The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

I would not recommend this company…read more I chose them because the scope I discussed with the account manager included replacing my flooring and installing a new vanity I had already purchased. I verbally confirmed that scope with the account manager and paid an invoice that included a line item for that portion of the work. Despite that, the installer arrived without all of the necessary materials and informed me he was not comfortable installing the vanity. To be clear, I have no issue with the installer declining work he wasn't comfortable performing. What I do have an issue with is being told afterward that vanity installation was never included, despite it being discussed with the account manager and being a major reason I selected this company over other bids. The installer himself encouraged me to request a refund for that portion of the project, but the company only provided a partial refund ($180). As a result, I am left with an unfinished project, a sink currently being held up by a 2x4, and the need to hire a second contractor to complete the work. What should have been a straightforward bathroom update has turned into a major headache. By the time the project is finally finished, I will have spent significantly more than the original quote, despite choosing this company because I believed they would handle the full scope of work from start to finish.

Cannot praise the team at Custom Flooring Specialists enough! Ari came out and talked us through…read moreall our carpet and tile needs, we went into their store and worked with their sales team to pick out materials, and Michelle was so communicative with us, once we accepted the quote, immediately got us on the books super fast. The actual team who installed the carpet was awesome, Riley was great to work with when installing our new baseboards, Luis did an excellent job on our bathroom tile, and Roger went above and beyond to make sure everything went smoothly. Truly you can tell these folks care about your project and their quality of work. Incredibly impressed with everyone involved. Will definitely be using them again when we change the rest of our flooring in our home. And would absolutely recommend them to anyone along the way!

Everyone at Custom Flooring was great to work with and the end result was just what we were looking…read morefor. Michelle is great, very easy to work with as well as her entire team. Thanks!

I just had over 1200 sq ft of flooring refinished and another 310 sq ft newly installed and…read morefinished. Leticia handles the setting up of the project, payment, etc. I found her to always be gracious responsible and responsive. Thank you Leticia! Project was going off without a hitch when in the last room, one of their machines had a problem. This was unforeseeable and could happen to anyone of us. This malfunction caused a slight unevenness in the sanding of the floor. Cristiano, the owner, came to look at it and without hesitation, owned up to this and stated that this would be immediately fixed, which it was. The entire floor was re-sanded, sealed and 3 coats of poly were then applied. The job looks great and I award these guys five stars for the outcome of the project, their professionalism for matching the color of new floor to the preexisting floor and huge kudos for their integrity and honesty. They stood by their work and made sure all was handled efficiently and professionally. Thank you Cristiano!

We are so happy for hiring Express Hardwood & Flooring to sand our hardwood kitchen floor and to…read morechange some damage wood boards in our living room because they made a great and neat job. Fernando who we contacted for the job was very helpful coordinating everything , Roger did the sanding which looks so pretty after taking all the precautions to avoid the dust coming out of the kitchen and Kevin Santos, the wood installer was super nice and did an amazing job removing the damage boards and installing new ones! Congratulations to the best team! I would highly recommend this company !!

This is a follow-up to previous entries regarding the deteriorating (extra expensive) carpet I got…read morein November 2025. After connecting with Simply Floors early 2026 because of the shredding carpet and after a couple of inspections and coordination with the manufacturer of the carpet, I now have the replacement installed (June 1, 2026). The installation was a good process this time and the carpet will most likely hold up very well. Good installation, done within a reasonable time frame and confirmation of details beforehand was achieved. Would have given 5 stars if this was how it went in the beginning. Although I wouldn't recommend one company over another, I would recommend solid communication with all involved, especially with the install crew and company together so everyone is on the same page from the beginning and not just futile lip service. Follow-up inquiries are also important. Would I work with this company again---probably, since they came through with corrections.

Simply Floors was simply, the BEST! Kevin was great to work with. They were quick, professional and…read moremy hardwoods and new carpet look perfect. Thanks ro everyone at Simply Floors

Hector's Home Interior LLC did two tile projects of 5-Star quality for me last week. Legacy Ridge…read moreneighbors I can whole-heartedly recommend Hector! The quote was reasonable, he took care of my carpet and hard-wood floors, and he arrived promptly every day. My front-entry tiles look brand new (but they're not); he replaced the existing grout with a new product that has it looking bright and clean. See for yourself what a sterling job he did on my new bathroom floor tiles (see photo). What you can't see is the fact that he replaced the silicone along the walls and did baseboard repairs. The bathroom wasn't this good-looking when I first moved into my home 19 years ago!

Hector responded very quickly to my request for a quote on a shower remodel and was always on time…read moreevery day. I decided to go with Hector after meeting with him. He allowed me to choose and purchase all the materials needed for the project and gave some guidance as well. He did all the right things a professional should do by taping down paper on the floors for protection, draping the tub, adjacent bedroom and cleaning up at the end of the job. Hector was able to recommend plumber and glass contractors that he has worked with. The quality of Hector's workmanship was top notch. Highly recommend!

I really wanted to be able to give this family-run business five stars, but I have been frustrated…read morefrom early on. Communication is so important through home renovations and their communication (mostly with-in the office) was horrible! They were quick to respond initially, then they sent the invoice for the down payment and once it was paid, communication was very rough. In addition, while the installers were very nice, they were messy. They didn't do anything to protect my floors from their shoes or equipment. They used my brand new glass top stove as a workstation; a place to set their tools and the counter glue, until I noticed (thankfully) and asked them to NOT to put their stuff on it. Also, they didn't send enough guys to get the slab safely up my stairs (although they were aware of my entryway situation from pictures I sent, as well as picture from the guy who came to make the template). The lack of muscle also became an issue when they placed the slab, crushing a corner of my wall that then needed to be repaired. Several more guys came after the counter was inside and in place. They were too late to be helpful, but all took turns in my bathroom (totally don't mind people using my bathroom usually, that's why it is there), but the toilet was covered in grown-man pee and so I also got to clean that up once they were gone. So gross. Another issue that arose during install, they installed large thick supports on one end rather than a temporary support as discussed, where I was having a shelf built in. The owner was here and we discussed the damage and the supports. He did apologize about this miscommunication regarding the supports and offered to come cut them if they made shelf install too difficult. He also said they would deduct the cost of repairs for the corner, however, they didn't reach out to my contractor about this or deduct anything. My contractor built around the supports and repaired my wall. While the owner was here, I asked him when I would be able to stand on my countertops to decorate above my cabinets and Anthony told me that at no point should I stand on my countertops or they might crack. This should have been information provided to me (without me having to ask), just as information on how to care for quartz countertops. Thankfully Anthony was there when I asked that question about standing on them, because once he left I tried to ask some questions about cleaning them, but the two guys that remained had a little trouble communicating and only tried to show me a cleaner they use. They could not tell me if the cleaners that I have are OK and did not explain anything about how heat would affect them. It would've been nice to have some information on how to care for them. I had to get information from friends and family that had recently had quartz installed. Their installers had gone over care details with them, which just makes sense and should be standard practice. In the days following installation, I emailed the office to ask if they would be charging my original payment or sending me a new invoice to pay with a different card. I asked them to not charge the original payment and to give me an opportunity to change the way I paid for the remaining balance. I also mentioned the damage again. I never heard back from them (to this day, a month later). I did a follow up email a few days afterwards and never heard back regarding that one either. I thought perhaps the delay in sending out an invoice had to do with my wall repair cost, but there was no communication about this. I did not receive an email with an invoice until weeks after install, when I was three days past due. It mentioned that I would be charged late fees and legal cost if not paid immediately. It also claimed that they had contacted me in a previous email and that this was not their first attempt to get paid. I went back and searched my emails and I had not received any invoice or correspondence since before the work was done (down payment) and that one had been paid. Not only had they not responded to my two emails, or contacted me in regards to the damages, but they were also threatening me with additional costs for not paying a bill that was never sent. I immediately paid the full amount (though it did not have any adjustments for damages), because I am not one who likes having late fees; I don't have extra money laying around for that. However, I am very disappointed with their poor communication and did not feel as if I was a valued customer at any point during the process. I did inform my contractor of all the above issues, as he had referred me to them after using them once before. My contractor will definitely reconsider referring them in the future. I am happy with my countertops and the installation, but I think I could have found that, plus some better communication if I had gone elsewhere.

Sorry, I wanted to like them. Communication was terrible, paid a ton of money for something we have…read moreto hire someone else to come out and fix. We sent images of what we wanted out of the slab and where, and when it was delivered it was not what we specified. The installers showed up 3 hours early, took over the entire house, it was like the place was on fire, running in and out of the door, slamming tools all over the floors, pounding on the newly refinished cabinets, cutting holes in walls... We called and asked if we could get it fixed and the reply was 'No'. His staff wouldn't call us back anymore. Oh well, it was an expensive lesson, we were trying to help a small business but it didn't work.

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Excellent job. They came out right away to provide a quote and once contracted, came out on time…read moreand did the full installation. Pricing was competitive and I definitely will be using their services again in the future.

Jeff and his team did an amazing job pulling out carpet on our second floor, installing new…read morehardwood and sanding and matching the existing wood on the first floor. The work was done on time and on budget. I'm not an easy customer but Jeff was able to manage my expectations expertly. They are honest and hard working and I know Jeff has a personal high standard so if it isn't right he will make it right. Very happy with our choice of flooring contractor.

Jeff was professional in every way. We were having a hard time finding the right flooring for our…read morehome and were ready to just wait until after Covid due to supplier issues. But Jeff found exactly what we needed. He then proceeded to install the flooring within the schedule we needed prior to our furniture arriving from our old home. It was a complex install, with many transitions, stairway issues, etc. It looks amazing! You can tell a professional install by the small things like corners, transitions, vents, etc. And it is seamless! I would recommend Jeff and his team for any wood flooring project.