Review of Empire Today / Luna Carpet Services:…read more I originally booked with Empire Today, but they told me they were too busy and passed my project off to their "sister company," Luna, without much explanation. I went along with it, and we scheduled carpet replacement for our staircase -- about 26 steps total. They told me the job would be done in three stages: one day for installation, one for binding, and one for a final check. No specific time slot was given, and instead, I was woken up at 7:00 AM by a call from the installer saying he was already in my driveway. He came in, did only six of the 26 stairs, then abruptly said he was finished and left -- leaving a large, uncut piece of carpet on the bottom floor. When I moved the carpet, I discovered a hole in the floor that had been covered up. I immediately tried to contact Luna, but was told I'd have to wait "24 business hours" -- which somehow means three days -- to get any response. No one answers their phone, and even Empire can't get through to Luna when they try on my behalf. It's been over 24 hours, and I still have a hole in my floor and only a quarter of the job completed. I even texted the installer directly to ask what happened with the stairs. He replied saying he didn't do it. I then told him I was just going to call Luna, and only then did he reply saying he would come back to fix it -- but I haven't seen him since. Empire has been no help, and Luna seems totally unreachable. At this point, I feel completely scammed. I want a full refund. This experience has been frustrating, unprofessional, and unacceptable.

So we had the carpet (winhaven/utopia) reinstalled mid December 2025. It initially seemed great…read more But after 1 month it started causing some kind of film to form on everything. Prior to this we had a brand new hvac system installed and ducts cleaned and checked again. Its definitely coming from this carpet. This is the second and final time we will do business with Empire. My husband has endured so much financial burden as a result of this company.

Got here First if you are looking for Floor, Tile, Carpet…read more They are Hidden Jewel, off Linton Hall. These folks know what they're doing. Best Service, best Experience we have had in many years.

Second time we've used this business for wood floors. I called on Monday, floor was installed on…read moreSaturday. All employees are courteous and knowledgeable. The floor is beautiful.

From start to finish Masood and his crew went above and beyond my expectations. His experience and…read moreexpertise helped my wife and I choose the right carpet for our needs and he never tried to over or upsell. The installers, especially Francisco were top notch and very professional to work with. And now we're happy with the results! Thanks again Masood!!!

We recently hired D & S Floor Covering to install LVP (Luxury Vinyl Plank) flooring throughout…read moreseveral areas of our home and the results have been excellent. From the initial consultation to the final walkthrough, their team was professional, punctual, and highly knowledgeable. Mr. Masood helped us select a high-quality LVP product that not only matched the aesthetic of our home but also offered the durability and ease of maintenance. The installation process was smooth and efficient. Mr. Masood (the owner) is the best. Thank you !

Please look no further for your flooring installation. I received quotes from five other companies,…read morewe are so glad we choose Miguel's Floors. He came Friday with flooring samples for carpet and LVP. I was able to see how the selected carpet sample would look in different rooms with different lighting. We received a quote that same day and he was back the following Friday to install carpet and then returned next week to complete the installation of LVP. They were professional, respectful, cleaned up and do a great job. Thank you Miguel and staff

We hired Miguel a couple years ago for switching out some carpet for hardwood. He did such an…read moreamazing job, we hired him again this summer to switch out another room as well as replace our carpet throughout the entire upstairs. Super responsive, fair, kind, and efficient! And needless to say, beautiful work.

Update: The contact…read moreat Rachel's floors reached out and it looks like the issue was down to a typo in the phone number, which might have been on me. The Quote from Rachel's was a little lower than other quotes we got, but since we didn't have them do the work I can't comment on the quality of the work. Initial Review: Communication wasn't great. We ended up going a different way although these folks were a little less expensive than some other quotes. I'd consider using them in the future if timeliness wasn't a concern.

Rachel is THE BEST! She came out to look at what I needed, gave me awesome recommendations (I…read moreneeded something to resist stains in a high traffic area) and answered a bunch of questions I had about prep work I should do. Scheduling was easy and accommodating. The installers were on time and the quality of work was excellent. My kids, my dogs, and I all love the new carpet, we're all glad we went with Rachel's Floors! Bonus - she's very easy to talk to and in turn easy and enjoyable to work with, she understands her customers!

This place has gone downhill! The employees are rude and the workmanship is pitiful…read more We had carpet put in the stairs and it is sloppy and unfinished looking. Several years ago we purchased an area rug at this store for $1,000. We were putting it in a different room and needed to have it cut down. We specifically marked the dimensions on the back and drew lines with a large back marker where to cut it. (Specifically to eliminate a dirty piece on the corner.) They said it would take under a week. 4 weeks later we kept calling and they were finally able to find our carpet. They completely disregarded our measurements and markings. We now have a very expensive throw rug with a dirty corner that cannot be used anywhere. Save your time, money and frustration. Go someplace else.

I recently visited Kemper Carpet & Flooring and found a beautiful showroom with top quality…read moreproducts and a super helpful staff. Scotty was very friendly, kind and helpful. He was really knowledgeable about each type of flooring and helped me to select what type of flooring would best suit both my needs and my budget. He had great suggestions and ideas for my new home. I can't wait to see what everything looks like after it's all installed. I would highly recommend Kemper for all of your flooring needs!

I was referred to GT Home Services by a neighbor. They did an amazing job in his basement that I…read morewanted the same done to my home. We first had the exterior done to our home. The before and after pictures show the awesome transformation. The workers and the staff was really great to work with. George our project manager for both projects and he had been great and easy to work with. They always have been polite and always had attention to details. They did a great job on the exterior, i will be posting new pictures of our Interior as soon as its done. We had wood flooring installed and renovated our bathrooms and kitchen and now we ate finishing up with the painting. I had more estimates and by far GT was the most sense. I will be recommending GT Home services to my brother who is planning to sell his house this fall as well friends and family.

Did not return my calls for a few days. They did return my call and put our job to the front of…read moretheir schedule. We already had a painter scheduled so we did not use GT home improvement. They did give us a very competitive price estimate for the job.

We needed to have our kitchen floor totally replaced. After we chose our pattern, we had the…read moreinstallation scheduled just a few days later. The workmen showed up right on time and did a beautiful job. We couldn't have been more pleased.

Had Tony come over and give estimate on a townhouse we are selling. Explained we just needed…read moresomething reasonably priced and he was right to business. He measured up the square footage and quoted a price. I did son homework of what the cost per square foot should be. He was right on target. Had another company come over for an estimate and they bs the squared footage. I recommend this business for fair prices and honesty. They installed the carpet and had no issues. Thanks

Horrible flooring! Hardwood floors were unevenly sanded, the contractors only sanded the areas you…read morecould see. There are rough raw wood throughout my flooring. I will be forced to have another company come and sand and refinish properly. A huge mistake hiring this place. Don't waste your money or time. The customer service was even worse. The owner is a scammer. I can't believe this place is still around. I would not recommend.

I was referred to Floor Advisors by a colleague and I will say that it was a very good decision! We…read morerecently purchased our home and the previous owners did not care much for the carpet. (Color clashed with the walls and was pretty worn) Someone came to the house and did all of the measurements for where we wanted to replace the carpet and was pretty quick. Afterwards we had to set an appointment to go into the store and make selections using their samples. We chose to upgrade our carpet padding for the basement area and keep basic padding but upgrade the carpet in the bedroom area. Pricing wise, they have some of if not the best prices in the area! The carpet we ordered took about two weeks to come in. Once they arrived, Floor Advisors came to our home and installed the carpet. We were amazed at how fast the installation was. Overall a great experience and I HIGHLY recommend them if you need new carpet or flooring!

This place is A-1 from customer service to the installation process I would refer this place for…read moreyour carpet and flooring installation needs to everyone trust me you would be disappointed they were there when they said they would be A1 service.

Miller Carpets installed our hardwood floors and carpets. Ike and his crew did a great job from…read morestart to finish. Everyone was friendly, professional, and we're very happy with the outcome.