since one of their employees are gone. I had them come and look at my floor that was supposed to be…read moreparented that was repaired already less than a year ago. things have completely changed with the company and their response time was incredibly fast. they saw the damage to my floor and replaced the entire house. with a different brand. if I knew how to remove a bad review I would but I figured putting a good one up is just as good

Be careful. The customer, unfortunately, has to do the job foreman/project manager's job of…read morechecking behind every nuance of the job, to ensure he is getting what was promised. Details: Full home two-level hardwood floor re-sanding/staining/polyurethane sealing ("3 coats"). A 15k job; 7-figure value home. So, (should be always, but) extra attention to make sure all is right? No, unfortunately. Step 1: all shoe molding comes out (to be replaced new after floor work done) Step 2: floors sanded, stained, 3 polyurethane coats Step 3: new stained shoe molding installed **LAST: project manager/job foreman inspect finished project before getting payment? NOPE. PROBLEMS (x3): I followed project progress, and noted the stair-work was a day behind the rest of the floors. No worries: but I'll check stairs especially well at the end. We are told the project is done and we can walk on floors. Timing seems "too soon," and I am suspicious as to whether they put 3 poly coats on stairs. (1) I immediately notice the polyurethane coating was lacking on the two sets of stairs. Casual inspection made readily apparent that the clear coat was thinner than on the floors elsewhere. I contact owner Josh, who reiterated that he was told 3 coats were there. Josh added that "the lighting" can affect the appearance." I invited him to "re"-assess himself. He *does* offer immediately to have them put on another coat. They do this days later. (2) Then, after work done, and payment given, I inspected home with realtor. We saw several areas of uneven sheen and thickness throughout the main floor the polyurethane thickness. There appeared to be thicker areas of application, and thinner layers applied elsewhere. We reach out again, and were told that these were "uneven drying" issues. He agrees to re-apply on the main level, and they *do* follow-through. (3) Thereafter, I inspect the entire project again, and note improvement on the above two issues. I do note, *very frustratingly,* a ~24" span of a curved short wall where shoe molding was replaced. Instead of using a curved piece of shoe-molding (as had been there before), IT WAS SHODDILY REPLACED WITH TWO *STRAIGHT* PIECES of shoe-molding (see photo), with the expected gaps between the straight molding and the curved wall readily apparent. I texted owner Josh on this 3rd issue, and asked for correction and explanation. Josh would not give an explanation. Only, "we will fix it." Josh told me that I "need to talk to Patrick about when he's doing molding. What? So the company OWNER is telling the customer to coordinate the corrective work of his employees? Uh, okay. Well, "Patrick" did fix it, in the end. My realtor (who had referred them) probably gave the company heat about future referrals. So it *is* now fixed. But here are my problems with Floor Gurus: (A) when the employee was removing shoe molding, he ought to have noted the short curved wall, and SAVED the shoe molding for reuse there, OR discussed issue with job foreman for instruction, not be on "auto-pilot." Doing so would have saved the work of having to soak the wood in order to mold the piece well, etc. (B) with our two notable prior problems, the job foreman/project manager/owner should have had us "dead center" on his radar to "re"-inspect the project to insure no further mishaps. This clearly did not occur. This is top-level customer care that one ought to expect on any project, but especially for a 15k project in a 7-figure home. (C) Beyond that, the project manager or owner (Josh) should have (a) run through the home FIRST to see issues (like curved shoe molding) and instructed workman to save that piece, if apropos. These matters ought to be things they've run into before (work smarter, not harder?) AND, (b) personally inspected the job AFTERWARDS so that HE (not me and my realtor) catches the issues that arise. THEN they are managed BEFORE we note it. This clearly was NOT done. (D) When I brought this last issue up with the owner, Josh, I asked for an explanation, and expected him to validate our issues, *OWN* his mess up, and then *LEARN* from the experience, to improve his own business/employer's business. Were I him, I would have stated, "you're right on all points. We will get it all right for you, and furthermore, thank you for sharing these details with me. I will meet with the demolition (shoe molding removal) team and re-educate them on the matter. And I will be more thorough on confirming that our work in the end is of the highest standard, " or the like. Instead, Josh was defensive, and clearly did not like being called out on the issues. That's a shame for the business and potential future clients. In the end, the work is good after the corrections, but perhaps not worth going through these issues. We are selling our home, and these delays do delay the time we can put the home on the market. It was not simply an "inconvenience."

Excellent service and installers were great. They did vinyl flooring and we love it. They needed to…read morereturn to add more flooring and did an excellent job blending it with existing flooring. Will use them again soon.

We needed new carpet in the master bedroom. Payton was very accommodating, patient, and helpful…read more The installers were efficient. We are very pleased with how the room turned out, especially with a brighter paint color. Would definitely recommend.

Great customer services and installers as well. Special thank you to Taylor for all of his hard…read morework.

Jamie and his crew are FANTASTIC! Not only was he up front and honest about what would work best…read morewith our floors, they are quick, HONEST hardworking and truly want to help you prolong your hardwood floors. They also took the time to make sure we knew how to take care of them and told us what products work best. Could not recommend ENOUGH! GREAT PEOPLE GREAT COMPANY! And our 15+ year old hardwood with plenty of wear and tear look amazing!

I cannot think of one negative thing about our experience with Jamie, Valerie, and Braden. From the…read morefirst phone call to the end result, they were nothing but courteous and kind. They stuck to the schedule they committed to, quoted us a fair price, and blew us away with the end product. Communication along the way was better than I could have hoped for. We had this job completed while out of town and the daily pictures were above and beyond. If you're looking for good, quality, people that are masters of their craft, look no further. They will be the only people we recommend for hardwood work, and while I hope to not need their services for a long time, they will be the first and only call that I make!

Hardwood Flooring LLC, A wood flooring contract company that I cannot say enough good things about!…read more Our home is new and our stairs were damaged during the move in process and Cameron and his team came out, addressed our issues and provided us an awesome solution and our floors look great once again! Cameron is not only very professional, customer service driven and he and his team are highly reliable. I'm really happy with our floors and this company!!

Excellent flooring company. Has been in the Greenville area for many years with employees that…read moreunderstand the importance of satisfied customers. Gregg knows the carpet and flooring business and is professional, courteous, accommodating and honest. Installers were experienced, efficient and respectful of our home. If you have flooring needs and want quality product and installation, look no further. We have no hesitation in recommending Lake Forest Flooring.

The staff at Lake Forest Flooring exceeded my expectations in every way. Their pricing was better,…read moretheir scheduling was on time even when I added to my original order. We purchased carpet and hardwoods. The hardwoods looked so good and were done so well, I added an additional room to my order. Maye-Webb was tremendously helpful. Thanks for everything, we love our new flooring.

JL Enterprise installed the cabinets in our kitchen a few years ago so when we wanted to upgrade…read moreour pantry it was an easy choice to contact them. I worked with Schlayn on the design, pricing and timing. I worked with Dustin on the install. They were both always responsive and professional. I am happy to recommend them!

One star is too much for this "business". After spending time picking out cabinets and looking at…read morecounter tops for two bathrooms we were informed that they were just too busy to mess with such a small order. Seriously messed up operation.

These are the best people i have ever worked with! they got in did the job cleaned every thing up…read morebefore they left and you will never find a better price. i will keep their number and when people see my house , i know they will be calling them. I cant really tell you how good they are , you would have to see to believe. Thank you guys so much

Excellent quality. Very responsive. We had them replace some drywall and paint as well as hang some…read moreshelves in our garage. I would not hesitate to use them for any of our future needs!