Very disappointed with this company. Since beginning. Not only did the unit cost too much but the first meeting to install it they didnt show up. Then they showed up with out a call and i had to get someone to goto my house. it didnt work correctly had to have them come back. Then it stopped working again 6 months later. Had to pay a service call. Now it is 42 degrees in my house. They say i have to pay another service call. Argued with me about the day they would come out. Cost extra to come the day , or next day.($40) difference. My real payments havent even started yet. i had to call , and call and call to get them to take money ahead of time. so i gave up on paying ahead it was soo hard to do. If i can contact a lawyer on this i will. My advice Do not use this company! read more

This is the worst company I have ever dealt with. I had a hot water tank replaced and the plumber didn't attach the vent. We could have died from carbon monoxide poisoning. The only reason we caught it was the hot water tank didn't pass inspection. We had to have another company come out to tell us what was wrong with the installation and why it didn't pass inspection. Airco does not know what they are doing. read more

I like the way you make appointment online.It makes process much faster.

The Air Control Team is always prompt, thoughtful and extremely concerned about safety and thoroughness. I highly recommend them to NWA households for efficient and cost-controlled service! They NEVER try to "upsell" any of our family users (5 homes) unlike many other local services. Call Air Control and join the Tommy Club! read more

I will not use them again. Got the wrong diagnosis in a winter tune up. And ended up paying $500 for warranty work. And went without heat for a week cause of it. read more

I called and had Chris come give me a estimate for new air n furnace for a rental property I have he saved me like 600 dollars for a complete system very good job that his crew did for me I will b using this company again very professional read more

My home is about 43 years old, has original a/c unit. It's a HeatWave, the company went out of business years ago. Nevertheless the unit was working fine when I shut it down last fall. This year, no go. Air Control, I've heard, is not afraid of working on older units. They sent out Dave P., who quickly found problem and had us cool right away. Minor problem, but Dave did point out, with old units sooner or later something will break that's too expensive to fix. When that happens, I'll definitely be calling Air Control about a new unit. Thanks, Dave and Air Control!! read more

The Mangement of the company has changed since some of the negative reviews were posted. I ordered a total HVAC system from them. Peyton, the installer, made sure that I understood how everything worked before he left. He and his helper wore masks the whole time that they were in my house. I was also entitled for rebates since I installed an energy efficient system. Chuck Lewis, the General Manager, filled out all the forms for me and brought them to my house for my signature. Now, that's Service. I did get rebates from Lennox, Swepco, and Black Hills. We totally love the new system as our house no longer has cold spots. I will use Air Control for maintenance. Marian B. read more

They were bought out some years back and have been terrible ever since. I used them for many years before they sold . the person who came to sell me an air filter knew nothing about the product and was not interested in fixing my problem. I have 2 trane heat pumps purchased from them before business changed hands. each one I have dealt with on phone has been rude read more

Beware...one of the service guys went up into my attic to do a repair on my AC switch and stepped on and broke the AC condensation pipe. Never mentioned it to me that he did it or even heard a crack. A few months later, the water accumulated in my attic from the leaking pipe and my ceiling fell out with insulation, drywall, water everywhere. Could have killed me! Leaked so long the walls also had to be replaced due to mold. They won't take responsibility even though I have the pipe with the guys footprint on it! I'm out the cost of repairing the pipe and insurance $1,000 deductible PLUS my homeowners insurance went up $800 a year! Don't use them, ever! read more

I purchased a Trane package unit from Air Control in 2011. The first issue I had was every time we get freezing rain or more than a dusting of snow the fan freezes up and quits turning. I then have to set the thermostat to emergency heat and wait for the temperature outside to get warm enough to melt the snow or ice from the fan. The next problem is that it is now giving off a funky smell. I am told this is called "dirty sock syndrome" and is common with these units. The first service man said he had cleaned the coil and sprayed it with something and he hoped that would help, but he didn't think it would. He charged me $217. Within a few days, the smell came back. Service man #2 sprayed more stuff, but admitted that there was not much they could do to fix the problem. He said Trane would furnish a new coil and Air Control would charge $600 labor to install it. I think Air Control should have been up front with me when I called and told me I would be wasting my money for a service call as they couldn't fix it. I have found it is not hard to stop a Trane! read more

Don't waste your time. Used to be good when the father worked on but now that younger generation has taken over a lot of the service work. Rude hateful and lies to you about repairs. One guy wrote f u on my receipt when I questioned him. read more

Bam! Less than 3hours from the time I called and my AC is working perfectly again, Thank You Jason! It's hot this summer, stay hydrated!! This will be the only place I call for my HVAC needs. Thanks Air Control - Springdale, Arkansas read more

They installed the furnace in my new house. 18 months later the coil for the Central Air had a leak. It was not Air Controls fault, Lennox is just a greedy manufacturer and puts cheap coils in their new units. Air Control finally replaced it for me after some prodding but did a crappy job and in July it had leaked all the freon again. Thank god Air Controls ability to hire a few experienced service techs besides the worthless Millennials we all must choose from. Patrick came here on a Sunday evening and reinstalled the coil and refilled the freon. Patrick alone redeemed your reputation Air Control. read more

I called to make an appointment on Wednesday and they said they could schedule service for Friday to have my AC unit worked on. The gentleman I spoke with gave me a lengthy description of what steps would be taken to find out what might be wrong with my AC. He stated that they would have a tech out between 8-12 on Friday. I called around 11:20am today to see when the tech might arrive. A very rude woman told me they had no record of my calling and making an appointment. I have my call record which shows I made the call to the same # she answered on Wednesday. Be sure to take down the name of the person you talk to there if you schedule work with them. They obviously can't keep track of appointments and their customer service is deplorable. I will never do business with them in the future. read more

Scheduled their annual tune-up special and they had our downstairs & upstairs vastly improved in about 30 minutes. Technician took time to make a courtesy call when he was running behind. Appreciate the service! read more

This business is the poorest air conditioning service business in Northwest Arkansas. They act like their customers have nothing to do but wait around for them to show up, and then they don't come out at all when they are scheduled. This company cost me a lot of money by waiting too long to repair my New air conditioner. They ended up having to replace it. It was under warranty, bug the installation of the new one was over 1200. I paid all of that, but then they refused to honor the original 75 dollar coupon that I had initially given them for the check up. There are many other excellent companies to choose from. I was without air last year for 3 of the hottest weeks in the year. read more

Ron from Air Control came out to our house to give us an estimate for a new downstairs hvac system. He was the third of the quotes that had been given to us. Ron did an inspection and gave us the best and fairest quote of all the companies who came out to the house. He gave us exactly what he said they would and their techs were professional and helpful. When my upstairs unit goes bad- Air Control will be the one I call. read more