My service with them was a few years ago. We had them replace our kitchen floor that was tile. At the time I told them the subfloor should be replaced as it is not level which caused the tiles to crack. They explained they have a way of leveling the floor, when I asked if they would use self leveling compound the answer was yes. When they installed the floor of course they did not use that. Instead, they just used some compound where the subfloor was not level. As a result, the laminate floor cracked immediately. After spending about 2 months with corporate they agreed to rip up the floor and install a new subfloor (which I paid for, because I wanted it done to begin with) and put down a new floor. The new floor was not perfect, but it was acceptable. Then the floor started to break, after the warranty. I called and stated I knew the warranty was over and would pay to fix the bad parts. I sent them pictures. The manager called me back and said they wanted no part of fixing it. The bad boards could not just be ripped up and new ones put down, I would need a whole new floor again! I am writing today because this is a new one, see attached picture, this happens all the time to their floor. The laminate floor just breaks because it is cheaply made, and they have no clue how to level a floor before putting it down. Save your money, find a nice tile from Home Depot and have them recommend a vendor to install it for you. I will be replacing my kitchen floor a 3rd time because of them. read more

RiteRug Flooring - Typical seam coming up. - Flooring Near Me

We moved to the Greenville area and were very excited to buy our home. The first item to upgrade was the old flooring. We spoke to salesman Jim Schlenker who is a nice enough guy but always seems too busy to really focus. We chose Riterug to install the upstairs luxury vinyl plank $$$, our new hardwood stair treads $$ and half of the downstairs with new solid oak wood flooring $$$$. In total about 2000 sq ft of flooring. A big job with a big cost. We have never bought flooring before so please read on to see the mistakes we made and hopefully learn a few things to look for. Lesson 1: NO break on price. Shop around! Our bad. Lesson 2: They said we had to purchase a $70 box of special screws?! WTF don't you guys supply these with the install? Lesson 3 Speed is not your friend!: They started upstairs and were fast! Too fast apparently. In one day they removed the old carpet, prepped and installed most of the vinyl flooring. Why is this bad you say? Moving that fast does not give anyone time to thoroughly inspect the underflooring. This resulted in some squeaky areas and a dip in our hallway that makes a hollow knocking sound every time you go upstairs! Lesson - It should be one day to remove and prep with no install until a good thorough walkthrough can be done before final flooring is put down. I will say they did put some floor float down in some areas but missed the big main one that created our dip. Lesson 4 The details: The doorway threshold molding does not fit/loose and the stairway top molding was never finished. Lesson 5 Don't pay (all) until the job is complete: Riterug policy is to pay up front. Acceptable if they stand by their word to make you a happy customer and complete the job. Lesson 6 Don't believe the warranty: We have asked them repeatedly to come and fix the issue but they have not. They have sent two guys out to look at it and they both said the same thing "they need to discuss with their supervisor" which now I know means we aint gonna fix it. The good. When they show up they are fast. They are clean. They are nice. read more

Recently had flooring done working with Jim Schlenker. His knowledge of the business and his customer contact skills are the best. His crew arrived on time, did a professional job, cleaned up thoroughly all in a timely manner. Can't ask for more than that. I would highly recommend RugRite for your flooring needs and to contact Jim Schlenker at (864) 293-0538. read more

They don't get any stars from me! If you're considering trying this company, DON'T! you will be disappointed. As I read alot of the reviews, the people are satisfied with the work, maybe because alot of the customers had carpet installed, guess you can really go wrong with that. I had plank flooring put down. The worst experience EVER. They had to come out to my home 3 times!!! And it's still shitty. They first came out August 2024, they didn't complete my flooring until January 2025. They just could not deliver as expected. I don't know where they hired the men because their work is very incompetent! 1. When they came out in August, they pulled up all the carpet, cool! They didn't level my floor, they just thought it was a bright idea to lay the wood floor as it without doing any prep work. The floor was no leveled which caused the snap wood not to be fitted smoothly or flat. They broke my fireplace glass. Glass was every f'n where. I know accidents happen but these are supposed to be professional top notch men! It took them until January to replace it and have someone come and install. They didn't have anyone who specialized in fireplaces. They sent a man who knew shit about it. 2. So they had to take up the whole flooring because they didn't ​level it the first time, and I had a crack in my floor they thought it was brilliant to lay floor and not fix it first. So, they came out and poured concrete. They had concrete everywhere. All on my fresh painted baseboards, on my patio, my wall. HORRIBLE! They came back the next day after concrete dried. They laid the floor again. They ran out of material when they got to my hallway and laundry room. Like wtf!!! They had the measurements! They said the person ordered the material, guess the company sent two different style numbers!? So the other boxes didn't fit to what they had started putting down. So they had to order all new material! It took a month or longer for that shipment to come in. Now we're cutting into the hoildays. 3. Material finally arrived. It's late November. They had to take up all that flooring AGAIN. I have some big heavy furniture. It was such a inconveniences to have yo keep moving furniture around. Ohh I forgot to mention. My first sign I missed the red flag. They charged my account twice! It was reimbursement but still, it's the fact how did you charge twice. It was a long hot mess. So I felt this review was necessary to put out there to be mindful if you want to go with this company. DON'T! Shout out to Larry who wasn't my sales guy, he was phenomenal with helping him be connected with who i needed to speak with because the contact persons I had wasn't returning my calls for weeks. My sales lady was whack! Good luck! read more

Jim Schlenker was fabulous to work with! He took time to talk me through the differences in carpets and help me figure out the best one for our needs. He worked with our schedules to do not only the quote but the installation. The crew worked extremely hard to remove our old carpet as well as install our new carpet in one day which was two floors of carpet. When they left, they did such a great job of cleaning up that you would have never known they were there. I would definitely recommend them to anyone looking for flooring needs! read more

Rite Rug was hired by my Landlord to install carpet in my apartment on a Monday at 9:00am. The job was booked approximately 2-3 weeks prior and carpet selected, and I had taken off work to be home for the install. I am a busy healthcare professional and this arrangement ahead of time required a lot of advanced planning and a request off work that required coverage. On install day at 9:30am no one showed, no one called, especially the sales rep. I texted the sales rep then she called me back and told me - the carpet was missing from the warehouse and the installers left to go service other customers. Now, I like to consider myself a reasonable guy, I can handle mistakes, goofs, lateness, attitude, even poor quality because that's just life especially with contractors - but this, was a defcon 3 level event considering the amount of preparation that went into getting ready for this day. Naturally, for a carpet install, I had spent the entire day before emptying two bedrooms and a large storage closet of their furniture and contents into my living room, dining room, hallway and kitchen which is where they sat as this call came in to inform me that the carpet was - missing - and the job was not going to be completed. While I told the sales rep to get the installers back to the warehouse to get another color carpet, this was apparently an act of God that would not occur because our Landlord had to bless a new carpet color and Rite Rug has such limited installation staff, the soonest they were able to re-book my installation (after finding my carpet) was WEDNESDAY. Yep, you read that right - Wednesday and yes, you're putting this together correctly in your head. *Yes, Rite Rug expected me to just live in my apartment with everything in the way it was (photos in this review).* No big deal to Rite Rug, sucker that I am. So I dragged my mattress back into my bedroom and slept on the floor (deconstruction of my bed takes @two hours) like a freshman college student. Here's the issue with this - I'm a Nurse/clinical instructor for patients leaving hospitals and on-call to discharge folks out. My 2nd bedroom is my office. My home is my base and Monday of the carpet install was supposed to go as planned so I could move everything back right after the install and get my operations back up and running. Because Rite Rug could not complete the simple basic business task of double checking that they had my carpet ready for the install the day prior - you know - like their ONE JOB, I had to live with my apartment turned upside down for a week. I was not able to get anything moved back till the following weekend because I worked the rest of the week, and I pretty much work 10 hour days. Naturally, I was furious. I asked my Landlord for a week's rent credit to compensate me for this debacle, they refused (and why would they, they didn't do anything, technically). So, I asked the sales rep for the money back through them, and nothing. All I got was an offer for the installers to move my heavier items back (which is only 6 items) into the bedrooms after the install. That was a 15 minute task involving a mirror, a bed post, a door, a bookshelf, a free weight set and two water jugs (and in fairness of that, I actually only asked for 4 days of rent credit - $187). So this business, which disrupted my life, the life of a healthcare worker, for an entire week for a mistake of epic proportions could not even bring themselves to cut their bill down $187 to compensate me for living with my apartment in complete disarray and having to sleep on the floor without a bed for a week. I find their lack of sensitivity to the entire situation unconscionable. Oh, wait - the sales rep did text me an apology that Monday, I don't want to leave this out - "so sorry for the issues this morning." Rite Rug - SHAME on you for not having the decency to admit when you were wrong, not making things right, and not being able to act with honor. (Pictures featured are what my apt looked like Monday - Wednesday afternoon, after Wednesday the items mentioned above were moved out but everything else stayed until Saturday, the next day I had off where I could devote to the move back to the bedrooms). Momma taught me to always try and say something nice, so I will - the actual install was done well - not a flaw. THAT is their earned star. read more

See all

A couple of weeks ago I had Rite Rug remove carpet and install LVP flooring on the upper level of my recently purchased home. I worked with Jim Schlenker through the process. I changed my mind several times, wavering back and forth on whether to install new carpet or LVP. I was sure they would not be able to accommodate my last minute selection change, but Jim made it happen! He was extremely patient, helpful in explaining the different options in materials, and he delivered on the exact time frame promised. I received the highest level of care and professional service in my purchase and I will definitely look to Rite Rug and Jim with any future flooring projects. read more

This company is not reliable. I have been trying to get someone to come to my house to fix the flooring since April 15, 2021. It is currently June 21, 2021, and I have yet to get someone to show up. I was told the first time that they forgot to write down my appointment. I completely understand that mistakes happen. Then I rescheduled and had to wait several more weeks for an appointment. I stayed home waiting on someone to show up and no one ever did. This is very unprofessional. I currently have a new house with gaps in the flooring and fireplace trimming that was barely put together. I would not recommend this company to anyone. I highly recommend researching any subcontractors before hand. read more

Worst customer service. Walked in, no one greeted me. I could hear two employees talking about their vacation. Another 2 were helping another customer, but didn't take the time to even ask if I needed any help or let me know that someone would be with me shortly. Nothing. One employee stared at me as I walked out. My money and business will go elsewhere. read more

One star only because I can't give zero stars. The absolute worst customer service possible. Do not waste your money with this company. We tried for basically two years to reach a resolution with an obvious installation error and defective product from the manufacturer but we were never told anything. I have a box of replacement flooring sitting in my garage that I guess I am supposed to install myself. I don't know how they remain in business if this is the service that they provide to everyone. read more

As another reviewer mentioned, rite rug installed our flooring in our Ryan home. They are awful. The tile was never properly cleaned and grouts stains are all over the flooring. Our carpet is wrinkling and popping up in multiple rooms. Since our Ryan warranty has expired, we have to pay now for any corrections. The customer service is rude and they obviously have no desire to fix issues. Please never use them for your flooring. read more

I was forced to use this company through Ryan Homes when building a new home. Their products are garbage, even after spending $4000 in upgrades. The carpet was so worn after 3 months it looked like it was there for 10 years and their suggestion was to vacuum more. It's only me, my wife, and 2 kids under 5 in the house. The wood flooring is chipping all over the place and the glue is releasing in about a dozen more. For the ridiculous amount of money we spent, they gave us absolute crap in both product and service. Go elsewhere and be happier. read more

Rite Rug has been serving my company's flooring needs for years now. Their level of service and competitive pricing is by far and away better than any flooring company I have used in the past. If you need a new floor covering, be sure to look up my local Rite Rug sales representative, Scott Thomas. He is timely, extremely professional, and very helpful with my clients when selecting a new floor. read more