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Floors for Life

3.2 (9 reviews)
Closed • 10:00 am - 6:00 pm

Services - Floors for Life

Carpet installation

Carpet removal

Floor installation

1 More Service

Tile installation or replacement

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Empire Today

Empire Today

(233 reviews)

Review of Empire Today / Luna Carpet Services:…read more I originally booked with Empire Today, but they told me they were too busy and passed my project off to their "sister company," Luna, without much explanation. I went along with it, and we scheduled carpet replacement for our staircase -- about 26 steps total. They told me the job would be done in three stages: one day for installation, one for binding, and one for a final check. No specific time slot was given, and instead, I was woken up at 7:00 AM by a call from the installer saying he was already in my driveway. He came in, did only six of the 26 stairs, then abruptly said he was finished and left -- leaving a large, uncut piece of carpet on the bottom floor. When I moved the carpet, I discovered a hole in the floor that had been covered up. I immediately tried to contact Luna, but was told I'd have to wait "24 business hours" -- which somehow means three days -- to get any response. No one answers their phone, and even Empire can't get through to Luna when they try on my behalf. It's been over 24 hours, and I still have a hole in my floor and only a quarter of the job completed. I even texted the installer directly to ask what happened with the stairs. He replied saying he didn't do it. I then told him I was just going to call Luna, and only then did he reply saying he would come back to fix it -- but I haven't seen him since. Empire has been no help, and Luna seems totally unreachable. At this point, I feel completely scammed. I want a full refund. This experience has been frustrating, unprofessional, and unacceptable.

So we had the carpet (winhaven/utopia) reinstalled mid December 2025. It initially seemed great…read more But after 1 month it started causing some kind of film to form on everything. Prior to this we had a brand new hvac system installed and ducts cleaned and checked again. Its definitely coming from this carpet. This is the second and final time we will do business with Empire. My husband has endured so much financial burden as a result of this company.

Floors for Life - flooring - Updated June 2026

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