We had Floor Touch remodel a lot of our house. We had new flooring put in the entire house, new backsplash and countertops in the kitchen and a new tile shower in the master bathroom. All the installers were professional and trustworthy. Construction work was done in a timely manner at a great price, and they clean as they go. Definitely will use them again for any remodeling in the house read more

We used Floors Touch about 5 years ago for LVP installation. The floor panels look nice. That is the only positive I can provide. The installation job was sloppy at best. We have had issues with cracks, dents, separation, sub flooring, you name it. They came and made a few poor effort repairs but said we must have a water leak. Called a plumber-- no leak. We have also had our house inspected since then. No leaks. They just didn't want to own up to the shoddy install job and do what needed to be done to make it right. We are not having some painting done on our baseboards and the painter has commented that they were so poorly reinstalled after the flooring install. These people seem to care more about making a sale than doing a quality job. Their Google reviews are better than Yelp and that makes me think there's some in-store offer to leave a good review on Google. Don't use this place! read more

The worst, most dishonest, creepy staff we've ever dealt with. STAY AWAY FROM THESE GUYS! We bought a home that needed some updated custom cabinets & a remodeled bathroom. We sadly believed that since they actually had a showroom, they'd be honest. Tarek, the salesman, showed us "samples" of their cabinet drawers & drawer fronts & said everything they build is "top quality." That's a huge lie! He gave us a lump sum price for cabinets, counter tops, sinks, etc. but their choices for countertops were very limited & he pushed a very bland stone we didn't like. Nevertheless, we gave them a deposit for the main kitchen island (two sides) & a smaller island (also two sides) & then applied for their store credit cards through Synchrony Bank (which we never activated). From the outset of working with the subs, we had significant language barriers because we don't speak Arabic or Spanish. Many times they'd send guys to work on a small part- who spoke zero English. We had very specific needs in the kitchen because my wife is paralyzed. So she needed sturdy drawers, no cupboards, etc. We got an initial (minimal) set of Cad drawings from Tarek & my wife corrected the drawer depths. We were told the smaller island would be same height, but installed on top of an existing platform. So we were expecting a 36" tall cabinet (with 3 drawers). But the Cad drawing showed 3'6" which we mistakenly read as 36." Sadly, the actual cabinet maker for our project is a very nice guy, but his work is pretty unskilled, compared to custom cabinets we've had built for our homes in other states. He's unable to anticipate corners, ends, designs, fits, etc. There's also a slight language barrier with him, & his installers speak zero English. About 4 weeks into the project we were told that the cabinets would be delivered to our house, completely unfinished (not sanded or painted) & that our house would be used as the finishing shop! We have dogs, cats & endless dust from moving, so the idea of sanding & then spray painting cabinets - within our house - was absurd! Few weeks later Tarek had us meet him & the "finish guy," at a small, dumpy warehouse across the highway from their store. In the middle of one dirty, dusty room were our cabinets - all completely rough & unfinished. We saw all the basic boxes & doors/drawer fronts & my wife was very upset about how sharp & rough all the wood was. Every piece had been cut on a saw & they never sanded a single thing - saw blade burns are visible everywhere. Then they delivered it all at their dirty warehouse. Finisher also speaks almost zero English, so my wife had a difficult time explaining that we wanted & had expected sanded surfaces & a nice, clean natural varnish finish to the Maple & Shaker style design. Tarek tried hedging that the roughness was our fault because they normally only finish cabinets while in a customer's home.?? That's also when she noticed the taller cabinet (3'6") & asked that it be remade with 4 drawers per column instead of the existing 3 per column (4 of the drawers are 10.5" deep), which is way too deep for heavy pots & bakeware. The other huge problem was the fact that the ends of the face-frames for the center island had been cut at 45 degrees, instead of leaving the ends of the corners straight & building an end that could slip in between the two joined sections. She complained about this while at the warehouse, but we were assured that once the 4 sections were installed at our house, all would look great & we'd be "happy." As it got closer to installing, Tarek announced they wanted to come & tear out all existing (original) cabinets on one day & then 3-4 days later come back to do the install. We said no, because we didn't want our silverware & cookware in boxes. The day of install was a mess! Two nice guys showed up with cabinet guy & they brought the sections in. But then main guy departed & the guys remaining spoke zero English. We were using Seri all day, trying to communicate. The ends of the center island look like crap - very sharp corners that cannot be hidden - the 45 degree cuts, married up to ends that are also cut at 45 degrees - doesn't work - when the unit can't be glued, clamped, sanded & then finished. We weren't happy with results & very frustrated with the inability to communicate. A few days later, Tarek & one of the owners, Abraham, came back to our house with cabinet guy. Abraham basically blew us off in every way possible. He told guy to just stick a piece of 90 degree molding on each end to hide the four terrible corners. They also intended to charge us for countertops we never got! Abraham told us we didn't need us to approve any charges. He had our account #'s & could charge our accounts whatever he wanted. He did charge our CC $10,078.00 (without our activation or approval). We've filed fraud charges with the Police & CC company. These guys should be deported or in jail!! They do not care about USA or Texas laws!! read more

Dishonest and sloppy install job. We purchased LVP and were told it was 100% waterproof. We were told you could spill water on it and as long as you cleaned it up within 24 hours, it would be fine. Not true. If water gets to the seams, and it will, water gets trapped under the surface and ends up cracking and breaking the planks. They were supposed to install a water barrier but did not. The invoice did not have a line by line breakdown, so no way to prove or disprove what was actually agreed upon. Also, the original install had large gaps between the planks and the baseboards look like they were just slapped back on. I did not comment at the time because I knew we would replace them anyway. Fast forward 4 years, we had them come back out to give us a quote to repair it. The man refused to write down the quote and give me a copy. I even asked how will he remember who I am and the price quoted. He just said he would remember. I find it suspicious that he refused to provide a written quote. On top of that, while in my house, another contractor was there to provide a quote on something else. He counter offered and got into an argument with the other guy right in front of me, the customer. Very unprofessional. read more

I recently had my entire upstairs flooring and stairs replaced from carpet to a mix of luxury vinyl and carpet, and I could not be happier with my results from this company. I'd received a quote from a competitor, but the reviews for the installation were terrible, so I visited Floors Touch and was impressed from the beginning with what Terrik and his team could do. I didn't have to move any furniture or remove any railing. Jose did an amazing job with painting my rooms and stair railing. Jorge and Guillermo also did an exceptional job, and my spirits were lifted each day with joyful singing. They custom-cut vinyl to fit my non-standard and complicated staircase, staying extra hours to make sure each detail was finished with beauty and perfection. The results were well beyond my expectations. They even removed and reinstalled the click-lock vinyl to fit the stair-nose of my choice, and insisted on giving me exactly what I wanted. Every member of this team put in blood, sweat and tears to give me my dream floors. Worth every penny; highly recommend. read more

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We put down a deposit and the manager and another employee came to our house to measure and bid some other things for a remodel. They made the trip out of state but we still had reservations. We canceled within 30 days and they refuse to give our deposit back. They said they had already ordered the materials. We offered to pay the restocking fee, but they now tell us that we owe the full amount plus attorney fee. We have asked for proof they ordered the hardwood numerous times with no response. I'm not one to write negative reviews but I wish we would have known. We also had two other floor companies give us bids and Floors Touch measurement was over 200 ft.² more than anyone else. read more

Floors Touch will not disappoint! They did an excellent job remodeling our Master Bath, building an Office Desk/Wall Unit, extending our hand scraped wood floors into 3 rooms (while matching existing 11 yr old floors), & painting entire first floor. We received multiple quotes for this fairly large remodel & their prices were competitive. Abraham & his experienced crew did an excellent & thorough job. We will definitely use them again on future projects! read more

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I can't believe I havent written my review for Abraham and his store yet. 4.5 years ago I was in a situation where I needed flooring for my entire house and due to a supply shortage, was having a really hard time finding quality flooring that was available within the timeframe needed. I lucked out and found his store randomly, walked in and walked out in less than 10 minutes having found my ideal floor and a great deal. Abraham was very fair to me and communicative. We are so happy with our floors, high quality, great look, I get compliments all the time on it. To this day, I remember this interaction and I will endeavor to give him business when I have floor and tile needs. Highly recommend Abraham and the products he carries! read more

We worked with Abraham and Co to install hardwood floors and painting for the whole house during 2021. Despite the ongoing supply chain crisis they came through in quality and on time. Since then we have been repeat customers of Floors touch for all our improvement needs. Working with Abraham is a pleasure. His team is impeccable. Everyone does that they promised, and on time. I have never hesitated from recommending his services to friends and relatives. read more

Floors are beautiful and fairly priced. Installers were very professional, leveled the subfloor, reinstalled, caulked, and painted baseboards and cabinet trim, and cleaned up. read more

Our floors are beautiful! Install was incredibly professional and such care was taken. I'm so happy we chose them and I will forever refer them. read more

Really 1 star because you have to. Awful. Worst service I ever had! And now they are lying about the fraudulent charges which I have proof of with synchrony. Literal proof. I mean we can still press charges. At least own up to your mistakes. read more

We had a wonderful experience with Floor touch.Our requirements were met right on time and Tarek worked with us until we got what we wanted for our rooms and stairs. The room and stairs turned out to be really good and his team was efficient and good. read more

We hired Floors Touch for a master bathroom remodel. The end results looked nice, and they honored everything promised but there are a couple of things you should consider so frustrations are minimized. I've always heard that when hiring a contractor, you should get a contract that details all the different aspects of the job, so there is no misunderstanding about what's included. Shame on us, we did not do that! Floors Touch just gave us a lumpsum cost for the project, so as a result, frustrations occurred throughout the project. They did honor our expectations, but it was not without frustration on our side. Communication throughout the project was not a strong suit from the project manager and on-sight installers. I would have expected a vendor to reach out if they were not going to arrive on the day and time communicated. Instead, we had to follow-up with them to see if coming on start of project and throughout the project. Additionally, communication with their on-site installers was a challenge due to language barriers. When we engaged Floors Touch, Abraham consistently communicated that certain design decisions would be discussed with the installer, however those language barriers created frustrations throughout the project. They also installed our guest bathroom tile using a different installer. Although there was a language difference, we did not experience a language barrier this time. It was a significantly smaller project, but it went much smoother than our master bath remodel. read more

We had water damage and needed one box of the flooring type that we had previously purchased from these guys These guys had one box and refused to sell it to us unless we bought 4-500 sf of a different type that didn't match. Our flooring had been discontinued and nobody else could find even one box. read more

We shopped a couple of local stores before purchasing from Floor Touch. They were helpful on providing opinions on wood flooring options and the price was comparable to other stores. The floor was installed within our timeline and looks great. We have no hesitation on using them again in the future. read more

Floors Touch is a great company to work with and offered very competitive prices compared to other places I talked to. They did a great job during the installation and were able to accommodate the unpredictable schedule from other work being done on my house. Abraham will take good care of you. read more

We are very happy with the Sale person, real wood installation team and hardwood floor team. They are professionals and finish all the works within two weeks. They are very easy to communicate and also take customers's suggestions. Great job! read more

Just finished a complete whole house luxury final floor installation. This was the second house where they did a new installation. Abraham is easy to work with and will try to get you the best price. Price aside, the installation was flawless and customer satisfaction was their top priority. I couldn't have asked for a better company to work with. Check they out before you get lost in the big box stores. Tony M read more

I highly recommend Marcos and his crew. As an interior designer, I need the highest quality flooring at an affordable rate for my clients. Floors Touch offers just that. From start to finish, Marcos provided outstanding service. He's prompt, honest, professional and I would recommend him again and again. Not only have I worked with Marcos for our personal flooring install, but I have brought my clients to him. They are extremely satisfied with the results! Marcos and Abraham are great to work with; Job well done! read more

Floors Touch - a bedroom with a bed and a bench - Flooring Near Me - Mckinney, Texas

I would give negative stars if I can. The customer service is horrible and condescending. I called to ask a quote and gave the guy whom I spoke to the exact flooring used in my home. Without even checking it on his database the incompetent told me it has been discontinued. He was not even interested in giving me a quote. To the business owner, if this is the kind of unprofessional, incompetent, lazy staff you are going to hire, I bet your business will be bankrupt. Stay away! read more

I would have given them a zero if that was an option. We bought nice carpeting. Floors Touch contracted the installation, which covered the stairway and throughout the 2nd floor. A year later the carpeting was seriously rippling, caused by poor installation. After deeper inspection, I found the installers didn't add a tact strip in many areas. As such the carpeting needs to be stretched and tact strips need to be added. I went into the store, spoke with Marcus and told him the problem. I understand I'll call you, is what I was told. Never a call back, no action. I would not recommend this company to anyone. read more

These guys are the Best!! The guys that installed our wood flooring thru the entire house were very fast, accurate, & did a superb job! They met our expectations on the flooring, so we had our kitchen completely remodeled. It also turned out Absolutely Beautiful! Thank you to Abraham the manager & Marcos for making my dreams come true & making sure all of our requests were met! Highly recommended! AAAAA***** read more

They were recommended by our realtor and we reached out to set up a quote. Abe came to our new home to take measurements quickly, as we were short on time. We followed him to his showroom and he helped us match our existing wood floors. He planned out removing all the carpets and replacing with matching floor and resurfacing and staining our existing floor to match. Being from out of state was nerve wracking and Abe did a great job of listening to what we wanted. The crew had the work completed before we moved in and even moved the date up a day and worked through the night to finish before we arrived. Amazing service! When we walked into our new home after driving 20 hours, we were met with stunning floors. We have wall to wall beautiful hand scraped wood floors now, just what I dreamed of! With all the challenges of moving to a new state just knowing we were taken care of meant so much to us! Thanks to Abe and the install team for going above and beyond for us! We are so grateful! read more

Floors Touch - Beautiful hand scraped wood floor! - Flooring Near Me - Mckinney, Texas

I had just purchased a new house in McKinney and needed the floors done prior to moving in. I stopped by and Abraham walked me through the flooring options. I chose a vinyl laminate and carpet for two bedrooms. The install team installed the flooring in order to meet my tight deadline and Abraham ensured the process went smoothly over two different installs. I would recommend Abraham and them and plan to use them for my future flooring needs. read more

This took 4 weeks to accomplish and they didn't finish the job. Said they would be back in a week to do the rooms they didn't get to. Not letting them come back. read more

Floors Touch - Baseboards - Flooring Near Me - Mckinney, Texas

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Great company who does amazing job. Just check out the image! Lovely work... read more

Floors Touch - Flooring Near Me - Mckinney, Texas

Many other residents in my community have already endorsed Floors Touch, so my expectations for quality products and personal, professional service were set quite high! Today was the carpet installation for my master bedroom, and I could not be happier! The installers were pleasant, engaging and extremely competent and professional. I keep a small notebook of tradespeople so I know who to call when I have need of particular services; Marcos and Floors Touch is my 'Go To' for all things flooring! read more

My husband and I spent the better part of a year looking at different flooring options and even toyed with the idea of doing it ourselves because it was hard to find someone we could trust with our home. I have to say that Marcos did an amazing job guiding us through our options and making recommendations along the way. I was extremely satisfied with the service he provided. Now that it's been installed I can confirm that it was a great decision going through Floors Touch. The team lead by Javier were not only professional but courteous as well. They were always on time and finished exactly when they said they would and even cleaned up after themselves. Thank you for the beautiful flooring and all the hard work! read more

We purchased a home in McKinney from out of town and had some new floors laid. Unfortunately the freeze busted a piper an we needed to replace the whole lower level. Marcos has been great, the pricing is fair and Juan's team and installers are doing a great job .. again. We will be contracting them for tile floors and backsplash next. read more

After seeing two stars for this company, I just had to give my review. After buying our house in October of 2010, one of the first things we wanted to do was to replace the living room & hallway carpet and put wood floors in. We shopped around and found Floors Touch on accident while trying to get a bite to eat. We were really impressed with the friendliness and knowledge that was shown to us by our sales rep. He came out, measured, and gave us a quote. It was out of our price range...not because they were more expensive than other companies, but more out of our misguided expectations of price. We told him we would wait and save up...that's just what we did. A year and a half later we returned and guess what...he remembered our family on site and where we lived (great memory). He helped us choose the perfect wood floors for our house and we couldn't be more happy on the job the installers did. I would most definitely recommend Floors Touch. When we go to replace our carpet next year in the bedrooms, our first call is going to be to Floors Touch! read more

Floors Touch - Flooring Near Me - Mckinney, Texas

I would not recommend this place to my friends or my enemies. I did not have a good experience. I feel that 6+ months to get a flooring project completed is way too long. I feel that the owner was very disrespectful to my wife. I feel that they weren't honest and up front about their pricing, promises, processes, and timing. Please do your research before choosing your flooring company. The ONLY positive thing that we experienced was dealing with Vince. You can tell HE truly cares about his customers. read more

I don't normally write reviews and as is the case most people write a review once they are already disgruntled! My husband and I want to share our GOOD experience. We originally stopped in looking to upgrade our kitchen countertops to granite. We had looked around at a number of stores in the area and decided that Floors Touch had the granite we liked a good price and would do the best job. We were impressed with the salesperson Marco and liked that they had company crews and as such would likely do a better job than a big box store. Well we were not disappointed. The crew was professional and the install went great. We were very happy and still are. However, we did not know that our saga was not ending with this one job. Two days after purchasing our new countertops our house had a water leak that flooded most of the house! New we needed new wood floors, carpet and baseboards. Again we looked around at a bunch of other stores and in the end purchased everything from Floors Touch. The store manager Abraham and Marco we very helpful and knowledgeable and helped us pick out the perfect products to complement our home. They had the best price on the material and the take-up of the old wood and tile. Abraham came to the house and measured everything and worked us up a combined price. In reading some of the reviews here people do need to understand that installing new flooring is VERY disruptive to the home and its contents much as it is when you move to a another house. You have to realize that it is ultimately you as the homeowner have the responsibility to move your belongings around and be as helpful with the installers as you can because it is NOT their job to move all your stuff around. Lowes who did carpet for us several years ago would not even move the big stuff without adding several hundred dollars to the price. The Floors Touch crew moved the big stuff and honestly did more than expected but my husband was there the entire day to help ensure all went well. He fixed the squeaks in the upstairs floors and did not expect the installers to handle that or get a salesperson to say that they would. If we have learned anything from our complete home renovation is that you have to be to some degree your own contractor and know and watch everything as to ensure as much as possible will go smoothly. One last thing about the installation crews because at the end of the day these are the guys who do the work -- they were awesome. Very professional. Were respectful of our home. Cleaned and vacuumed at every stage and we couldn't be more happy and impressed. We strongly endorse this company and will be back again -- not too soon though! read more

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I would give this place 10 stars if I could. Abraham was so helpful and our granite, floor and fireplace are BEAUTIFUL! The installers are trustworthy and clean up when they are done. Best of all the job they do is excellent! I recommend them to everyone. read more

Had carpet installed today, and we are very pleased! Price was reasonable, good quality carpet, and the technician did a wonderful job- seams are invisible and edging looks great. Very happy with this business! read more

Abraham took very good care of us. He made suggestions as to which tile to use in our shower and flooring for the rest of the house. They were spot on! Very happy with the results. Then we came back when we decided to do the kitchen. Again Abraham made great suggestions. Our house looks great! Very happy with the results. read more

We have floors touch remodel our kitchen and master bath, good value, the workmanship is pretty good.

Where to begin with these guys. Great showroom and lots of options, but very misleading salesmen. The amount of lies and deception thrown our way was incredible. Very disrespectful and flat out gave wrong information at multiple turns. Once they knew we were getting the carpet and installation through our contractor, they pretty much ran us out of the store. Stay away! So many better, more honest, options out there. read more

These guys are tile salesmen with a Rolodex of subcontractors. That's about it. If you go with them you will end up being your own project manager dealing with all of their subs yourself. Their scheduler is clueless and schedules subs in the wrong order. So the subs just end up calling each other to set their own schedule. They don't do anything whatsoever to please a customer if they can't charge extra for it, no matter how minor. They just want their subs to cut corners to keep the cost down and profits up. And I am referring to common sense things they should have accounted for in their bid. And I believe they were. You will get the impression that you are in excellent hands right up until you sign the contact. Then all bets are off. The owner, Abraham, then starts giving you an attitude when you tell him something is not being done right. If a sub accidentally messes up something unrelated to their job, he acts like you just need to deal with that sub to take care of it. Even if it means dealing with a different sub to fix the problem. Useless. They have an impressive showroom that will lure you in. Their salesmen are slick. And even some of their subs are top notch. But their project management and service is worthless. You will be taking a lot of time off if you have a bigger project as they never come to your house again after they get the contract. NEVER. No matter how many times you tell them they really need to come take a look at something. You end up dealing with every issue yourself. Had a very exhausting experience with Floors Touch and would not recommend them. I wouldn't complain if the price was a third less to pay for my time. The only good thing to come of this is I now have a full list of subcontractors that I know very well being I had to spend so much time with them. read more

My husband and I had a great experience. We had a multi-room installation of wood floors. The workmanship was excellent. Crew was friendly and kept our house as clean as possible during the process. Removed and reinstalled the baseboards instead of adding quarter round like other flooring stores. Salesman Marco was professional, courteous and an excellent communicator. Will definitely return for future flooring needs. read more