out and just kept walking not even the courtesy to stop to talk to me no issue I will go somewhere else next time they did greet me when I walked in though. I ended up finding it but I wanted to verify the color making sure it was close enough but I felt weird asking for more help being that the were busy in there own world so I just left read more

Floor & Decor - This is what I needed. - Home Decor Near Me - Las Vegas, Nevada

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Good job, Brandon! He's the informative and helpful attendant who made the whole process quick and easy. Check out was done in a flash. Great service. We needed new tiles for our floor, we looked around and this is the only place that has what's closest to it. They have all sorts of tiles from more affordable ones to the very high end. They are fully stocked so you don't have to wait for ages for your purchase to get picked up or delivered. Highly recommended to anyone who has flooring and other home improvement needs! read more

Floor & Decor - rows of different types of doors - Home Decor Near Me - Las Vegas, Nevada

Great service, very kind and understanding team specially Livy. I was not able to but some time due to being discontinued and could not finish my project without. Livy made it happen, thank you very much. I will be buying only here and will recommend. read more

This is always my first "go to" when looking for ideas and colors, no matter the room(s) being updated. Staff is welcoming when you walk through their doors & very knowledgeable. Highly recommend. read more

Large selection of tiles for your home- bathroom, living room, and kitchen, wood flooring, bamboo flooring, ceramic and porcelain floors (wood- looking). So many different kinds of examples on the wall. The difference in the "before" (the product to buy) and the examples on the walls is something to be mindful of, too. There were some design stations as well as slabs for your reference. Bathrooms in the back - it's very pretty, a lot of their tiles and materials were used. Smaller than the store at Cheyenne/Rainbow. read more

Floor & Decor - Parking lot - sunday - 1/29/23 - Home Decor Near Me - Las Vegas, Nevada

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This location was supposed to open today as I received an email and expected their grand opening on 11/28! I was turned away by a lady up front at the entrance stating that their store is not open due to not yet receiving a permit. There should have been a follow up email to indicate an update status on their grand opening, yet there was none sent. Their effort to promote and send a false notification to the public is unacceptable. I waited for their grand opening because this is the nearest location to my home and I was looking forward to their grand opening day! This review is based on their grand opening day. However, I would like to visit the store when they open. It appears to be a larger location from the rest in the valley. read more

Floor & Decor - Front (grand opening day taken 11/28, not even a grand opening) - Home Decor Near Me - Las Vegas, Nevada

Both Gary and designer Melissa Tase were wonderful! They both took time to patiently listen to our project needs and helped us select the perfect tile and accessories for our remodel project. We wouldn't hesitate to call upon their expertise in the future. read more

We went to the Rainbow location 3 times and didn't get much help. We ended up driving across town to the S Grand Canyon Drive location and What a huge difference! The store itself is well put together! The staff were super friendly, we got greeted on arrival. Many staff asked if we needed help. We ended up getting helped by GARY! He was excellent, he helped us match tiles and we ended up purchasing his recommended tiles. Love the service he gave us. Highly recommend him! read more

I recently went to the Floor Decor on Rainbow to check out tiles for up coming bathroom remodel I saw a particular faucet but they were out on the floor. Got home went online and saw they had the product available. I called a couple times and nobody ever picked up the phone so I could verify. I just ended up going to the Grand Canyon location and purchased the faucets. I called S. Grand Canyon today and I'm having the same issue, You call the phone number and nobody picks up the line. I don't understand what kind of service is this? I don't want to drive from Centennial to Summerlin to be told they have the same products in stock when it comes to tile! Why is it that no one wants to give customer service over the phone these days, customer service just stinks all around with most box stores unless you have that one person that takes pride in their job! read more

Noah the sales associate is FANTASTIC. Helped us with everything we needed for our bathroom remodel. Figured out how much we needs per sq feet and tallied it up for us. Also gave us advice on design read more

Worst experience ever here at this F&D location. So much so that I felt compelled to create a yelp account and leave a review. Cashiers with zero people skills, rude and cold from the moment you walk in to, the most incompetent team of "supervisors" I've ever had the displeasure of speaking to. Warehouse employees sitting around, doing absolutely nothing and when it is time for them to do their job they're nowhere to be found + the overhearing of bad-mouthing customers within earshot. Icing on the cake? MULTIPLE EMPLOYEES ARE SELLING BROKEN PRODUCT OUT THE BACKDOOR/UNDER THE TABLE TO PAD THEIR POCKETS!! It is absolutely disgusting. Expensive materials being purposely broken just to be sold to shady contractors and friends/family for obvious personal gain. Employees recklessly operating forklifts without a forklift certification around the warehouse floor. Employee food and drinks left on top of product and out in the open for everyone to see. It's just disgusting and a shock that there isn't an active investigation on this location. I will be filing a formal complaint with the BBB and other proper entities but not before I tell anyone who reads this to NEVER shop at this location. read more

Shower remodel. Can't decide? Not sure what's needed? After checking various places for ideas, advice, I ended up stopping at Floor & Decor in Henderson. There, I met LeAnn Fink, Design Consultant and I'm so grateful for her expertise and advice. LeAnn has an incredible eye for color, design and product knowledge. Without her I put, I would have chosen a mixture of finishes and color hues. I'm excited to see the finished result and will update this review. read more

Floor & Decor - Larger panel for shower walls and accent tile for wall design and floor. - Home Decor Near Me - Las Vegas, Nevada

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We are starting a bathroom remodel and set up an appointment for a consult to pick tile for a shower/floor combo. Melissa Tase helped and guided us through the store with great suggestions once she got a feel for our tastes. I will definitely request her guidance again when we re-do our other bathroom down the road. Highly recommended! read more

Tony and his team went above and beyond to help me when I lost my purse at this store. I'm so very grateful to these guys and gals. Thank you for being good people and restoring my faith in humanity. You all have good karma coming back to you. I'll be back here for all my flooring needs. read more

Pleasantly surprised with the level of service we received while shopping at Floor & Decor. Madison was amazing in helping us get the right price for backsplash, Tristan was a pro at matching the grout and providing recommendations and Anthony finished it up with amazing customer service. Very pleased with our experience!!! read more

We went in looking for bathroom vanity ideas and backsplash for our kitchen. Melissa was wonderful to work with. She was patient with our decision making and extremely helpful! We have our vanities decided and backsplash as well! Excited to get our items installed!! read more

Tristyn was the BEST! So knowledgeable, honest, and helpful!! Thank you, Tristyn! You're definitely our go-to expert! We appreciate all your help! read more

These were knowledgeable, kind, helpful and efficient. After a taxing week of getting new flooring and chaos in our house because of it, they were a breath of fresh air. A real person answered the phone, looked up exactly what I needed without transferring me around, and had the product waiting at the front door for me 30 minutes later. Class act! read more

Priscilla was an angel sent from heaven. My wife and I had no idea what we were doing. We were changing our back splash in the kitchen. She was marvelous explaining the materials we needed even helping match some colors awesome custom service. Fantastic attitude. Love this place! read more

This place is a disaster. I purchased a cart load of tile and changed the order to a contractor pick up at the register. When my contractor arrived he was told the order wasn't ready - even though the entire order was pulled and on the cart when I left the store. The next day the order still wasn't ready for my contractor. I called and was placed on never ending hold. I called back and asked for a manager and was left on never ending hold again. I called a third time and finally did speak to the manager who told me that they noticed some broken tiles in the boxes so instead of notifying me they just marked the order incomplete. I cancelled the order and went elsewhere. read more

Jaz was great to work with! The second time we came back she was helped by Priscilla, who was also super pleasant. We came first for porcelain tiles for one bathroom, then we came back to get cool accent tiles for our other bathroom and she was so patient with us while we walked through almost the whole store deciding what designs and colors we wanted. Then they both helped out with grout colors and calculated how much we would need for our projects, which we wouldn't have been able to know without them. Thanks for all the help! read more

Great, Great, GREAT service! I HUGE shout out to Dani! Great smile and VERY helpful. It is not everyday that you run across a young person that is so helpful and friendly! Just expressing my personal experience. This young woman will do BIG things with her life! read more

Viktor S and Efron G are amazing. Best customer service we've had during our year long remodel. Would recommend Floor and Decor to everyone!! read more

I was looking for a floor that went with my cabinets and counters that have been previously purchased. The customer service I experienced at Floor and Decor located on S. Grand Canyon Drive with Tanya was exceptional. Tanya guided and helped me select a tile that exceeded my expectations. She has a creative eye, pays attention to detail, and certainly keeps up with the latest trends. I can't be happier. Thank you, Tanya, for your diligence and customer service. I needed your help, and you were there. I appreciate you! read more

Eddie K in the design center was the perfect person to help with our project. He really understood what we were looking for so picking the right tile was easy. I'd still be in the store lost and crying if Eddie didn't help me. The last tile he showed me was the one. Our kitchen looks amazing thanks to Eddie's help. Now we're looking forward to our next project that he can help us with! You need help with tile, see Eddie K. read more

The associate Prissila provided me a lots of help and she is so patient. I highly recommend to ask for her when you go to store. By the way, the managers at store was awesome too. read more